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Added 12 mins ago
PC
Business Developer
Powerhouse Controls Ltd
Cambridge, ON
- Full-time
We bring exceptional technical and engineering experience to the table, but what really sets us apart is an unsurpassed level of passion and commitment. We listen, question, collaborate,…
Added 28 mins ago
Q
Lead Designer
Qualus
Calgary, AB · Vancouver, BC
- Full-time
Power your future with Qualus in our Transmission & Distribution Canada business. We are seeking a Lead Designer (Underground Cables) to join our team in Vancouver, BC or Calgary, AB. In…
Added 28 mins ago
Senior Technical Solutions Manager, Billing, Google Cloud
Google
Waterloo, ON
In this role, you will lead a team providing 24/7 support to help customers seamlessly adopt Google Cloud. Your team is responsible for managing multi-supplier, multi-site vendor operations…
Added 43 mins ago
W
Senior Plant 3D Administrator
Wood
Calgary, AB
- Full-time
…its Projects business in Calgary, Alberta, supporting digital engineering and project delivery through Plant 3D administration, workshare, model-based workflows, and digital engineering…
Added 58 mins ago
JI
Finance Coop Student- Summer 2027
J.D. Irving, Limited
Saint John, NB
- Full-time
…Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with…
Added 1 hour ago
C
Senior Software Engineer
CARFAX
London, ON
- $93,000 to $139,000 CAD / year
- Full-time
Join Team CARFAX as a Senior Software Engineer
Added 1 hour ago
G
Senior Planner & Scheduler - Buildings
Graham
Vancouver, BC
- Full-time
Join a team that builds with commitment, reliability, and integrity. Apply today and help us build what matters.
Added 1 hour ago
A
Accenture Construct - Director – Engineering (Track)
Accenture
Toronto, ON
- Full-time
Provide senior oversight of track-related technical risks, engineering variances, technical reviews and contractor and consultant submissions. Lead, mentor and develop the Track Engineering…
Added 1 hour ago
T
Supervisor, Production (Control Panel - Day Shift)
Thermon
Calgary, AB
- Full-time
Reporting to the Production Manager, the Supervisor will lead a team of electricians, assemblers, and support personnel while fostering a culture of safety, accountability, teamwork, and…
Added 1 hour ago
T
Supervisor, Production (Control Panel 2nd Shift)
Thermon
Calgary, AB
- Full-time
Reporting to the Production Manager, the Supervisor will lead a team of electricians, assemblers, and support personnel while fostering a culture of safety, accountability, teamwork, and…
Added 2 hours ago
Q
Lead Software Test Framework Engineer
Qualcomm
Markham, ON
- Full-time
We are searching for a Software Test Framework Engineer Lead to be a part of the QCT AI Proc Solution team responsible for design and integration of leading edge technologies in the area of…
Added 2 hours ago
AF
Principal, AI Agent Control & Governance
ATB Financial
Calgary, AB
- Full-time
At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what…
Added 2 hours ago
Staff Software Developer, Google Cloud
Google
Waterloo, ON
As part of Cloud's Application Development Platform, the Cloud Source team manages products that organize source code, track its lifecycle into Google Cloud platform (GCP), and generate…
Added 2 hours ago
Field Sales Representative III, Enterprise Growth, Cloud
Google
Montreal, QC
10 years of experience in quota-carrying cloud or software sales, or consultative account management at a business-to-business (B2B) software company.
Added 2 hours ago
Manager, Agent Development, Applied AI
Google
Toronto, ON · Waterloo, ON
Like Google's own ambitions, the work of a Software Developer goes way beyond just Search. Software Development Managers have not only the technical expertise to take on and provide…
Added 2 hours ago
SC
Engineering Manager
SYSTRA Canada
Toronto, ON
- Full-time
Reporting to the Corridor Delivery Lead, the Engineering Manager will lead on engineering deliverables on one, or more, Rail Corridors on the GO Expansion Program, to ensure the best…
Added 3 hours ago
F
Co-Founder & CEO - AI Retail Planning Autopilot
FutureSight
Canada
- Full-time
FutureSight is a leading venture builder that co-creates world-class software companies with values-driven entrepreneurs from inception to exit. We are a team of founders, operators and…
Added 3 hours ago
F
Technology and Product Co-founder - AI for SEC/FINRA Compliance
FutureSight
Canada
- Internship
A typical 5-person team loses ~3,000 hours a year to triage and status chasing, about $250K in leakage per mid-market firm.
Added 3 hours ago
F
Technology and Product Co-founder - AI for SEC/FINRA Compliance
FutureSight
Canada
- Internship
A typical 5-person team loses ~3,000 hours a year to triage and status chasing, about $250K in leakage per mid-market firm.
Added 3 hours ago
NG
Senior Ventilation Technician
New Gold Inc.
Emo, ON
- Full-time
…technical leadership and mentorship to the site ventilation team, ensuring the safe, efficient, and accurate collection, analysis, and maintenance of ventilation data. This role is…
Added 3 hours ago
F
Co-Founder & CEO - AI Retail Planning Autopilot
FutureSight
Canada
- Full-time
FutureSight is a leading venture builder that co-creates world-class software companies with values-driven entrepreneurs from inception to exit. We are a team of founders, operators and…
Added 3 hours ago
MG
Western Canada Compliance Manager
MISTRAS Group
Calgary, AB
- Full-time
…through industry-leading Non-Destructive Examination (NDE) and engineering solutions. As a global leader in technology-enabled asset protection, we combine cutting-edge inspection…
Added 4 hours ago
M
Senior Data Architect
Miratech
Toronto, ON · Scarborough, ON
- Full-time
…model. You will also partner with the existing CCARS pipeline team through parallel run and decommissioning of the legacy…
Added 4 hours ago
T
Director of Engineering
TAIRC
ON · Regional Municipality of York, ON
- Volunteer
Lead engineering teams: Manage software and hardware engineering teams, ensuring projects are completed on time and within budget.
Added 6 hours ago
FC
ENGINEERING LEAD POST BOOKING OPTIMIZATION - TORONTO, ON
Flight Centre Travel Group Canada
ON · Ontario, Canada
- Full-time
7+ years in software engineering, including significant time in a solution design, architecture, or technical lead capacity.

Google

Senior Technical Solutions Manager, Billing, Google Cloud

Waterloo, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
3 years of experience managing a technical, customer-facing team.
Experience with web technologies (HTTP, HTML, DNS, TCP), experience reading code in a general-purpose language (e.g., Java, Python, Go) or system design, AI-assisted coding/debugging.
Experience with 2 or more technical domains (e.g., Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP).
Ability to work non-standard working hours including nights, weekends, holidays, on-call support to collaborate across global locations.

Preferred qualifications:

10 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Experience supporting large-scale applications (web services, data pipelines, databases) across Linux/Unix or Windows, with cloud computing familiarity.
Experience managing large-scale billing systems, FinOps, invoicing, and account management.
Strong judgment, strategic thinking, and the ability to drive customer advocacy and alignment across cross-functional organizations.

About the job:

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a part of the Cloud Billing Support, you will resolve billing issues by driving improvements at scale across all Google Cloud customers. You will eliminate friction across Workspace, Google Cloud Platform (GCP), and AI/ML by advocating for product enhancements, optimizing processes, and creating self-help resources. Your team helps customers, from developers and small businesses to enterprise, educational, and government organizations realize the full value of our technology.

In this role, you will lead a team providing 24/7 support to help customers seamlessly adopt Google Cloud. Your team is responsible for managing multi-supplier, multi-site vendor operations using standardized playbooks, training, and tools. You will oversee support readiness for over 90 active product launches annually, partner with Product and Developers to influence design and drive contact-reduction targets.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $222000 - $308000 (USD) + 25% bonus target + equity + benefits
Canada: $208000 - $213000 (CAD) + 25% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

Lead a team of developers and program managers who enable our Frontline Agents to provide support for Billing technical issues across Workspace, GCP, and AI/ML.
Partner with Product Management and Developers to translate customer needs into a better overall product; recognize trends in customer feedback and escalate issues within Google.
Collaborate with Software Developers and Site Reliability Developers to manage production incidents in real time, with an emphasis on timely and thorough issue identification and customer communication.
Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their likelihood of success on our platform.
Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.

Apply About employer

More about this job

Responsibilities

Lead a team of developers and program managers to provide technical support for billing issues across Google Cloud, Workspace, and AI/ML. Collaborate with product and engineering teams to drive product enhancements, resolve high-profile escalations, and improve the overall customer experience.

Requirements

Requires a bachelor's degree in a STEM field and over 13 years of experience in technical troubleshooting and customer advocacy. Candidates must have at least 3 years of experience managing technical teams and proficiency in multiple technical domains like cloud infrastructure or software development.

Skills

Technical troubleshooting
Team management
Cloud computing
Billing systems
FinOps
Customer advocacy
Strategic thinking
Incident management
Data pipelines
System design
Java
Python
Go
Kubernetes
Networking
Machine learning

Benefits

Bonus target
Equity
Health insurance
Retirement benefits

Visa sponsorship

Not detected in the job text

Keywords

Google Cloud
Billing
FinOps
Technical Solutions
Cloud Computing
GCP
Workspace
AI/ML
Incident Management
Site Reliability
Software Development
Data Pipelines
Linux
Unix
Windows
HTTP
DNS
TCP
Java
Python
Go
Kubernetes
Oracle
SAP
Customer Advocacy
Product Management
Enterprise Support
Technical Consulting
System Design
Debugging

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