Jobs in Canada

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Added 1 day ago
MU
Animal Care Assistant B-3
McGill University
Canada
- Part-time
…cows/ educational tours and all other duties assigned by the senior technician. This is a high paced working environment, be prepared for physical work! You may also be required to work at…
Added 1 day ago
CU
Manager, Career Services
Concordia University
Montréal, QC
- Full-time
Reporting to the Senior Director, Student Success and Retention, the incumbent leads Concordia’s career education and career advising function, which ensures students across all faculties…
Added 1 day ago
AA
Senior Fitness Program Worker
Access Alliance
Toronto, ON
- $54,360 to $65,496 CAD / year
Manager, Allied Health Service & Care Pathways
Added 1 day ago
BR
Office Operations Coordinator
BluPlanet Recycling Inc
Calgary, AB
- $55,000 to $65,000 CAD / year
- Full-time
Reports To: Senior Business Development Manager
Added 1 day ago
Senior Program Manager
Hughes Recruitment
Saskatoon, SK
The Senior Program Manager will bring structure, visibility, and accountability across multiple concurrent projects, ensuring performance is managed proactively from award through closeout.…
Added 1 day ago
Senior Finance Business Partner (Contract)
City of Welland
Welland, ON
Reporting to the Manager of Budgets and Financial Services/Deputy Treasurer, the Senior Finance Business Partner is responsible for providing support and guidance to all City Departments…
Added 1 day ago
BO
Senior Analyst Data Analytics
Bank of Montreal
Toronto, ON
- Full-time
The role is based in Toronto and operates in a hybrid model (3 days in office)
Added 1 day ago
ML
Senior Solution Architect - Integrations
Manitoba Liquor & Lotteries
Winnipeg, MB
- $116,188.8 to $157,019.2 CAD / year
- Full-time
Reporting to the Manager, Data and Integration Services, the Senior Solution Architect – Integrations is responsible for defining and governing enterprise integration architecture,…
Added 1 day ago
IO
Senior Project Manager
Irving Oil Limited
Saint John, NB
- $95,207 to $148,524 CAD / year
- Full-time
As a Senior Project Manager, you will lead the development and delivery of complex capital projects that support Irving Oil's business priorities and future growth within a stage-gated…
Added 1 day ago
ML
FT Executive Chef
Manitoba Liquor & Lotteries
Winnipeg, MB
- $36.21 to $46.18 CAD / hour
- Full-time
Reporting to the Manager, Culinary Operations, the Executive Chef is responsible for the daily culinary operation of their designated business unit. The incumbent will lead supervisors and…
Added 1 day ago
AN
Senior Associate Planner
at Nelson\Nygaard
Vancouver, BC
- $95,000 to $140,000 CAD / year
- Full-time
…planning, policy development, governance, decision‑making, and program management for major infrastructure projects, transit networks, and transit‑oriented communities. Our clients include…
Added 1 day ago
Senior Technical Solutions Manager, Billing, Google Cloud
Google
Waterloo, ON
Lead a team of developers and program managers who enable our Frontline Agents to provide support for Billing technical issues across Workspace, GCP, and AI/ML.
Added 1 day ago
IT Program Manager - Senior JP953 (Onsite)
Pathlion
Edmonton, AB
Court Technology Services, within the Alberta Courts, is seeking a Program Manager to work on the design / implementation plan / program development plan for various projects within the…
Added 1 day ago
H
Presales Consulting Manger, Networking
HPE
Mississauga, ON · Calgary, AB
- Full-time
…acumen, and customer engagement skills. You will serve as the senior technical leader, ensuring our systems engineering team delivers differentiated customer outcomes through innovative…
Added 1 day ago
HP
Presales Consulting Manger, Networking
Hewlett Packard Enterprise
Mississauga, ON · Calgary, AB
- Full-time
…acumen, and customer engagement skills. You will serve as the senior technical leader, ensuring our systems engineering team delivers differentiated customer outcomes through innovative…
Added 1 day ago
NA
Nurse Practitioner
Newfoundland and Labrador Health Services
NL
- Full-time
Current BCLS Certification is required
Added 1 day ago
NA
Nurse Practitioner
Newfoundland and Labrador Health Services
NL
- $52.31 to $64.92 CAD / hour
- Full-time
- Temporary
Current BCLS Certification is required
Added 1 day ago
Physician Leadership
Newfoundland and Labrador Health Services
NL
…Eastern Urban Zone & Centralized Laboratory Services) in the PLM…
Added 1 day ago
NA
Clinical Psychologist III
Newfoundland and Labrador Health Services
NL
- Full-time
Hours75 bi-weekly (8-hour day shifts)
Added 1 day ago
O-
Assistant Technical Developer (Apparel)
Oak+Fort - CAN HQ Support Office
Vancouver, BC
- Full-time
Support the Senior Manager, Technical Development in fittings and day-to-day work
Added 1 day ago
CG
Superintendent, TSF, Dewatering and Infrastructure (Mount Milligan)
Centerra Gold
Fort St. James, BC
- $150,000 to $170,000 CAD / year
- Full-time
BC Mine Supervisor Certification is required
Added 1 day ago
P-
Program Manager, Indigenous Health - Systems Transformation
PHSA - Provincial Health Services Authority
Vancouver, BC
- $108,147 to $155,461 CAD / year
- Full-time
- Temporary
Reporting to the Senior Director, Indigenous Health - Systems Transformation, the Program Manager is responsible for providing strategic leadership to Indigenous Health teams and their…
Added 1 day ago
P
Organizational Change Manager - Senior (ONSITE) JP967
Pathlion
Edmonton, AB
- Full-time
Collaborate with Program Manager in the development of project schedule plans and strategies, estimate resource requirements, develop and monitor work plans for completion of project tasks.
Added 1 day ago
P
Sr. Software Developer - Transit Platform Modernization (Onsite) JP213
Pathlion
Toronto, ON
- Full-time
…managing customer information through applications like Trip Manager, TrainTrac, Customer Communication Management System (CCMS), Open Application Programming Interface (API), Computer…
Added 1 day ago
P
Senior Program Manager (ONSITE) JP200
Pathlion
Toronto, ON
- Full-time
The Senior Program Manager (IT) is responsible for leading large‑scale, complex, multi-year technology programs that span business areas, delivery teams, and vendor partners. This role…

Google

Senior Technical Solutions Manager, Billing, Google Cloud

Waterloo, ON, Canada

Apply on google.com About employer

Applications open in a new tab.

Job details

Posting language: English

Original job description

This posting is for a new vacancy. Google utilizes AI tools to assist in assessing candidates in our hiring processes.

In most instances, this position requires in-person interviews as part of the hiring process.

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
3 years of experience managing a technical, customer-facing team.
Experience with web technologies (HTTP, HTML, DNS, TCP), experience reading code in a general-purpose language (e.g., Java, Python, Go) or system design, AI-assisted coding/debugging.
Experience with 2 or more technical domains (e.g., Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP).
Ability to work non-standard working hours including nights, weekends, holidays, on-call support to collaborate across global locations.

Preferred qualifications:

10 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Experience supporting large-scale applications (web services, data pipelines, databases) across Linux/Unix or Windows, with cloud computing familiarity.
Experience managing large-scale billing systems, FinOps, invoicing, and account management.
Strong judgment, strategic thinking, and the ability to drive customer advocacy and alignment across cross-functional organizations.

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a part of the Cloud Billing Support, you will resolve billing issues by driving improvements at scale across all Google Cloud customers. You will eliminate friction across Workspace, Google Cloud Platform (GCP), and AI/ML by advocating for product enhancements, optimizing processes, and creating self-help resources. Your team helps customers, from developers and small businesses to enterprise, educational, and government organizations realize the full value of our technology.

In this role, you will lead a team providing 24/7 support to help customers seamlessly adopt Google Cloud. Your team is responsible for managing multi-supplier, multi-site vendor operations using standardized playbooks, training, and tools. You will oversee support readiness for over 90 active product launches annually, partner with Product and Developers to influence design and drive contact-reduction targets.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Canada: $208000 - $213000 (CAD) + 25% bonus target + equity + benefits

Learn more about benefits at Google.

Lead a team of developers and program managers who enable our Frontline Agents to provide support for Billing technical issues across Workspace, GCP, and AI/ML.
Partner with Product Management and Developers to translate customer needs into a better overall product; recognize trends in customer feedback and escalate issues within Google.
Collaborate with Software Developers and Site Reliability Developers to manage production incidents in real time, with an emphasis on timely and thorough issue identification and customer communication.
Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their likelihood of success on our platform.
Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.

Apply on google.com About employer

More about this job

Responsibilities

The Senior Technical Solutions Manager at Google will lead a team that resolves customer billing issues, manages production incidents and escalations, and works with product and engineering teams to reduce support contacts. The role also builds self-service tools and documentation for customers.

Requirements

Candidates need a bachelor's degree in a STEM field or equivalent practical experience, 13 years troubleshooting technical issues, and 3 years managing a technical customer-facing team. Experience with web technologies, reading code, two or more technical domains, and availability for nights, weekends, holidays and on-call work is required.

Skills

Google Cloud Platform
Billing systems
FinOps
Invoicing
Account management
Incident management
Kubernetes
Linux
Unix
Windows
HTTP
HTML
DNS
TCP
Java
Python
Go
AI-assisted coding
Debugging
Machine Learning
Networking
Oracle
SAP
Systems administration
Team leadership

Benefits

Bonus
Equity

Keywords

Cloud billing
Google Cloud Platform
GCP
Workspace
AI/ML
technical support management
billing systems
FinOps
invoicing
account management
incident management
customer escalations
Linux
Unix
Windows
Kubernetes
cloud computing
technical solutions
24/7 support
customer experience

Seniority

Senior

Perks

Performance bonus
Stock or equity

Tools

Google Cloud Platform
Kubernetes
Oracle
SAP

Languages

English

Fields of study

Science
Technology
Engineering
Mathematics

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Work requirements

Jobs in Canada