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Added 1 min ago
TT
Senior Project Manager (13992)Senior Project Manager (13992)Senior Project Manager (13992)Senior Project Manager (13992)Senior Project Manager (13992)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Reporting to the Head, Renewable Energy Programs, the Senior Project Manager will provide strategic leadership across multidisciplinary teams and oversee complex, multi-year capital…
Added 1 min ago
Staff Respiratory Therapist-Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager (or designate), the incumbent provides therapeutic, diagnostic, technical and teaching respiratory therapy services, including Pulmonary…
Added 16 mins ago
Senior Technical Solutions Manager, Billing, Google Cloud
Google
Waterloo, ON
Lead a team of developers and program managers who enable our Frontline Agents to provide support for Billing technical issues across Workspace, GCP, and AI/ML.
Added 32 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Ste.-Foy, QC · SAINTE-FOY, QC
Innovation program to encourage idea sharing;
Added 32 mins ago
Senior Manager Crew Training
IATA
Montreal, QC
Operations and Crew Training Team, within OSS-Flight and Technical Operations,
Added 47 mins ago
GT
Contract Administrator
GeoSpectrum Technologies, Inc
Dartmouth, NS
- Full-time
…and creative environment that emphasizes employee engagement, technical excellence, and strong customer…
Added 1 hour ago
AC
Manager, National Tax Services
ACCA Careers
Surrey, BC
- Full-time
Make an impact with our National Tax Services Group as a Manager. This diverse team of professionals provides best-in-class industry and technical expertise to internally drive the success…
Added 1 hour ago
RM
Supervisor, Program Funding and Administration (EYCCS)
Regional Municipality of Peel
Brampton, ON
- Other
Reports to: Manager, Program & Funding Administration
Added 1 hour ago
CL
Mgr, Project Management I
Current Lighting
Montreal, QC
- $101,701 to $127,127 CAD / year
- Full-time
The Senior Program Manager will be responsible for managing New Product Introduction (NPI) programs to develop and launch strategic LED Commercial Fixtures for growth in the North America…
Added 2 hours ago
HT
Proactive Monitoring Spec.
Husky Technologies
Bolton, ON
- Full-time
Working with the Territory Technical Support team, the Monitoring Center Subject Matter Expert is in charge of monitoring customer’s equipment which is under the Advantage + Elite contract…
Added 2 hours ago
SC
Engineering Manager
SYSTRA Canada
Toronto, ON
- Full-time
Reporting to the Corridor Delivery Lead, the Engineering Manager will lead on engineering deliverables on one, or more, Rail Corridors on the GO Expansion Program, to ensure the best…
Added 2 hours ago
TH
Health Information Analyst - CHIM
The Hospital for Sick Children
Toronto, ON
- Full-time
Reporting to the Manager, Coding and Data Quality, the Health Information Analyst's primary role will be to improve and maintain the integrity of the coding database through the development…
Added 3 hours ago
MG
Western Canada Compliance Manager
MISTRAS Group
Calgary, AB
- Full-time
…inspection techniques, advanced proprietary software, and top-tier technical expertise to help our clients ensure safety, operational efficiency, and structural integrity across critical…
Added 3 hours ago
YR
Business Systems and Data Specialist (Business Systems Support Specialist)
York Region (The Regional Municipality of York)
Newmarket, ON
- Contract
Reporting to the Program Manager, System Solutions and Data Management, this position is responsible for researching, planning, developing, and implementing data warehousing, business…
Added 3 hours ago
YR
Program and Process Analyst, Talent Acquisition
York Region (The Regional Municipality of York)
Newmarket, ON
- Contract
Reporting to the Manager, Talent Acquisition, this position provides reporting, analytical and systems support to Talent Acquisition. The position develops reports, dashboards, and analyses…
Added 3 hours ago
AH
Respiratory Therapist I
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
…principles of patient and family centered care and provide technical support for all Respiratory Therapy equipment. All RRT positions at Rockyview General Hospital are expected to be able…
Added 4 hours ago
BV
ASSISTANT MANAGER
Bikini Village
Saskatoon, SK · Greater Saskatoon Metropolitan Area
- Full-time
Recognition program for years of service; Innovation program to encourage idea sharing;
Added 5 hours ago
MI
Millwright
Martinrea International
Woodbridge, ON
- Internship
Minimum 1 experience in similar position, or successfully completing a credited apprenticeship program.
Added 5 hours ago
W
Pharmacy Assistant - Part Time - Duncan
Walmart
Duncan, BC
- Part-time
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…
Added 7 hours ago
MC
Senior Salesforce Administrator
Make-A-Wish Canada
Toronto, ON
- Full-time
Employee Wellness Program and other corporate discounts
Added 7 hours ago
Pharmacy Assistant - Part Time - Duncan
Walmart Canada
Duncan, BC
Position Summary...The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity…
Added 7 hours ago
HI
Commercial Lines Account Associate, Professional Liability
HUB International
Markham, ON
- Full-time
…liability insurance. This is an ideal role for someone with strong technical and systems experience who is looking to transition into the role of Junior Account Manager within the new 2…
Added 7 hours ago
FC
Member Experience Representative - Repost
FirstOntario Credit Union
Burlington, ON
- Full-time
Company-wide Employee Volunteer program (Blue Wave Program)
Added 7 hours ago
IA
CSH Supply Chain Supervisor
IMP Aerospace & Defence
Halifax, NS
- Full-time
Monitor vendor quality, delivery and cost KPIs; analyze order books and produce performance reports and scorecards with the Canadian Search & Rescue Performance Manager.
Added 7 hours ago
RV
UX Designer
Ross Video
Ottawa, ON · Nepean, ON
- Full-time
…graphics, and software, partnering with product owners, engineers, technical leads, and customers. The role offers the opportunity to shape clear, capable experiences for people doing…

Google

Senior Technical Solutions Manager, Billing, Google Cloud

Waterloo, ON, Canada

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
3 years of experience managing a technical, customer-facing team.
Experience with web technologies (HTTP, HTML, DNS, TCP), experience reading code in a general-purpose language (e.g., Java, Python, Go) or system design, AI-assisted coding/debugging.
Experience with 2 or more technical domains (e.g., Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP).
Ability to work non-standard working hours including nights, weekends, holidays, on-call support to collaborate across global locations.

Preferred qualifications:

10 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Experience supporting large-scale applications (web services, data pipelines, databases) across Linux/Unix or Windows, with cloud computing familiarity.
Experience managing large-scale billing systems, FinOps, invoicing, and account management.
Strong judgment, strategic thinking, and the ability to drive customer advocacy and alignment across cross-functional organizations.

About the job:

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a part of the Cloud Billing Support, you will resolve billing issues by driving improvements at scale across all Google Cloud customers. You will eliminate friction across Workspace, Google Cloud Platform (GCP), and AI/ML by advocating for product enhancements, optimizing processes, and creating self-help resources. Your team helps customers, from developers and small businesses to enterprise, educational, and government organizations realize the full value of our technology.

In this role, you will lead a team providing 24/7 support to help customers seamlessly adopt Google Cloud. Your team is responsible for managing multi-supplier, multi-site vendor operations using standardized playbooks, training, and tools. You will oversee support readiness for over 90 active product launches annually, partner with Product and Developers to influence design and drive contact-reduction targets.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $222000 - $308000 (USD) + 25% bonus target + equity + benefits
Canada: $208000 - $213000 (CAD) + 25% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

Lead a team of developers and program managers who enable our Frontline Agents to provide support for Billing technical issues across Workspace, GCP, and AI/ML.
Partner with Product Management and Developers to translate customer needs into a better overall product; recognize trends in customer feedback and escalate issues within Google.
Collaborate with Software Developers and Site Reliability Developers to manage production incidents in real time, with an emphasis on timely and thorough issue identification and customer communication.
Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their likelihood of success on our platform.
Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.

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More about this job

Responsibilities

Lead a team of developers and program managers to provide technical support for billing issues across Google Cloud, Workspace, and AI/ML. Collaborate with product and engineering teams to drive product enhancements, resolve high-profile escalations, and improve the overall customer experience.

Requirements

Requires a bachelor's degree in a STEM field and over 13 years of experience in technical troubleshooting and customer advocacy. Candidates must have at least 3 years of experience managing technical teams and proficiency in multiple technical domains like cloud infrastructure or software development.

Skills

Technical troubleshooting
Team management
Cloud computing
Billing systems
FinOps
Customer advocacy
Strategic thinking
Incident management
Data pipelines
System design
Java
Python
Go
Kubernetes
Networking
Machine learning

Benefits

Bonus target
Equity
Health insurance
Retirement benefits

Visa sponsorship

Not detected in the job text

Keywords

Google Cloud
Billing
FinOps
Technical Solutions
Cloud Computing
GCP
Workspace
AI/ML
Incident Management
Site Reliability
Software Development
Data Pipelines
Linux
Unix
Windows
HTTP
DNS
TCP
Java
Python
Go
Kubernetes
Oracle
SAP
Customer Advocacy
Product Management
Enterprise Support
Technical Consulting
System Design
Debugging

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