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Added 1 min ago
SF
Inside Sales Representative
Senior Flexonics Canada
Brampton, ON
- $65,000 to $70,000 CAD / year
- Full-time
…Brampton Office for our Industrial sales team and representing our operations which manufactures piping system flexible hose assemblies, expansion joints assemblies and industrial dampers…
Added 1 min ago
CM
Operations Supervisor
Carter Murray
Montreal, QC
- Full-time
We are seeking a driven Operations Supervisor to oversee shop floor activities and lead one or more operational departments. This role is critical in ensuring that production requirements…
Added 1 min ago
BR
Senior Project Manager, ERP
Brookfield Renewable
Gatineau, QC
- Full-time
Reporting to the Vice President, Business Applications, the Senior Project Manager will plan and lead the execution of strategic, cross-functional projects within the Business Services…
Added 1 min ago
CM
Aviation Technical Trainer
Carter Murray
Montreal, QC
- Full-time
2-5 years of experience as a trainer or in a technical lead role.
Added 1 min ago
B
Practice Consultant - Medical Aesthetics
BoomerangFX
Mississauga, ON
- $65,000 to $75,000 CAD / year
- Full-time
…configuration, and client training is essential. Experience in clinic operations, EMR workflows, patient intake, scheduling, and billing is mandatory. Healthcare, MedSpa, or aesthetic…
Added 2 mins ago
Service Admin Manager, Western Canada
Levitt-Safety
Calgary, AB · Edmonton, AB · Port Coquitlam, BC · Vancouver, BC · Winnipeg, MB · Regina, SK · Saskatoon, SK
Levitt-Safety is looking for an experienced Service Administration Manager to lead our service administration function across Western Canada, including Alberta (excluding Fort McMurray),…
Added 17 mins ago
BA
Senior Business Analyst
Bereavement Authority of Ontario
Toronto, ON
- Full-time
…the systems, data and processes used to support regulatory operations and informed decision-making. This includes ongoing improvements to our Microsoft Dynamics 365-based CRM and other…
Added 32 mins ago
CM
Operations Supervisor
Carter Murray
Montreal, QC
- $90,000 to $105,000 CAD / year
- Full-time
We are seeking a driven Operations Supervisor to oversee shop floor activities and lead one or more operational departments. This role is critical in ensuring that production requirements…
Added 32 mins ago
TT
Senior Project Manager (13992)Senior Project Manager (13992)Senior Project Manager (13992)Senior Project Manager (13992)Senior Project Manager (13992)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…installation, energization, testing, commissioning and transition to operations. The role is accountable for managing critical technical, commercial and operational interfaces and aligning…
Added 47 mins ago
Senior Technical Solutions Manager, Billing, Google Cloud
Google
Waterloo, ON
In this role, you will lead a team providing 24/7 support to help customers seamlessly adopt Google Cloud. Your team is responsible for managing multi-supplier, multi-site vendor operations…
Added 1 hour ago
CF
Nuclear Quality Engineer
Celeros Flow Technology
Burlington, ON
- Full-time
…the site Quality Assurance Manager. This candidate will be a technical expert within the Quality department, providing Nuclear Technical input on product quality, continuous improvement,…
Added 1 hour ago
W
Senior Plant 3D Administrator
Wood
Calgary, AB
- Full-time
The Senior Plant 3D Administrator will serve as the technical authority for Autodesk Plant 3D, leading project setup, administration, configuration, standards, workshare environments,…
Added 1 hour ago
Senior Manager Crew Training
IATA
Montreal, QC
Operations and Crew Training Team, within OSS-Flight and Technical Operations,
Added 1 hour ago
MD
Capitol Complex Trades Shop Supervisor
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Three (3) years of experience providing supervision, lead work direction, or management of electricians, machinists, skilled trades workers, facilities maintenance staff, or other technical…
Added 1 hour ago
TF
Reliability Engineer
Trevett Facilities Recruitment
Mississauga, ON
- $100,000 to $120,000 CAD / year
- Full-time
Lead technical investigations and root cause analysis, applying methodologies such as 5 Whys, Fishbone Analysis and Failure Mode and Effects Analysis (FMEA).
Added 1 hour ago
B
Business Consultant
BMO
Toronto, ON · FCP
- Full-time
Lead discovery with bankers, operations teams, product owners, risk partners, and technology teams to understand business objectives, pain points, workflows, decisions, data needs, and user…
Added 2 hours ago
A
Accenture Construct - Director – Engineering (Track)
Accenture
Toronto, ON
- Full-time
Provide senior oversight of track-related technical risks, engineering variances, technical reviews and contractor and consultant submissions. Lead, mentor and develop the Track Engineering…
Added 2 hours ago
S
Senior Electrification Manager – Construction
SYSTRA
Toronto, ON
- Full-time
The Senior Programme Manager will lead multidisciplinary teams and contractors while maintaining strong relationships with the client, railway operators, designers, construction partners…
Added 2 hours ago
T
Supervisor, Production (Control Panel - Day Shift)
Thermon
Calgary, AB
- Full-time
The Supervisor, Production is responsible for overseeing the daily operations of the Control Panel Shop, ensuring the safe, efficient, and timely production of high-quality control panels.…
Added 2 hours ago
T
Supervisor, Production (Control Panel 2nd Shift)
Thermon
Calgary, AB
- Full-time
The Supervisor, Production is responsible for overseeing the daily operations of the Control Panel Shop, ensuring the safe, efficient, and timely production of high-quality control panels.…
Added 2 hours ago
SH
Dietary Aide
Shared Health-Soins Communs
Brandon, MB
- Full-time
Under the direction of the Manager, Nutrition Services or Nutrition Services Supervisor and coordination of the Cook, Lead Hand or Clerk, the Dietary Aide is responsible for performing the…
Added 2 hours ago
Modification Team Lead
E.S. FOX LIMITED
Bowmanville, ON · Oshawa, ON · Pickering, ON
Our Nuclear Services office in Oshawa, Bowmanville, Pickering, ON, is looking for a Modification Team Lead to join our team.
Added 2 hours ago
AF
Principal, AI Agent Control & Governance
ATB Financial
Calgary, AB
- Full-time
Service Level Operations (SLO/SLA): Act as the primary technical point of contact for platform configurations, API integrations, and service resolutions, maintaining adherence to defined…
Added 2 hours ago
OP
Head of Managed Services (MMS) Up to $175k + Bonus (CAD) Package
Oliver Peters
Canada
- Full-time
…maximize the commercial value of each maintenance contract. You’ll lead your team by example, driving accurate forecasting to hit your defined targets and ensure ongoing success in existing…
Added 3 hours ago
TH
Health Information Analyst - CHIM
The Hospital for Sick Children
Toronto, ON
- Full-time
…healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and…

Google

Senior Technical Solutions Manager, Billing, Google Cloud

Waterloo, ON, Canada

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
3 years of experience managing a technical, customer-facing team.
Experience with web technologies (HTTP, HTML, DNS, TCP), experience reading code in a general-purpose language (e.g., Java, Python, Go) or system design, AI-assisted coding/debugging.
Experience with 2 or more technical domains (e.g., Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP).
Ability to work non-standard working hours including nights, weekends, holidays, on-call support to collaborate across global locations.

Preferred qualifications:

10 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Experience supporting large-scale applications (web services, data pipelines, databases) across Linux/Unix or Windows, with cloud computing familiarity.
Experience managing large-scale billing systems, FinOps, invoicing, and account management.
Strong judgment, strategic thinking, and the ability to drive customer advocacy and alignment across cross-functional organizations.

About the job:

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a part of the Cloud Billing Support, you will resolve billing issues by driving improvements at scale across all Google Cloud customers. You will eliminate friction across Workspace, Google Cloud Platform (GCP), and AI/ML by advocating for product enhancements, optimizing processes, and creating self-help resources. Your team helps customers, from developers and small businesses to enterprise, educational, and government organizations realize the full value of our technology.

In this role, you will lead a team providing 24/7 support to help customers seamlessly adopt Google Cloud. Your team is responsible for managing multi-supplier, multi-site vendor operations using standardized playbooks, training, and tools. You will oversee support readiness for over 90 active product launches annually, partner with Product and Developers to influence design and drive contact-reduction targets.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $222000 - $308000 (USD) + 25% bonus target + equity + benefits
Canada: $208000 - $213000 (CAD) + 25% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

Lead a team of developers and program managers who enable our Frontline Agents to provide support for Billing technical issues across Workspace, GCP, and AI/ML.
Partner with Product Management and Developers to translate customer needs into a better overall product; recognize trends in customer feedback and escalate issues within Google.
Collaborate with Software Developers and Site Reliability Developers to manage production incidents in real time, with an emphasis on timely and thorough issue identification and customer communication.
Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their likelihood of success on our platform.
Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.

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More about this job

Responsibilities

Lead a team of developers and program managers to provide technical support for billing issues across Google Cloud, Workspace, and AI/ML. Collaborate with product and engineering teams to drive product enhancements, resolve high-profile escalations, and improve the overall customer experience.

Requirements

Requires a bachelor's degree in a STEM field and over 13 years of experience in technical troubleshooting and customer advocacy. Candidates must have at least 3 years of experience managing technical teams and proficiency in multiple technical domains like cloud infrastructure or software development.

Skills

Technical troubleshooting
Team management
Cloud computing
Billing systems
FinOps
Customer advocacy
Strategic thinking
Incident management
Data pipelines
System design
Java
Python
Go
Kubernetes
Networking
Machine learning

Benefits

Bonus target
Equity
Health insurance
Retirement benefits

Visa sponsorship

Not detected in the job text

Keywords

Google Cloud
Billing
FinOps
Technical Solutions
Cloud Computing
GCP
Workspace
AI/ML
Incident Management
Site Reliability
Software Development
Data Pipelines
Linux
Unix
Windows
HTTP
DNS
TCP
Java
Python
Go
Kubernetes
Oracle
SAP
Customer Advocacy
Product Management
Enterprise Support
Technical Consulting
System Design
Debugging

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