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Added 11 mins ago
Senior Technical Solutions Manager, Billing, Google Cloud
Google
Waterloo, ON
Added 26 mins ago
Strategy & Operations, Senior Manager
Clutch Technologies Inc.
Toronto, ON
…we scale rapidly, we are looking for a Strategy & Operations Manager to join our Vehicle Markets Group / Pricing Team! We are responsible for turning complex pricing and operational data…
Added 26 mins ago
Senior Total Rewards Specialist
Alcohol and Gaming Commission of Ontario
Toronto, ON
The Human Resources Branch is seeking a seasoned and strategic Senior Total Rewards Specialist to lead the design, development and execution of total rewards programs to ensure market…
Added 26 mins ago
Deck Hand
Sipekne'katik
Indian Brook, NS
Reporting to the Captain and supporting the Commercial Fisheries Manager’s operational objectives, the Deck Hand contributes directly to the success of the community’s Communal Commercial…
Added 26 mins ago
W
Senior Plant 3D Administrator
Wood
Calgary, AB
- Full-time
Wood is recruiting for a Senior Plant 3D Administrator to join its Projects business in Calgary, Alberta, supporting digital engineering and project delivery through Plant 3D…
Added 26 mins ago
Senior Manager Crew Training
IATA
Montreal, QC
is committed to the development and implementation of industry guidance,
Added 56 mins ago
PH
Human Resources Business Partner, HR Services
Provincial Health Services Authority
Burnaby, BC
- Full-time
…The Human Resources Business Partner, HR Services reports to Manager, HR Services, works in a matrixed human resources (HR) team, and is accountable for providing a full range of HR…
Added 1 hour ago
S
Senior Electrification Manager – Construction
SYSTRA
Toronto, ON
- Full-time
The Senior Programme Manager – Electrification is responsible for the overall leadership, planning and successful delivery of complex railway electrification programmes, including Overhead…
Added 1 hour ago
TC
Wealth Manager
The Co-operators - Alfonsi-Torosantucci Insurance Ltd
Hamilton, ON
- Internship
Role Description This on-site Wealth Manager internship role is based in Hamilton, ON and focuses on supporting clients with their financial planning and wealth management needs. Day-to-day…
Added 1 hour ago
CL
Mgr, Project Management I
Current Lighting
Montreal, QC
- $101,701 to $127,127 CAD / year
- Full-time
The Senior Program Manager will be responsible for managing New Product Introduction (NPI) programs to develop and launch strategic LED Commercial Fixtures for growth in the North America…
Added 2 hours ago
GO
Procurement Compliance Analyst
Government of Yukon
Whitehorse, YT
- Full-time
…procurement advice, tendering guidance, and leadership in the development and administration of procurement policies and frameworks. Our role extends far beyond the procurement process…
Added 2 hours ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Reporting to the Finance Manager, Corporate Consolidations and working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate…
Added 2 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 2 hours ago
SC
Senior Electrification Manager – Construction
SYSTRA Canada
Toronto, ON
- Full-time
The Senior Programme Manager – Electrification is responsible for the overall leadership, planning and successful delivery of complex railway electrification programmes, including Overhead…
Added 2 hours ago
NB
Senior Manager Onboarding
National Bank of Canada
Toronto, ON
- Full-time
A career as a Senior Manager, Onboarding in the National Bank Trust team at National Bank means acting as a strategic integration lead for complex client and portfolio manager lifecycle…
Added 2 hours ago
NB
Private Relationship Banker
National Bank of Canada
Rouyn-Noranda, QC
- Full-time
A career as a Private Banking Relationship Manager with the Private Banking 1859 team at National Bank means acting as a credit professional and providing financial planning advice to a…
Added 3 hours ago
AH
Physiotherapist II
Alberta Health Services
Ponoka, AB
- Full-time
…follow-up and feedback to staff. You will participate in program development and operational planning and represent the department on committees and programs. You will make decisions…
Added 4 hours ago
NA
Business Support Assistant - CAMHS
NHS Ayrshire & Arran
Saskatoon, SK
- Full-time
Work closely with Senior Business Support Assistants, providing updates and progressing operational tasks.
Added 4 hours ago
NS
Business Support Assistant - CAMHS
NHS Scotland
Saskatoon, SK
- Full-time
Work closely with Senior Business Support Assistants, providing updates and progressing operational tasks.
Added 5 hours ago
NF
Underwriting Manager, Small Business (9-Month Contract)
Northbridge Financial
Calgary, AB · Vancouver, BC
- Full-time
- Other
What it’s like to be a Northbridge Underwriting Manager:
Added 5 hours ago
PC
Corporate Tax, Senior Manager
Pwc Canada
Calgary, AB
- Full-time
As a Corporate Tax Senior Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
Added 6 hours ago
MC
Senior Salesforce Administrator
Make-A-Wish Canada
Toronto, ON
- Full-time
We are looking for a Sr Salesforce Administrator to join our team at Make-A-Wish Canada. Reporting to the Manager of Business Applications, you will be responsible for the execution of…
Added 6 hours ago
AU
Security Guard
Allied Universal
Toronto, ON
- $19 CAD / hour
- Full-time
…career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company…
Added 6 hours ago
AU
Account Manager
Allied Universal
AB · Edmonton, AB
- $24 CAD / hour
- Full-time
Allied Universal is seeking an experienced Account Manager - Full-Time in Acheson, AB As an Account Manager at Allied Universal®, the Account Manager job is accountable for day-to-day…
Added 6 hours ago
AU
Security Guard
Allied Universal
AB · Edmonton, AB
- $19 CAD / hour
- Part-time
…career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company…

Google

Senior Technical Solutions Manager, Billing, Google Cloud

Waterloo, ON, Canada

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Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
3 years of experience managing a technical, customer-facing team.
Experience with web technologies (HTTP, HTML, DNS, TCP), experience reading code in a general-purpose language (e.g., Java, Python, Go) or system design, AI-assisted coding/debugging.
Experience with 2 or more technical domains (e.g., Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP).
Ability to work non-standard working hours including nights, weekends, holidays, on-call support to collaborate across global locations.

Preferred qualifications:

10 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Experience supporting large-scale applications (web services, data pipelines, databases) across Linux/Unix or Windows, with cloud computing familiarity.
Experience managing large-scale billing systems, FinOps, invoicing, and account management.
Strong judgment, strategic thinking, and the ability to drive customer advocacy and alignment across cross-functional organizations.

About the job:

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a part of the Cloud Billing Support, you will resolve billing issues by driving improvements at scale across all Google Cloud customers. You will eliminate friction across Workspace, Google Cloud Platform (GCP), and AI/ML by advocating for product enhancements, optimizing processes, and creating self-help resources. Your team helps customers, from developers and small businesses to enterprise, educational, and government organizations realize the full value of our technology.

In this role, you will lead a team providing 24/7 support to help customers seamlessly adopt Google Cloud. Your team is responsible for managing multi-supplier, multi-site vendor operations using standardized playbooks, training, and tools. You will oversee support readiness for over 90 active product launches annually, partner with Product and Developers to influence design and drive contact-reduction targets.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $222000 - $308000 (USD) + 25% bonus target + equity + benefits
Canada: $208000 - $213000 (CAD) + 25% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

Lead a team of developers and program managers who enable our Frontline Agents to provide support for Billing technical issues across Workspace, GCP, and AI/ML.
Partner with Product Management and Developers to translate customer needs into a better overall product; recognize trends in customer feedback and escalate issues within Google.
Collaborate with Software Developers and Site Reliability Developers to manage production incidents in real time, with an emphasis on timely and thorough issue identification and customer communication.
Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their likelihood of success on our platform.
Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.

Apply About employer

More about this job

Responsibilities

Lead a team of developers and program managers to provide technical support for billing issues across Google Cloud, Workspace, and AI/ML. Collaborate with product and engineering teams to drive product enhancements, resolve high-profile escalations, and improve the overall customer experience.

Requirements

Requires a bachelor's degree in a STEM field and over 13 years of experience in technical troubleshooting and customer advocacy. Candidates must have at least 3 years of experience managing technical teams and proficiency in multiple technical domains like cloud infrastructure or software development.

Skills

Technical troubleshooting
Team management
Cloud computing
Billing systems
FinOps
Customer advocacy
Strategic thinking
Incident management
Data pipelines
System design
Java
Python
Go
Kubernetes
Networking
Machine learning

Benefits

Bonus target
Equity
Health insurance
Retirement benefits

Visa sponsorship

Not detected in the job text

Keywords

Google Cloud
Billing
FinOps
Technical Solutions
Cloud Computing
GCP
Workspace
AI/ML
Incident Management
Site Reliability
Software Development
Data Pipelines
Linux
Unix
Windows
HTTP
DNS
TCP
Java
Python
Go
Kubernetes
Oracle
SAP
Customer Advocacy
Product Management
Enterprise Support
Technical Consulting
System Design
Debugging

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