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Added 8 mins ago
DevOps / Cloud Engineer
Capgemini
Toronto, ON
Added 8 mins ago
Supportability Technical Lead, Billing, Google Cloud
Google
Waterloo, ON
Proficiency in coding, debugging, or system design with general-purpose programming languages (e.g., Java, C, C++, Python, Go, Shell, JavaScript, Perl, .NET) and core web technologies,…
Added 23 mins ago
TG
Application Security Engineer
TMX Group
Toronto, ON
- $105,000 to $115,000 CAD / year
- Full-time
Strong proficiency in common application development languages and frameworks, with the ability to perform secure code review (C++, C#, Python or JavaScript).
Added 38 mins ago
N
Service Router Test Student
Nokia
Ottawa, ON
- Full-time
Develop and enhance test automation using Python/TCL in a Linux-based regression environment to ensure software quality and stability.
Added 53 mins ago
FE
QA Functional Tester Junior Intern
Future Electronics
Kirkland, QC
- Internship
Exposure to Python and ability to read, understand, or create simple scripts is required.
Added 53 mins ago
MA
Senior Software Engineer
Milya AI
Montreal, QC
- Full-time
Full-Stack Mastery: Modern stack fluency across backend and frontend (Python, FastAPI, Node.js, TypeScript, React, Next.js).
Added 1 hour ago
Senior Technical Solutions Manager, Billing, Google Cloud
Google
Waterloo, ON
Experience with web technologies (HTTP, HTML, DNS, TCP), experience reading code in a general-purpose language (e.g., Java, Python, Go) or system design, AI-assisted coding/debugging.
Added 2 hours ago
C
Senior IT Infrastructure Administrator, DevOps
Confluence
Montreal, QC
- Full-time
Microsoft Azure | Terraform | Jenkins | CI/CD | Git | Windows | Linux | Active Directory | Python | PowerShell | Bash | Ansible | AWS | Generative AI tools including Claude
Added 2 hours ago
Q
Lead Software Test Framework Engineer
Qualcomm
Markham, ON
- Full-time
QUALCOMM is the world's leading developer of next-generation wireless and multimedia technology. QUALCOMM is committed to building a world-class organization that will lead the industry in…
Added 3 hours ago
AF
Principal, AI Agent Control & Governance
ATB Financial
Calgary, AB
- Full-time
Added 3 hours ago
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Chief technology officer (CTO)
JobsMedia.io
Montreal, QC
- Full-time
Added 3 hours ago
C
Senior IT Infrastructure Administrator, DevOps
Confluence
Toronto, ON
- Full-time
Microsoft Azure | Terraform | Jenkins | CI/CD | Git | Windows | Linux | Active Directory | Python | PowerShell | Bash | Ansible | AWS | Generative AI tools including Claude
Added 3 hours ago
Manager, Agent Development, Applied AI
Google
Toronto, ON · Waterloo, ON
Experience in Python or similar coding languages.
Added 3 hours ago
Operations Analyst (Toronto-based) – Remote
Agoda
Toronto, ON
Expert domain of data analysis and data visualization tools and software such as Excel, SQL, Tableau, Python, R, or similar
Added 3 hours ago
AS
Applied Scientist II, Sponsored Products and Brands Agent
Amazon Science
Toronto, ON
- Full-time
Experience programming in Java, C++, Python or related language
Added 4 hours ago
M
Senior Data Architect
Miratech
Toronto, ON · Scarborough, ON
- Full-time
Write and review production-grade transformation logic in T-SQL, Spark SQL and Python/PySpark.
Added 4 hours ago
SI
Lead Applied AI Scientist
S-Solutions Inc- a SyeDyn Company
Toronto, ON · Greater Toronto Area, Canada
- Contract
Strong Python development skills and ability to build production-grade applications.
Added 6 hours ago
IS
chief technology officer (CTO)
IMDS Software
Montreal, QC
- Full-time
Added 6 hours ago
A
Senior Analyst, Balance Sheet Strategy (12 Month Term)
ATB
Calgary, AB · Edmonton, AB
- Full-time
…behavioural models for loans and deposits using advanced SQL and Python scripts. Perform regular model maintenance and monitoring to ensure ongoing accuracy and…
Added 6 hours ago
IS
business analyst, informatics
IMDS Software
Montreal, QC
- Full-time
Added 8 hours ago
L
Security Engineer, Vulnerability Management
LiveKit
Canada
- Full-time
Strong scripting and automation skills in a language such as Go or Python, and comfort reading infrastructure as code such as Terraform.
Added 8 hours ago
RV
Senior Hardware Engineer-Platforms
Ross Video
Ottawa, ON · Nepean, ON
- Full-time
Design and debug FPGA, SoC, CPLD, and embedded-control functions using SystemVerilog, Verilog, VHDL, C/C++, Python, Tcl, or shell scripting as appropriate.
Added 8 hours ago
Lead, Geospatial Platform Operations
City of Edmonton
AB
Understanding of software development methodologies, programming and scripting languages (e.g. PowerShell, Python, or Javascript), and web development frameworks
Added 8 hours ago
RD
Technical Customer Success Manager
Redpanda Data
Canada
- Full-time
4+ years in a TAM, technical CSM, or post-sales engineering role supporting data infrastructure, distributed systems, or developer platforms

Google

Supportability Technical Lead, Billing, Google Cloud

Waterloo, ON, Canada

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Job details

Experience: 13 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
Posting language: English
Posted: Nov 6, 2026

Original job description

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
Experience leading projects or initiatives from design/concept through to delivery (e.g., driving a feature improvement or new internal tool).

Preferred qualifications:

Experience querying, analyzing, and interpreting large datasets using SQL and other data storage/analysis tools (e.g., NoSQL, logs analysis, protocol buffers, MapReduce).
Experience with public cloud services (Google Cloud Platform), Machine Learning, Generative AI, model evaluation, and supporting hosted applications or FinOps/billing systems.
Proficiency in coding, debugging, or system design with general-purpose programming languages (e.g., Java, C, C++, Python, Go, Shell, JavaScript, Perl, .NET) and core web technologies, networking, or Linux/Unix administration.
Proven leadership and technical communication skills to create documentation, influence system architecture, and collaborate across Support and Product Development teams.
Strong computer fundamentals in web technologies (e.g., HTTP, HTML, DNS, TCP, etc.).

About the job:

Cloud Billing Support resolves Billing issues by driving improvements at scale across all Cloud customers. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

In this role, you will be responsible for designing the future state of technical support and customer experience for Billing. You will partner with GCP Product teams, Support teams, Development, and other cross-functional leadership to define and drive the strategic roadmap for technical support innovation and agility. You will focus on leading projects to integrate supportability requirements throughout the product life-cycle and defining new standards for support processes, tooling, and operational readiness.

You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud. You will own large and important customer issues in addition to providing level two support to other support teams, troubleshooting technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make products easier to adopt and use by making improvements to the product, tools, processes and documentation.

You will work regular hours, with some flexibility to collaborate with other geographical locations. You will also join an on-call rotation roughly once a quarter (subject to change), covering a 48-hour weekend Tier1 shift with a 5-minute response Service Level Objective (SLO).

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $176000 - $256000 (USD) + 20% bonus target + equity + benefits
Canada: $174000 - $178000 (CAD) + 20% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

Partner with Development Directors, Product Management, and Support leadership to define and execute the technical supportability roadmap across Google Cloud's portfolio including automated deflection and self-service diagnostics.
Analyze fleet-wide incident telemetry and recurring customer failure modes to author technical proposals that influence Product Development roadmaps driving upstream improvements in API design, quota governance, error observability, and platform guardrails.
Understand customer issues, advocate for their needs with internal teams, including product and development teams, to find ways to deliver support and products.
Design and deploy internal diagnostic tools, SQL/telemetry pipelines, and AI-driven triage automations that eliminate manual development toil and accelerate root-cause identification across global support teams.
Lead production supportability reviews before launch sign-off.

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More about this job

Responsibilities

You will lead the strategic roadmap for technical support and customer experience for Cloud Billing, driving improvements at scale. This involves analyzing incident telemetry to influence product development and designing automated diagnostic tools to enhance operational efficiency.

Requirements

Candidates must have a bachelor's degree and at least 13 years of experience in technical troubleshooting and project leadership. Proficiency in programming languages, cloud services, and data analysis tools is highly preferred.

Skills

Technical support
Troubleshooting
Project leadership
SQL
Google Cloud Platform
Machine learning
Generative AI
FinOps
Billing systems
Java
Python
Go
Networking
Linux
System design
Data analysis

Benefits

Bonus target
Equity
Health insurance
Retirement benefits

Visa sponsorship

Not detected in the job text

Keywords

Google Cloud Platform
Billing
FinOps
SQL
NoSQL
MapReduce
Machine Learning
Generative AI
Java
Python
Go
Shell
JavaScript
Networking
Linux
Unix
HTTP
DNS
TCP
API design
Telemetry
Automation
Root-cause analysis
Supportability
Product development
Cloud computing
Software engineering
System administration
Technical leadership
Data analysis

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