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Added 4 mins ago
H
Senior Financial Analyst
Haystack
Canada
- $81,600 to $105,600 CAD / year
- Full-time
This employer is seeking a Senior Financial Analyst to partner with the engineering and R&D organization on financial planning, reporting, and cost optimization initiatives. The role…
Added 4 mins ago
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Executive Coordinator & Business Analyst
Lockton
Toronto, ON · Greater Toronto Area, Canada
- $70,000 to $100,000 CAD / year
- Full-time
The Executive Coordinator & Business Analyst provides executive, operational and analytical support to senior leaders. The role combines core executive-support responsibilities, including…
Added 4 mins ago
RH
Senior Accountant
Robert Half
Grand Bend, ON
- $80,000 to $100,000 CAD / year
- Full-time
Our client is a well-established privately owned organization seeking a Senior Accountant to join their finance team. Reporting directly to the Controller, this newly created position…
Added 4 mins ago
PC
Business Developer
Powerhouse Controls Ltd
Cambridge, ON
- Full-time
The Business Developer is a senior growth driver within DTG, accountable for expanding our reach, advancing our pipeline, and helping shape the future of how industrial automation is sold…
Added 4 mins ago
MA
Senior Software Engineer
Milya AI
Montreal, QC
- Full-time
Role Title: Senior AI Engineer – Full-Stack & Ambient Voice (Startup / On-Site)
Added 19 mins ago
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Lead Designer
Qualus
Calgary, AB · Vancouver, BC
- Full-time
Provide senior engineering support during construction, including site reviews, RFI responses, and resolution of complex field issues
Added 19 mins ago
Senior Technical Solutions Manager, Billing, Google Cloud
Google
Waterloo, ON
Experience supporting large-scale applications (web services, data pipelines, databases) across Linux/Unix or Windows, with cloud computing familiarity.
Added 35 mins ago
RH
Senior Financial Analyst
Robert Half
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
We are looking for a Senior Financial Analyst to join a growing manufacturing organization in Toronto, Ontario. This role will play a central part in financial planning and analysis by…
Added 35 mins ago
Strategy & Operations, Senior Manager
Clutch Technologies Inc.
Toronto, ON
…are responsible for turning complex pricing and operational data into clear, actionable strategies - owning reporting, frameworks, and cross-functional execution that drive funnel…
Added 35 mins ago
Senior Total Rewards Specialist
Alcohol and Gaming Commission of Ontario
Toronto, ON
Position Title: Senior Total Rewards Specialist
Added 35 mins ago
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Senior Plant 3D Administrator
Wood
Calgary, AB
- Full-time
Wood is recruiting for a Senior Plant 3D Administrator to join its Projects business in Calgary, Alberta, supporting digital engineering and project delivery through Plant 3D…
Added 50 mins ago
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Senior Group Director, People Operations
Worley
Calgary, AB · Edmonton, AB
- Full-time
Advise the Group Executive President, MPP, project executives and senior leaders on critical workforce, talent and organisation decisions
Added 1 hour ago
TF
Reliability Engineer
Trevett Facilities Recruitment
Mississauga, ON
- $100,000 to $120,000 CAD / year
- Full-time
…mechanical and electrical systems. You will use engineering data, predictive maintenance techniques and root cause analysis to identify potential failures before they occur, improve asset…
Added 1 hour ago
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Account Director for SaaS Solution | REMOTE (Ontario)
Gatekeeper
Remote, Canada
- Full-time
- Remote
Data-Driven Insights: Use data and analytics to monitor account health, and customer usage to help identify growth opportunities. Regularly report on account performance and forecast…
Added 1 hour ago
C
Senior Software Engineer
CARFAX
London, ON
- $93,000 to $139,000 CAD / year
- Full-time
Join Team CARFAX as a Senior Software Engineer
Added 1 hour ago
A&
Director - Performance Improvement - Transactions Advisory Group - Canada
Alvarez & Marsal
Toronto, ON
- $135,000 CAD / year
- Full-time
Translate complex data into actionable insights that uncover performance gaps and improvement opportunities.
Added 1 hour ago
G
Senior Planner & Scheduler - Buildings
Graham
Vancouver, BC
- Full-time
Graham is actively recruiting for a Senior Planner & Scheduler to support the planning and scheduling function within the Buildings Division. Reporting to the Planning & Scheduling…
Added 1 hour ago
A&
Senior Associate - Transaction Advisory - Commercial Due Diligence - Canada
Alvarez & Marsal
Toronto, ON
- $125,000 CAD / year
- Full-time
…services to a variety of diverse industries. A&M TAG is seeking a Senior Associate to bring their energy, passion, and expertise to help our clients get the answers they need to get the…
Added 1 hour ago
A
Accenture Construct - Director – Engineering (Track)
Accenture
Toronto, ON
- Full-time
At Accenture Construct, that's the job. You'll help deliver the data centers, power grids, rail networks, factories and public infrastructure that keep communities moving - smarter, safer…
Added 1 hour ago
S
Senior Electrification Manager – Construction
SYSTRA
Toronto, ON
- Full-time
The Senior Programme Manager – Electrification is responsible for the overall leadership, planning and successful delivery of complex railway electrification programmes, including Overhead…
Added 1 hour ago
TC
Wealth Manager
The Co-operators - Alfonsi-Torosantucci Insurance Ltd
Hamilton, ON
- Internship
…monitoring of client portfolios. The intern will collaborate with senior advisors to prepare client reports, conduct product and market research, and ensure documentation is accurate and…
Added 1 hour ago
C
Senior IT Infrastructure Administrator, DevOps
Confluence
Montreal, QC
- Full-time
At Confluence, we're building the future of investment data through innovation, collaboration and continuous improvement. As AI reshapes the financial services industry, we're embracing new…
Added 2 hours ago
GO
Procurement Compliance Analyst
Government of Yukon
Whitehorse, YT
- Full-time
…continues to garner national and international interest. Our data and analyses are the foundation for documenting the impact of the policy and for guiding senior management and political…
Added 2 hours ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Title: Senior Financial Analyst - Corporate Accounting
Added 2 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Translate complex data into clear, actionable recommendations for senior leadership

Google

Senior Technical Solutions Manager, Billing, Google Cloud

Waterloo, ON, Canada

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
3 years of experience managing a technical, customer-facing team.
Experience with web technologies (HTTP, HTML, DNS, TCP), experience reading code in a general-purpose language (e.g., Java, Python, Go) or system design, AI-assisted coding/debugging.
Experience with 2 or more technical domains (e.g., Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP).
Ability to work non-standard working hours including nights, weekends, holidays, on-call support to collaborate across global locations.

Preferred qualifications:

10 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Experience supporting large-scale applications (web services, data pipelines, databases) across Linux/Unix or Windows, with cloud computing familiarity.
Experience managing large-scale billing systems, FinOps, invoicing, and account management.
Strong judgment, strategic thinking, and the ability to drive customer advocacy and alignment across cross-functional organizations.

About the job:

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a part of the Cloud Billing Support, you will resolve billing issues by driving improvements at scale across all Google Cloud customers. You will eliminate friction across Workspace, Google Cloud Platform (GCP), and AI/ML by advocating for product enhancements, optimizing processes, and creating self-help resources. Your team helps customers, from developers and small businesses to enterprise, educational, and government organizations realize the full value of our technology.

In this role, you will lead a team providing 24/7 support to help customers seamlessly adopt Google Cloud. Your team is responsible for managing multi-supplier, multi-site vendor operations using standardized playbooks, training, and tools. You will oversee support readiness for over 90 active product launches annually, partner with Product and Developers to influence design and drive contact-reduction targets.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $222000 - $308000 (USD) + 25% bonus target + equity + benefits
Canada: $208000 - $213000 (CAD) + 25% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

Lead a team of developers and program managers who enable our Frontline Agents to provide support for Billing technical issues across Workspace, GCP, and AI/ML.
Partner with Product Management and Developers to translate customer needs into a better overall product; recognize trends in customer feedback and escalate issues within Google.
Collaborate with Software Developers and Site Reliability Developers to manage production incidents in real time, with an emphasis on timely and thorough issue identification and customer communication.
Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their likelihood of success on our platform.
Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.

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More about this job

Responsibilities

Lead a team of developers and program managers to provide technical support for billing issues across Google Cloud, Workspace, and AI/ML. Collaborate with product and engineering teams to drive product enhancements, resolve high-profile escalations, and improve the overall customer experience.

Requirements

Requires a bachelor's degree in a STEM field and over 13 years of experience in technical troubleshooting and customer advocacy. Candidates must have at least 3 years of experience managing technical teams and proficiency in multiple technical domains like cloud infrastructure or software development.

Skills

Technical troubleshooting
Team management
Cloud computing
Billing systems
FinOps
Customer advocacy
Strategic thinking
Incident management
Data pipelines
System design
Java
Python
Go
Kubernetes
Networking
Machine learning

Benefits

Bonus target
Equity
Health insurance
Retirement benefits

Visa sponsorship

Not detected in the job text

Keywords

Google Cloud
Billing
FinOps
Technical Solutions
Cloud Computing
GCP
Workspace
AI/ML
Incident Management
Site Reliability
Software Development
Data Pipelines
Linux
Unix
Windows
HTTP
DNS
TCP
Java
Python
Go
Kubernetes
Oracle
SAP
Customer Advocacy
Product Management
Enterprise Support
Technical Consulting
System Design
Debugging

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