Jobs in Canada

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Added 1 day ago
KM
Vice President of Property and Asset Management
Kingsley Management Inc
Kitchener, ON
- $150,000 to $200,000 CAD / year
- Full-time
- On-site
Perform any additional duties as requested by senior management.
Added 1 day ago
Senior Technical Solutions Manager, Billing, Google Cloud
Google
Waterloo, ON
Experience with 2 or more technical domains (e.g., Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP).
Added 1 day ago
A
Production Supervisor
adecco
Belleville, ON
- $33 CAD / hour
As the senior management representative on-site during afternoon and night shifts, the Production Supervisor will make critical operational decisions, resolve production issues, and foster…
Added 1 day ago
Senior Software Developer, Google Cloud
Google
Waterloo, ON
5 years of experience with large-scale distributed systems.
Added 1 day ago
Senior Privacy Analyst - Advisory
WELL Health Technologies Corp
Toronto, ON
Added 1 day ago
M
Senior Data Architect
Miratech
ON
- Full-time
- Hybrid
Working Model: This is a hybrid role requiring 2 days per week in a downtown Toronto office
Added 1 day ago
CO
Lead, Geospatial Platform Operations
City Of Edmonton
Edmonton, AB
- $59.21 to $75.46 CAD / hour
…performing teams? The Lead, Geospatial Platform Operations is a senior technical leadership role within the Enterprise Geospatial Technology group. In this role, you will be responsible for…
Added 1 day ago
GO
Program Coordinator
Government of Saskatchewan
Regina, SK
- On-site
This position works closely with senior program consultants/analysts, contracted nurse practitioners, and other stakeholders to ensure contractual obligations, reporting requirements, and…
Added 1 day ago
P
Data Science Developer - Senior (ONSITE) JP210
Pathlion
Toronto, ON
- Full-time
- Participate in product teams to analyze systems requirements, architect, design, code and implement cloud-based data and analytics products that conform to standards
Added 1 day ago
Director of Finance
Lotus Group
Calgary, AB
…company in their search for a Director of Finance, Canada. This senior leadership role provides financial oversight across multiple Canadian entities and plays a critical role in driving…
Added 1 day ago
H
Presales Consulting Manger, Networking
HPE
Mississauga, ON · Calgary, AB
- Full-time
…acumen, and customer engagement skills. You will serve as the senior technical leader, ensuring our systems engineering team delivers differentiated customer outcomes through innovative…
Added 1 day ago
DC
Senior Financial Analyst
DATA Communications Management Corp
Brampton, ON
- $80,133 to $100,166 CAD / year
- Full-time
This is a hybrid role, working a minimum of 3 days per week in our Brampton office
Added 1 day ago
HP
Presales Consulting Manger, Networking
Hewlett Packard Enterprise
Mississauga, ON · Calgary, AB
- Full-time
…acumen, and customer engagement skills. You will serve as the senior technical leader, ensuring our systems engineering team delivers differentiated customer outcomes through innovative…
Added 1 day ago
C
Senior Quality Assurance Specialist - Consultant
Cencora
ON
- Full-time
The Senior QA Specialist (Consulting) reports into the Manager, Quality Assurance and will support the execution of all quality related tasks and activities undertaken by the Innomar QA…
Added 1 day ago
Teacher Librarian
York House School
Vancouver, BC
Oversee daily operations of the Senior Learning Commons and its intersection with Senior School academic and co-curricular programs
Added 1 day ago
Learning Commons Director
York House School
Vancouver, BC
Oversee daily operations of the Senior Learning Commons and its intersection with Senior School academic and co-curricular programs
Added 1 day ago
NA
Dual Certified Laboratory Geneticist
Newfoundland and Labrador Health Services
NL
- Full-time
The Dual-Certified Laboratory Geneticist for PLM reports directly to the Senior Provincial Director for administrative oversight and the Head of the Division of Genome Diagnostics and the…
Added 1 day ago
O-
Assistant Technical Developer (Apparel)
Oak+Fort - CAN HQ Support Office
Vancouver, BC
- Full-time
As the Assistant Technical Developer, you will play a key role in the development of quality products, ensuring all styles meet the fit, construction, and aesthetic standards of the OAK +…
Added 1 day ago
O-
Technical Developer (Apparel)
Oak+Fort - CAN HQ Support Office
Vancouver, BC
- Full-time
As the Technical Developer, you will play a key role in the development of quality products, ensuring all styles meet the fit, construction, and aesthetic standards of the OAK + FORT brand.…
Added 1 day ago
NC
Senior Accountant (NOC 11100)
Na Cho Nyak Dun Development Corporation
Whitehorse, YT
- Full-time
The Senior Accountant is responsible for maintaining the accuracy, completeness, and compliance of NNDDC and its subsidiaries’ financial records. This position manages and reviews…
Added 1 day ago
CG
Superintendent, TSF, Dewatering and Infrastructure (Mount Milligan)
Centerra Gold
Fort St. James, BC
- $150,000 to $170,000 CAD / year
- Full-time
BC Mine Supervisor Certification is required
Added 1 day ago
CG
Senior Geologist, Mine (Thompson Creek)
Centerra Gold
Canada
- Full-time
We have an exciting opportunity for a Senior Geologist, Mine to join our Thompson Creek team.
Added 1 day ago
CG
Ore Control Geologist, Mine (Thompson Creek)
Centerra Gold
Canada
- Full-time
Working closely with mine operations, engineering, survey, metallurgy, and Senior Mine Geologist, the Ore Control Geologist provides timely geological support to daily mining activities and…
Added 1 day ago
CG
Manager, Finance (Thompson Creek)
Centerra Gold
Canada
- Full-time
Reporting to the VP & General Manager, TCM, with a dotted line to the US Moly Controller, the Manager, Finance is TCM’s senior site finance leader, owning financial planning & analysis…
Added 1 day ago
CG
Engineer, Mine (Thompson Creek)
Centerra Gold
Canada
- Full-time
Development and implementation of mine planning, engineering and related systems and standards.

Google

Senior Technical Solutions Manager, Billing, Google Cloud

Waterloo, ON, Canada

Apply on google.com About employer

Applications open in a new tab.

Job details

Posting language: English

Original job description

This posting is for a new vacancy. Google utilizes AI tools to assist in assessing candidates in our hiring processes.

In most instances, this position requires in-person interviews as part of the hiring process.

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
3 years of experience managing a technical, customer-facing team.
Experience with web technologies (HTTP, HTML, DNS, TCP), experience reading code in a general-purpose language (e.g., Java, Python, Go) or system design, AI-assisted coding/debugging.
Experience with 2 or more technical domains (e.g., Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP).
Ability to work non-standard working hours including nights, weekends, holidays, on-call support to collaborate across global locations.

Preferred qualifications:

10 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Experience supporting large-scale applications (web services, data pipelines, databases) across Linux/Unix or Windows, with cloud computing familiarity.
Experience managing large-scale billing systems, FinOps, invoicing, and account management.
Strong judgment, strategic thinking, and the ability to drive customer advocacy and alignment across cross-functional organizations.

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a part of the Cloud Billing Support, you will resolve billing issues by driving improvements at scale across all Google Cloud customers. You will eliminate friction across Workspace, Google Cloud Platform (GCP), and AI/ML by advocating for product enhancements, optimizing processes, and creating self-help resources. Your team helps customers, from developers and small businesses to enterprise, educational, and government organizations realize the full value of our technology.

In this role, you will lead a team providing 24/7 support to help customers seamlessly adopt Google Cloud. Your team is responsible for managing multi-supplier, multi-site vendor operations using standardized playbooks, training, and tools. You will oversee support readiness for over 90 active product launches annually, partner with Product and Developers to influence design and drive contact-reduction targets.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Canada: $208000 - $213000 (CAD) + 25% bonus target + equity + benefits

Learn more about benefits at Google.

Lead a team of developers and program managers who enable our Frontline Agents to provide support for Billing technical issues across Workspace, GCP, and AI/ML.
Partner with Product Management and Developers to translate customer needs into a better overall product; recognize trends in customer feedback and escalate issues within Google.
Collaborate with Software Developers and Site Reliability Developers to manage production incidents in real time, with an emphasis on timely and thorough issue identification and customer communication.
Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their likelihood of success on our platform.
Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.

Apply on google.com About employer

More about this job

Responsibilities

The Senior Technical Solutions Manager at Google will lead a team that resolves customer billing issues, manages production incidents and escalations, and works with product and engineering teams to reduce support contacts. The role also builds self-service tools and documentation for customers.

Requirements

Candidates need a bachelor's degree in a STEM field or equivalent practical experience, 13 years troubleshooting technical issues, and 3 years managing a technical customer-facing team. Experience with web technologies, reading code, two or more technical domains, and availability for nights, weekends, holidays and on-call work is required.

Skills

Google Cloud Platform
Billing systems
FinOps
Invoicing
Account management
Incident management
Kubernetes
Linux
Unix
Windows
HTTP
HTML
DNS
TCP
Java
Python
Go
AI-assisted coding
Debugging
Machine Learning
Networking
Oracle
SAP
Systems administration
Team leadership

Benefits

Bonus
Equity

Keywords

Cloud billing
Google Cloud Platform
GCP
Workspace
AI/ML
technical support management
billing systems
FinOps
invoicing
account management
incident management
customer escalations
Linux
Unix
Windows
Kubernetes
cloud computing
technical solutions
24/7 support
customer experience

Seniority

Senior

Perks

Performance bonus
Stock or equity

Tools

Google Cloud Platform
Kubernetes
Oracle
SAP

Languages

English

Fields of study

Science
Technology
Engineering
Mathematics

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Work requirements

Jobs in Canada