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Added 14 mins ago
Q
Lead Designer
Qualus
Calgary, AB · Vancouver, BC
- Full-time
Power your future with Qualus in our Transmission & Distribution Canada business. We are seeking a Lead Designer (Underground Cables) to join our team in Vancouver, BC or Calgary, AB. In…
Added 14 mins ago
Senior Technical Solutions Manager, Billing, Google Cloud
Google
Waterloo, ON
Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
Added 14 mins ago
IR
Business Development Representative – Summer Student (May–August 2027)
Info-Tech Research Group
London, ON
- Full-time
Infotech has been recognized among Forbes’ Canada’s Best Employers for 2026, The Globe and Mail’s Canada’s Top Growing Companies in 2025 and 2026, and Deloitte’s 2025 Technology Fast 500.
Added 14 mins ago
IR
Business Development Representative – Summer Student (May–August 2027)
Info-Tech Research Group
Toronto, ON
- Full-time
Infotech has been recognized among Forbes’ Canada’s Best Employers for 2026, The Globe and Mail’s Canada’s Top Growing Companies in 2025 and 2026, and Deloitte’s 2025 Technology Fast 500.
Added 29 mins ago
CF
Nuclear Quality Engineer
Celeros Flow Technology
Burlington, ON
- Full-time
Lead the corrective actions and root cause analysis for discrepant processes and materials. Implement and facilitate lead long term changes for continuous improvement and preventive action…
Added 29 mins ago
CC
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
- Full-time
…Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables Cogent to offer…
Added 29 mins ago
CC
Global Account Manager
Cogent Communications
Montreal, QC
- Full-time
…Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables Cogent to offer…
Added 29 mins ago
Senior Total Rewards Specialist
Alcohol and Gaming Commission of Ontario
Toronto, ON
The Human Resources Branch is seeking a seasoned and strategic Senior Total Rewards Specialist to lead the design, development and execution of total rewards programs to ensure market…
Added 29 mins ago
JI
Data Management Associate
J.D. Irving, Limited
Saint John, NB
- Full-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 29 mins ago
W
Senior Plant 3D Administrator
Wood
Calgary, AB
- Full-time
Lead Plant 3D project setup, configuration, administration, and troubleshooting.
Added 44 mins ago
JI
Finance Coop Student- Summer 2027
J.D. Irving, Limited
Saint John, NB
- Full-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 44 mins ago
W
Senior Group Director, People Operations
Worley
Calgary, AB · Edmonton, AB
- Full-time
Reporting to the Chief People Officer, you will lead the People and organisation agenda for Worley’s Major Projects & Programs group. You will translate business, portfolio and project…
Added 59 mins ago
S
Speech Language Pathologist, Complex Developmental and Behavioural Conditions - BC Children’s Hospital & Sunny Hill Health Centre
Sanya’k̓ula
Vancouver, BC
- Temporary
…in assessing children and youth to determine how assistive technology can enhance communication, access, and participation. From low-tech strategies to advanced electronic systems, you’ll…
Added 59 mins ago
PH
Speech Language Pathologist
Provincial Health Services Authority
Vancouver, BC
- Full-time
…partnership with the Program Manager and/or Professional Practice…
Added 59 mins ago
P
Senior Data & Analytics Solutions Architect
PeoplePilot
Toronto, ON
- $150,000 to $170,000 CAD / year
- Full-time
We are hiring a senior Data & Analytics Solutions Architect to lead the design and implementation of enterprise data, analytics, and AI platforms using AWS and Databricks.
Added 59 mins ago
B
Business Consultant
BMO
Toronto, ON · FCP
- Full-time
Lead discovery with bankers, operations teams, product owners, risk partners, and technology teams to understand business objectives, pain points, workflows, decisions, data needs, and user…
Added 59 mins ago
C
Senior Software Engineer
CARFAX
London, ON
- $93,000 to $139,000 CAD / year
- Full-time
Participate in Architecture and Design: You'll be involved in technology research, prototyping, and design decisions across cloud-native and distributed systems.
Added 1 hour ago
RM
Supervisor, Program Funding and Administration (EYCCS)
Regional Municipality of Peel
Brampton, ON
- Other
You will lead a team responsible for Early Years and Child Care (EYCC) Funding and Program administration. This work will focus on planning, distributing and managing all EYCC funding,…
Added 1 hour ago
UO
Department Secretary
University of Victoria
Victoria, BC
- Full-time
High level of proficiency with Microsoft Word, Excel, PowerPoint, SharePoint, Zoom, Teams, Outlook Calendar and the ability to learn and adapt to new technology.
Added 1 hour ago
A&
Director - Performance Improvement - Transactions Advisory Group - Canada
Alvarez & Marsal
Toronto, ON
- $135,000 CAD / year
- Full-time
…optimization, and cost reduction, all supported by advanced technology, digital solutions, and artificial intelligence…
Added 1 hour ago
A
Accenture Construct - Director – Engineering (Track)
Accenture
Toronto, ON
- Full-time
Lead the review and validation of permanent way, track structures, special trackwork and alignment designs, ensuring compliance with client's standards, AREMA guidelines, Transport Canada…
Added 1 hour ago
F
Sales & Customer Success Associate (Founding Team)
FrontSail
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- Full-time
…processes, systems and a team around all of it. Someone will need to lead that. The person who learned the market firsthand, won the early customers, helped them succeed and wrote the first…
Added 1 hour ago
CL
Mgr, Project Management I
Current Lighting
Montreal, QC
- $101,701 to $127,127 CAD / year
- Full-time
…Commercial Fixtures for growth in the North America market. You will lead global cross functional teams including Technology, Sourcing, Supply Chain, Quality, Marketing, Manufacturing,…
Added 1 hour ago
T
Supervisor, Production (Control Panel - Day Shift)
Thermon
Calgary, AB
- Full-time
Thermon is a diversified technology company and a global leader in industrial process heating, temperature maintenance, environmental monitoring and temporary power distribution solutions.…
Added 1 hour ago
T
Supervisor, Production (Control Panel 2nd Shift)
Thermon
Calgary, AB
- Full-time
Thermon is a diversified technology company and a global leader in industrial process heating, temperature maintenance, environmental monitoring and temporary power distribution solutions.…

Google

Senior Technical Solutions Manager, Billing, Google Cloud

Waterloo, ON, Canada

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
3 years of experience managing a technical, customer-facing team.
Experience with web technologies (HTTP, HTML, DNS, TCP), experience reading code in a general-purpose language (e.g., Java, Python, Go) or system design, AI-assisted coding/debugging.
Experience with 2 or more technical domains (e.g., Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP).
Ability to work non-standard working hours including nights, weekends, holidays, on-call support to collaborate across global locations.

Preferred qualifications:

10 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Experience supporting large-scale applications (web services, data pipelines, databases) across Linux/Unix or Windows, with cloud computing familiarity.
Experience managing large-scale billing systems, FinOps, invoicing, and account management.
Strong judgment, strategic thinking, and the ability to drive customer advocacy and alignment across cross-functional organizations.

About the job:

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a part of the Cloud Billing Support, you will resolve billing issues by driving improvements at scale across all Google Cloud customers. You will eliminate friction across Workspace, Google Cloud Platform (GCP), and AI/ML by advocating for product enhancements, optimizing processes, and creating self-help resources. Your team helps customers, from developers and small businesses to enterprise, educational, and government organizations realize the full value of our technology.

In this role, you will lead a team providing 24/7 support to help customers seamlessly adopt Google Cloud. Your team is responsible for managing multi-supplier, multi-site vendor operations using standardized playbooks, training, and tools. You will oversee support readiness for over 90 active product launches annually, partner with Product and Developers to influence design and drive contact-reduction targets.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $222000 - $308000 (USD) + 25% bonus target + equity + benefits
Canada: $208000 - $213000 (CAD) + 25% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

Lead a team of developers and program managers who enable our Frontline Agents to provide support for Billing technical issues across Workspace, GCP, and AI/ML.
Partner with Product Management and Developers to translate customer needs into a better overall product; recognize trends in customer feedback and escalate issues within Google.
Collaborate with Software Developers and Site Reliability Developers to manage production incidents in real time, with an emphasis on timely and thorough issue identification and customer communication.
Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their likelihood of success on our platform.
Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.

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More about this job

Responsibilities

Lead a team of developers and program managers to provide technical support for billing issues across Google Cloud, Workspace, and AI/ML. Collaborate with product and engineering teams to drive product enhancements, resolve high-profile escalations, and improve the overall customer experience.

Requirements

Requires a bachelor's degree in a STEM field and over 13 years of experience in technical troubleshooting and customer advocacy. Candidates must have at least 3 years of experience managing technical teams and proficiency in multiple technical domains like cloud infrastructure or software development.

Skills

Technical troubleshooting
Team management
Cloud computing
Billing systems
FinOps
Customer advocacy
Strategic thinking
Incident management
Data pipelines
System design
Java
Python
Go
Kubernetes
Networking
Machine learning

Benefits

Bonus target
Equity
Health insurance
Retirement benefits

Visa sponsorship

Not detected in the job text

Keywords

Google Cloud
Billing
FinOps
Technical Solutions
Cloud Computing
GCP
Workspace
AI/ML
Incident Management
Site Reliability
Software Development
Data Pipelines
Linux
Unix
Windows
HTTP
DNS
TCP
Java
Python
Go
Kubernetes
Oracle
SAP
Customer Advocacy
Product Management
Enterprise Support
Technical Consulting
System Design
Debugging

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