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Added 1 day ago
DevOps / Cloud Engineer
Capgemini
Toronto, ON
Work with PostgreSQL databases for application support, connectivity, SQL troubleshooting, and performance/health monitoring.
Added 1 day ago
M&
Senior Software Developer, 6+ years - Remote/Hybrid (Canada)
McLean & Company
London, ON · Toronto, ON
- Full-time
Your responsibilities as a Senior Software Developer:
Added 1 day ago
Supportability Technical Lead, Billing, Google Cloud
Google
Waterloo, ON
Experience querying, analyzing, and interpreting large datasets using SQL and other data storage/analysis tools (e.g., NoSQL, logs analysis, protocol buffers, MapReduce).
Added 1 day ago
W
IICS Integration Developer
Wipro
Toronto, ON
- Full-time
Database Mastery: Advanced proficiency in writing, tuning, and optimizing complex Oracle SQL and PL/SQL code.
Added 1 day ago
BI
PeopleSoft HCM Technical Delivery Lead
BURGEON IT SERVICES
Mississauga, ON
- Contract
…API Security, and API-led Connectivity frameworks. AE tuning, SQL tuning, trace analysis, database indexes, and load…
Added 1 day ago
TG
Application Security Engineer
TMX Group
Toronto, ON
- $105,000 to $115,000 CAD / year
- Full-time
Advanced knowledge of key application layer protocols and data formats (HTTP, WebSockets, SQL, JSON, Protobufs).
Added 1 day ago
BA
Senior Business Analyst
Bereavement Authority of Ontario
Toronto, ON
- Full-time
Added 1 day ago
FE
Junior Full Stack Developer
Future Electronics
Kirkland, QC
- Internship
We are looking for a Junior Full Stack Developer to join our technology team. You will work with more experienced developers to design, build, and maintain web applications, on the backend…
Added 1 day ago
J
Chief technology officer (CTO)
JobsMedia.io
Montreal, QC
- Full-time
Added 1 day ago
TH
Health Information Analyst - CHIM
The Hospital for Sick Children
Toronto, ON
- Full-time
Proficiency in SQL is considered a strong asset
Added 1 day ago
Operations Analyst (Toronto-based) – Remote
Agoda
Toronto, ON
Expert domain of data analysis and data visualization tools and software such as Excel, SQL, Tableau, Python, R, or similar
Added 1 day ago
YR
Business Systems and Data Specialist (Business Systems Support Specialist)
York Region (The Regional Municipality of York)
Newmarket, ON
- Contract
Added 1 day ago
CC
Junior Developer
CARFAX Canada
London, ON
- Full-time
The Junior Developer role is an excellent opportunity for an extremely detail-oriented, organized, people-oriented candidate to excel and grow their career. In addition to the above,…
Added 1 day ago
M
Senior Data Architect
Miratech
Toronto, ON · Scarborough, ON
- Full-time
Write and review production-grade transformation logic in T-SQL, Spark SQL and Python/PySpark.
Added 1 day ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
Added 1 day ago
CO
Systems Analyst
City of North Vancouver
North Vancouver, BC
- Full-time
Conduct data analysis and write complex queries using MS SQL
Added 1 day ago
IS
chief technology officer (CTO)
IMDS Software
Montreal, QC
- Full-time
Added 1 day ago
A
Senior Analyst, Balance Sheet Strategy (12 Month Term)
ATB
Calgary, AB · Edmonton, AB
- Full-time
Complex Data Management: Extract, clean, and synthesize large, complex datasets from multiple internal and external sources using advanced SQL.
Added 1 day ago
IS
business analyst, informatics
IMDS Software
Montreal, QC
- Full-time
Added 1 day ago
IA
CSH Supply Chain Supervisor
IMP Aerospace & Defence
Halifax, NS
- Full-time
Demonstrated proficiency in SQL, including data extraction, transformation, and analysis to support supply chain decision making is preferred.
Added 1 day ago
IA
AI FinOps Product Owner
IT Accel, Inc.
Toronto, ON
- Full-time
Advanced SQL skills with experience working across multiple enterprise data sources.
Added 1 day ago
Lead, Geospatial Platform Operations
City of Edmonton
AB
Knowledge of database management systems (e.g. SQL Server, Postgres), data modeling, and SQL querying for GIS data
Added 1 day ago
RD
Technical Customer Success Manager
Redpanda Data
Canada
- Full-time
…agent-data interaction - a unified platform that combines streaming, SQL analytics, and intelligent connectivity with the governance layer enterprise AI agents need in…
Added 1 day ago
ES
Audio Artist – EA SPORTS FC
EA SPORTS
Vancouver, BC
- Full-time
Proficiency with scripting languages (Python, SQL, VBA macros, JavaScript, Lua, etc.) to optimize and automate pipeline processes.
Added 1 day ago
D
Forward Deployed Engineer
Didero
Toronto, ON
- $90,000 to $130,000 CAD / year
- Full-time
Familiarity with Python/Django, React/TypeScript, SQL, or cloud basics (AWS/Azure/GCP).

Google

Supportability Technical Lead, Billing, Google Cloud

Waterloo, ON, Canada

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Job details

Experience: 13 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
Posting language: English
Posted: Nov 6, 2026

Original job description

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
Experience leading projects or initiatives from design/concept through to delivery (e.g., driving a feature improvement or new internal tool).

Preferred qualifications:

Experience querying, analyzing, and interpreting large datasets using SQL and other data storage/analysis tools (e.g., NoSQL, logs analysis, protocol buffers, MapReduce).
Experience with public cloud services (Google Cloud Platform), Machine Learning, Generative AI, model evaluation, and supporting hosted applications or FinOps/billing systems.
Proficiency in coding, debugging, or system design with general-purpose programming languages (e.g., Java, C, C++, Python, Go, Shell, JavaScript, Perl, .NET) and core web technologies, networking, or Linux/Unix administration.
Proven leadership and technical communication skills to create documentation, influence system architecture, and collaborate across Support and Product Development teams.
Strong computer fundamentals in web technologies (e.g., HTTP, HTML, DNS, TCP, etc.).

About the job:

Cloud Billing Support resolves Billing issues by driving improvements at scale across all Cloud customers. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

In this role, you will be responsible for designing the future state of technical support and customer experience for Billing. You will partner with GCP Product teams, Support teams, Development, and other cross-functional leadership to define and drive the strategic roadmap for technical support innovation and agility. You will focus on leading projects to integrate supportability requirements throughout the product life-cycle and defining new standards for support processes, tooling, and operational readiness.

You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud. You will own large and important customer issues in addition to providing level two support to other support teams, troubleshooting technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make products easier to adopt and use by making improvements to the product, tools, processes and documentation.

You will work regular hours, with some flexibility to collaborate with other geographical locations. You will also join an on-call rotation roughly once a quarter (subject to change), covering a 48-hour weekend Tier1 shift with a 5-minute response Service Level Objective (SLO).

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $176000 - $256000 (USD) + 20% bonus target + equity + benefits
Canada: $174000 - $178000 (CAD) + 20% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

Partner with Development Directors, Product Management, and Support leadership to define and execute the technical supportability roadmap across Google Cloud's portfolio including automated deflection and self-service diagnostics.
Analyze fleet-wide incident telemetry and recurring customer failure modes to author technical proposals that influence Product Development roadmaps driving upstream improvements in API design, quota governance, error observability, and platform guardrails.
Understand customer issues, advocate for their needs with internal teams, including product and development teams, to find ways to deliver support and products.
Design and deploy internal diagnostic tools, SQL/telemetry pipelines, and AI-driven triage automations that eliminate manual development toil and accelerate root-cause identification across global support teams.
Lead production supportability reviews before launch sign-off.

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More about this job

Responsibilities

You will lead the strategic roadmap for technical support and customer experience for Cloud Billing, driving improvements at scale. This involves analyzing incident telemetry to influence product development and designing automated diagnostic tools to enhance operational efficiency.

Requirements

Candidates must have a bachelor's degree and at least 13 years of experience in technical troubleshooting and project leadership. Proficiency in programming languages, cloud services, and data analysis tools is highly preferred.

Skills

Technical support
Troubleshooting
Project leadership
SQL
Google Cloud Platform
Machine learning
Generative AI
FinOps
Billing systems
Java
Python
Go
Networking
Linux
System design
Data analysis

Benefits

Bonus target
Equity
Health insurance
Retirement benefits

Visa sponsorship

Not detected in the job text

Keywords

Google Cloud Platform
Billing
FinOps
SQL
NoSQL
MapReduce
Machine Learning
Generative AI
Java
Python
Go
Shell
JavaScript
Networking
Linux
Unix
HTTP
DNS
TCP
API design
Telemetry
Automation
Root-cause analysis
Supportability
Product development
Cloud computing
Software engineering
System administration
Technical leadership
Data analysis

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