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Added 14 hours ago
IE
Senior and Staff Software Engineers
Index Exchange
Kitchener, ON · Toronto, ON
- Full-time
- Hybrid
We’re looking for Senior- and Staff-level software engineers to join teams across multiple divisions in Toronto and Kitchener. These are product and platform engineering teams with openings…
Added 14 hours ago
P
Senior Java Software Engineer, Spring Boot and SQL Server
Procom
Waterloo, ON
- $48 to $60 CAD / hour
- Contract
As a Senior Java Software Engineer, you will join a team focused on building high-volume services that meet real customer needs. This role involves engaging across the full software…
Added 14 hours ago
P
Senior Java Software Engineer (Spring Boot, SQL Server)
Procom
Waterloo, ON
- $48 to $60 CAD / hour
- Contract
Waterloo, ON, Hybrid, 4 days per week onsite.
Added 14 hours ago
RC
Full-Stack Software Engineer
Randstad Canada
Waterloo, ON
- $76.2 to $83.12 CAD / hour
- Contract
Our Client is seeking a Senior Full-Stack Software Engineer (8+ years of experience) to design, develop, test, and maintain high-volume enterprise applications. Operating under a Hybrid…
Added 14 hours ago
Senior Technical Solutions Manager, Billing, Google Cloud
Google
Waterloo, ON
…developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers -…
Added 14 hours ago
RC
Senior Software Developer
Randstad Canada
Toronto, ON
- Contract
Assignment Type: Onsite (5 days per week)
Added 14 hours ago
M
Senior Java Full Stack Developer
Miratech
Riverdale, AB
- Full-time
- Hybrid
Working Model: This is a hybrid role requiring 2 days per week in a downtown Toronto office
Added 14 hours ago
M
Senior Java Full Stack Developer
Miratech
Canada
- Full-time
- Hybrid
Working Model: This is a hybrid role requiring 2 days per week in a downtown Toronto office
Added 14 hours ago
M
Senior Java Developer (with LLM expertise)
Miratech
Mississauga, ON
- Full-time
- Hybrid
Working Model: This is a hybrid role requiring 2 days per week in a downtown Toronto office
Added 14 hours ago
M
Senior Java Developer (with LLM expertise)
Miratech
Markham, ON
- Full-time
- Hybrid
Working Model: This is a hybrid role requiring 2 days per week in a downtown Toronto office
Added 14 hours ago
M
Senior Java Developer (with LLM expertise)
Miratech
Vaughan, ON
- Full-time
- Hybrid
Working Model: This is a hybrid role requiring 2 days per week in a downtown Toronto office
Added 14 hours ago
M
Senior Java Developer (with LLM expertise)
Miratech
Brampton, ON
- Full-time
- Hybrid
Working Model: This is a hybrid role requiring 2 days per week in a downtown Toronto office
Added 14 hours ago
M
Senior Java Developer (with LLM expertise)
Miratech
Richmond Hill, ON
- Full-time
- Hybrid
Working Model: This is a hybrid role requiring 2 days per week in a downtown Toronto office
Added 14 hours ago
M
Senior Java Developer (with LLM expertise)
Miratech
Kitchener, ON
- Full-time
- Hybrid
Working Model: This is a hybrid role requiring 2 days per week in a downtown Toronto office
Added 14 hours ago
M
Senior Java Developer (with LLM expertise)
Miratech
Ottawa, ON
- Full-time
- Hybrid
Working Model: This is a hybrid role requiring 2 days per week in a downtown Toronto office
Added 14 hours ago
M
Senior Java Developer (with LLM expertise)
Miratech
Hamilton, ON
- Full-time
- Hybrid
Working Model: This is a hybrid role requiring 2 days per week in a downtown Toronto office
Added 14 hours ago
M
Senior Java Developer (with LLM expertise)
Miratech
London, ON
- Full-time
- Hybrid
Working Model: This is a hybrid role requiring 2 days per week in a downtown Toronto office
Added 14 hours ago
M
Senior Java Developer (with LLM expertise)
Miratech
Calgary, AB
- Full-time
- Hybrid
Working Model: This is a hybrid role requiring 2 days per week in a downtown Toronto office
Added 14 hours ago
M
Senior Java Developer (with LLM expertise)
Miratech
Edmonton, AB
- Full-time
- Hybrid
Working Model: This is a hybrid role requiring 2 days per week in a downtown Toronto office
Added 14 hours ago
M
Senior Java Developer (with LLM expertise)
Miratech
Ottawa, ON
- Full-time
- Hybrid
Working Model: This is a hybrid role requiring 2 days per week in a downtown Toronto office
Added 14 hours ago
M
Senior Java Full Stack Developer
Miratech
ON
- Full-time
- Hybrid
Working Model: This is a hybrid role requiring 2 days per week in a downtown Toronto office
Added 14 hours ago
M
Senior Java Full Stack Developer
Miratech
Scarborough, MB
- Full-time
- Hybrid
Working Model: This is a hybrid role requiring 2 days per week in a downtown Toronto office
Added 14 hours ago
M
Senior Java Full Stack Developer
Miratech
Midtown Toronto, ON
- Full-time
- Hybrid
Working Model: This is a hybrid role requiring 2 days per week in a downtown Toronto office
Added 14 hours ago
JC
7649-IT - Developpeur full stack / Full Stack Developer - Expert
Jarvis Consulting Group
Montréal, QC
- Contract
We are looking for a senior full stack developer who is comfortable working in a multidisciplinary team. Our teams deliver applications using modern technologies to serve our internal and…
Added 14 hours ago
Senior Android Infrastructure Software Developer
Google
Waterloo, ON
…mobile; the list goes on and is growing every day. As a software developer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as…

Google

Senior Technical Solutions Manager, Billing, Google Cloud

Waterloo, ON, Canada

Apply on google.com About employer

Applications open in a new tab.

Job details

Posting language: English

Original job description

This posting is for a new vacancy. Google utilizes AI tools to assist in assessing candidates in our hiring processes.

In most instances, this position requires in-person interviews as part of the hiring process.

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
3 years of experience managing a technical, customer-facing team.
Experience with web technologies (HTTP, HTML, DNS, TCP), experience reading code in a general-purpose language (e.g., Java, Python, Go) or system design, AI-assisted coding/debugging.
Experience with 2 or more technical domains (e.g., Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP).
Ability to work non-standard working hours including nights, weekends, holidays, on-call support to collaborate across global locations.

Preferred qualifications:

10 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Experience supporting large-scale applications (web services, data pipelines, databases) across Linux/Unix or Windows, with cloud computing familiarity.
Experience managing large-scale billing systems, FinOps, invoicing, and account management.
Strong judgment, strategic thinking, and the ability to drive customer advocacy and alignment across cross-functional organizations.

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a part of the Cloud Billing Support, you will resolve billing issues by driving improvements at scale across all Google Cloud customers. You will eliminate friction across Workspace, Google Cloud Platform (GCP), and AI/ML by advocating for product enhancements, optimizing processes, and creating self-help resources. Your team helps customers, from developers and small businesses to enterprise, educational, and government organizations realize the full value of our technology.

In this role, you will lead a team providing 24/7 support to help customers seamlessly adopt Google Cloud. Your team is responsible for managing multi-supplier, multi-site vendor operations using standardized playbooks, training, and tools. You will oversee support readiness for over 90 active product launches annually, partner with Product and Developers to influence design and drive contact-reduction targets.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Canada: $208000 - $213000 (CAD) + 25% bonus target + equity + benefits

Learn more about benefits at Google.

Lead a team of developers and program managers who enable our Frontline Agents to provide support for Billing technical issues across Workspace, GCP, and AI/ML.
Partner with Product Management and Developers to translate customer needs into a better overall product; recognize trends in customer feedback and escalate issues within Google.
Collaborate with Software Developers and Site Reliability Developers to manage production incidents in real time, with an emphasis on timely and thorough issue identification and customer communication.
Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their likelihood of success on our platform.
Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.

Apply on google.com About employer

More about this job

Responsibilities

The Senior Technical Solutions Manager at Google will lead a team that resolves customer billing issues, manages production incidents and escalations, and works with product and engineering teams to reduce support contacts. The role also builds self-service tools and documentation for customers.

Requirements

Candidates need a bachelor's degree in a STEM field or equivalent practical experience, 13 years troubleshooting technical issues, and 3 years managing a technical customer-facing team. Experience with web technologies, reading code, two or more technical domains, and availability for nights, weekends, holidays and on-call work is required.

Skills

Google Cloud Platform
Billing systems
FinOps
Invoicing
Account management
Incident management
Kubernetes
Linux
Unix
Windows
HTTP
HTML
DNS
TCP
Java
Python
Go
AI-assisted coding
Debugging
Machine Learning
Networking
Oracle
SAP
Systems administration
Team leadership

Benefits

Bonus
Equity

Keywords

Cloud billing
Google Cloud Platform
GCP
Workspace
AI/ML
technical support management
billing systems
FinOps
invoicing
account management
incident management
customer escalations
Linux
Unix
Windows
Kubernetes
cloud computing
technical solutions
24/7 support
customer experience

Seniority

Senior

Perks

Performance bonus
Stock or equity

Tools

Google Cloud Platform
Kubernetes
Oracle
SAP

Languages

English

Fields of study

Science
Technology
Engineering
Mathematics

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Work requirements

Jobs in Canada