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Added 1 day ago
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Java Development Lead / Architect
Yochana
Montreal, QC
- Contract
Design and optimize distributed data solutions using GridGain/Ignite.
Added 1 day ago
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Développeur(se) solutions technologiques / Tech Solutions Developer
Manmade
Montreal, QC
- Full-time
Nous recherchons un(e) Développeur(se), solutions technologiques pour rejoindre notre équipe Ingénierie, infrastructure infonuagique et automatisation. Vous contribuerez au développement et…
Added 1 day ago
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Senior Systems Administrator
STACK IT Recruitment
Toronto, ON
- $90,000 to $120,000 CAD / year
- Full-time
Work directly with clients and vendors to resolve technical issues and deliver solutions
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Senior Data Analyst # 26-27842
US Tech Solutions
Montreal, QC
- $48.42 CAD / hour
- Contract
DS&I (Data Solutions & Innovation): Develops and implements data-driven solutions to enhance efficiency and innovation.
Added 1 day ago
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Senior Application Security Engineer
Spring Financial
Vancouver, BC
- Full-time
…originations across credit-building products, personal lending, and mortgage solutions. We’re a fast-growing, product-driven team that values practical solutions, strong execution, and…
Added 1 day ago
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Full Stack Developer
High Tech Genesis
Ottawa, ON
- Contract
…clients in telecommunications, cloud computing, networking, and high-tech product development. As a Full Stack Developer, you will develop and maintain end-to-end software solutions,…
Added 1 day ago
DS
Senior Software Engineer (Azure)
DEG Services
Concord, ON
- Full-time
…lead for the organization’s internally developed applications and integrations. The role combines four core accountabilities: senior software engineering, Level 3 application support,…
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AI Developer
BMO
Toronto, ON · BMOPLACE
- Full-time
Develops scalable and accessible business cloud applications. Focuses on the technical design, development, enhancement, testing, debugging and maintenance of Cloud applications and…
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Senior Platform Engineer
BGIS
Toronto, ON
- Full-time
The Senior Platform Engineer will also actively leverage AI-assisted software development and AI-DLC practices to improve engineering productivity, testing, documentation, software quality,…
Added 1 day ago
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Platform Integration and Monitoring Consultant
Axelon Services Corporation
Montreal, QC
- $55.17 CAD / hour
- Other
Develop automation solutions and operational tooling using Python, Shell scripting, and AI-assisted development technologies to improve efficiency, reduce manual effort, and increase…
Added 1 day ago
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Chef d’équipe / Team Lead, Machine Learning & Computer Vision
Genetec
Montreal, QC
- Full-time
…conçoit et développe des caméras intelligentes ainsi que des solutions avancées d'analyse vidéo qui alimentent les produits Genetec déployés partout dans le…
Added 1 day ago
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Delivery Lead - Infrastructure/IRM
AXIS (AXIS Capital)
Halifax, NS
- Full-time
Drive delivery of prioritized automation and AI use cases, such as infrastructure automation, AIOps and observability, threat detection and response, and vulnerability management, from…
Added 1 day ago
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Chef d’équipe / Team Lead, Machine Learning & Computer Vision
Genetec
Remote, Canada
- Full-time
- Remote
…conçoit et développe des caméras intelligentes ainsi que des solutions avancées d’analyse vidéo qui alimentent les produits Genetec déployés partout dans le…
Added 1 day ago
VN
Senior Security Software Engineer/Developer
Vecima Networks Inc.
Canada
- Full-time
…broadband access, content delivery, cloud-native software, automation, and AI-enabled solutions, Vecima helps service providers modernize cable and fiber networks, deliver exceptional…
Added 1 day ago
GT
Payment Operations Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $40 to $47 CAD / hour
- Contract
…a pivotal role in modernizing operational processes through automation, AI-driven solutions, intelligent reconciliation workflows, and test automation across payment platforms. You'll…
Added 1 day ago
LT
DevOps Platform Engineer
Lorven Technologies Inc.
Montreal, QC
- Contract
We are seeking an experienced Senior DevOps & Python Platform Engineering Specialist to design, develop, and support highly available enterprise content management platforms. The role…
Added 1 day ago
IF
Intern – Artificial Intelligence, Automation and Operational Efficiency
iA Financial Group
Vancouver, BC · Montreal, QC · Quebec, QC
- $27.5 to $30.5 CAD / hour
- Full-time
Are you passionate about artificial intelligence, automation, solving complex problems, and improving the way we work? Do you want to contribute to the purpose of a company that strives to…
Added 1 day ago
ES
Data Architect - 12 month contract
Euna Solutions
ON · Oakville, Ontario
- Contract
Euna Solutions® is the leading provider of purpose-built, cloud-based software designed to streamline procurement, budgeting, payments, and grants management for public sector and…
Added 1 day ago
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RQ00245 – Machine Learning Engineer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…Machine Learning Operations (MLOps), CI/CD, containers, APIs, automation, model deployment, monitoring, and observability. The ideal candidate will have strong Python and machine-learning…
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Business Analytics on payments operations
IFG - International Financial Group
Toronto, ON
- Contract
Our client, one of Canada's leading banks, is looking for a Process Improvement and Business Analytics Consultant to join a high-impact transformation team in the payments space. This role…
Added 1 day ago
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Software Engineer
Swoon
Toronto, ON
- $46 to $51 CAD / hour
- Contract
In this role, you'll work closely with software engineers, QA professionals, and designers to develop high-quality solutions that support modern web experiences and cross-platform…
Added 1 day ago
IG
PLC Programmer
itec group Inc.
Niagara Falls, ON
- $80,000 to $100,000 CAD / year
- Full-time
itec group is currently recruiting for an experienced PLC Programmer to join an established and growing automation team in the Niagara region.
Added 1 day ago
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Finance Director
Pollin
Toronto, ON
- Full-time
This role supports the healthcare brands across the FH Health portfolio (Pollin Fertility, Perennial and Wellness Haus). FH Health was founded by tech entrepreneurs to support Canada’s…
Added 1 day ago
DevOps / Cloud Engineer
Capgemini
Toronto, ON
Identify opportunities to improve automation, monitoring, platform stability, and operational efficiency.
Added 1 day ago
Supportability Technical Lead, Billing, Google Cloud
Google
Waterloo, ON
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology,…

Google

Supportability Technical Lead, Billing, Google Cloud

Waterloo, ON, Canada

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Job details

Experience: 13 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
Posting language: English
Posted: Nov 6, 2026

Original job description

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
Experience leading projects or initiatives from design/concept through to delivery (e.g., driving a feature improvement or new internal tool).

Preferred qualifications:

Experience querying, analyzing, and interpreting large datasets using SQL and other data storage/analysis tools (e.g., NoSQL, logs analysis, protocol buffers, MapReduce).
Experience with public cloud services (Google Cloud Platform), Machine Learning, Generative AI, model evaluation, and supporting hosted applications or FinOps/billing systems.
Proficiency in coding, debugging, or system design with general-purpose programming languages (e.g., Java, C, C++, Python, Go, Shell, JavaScript, Perl, .NET) and core web technologies, networking, or Linux/Unix administration.
Proven leadership and technical communication skills to create documentation, influence system architecture, and collaborate across Support and Product Development teams.
Strong computer fundamentals in web technologies (e.g., HTTP, HTML, DNS, TCP, etc.).

About the job:

Cloud Billing Support resolves Billing issues by driving improvements at scale across all Cloud customers. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

In this role, you will be responsible for designing the future state of technical support and customer experience for Billing. You will partner with GCP Product teams, Support teams, Development, and other cross-functional leadership to define and drive the strategic roadmap for technical support innovation and agility. You will focus on leading projects to integrate supportability requirements throughout the product life-cycle and defining new standards for support processes, tooling, and operational readiness.

You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud. You will own large and important customer issues in addition to providing level two support to other support teams, troubleshooting technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make products easier to adopt and use by making improvements to the product, tools, processes and documentation.

You will work regular hours, with some flexibility to collaborate with other geographical locations. You will also join an on-call rotation roughly once a quarter (subject to change), covering a 48-hour weekend Tier1 shift with a 5-minute response Service Level Objective (SLO).

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $176000 - $256000 (USD) + 20% bonus target + equity + benefits
Canada: $174000 - $178000 (CAD) + 20% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

Partner with Development Directors, Product Management, and Support leadership to define and execute the technical supportability roadmap across Google Cloud's portfolio including automated deflection and self-service diagnostics.
Analyze fleet-wide incident telemetry and recurring customer failure modes to author technical proposals that influence Product Development roadmaps driving upstream improvements in API design, quota governance, error observability, and platform guardrails.
Understand customer issues, advocate for their needs with internal teams, including product and development teams, to find ways to deliver support and products.
Design and deploy internal diagnostic tools, SQL/telemetry pipelines, and AI-driven triage automations that eliminate manual development toil and accelerate root-cause identification across global support teams.
Lead production supportability reviews before launch sign-off.

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More about this job

Responsibilities

You will lead the strategic roadmap for technical support and customer experience for Cloud Billing, driving improvements at scale. This involves analyzing incident telemetry to influence product development and designing automated diagnostic tools to enhance operational efficiency.

Requirements

Candidates must have a bachelor's degree and at least 13 years of experience in technical troubleshooting and project leadership. Proficiency in programming languages, cloud services, and data analysis tools is highly preferred.

Skills

Technical support
Troubleshooting
Project leadership
SQL
Google Cloud Platform
Machine learning
Generative AI
FinOps
Billing systems
Java
Python
Go
Networking
Linux
System design
Data analysis

Benefits

Bonus target
Equity
Health insurance
Retirement benefits

Visa sponsorship

Not detected in the job text

Keywords

Google Cloud Platform
Billing
FinOps
SQL
NoSQL
MapReduce
Machine Learning
Generative AI
Java
Python
Go
Shell
JavaScript
Networking
Linux
Unix
HTTP
DNS
TCP
API design
Telemetry
Automation
Root-cause analysis
Supportability
Product development
Cloud computing
Software engineering
System administration
Technical leadership
Data analysis

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