Jobs in Canada

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Added 3 days ago
Senior Storage & Backup Administrator
Rogers Communications
Calgary, AB
…ideal candidate will have strong expertise in NetApp Storage Administration and experience supporting Commvault or equivalent enterprise backup and recovery platforms, along with solid…
Added 3 days ago
Customer Account Representative
Bunge
Grenfell, SK
Certificate or diploma in Agriculture, Agri-Business, Business Administration, Sales & Marketing, or a related field; equivalent post-secondary education will be considered.
Added 3 days ago
OS
(TEMPORARY FULL-TIME) SECRETARY - Geriatric Psychiatry UNIT (GPU)
Ontario Shores Centre for Mental Health Sciences
Whitby, ON
- Full-time
Secretary/Medical Office Administration Diploma strongly preferred
Added 3 days ago
NS
Psychiatrist, Community Mental Health and Addictions - Dartmouth
Nova Scotia Healthcare System
Halifax, NS
- Contract
Added 3 days ago
AH
Community Visiting Nurse (RPN) Burlington
Acclaim Health
Burlington, ON
- Full-time
…patient-centered care in clients homes. including medication administration, wound care, health assessments, Palliative Care and chronic disease management. You will work collaboratively…
Added 3 days ago
Supportability Technical Lead, Billing, Google Cloud
Google
Waterloo, ON
….NET) and core web technologies, networking, or Linux/Unix…
Added 3 days ago
IR
Building Manager - Live In
Impact Recruitment
BC · British Columbia, Canada
- Full-time
Added 3 days ago
2I
Senior Systems Administrator/Operations Support Specialist
2iSolutions Inc.
Toronto, ON
- Contract
Experience with Oracle Fusion security administration, user provisioning, role assignments, and role-based access control (RBAC).
Added 3 days ago
JC
Senior Power Platform Architect
Jarvis Consulting Group
Toronto, ON
- Contract
…Studio are opened up to the business, with the right guardrails, administration and visibility in place. You’ll work closely with the client’s AI leadership and architecture teams, and lead…
Added 3 days ago
TG
Health and Safety Administrator
Trillium Guideway Partners
Toronto, ON
- $65,000 to $85,000 CAD / year
- Full-time
Added 3 days ago
PS
Executive Assistant to Chief Executive Officer
Professional Staffing
Mississauga, ON
- $80,000 to $90,000 CAD / year
- Full-time
Post-secondary education in Business Administration, Office Administration, or a related field is preferred.
Added 3 days ago
CM
Operations Supervisor
Carter Murray
Montreal, QC
- Full-time
Added 3 days ago
BI
PeopleSoft HCM Technical Delivery Lead
BURGEON IT SERVICES
Mississauga, ON
- Contract
Strong experience in PeopleSoft HCM with deep expertise across Payroll, Core HR, Workforce Administration, Benefits, Compensation, Talent Management, and HR Service Delivery.
Added 3 days ago
A
Internship - procurement
ANDRITZ
Pointe-Claire, QC
- Internship
You are studying engineering, operations management, supply chain, or business administration;
Added 3 days ago
B
Senior IT Technician – Client-Facing (M365, Security & Automation)
BVigilant
Langley (District), BC · Langley, BC
- $70,000 to $80,000 CAD / year
- Full-time
4+ years in IT support or systems administration, including at least 2 years at an MSP
Added 3 days ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Quebec, QC
- Part-time
Added 3 days ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps partiel soir Embauche feu vert
Shoppers Drug Mart
Montreal, QC
- Part-time
Added 3 days ago
SD
Pharmacy Assistant, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Thunder Bay, ON
- Full-time
Added 3 days ago
Guest Service Manager
Northland Properties
Revelstoke, BC
Added 3 days ago
Marketing Tech Solutions Partner (Project Manager/Customer Success)
Human Resources Department - NRT Technology Corp.
Toronto, ON
Accredited education in Business Administration / Business Marketing / or similar fields (or equivalent experience) in business related discipline is required
Added 3 days ago
ACTING MANAGER
Boutique La Vie En Rose
Regina, SK
Added 3 days ago
JUNIOR ASSITANT MANAGER
Boutique La Vie En Rose
Saint-Jérôme, QC
Added 3 days ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Quebec, QC
Added 3 days ago
Service Admin Manager, Western Canada
Levitt-Safety
Calgary, AB · Edmonton, AB · Port Coquitlam, BC · Vancouver, BC · Winnipeg, MB · Regina, SK · Saskatoon, SK
Levitt-Safety is looking for an experienced Service Administration Manager to lead our service administration function across Western Canada, including Alberta (excluding Fort McMurray),…
Added 3 days ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Quebec, QC

Google

Supportability Technical Lead, Billing, Google Cloud

Waterloo, ON, Canada

Apply on google.com About employer

Applications open in a new tab.

Job details

Experience: 13 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
Posting language: English
Posted: Nov 6, 2026

Original job description

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
Experience leading projects or initiatives from design/concept through to delivery (e.g., driving a feature improvement or new internal tool).

Preferred qualifications:

Experience querying, analyzing, and interpreting large datasets using SQL and other data storage/analysis tools (e.g., NoSQL, logs analysis, protocol buffers, MapReduce).
Experience with public cloud services (Google Cloud Platform), Machine Learning, Generative AI, model evaluation, and supporting hosted applications or FinOps/billing systems.
Proficiency in coding, debugging, or system design with general-purpose programming languages (e.g., Java, C, C++, Python, Go, Shell, JavaScript, Perl, .NET) and core web technologies, networking, or Linux/Unix administration.
Proven leadership and technical communication skills to create documentation, influence system architecture, and collaborate across Support and Product Development teams.
Strong computer fundamentals in web technologies (e.g., HTTP, HTML, DNS, TCP, etc.).

About the job:

Cloud Billing Support resolves Billing issues by driving improvements at scale across all Cloud customers. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

In this role, you will be responsible for designing the future state of technical support and customer experience for Billing. You will partner with GCP Product teams, Support teams, Development, and other cross-functional leadership to define and drive the strategic roadmap for technical support innovation and agility. You will focus on leading projects to integrate supportability requirements throughout the product life-cycle and defining new standards for support processes, tooling, and operational readiness.

You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud. You will own large and important customer issues in addition to providing level two support to other support teams, troubleshooting technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make products easier to adopt and use by making improvements to the product, tools, processes and documentation.

You will work regular hours, with some flexibility to collaborate with other geographical locations. You will also join an on-call rotation roughly once a quarter (subject to change), covering a 48-hour weekend Tier1 shift with a 5-minute response Service Level Objective (SLO).

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $176000 - $256000 (USD) + 20% bonus target + equity + benefits
Canada: $174000 - $178000 (CAD) + 20% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

Partner with Development Directors, Product Management, and Support leadership to define and execute the technical supportability roadmap across Google Cloud's portfolio including automated deflection and self-service diagnostics.
Analyze fleet-wide incident telemetry and recurring customer failure modes to author technical proposals that influence Product Development roadmaps driving upstream improvements in API design, quota governance, error observability, and platform guardrails.
Understand customer issues, advocate for their needs with internal teams, including product and development teams, to find ways to deliver support and products.
Design and deploy internal diagnostic tools, SQL/telemetry pipelines, and AI-driven triage automations that eliminate manual development toil and accelerate root-cause identification across global support teams.
Lead production supportability reviews before launch sign-off.

Apply on google.com About employer

More about this job

Responsibilities

You will lead the strategic roadmap for technical support and customer experience for Cloud Billing, driving improvements at scale. This involves analyzing incident telemetry to influence product development and designing automated diagnostic tools to enhance operational efficiency.

Requirements

Candidates must have a bachelor's degree and at least 13 years of experience in technical troubleshooting and project leadership. Proficiency in programming languages, cloud services, and data analysis tools is highly preferred.

Skills

Technical support
Troubleshooting
Project leadership
SQL
Google Cloud Platform
Machine learning
Generative AI
FinOps
Billing systems
Java
Python
Go
Networking
Linux
System design
Data analysis

Benefits

Bonus target
Equity
Health insurance
Retirement benefits

Visa sponsorship

Not detected in the job text

Keywords

Google Cloud Platform
Billing
FinOps
SQL
NoSQL
MapReduce
Machine Learning
Generative AI
Java
Python
Go
Shell
JavaScript
Networking
Linux
Unix
HTTP
DNS
TCP
API design
Telemetry
Automation
Root-cause analysis
Supportability
Product development
Cloud computing
Software engineering
System administration
Technical leadership
Data analysis

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Work requirements

Jobs in Canada