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Added 5 mins ago
TT
Senior Project Manager (13992)Senior Project Manager (13992)Senior Project Manager (13992)Senior Project Manager (13992)Senior Project Manager (13992)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Reporting to the Head, Renewable Energy Programs, the Senior Project Manager will provide strategic leadership across multidisciplinary teams and oversee complex, multi-year capital…
Added 5 mins ago
D
Business Development Manager - Toronto
Digicast
Toronto, ON
- Full-time
The Business Development Manager – Toronto Market is responsible for driving new business, developing and nurture strategic relationships in the GTA, and positioning Digicast as the premier…
Added 5 mins ago
RH
Senior Accountant / Accounting Supervisor
Robert Half
London, ON
- $80,000 to $120,000 CAD / year
- Full-time
…professionals to join their teams. Opportunities exist at the Senior Accountant, Accounting Supervisor, and emerging Manager…
Added 5 mins ago
SS
Director, Regional Accounting
Summit Search Group
Toronto, ON
- $132,163 to $165,000 CAD / year
- Full-time
…(collectively, the “Corporation” or “BCH”). This role partners with the Senior Director, Financial Operations and the Senior Director, Corporate Finance to achieve accurate and effective…
Added 5 mins ago
PC
Business Developer
Powerhouse Controls Ltd
Cambridge, ON
- Full-time
The Business Developer is a senior growth driver within DTG, accountable for expanding our reach, advancing our pipeline, and helping shape the future of how industrial automation is sold…
Added 20 mins ago
Senior Technical Solutions Manager, Billing, Google Cloud
Google
Waterloo, ON
Added 35 mins ago
CR
Server- Full Time
COGIR Real Estate
Kelowna, BC
- Full-time
Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.
Added 35 mins ago
CR
Dining Room Supervisor
COGIR Real Estate
Kelowna, BC
- Full-time
Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.
Added 35 mins ago
Strategy & Operations, Senior Manager
Clutch Technologies Inc.
Toronto, ON
…we scale rapidly, we are looking for a Strategy & Operations Manager to join our Vehicle Markets Group / Pricing Team! We are responsible for turning complex pricing and operational data…
Added 35 mins ago
Senior Total Rewards Specialist
Alcohol and Gaming Commission of Ontario
Toronto, ON
The Human Resources Branch is seeking a seasoned and strategic Senior Total Rewards Specialist to lead the design, development and execution of total rewards programs to ensure market…
Added 35 mins ago
Deck Hand
Sipekne'katik
Indian Brook, NS
Reporting to the Captain and supporting the Commercial Fisheries Manager’s operational objectives, the Deck Hand contributes directly to the success of the community’s Communal Commercial…
Added 35 mins ago
W
Senior Plant 3D Administrator
Wood
Calgary, AB
- Full-time
Wood is recruiting for a Senior Plant 3D Administrator to join its Projects business in Calgary, Alberta, supporting digital engineering and project delivery through Plant 3D…
Added 35 mins ago
Senior Manager Crew Training
IATA
Montreal, QC
Added 1 hour ago
CR
Recreation Aide
COGIR Real Estate
Regina, SK
- Part-time
Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.
Added 1 hour ago
PH
Human Resources Business Partner, HR Services
Provincial Health Services Authority
Burnaby, BC
- Full-time
…The Human Resources Business Partner, HR Services reports to Manager, HR Services, works in a matrixed human resources (HR) team, and is accountable for providing a full range of HR…
Added 1 hour ago
S
Senior Electrification Manager – Construction
SYSTRA
Toronto, ON
- Full-time
The Senior Programme Manager – Electrification is responsible for the overall leadership, planning and successful delivery of complex railway electrification programmes, including Overhead…
Added 1 hour ago
TC
Wealth Manager
The Co-operators - Alfonsi-Torosantucci Insurance Ltd
Hamilton, ON
- Internship
Role Description This on-site Wealth Manager internship role is based in Hamilton, ON and focuses on supporting clients with their financial planning and wealth management needs. Day-to-day…
Added 1 hour ago
CL
Mgr, Project Management I
Current Lighting
Montreal, QC
- $101,701 to $127,127 CAD / year
- Full-time
The Senior Program Manager will be responsible for managing New Product Introduction (NPI) programs to develop and launch strategic LED Commercial Fixtures for growth in the North America…
Added 2 hours ago
UO
Senior Advanced Research Computing Systems Administrator
University of Victoria
Victoria, BC
- Internship
Reporting to the Manager and Architect of Advanced Research Computing Infrastructure, the Senior Advanced Research Computing Systems Administrator works as part of a team to design, build,…
Added 2 hours ago
K
Head of Retention, DTC Subscription
KittySpout
Remote, Canada
- $115,000 to $145,000 USD / year
- Contract
- Remote
We're doing $50M+ a year and scaling to $100M+, and we want one senior leader who owns retention A-Z: lower churn, significantly higher lifetime value and a better customer experience…
Added 2 hours ago
K
Head of Retention & Customer Experience
KittySpout
Remote, Canada
- $115,000 to $145,000 USD / year
- Contract
- Remote
We're doing $50M+ a year and scaling to $100M+, and we want one senior leader who owns retention A-Z: lower churn, significantly higher lifetime value and a better customer experience…
Added 2 hours ago
K
Director of Retention & Lifecycle
KittySpout
Remote, Canada
- $115,000 to $145,000 USD / year
- Contract
- Remote
We're doing $50M+ a year and scaling to $100M+, and we want one senior leader who owns retention A-Z: lower churn, significantly higher lifetime value and a better customer experience…
Added 2 hours ago
K
Head of Lifecycle & Customer Experience
KittySpout
Remote, Canada
- $115,000 to $145,000 USD / year
- Contract
- Remote
We're doing $50M+ a year and scaling to $100M+, and we want one senior leader who owns retention A-Z: lower churn, significantly higher lifetime value and a better customer experience…
Added 2 hours ago
K
Head of Retention & CX, DTC Ecommerce
KittySpout
Remote, Canada
- $115,000 to $145,000 USD / year
- Contract
- Remote
We're doing $50M+ a year and scaling to $100M+, and we want one senior leader who owns retention A-Z: lower churn, significantly higher lifetime value and a better customer experience…
Added 2 hours ago
GO
Procurement Compliance Analyst
Government of Yukon
Whitehorse, YT
- Full-time
…foundation for documenting the impact of the policy and for guiding senior management and political leaders in their…

Google

Senior Technical Solutions Manager, Billing, Google Cloud

Waterloo, ON, Canada

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
3 years of experience managing a technical, customer-facing team.
Experience with web technologies (HTTP, HTML, DNS, TCP), experience reading code in a general-purpose language (e.g., Java, Python, Go) or system design, AI-assisted coding/debugging.
Experience with 2 or more technical domains (e.g., Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP).
Ability to work non-standard working hours including nights, weekends, holidays, on-call support to collaborate across global locations.

Preferred qualifications:

10 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Experience supporting large-scale applications (web services, data pipelines, databases) across Linux/Unix or Windows, with cloud computing familiarity.
Experience managing large-scale billing systems, FinOps, invoicing, and account management.
Strong judgment, strategic thinking, and the ability to drive customer advocacy and alignment across cross-functional organizations.

About the job:

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a part of the Cloud Billing Support, you will resolve billing issues by driving improvements at scale across all Google Cloud customers. You will eliminate friction across Workspace, Google Cloud Platform (GCP), and AI/ML by advocating for product enhancements, optimizing processes, and creating self-help resources. Your team helps customers, from developers and small businesses to enterprise, educational, and government organizations realize the full value of our technology.

In this role, you will lead a team providing 24/7 support to help customers seamlessly adopt Google Cloud. Your team is responsible for managing multi-supplier, multi-site vendor operations using standardized playbooks, training, and tools. You will oversee support readiness for over 90 active product launches annually, partner with Product and Developers to influence design and drive contact-reduction targets.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $222000 - $308000 (USD) + 25% bonus target + equity + benefits
Canada: $208000 - $213000 (CAD) + 25% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

Lead a team of developers and program managers who enable our Frontline Agents to provide support for Billing technical issues across Workspace, GCP, and AI/ML.
Partner with Product Management and Developers to translate customer needs into a better overall product; recognize trends in customer feedback and escalate issues within Google.
Collaborate with Software Developers and Site Reliability Developers to manage production incidents in real time, with an emphasis on timely and thorough issue identification and customer communication.
Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their likelihood of success on our platform.
Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.

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More about this job

Responsibilities

Lead a team of developers and program managers to provide technical support for billing issues across Google Cloud, Workspace, and AI/ML. Collaborate with product and engineering teams to drive product enhancements, resolve high-profile escalations, and improve the overall customer experience.

Requirements

Requires a bachelor's degree in a STEM field and over 13 years of experience in technical troubleshooting and customer advocacy. Candidates must have at least 3 years of experience managing technical teams and proficiency in multiple technical domains like cloud infrastructure or software development.

Skills

Technical troubleshooting
Team management
Cloud computing
Billing systems
FinOps
Customer advocacy
Strategic thinking
Incident management
Data pipelines
System design
Java
Python
Go
Kubernetes
Networking
Machine learning

Benefits

Bonus target
Equity
Health insurance
Retirement benefits

Visa sponsorship

Not detected in the job text

Keywords

Google Cloud
Billing
FinOps
Technical Solutions
Cloud Computing
GCP
Workspace
AI/ML
Incident Management
Site Reliability
Software Development
Data Pipelines
Linux
Unix
Windows
HTTP
DNS
TCP
Java
Python
Go
Kubernetes
Oracle
SAP
Customer Advocacy
Product Management
Enterprise Support
Technical Consulting
System Design
Debugging

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