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Added 7 mins ago
Marketing Project Manager, National Sport Donor Recruitment Program
Canadian Blood Services
Brampton, ON · Toronto, ON
Lead the overall project management and integrated delivery plan for the national sport-based donor recruitment initiative, translating the strategy into clear workstreams, milestones,…
Added 7 mins ago
Marketing Manager
Canadian Blood Services
Toronto, ON
Canadian Blood Services is looking for an experienced Marketing Manager to lead the marketing strategy and integrated execution of a new national sport-based donor recruitment initiative.
Added 7 mins ago
YO
Technical Skills Instructor - Construction
YMCA of the National Capital Region
Ottawa, ON
- Full-time
Reporting to and in coordination with the Lead Technical Instructor and the Director, the Technical Instructor will work as part of the team that provide technical training to…
Added 7 mins ago
Supportability Technical Lead, Billing, Google Cloud
Google
Waterloo, ON
Lead production supportability reviews before launch sign-off.
Added 22 mins ago
JC
Senior Power Platform Architect
Jarvis Consulting Group
Toronto, ON
- Contract
…with the client’s AI leadership and architecture teams, and lead a more junior teammate focused on maker…
Added 22 mins ago
SF
Inside Sales Representative
Senior Flexonics Canada
Brampton, ON
- $65,000 to $70,000 CAD / year
- Full-time
Perform order processing, vendor follow up and lead time monitoring.
Added 22 mins ago
BI
PeopleSoft HCM Technical Delivery Lead
BURGEON IT SERVICES
Mississauga, ON
- Contract
Position: PeopleSoft HCM Technical Delivery Lead
Added 22 mins ago
N
Junior Business Development Executive - Sales - AI
nugget.ai
Mississauga, ON
- Contract
1-5 years of strong new business development and lead generation skills, with proven experience in SaaS, Enterprise AI products, and B2B environments.
Added 22 mins ago
MF
Project manager
Moment Factory
Montreal, QC
- Full-time
Reporting to the Project Management Office (PMO) and assigned to internal technology projects, you will lead and coordinate a team responsible for the design, implementation, and…
Added 22 mins ago
B
Practice Consultant - Medical Aesthetics
BoomerangFX
Mississauga, ON
- $65,000 to $75,000 CAD / year
- Full-time
Lead live software training sessions for new clients, clinic owners, managers, and internal teams, ensuring effective platform adoption.
Added 22 mins ago
Meat - Manager Meat
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Parkhill, ON
Initiate, support, participate and lead community and charitable events and activities
Added 22 mins ago
Service Admin Manager, Western Canada
Levitt-Safety
Calgary, AB · Edmonton, AB · Port Coquitlam, BC · Vancouver, BC · Winnipeg, MB · Regina, SK · Saskatoon, SK
Levitt-Safety is looking for an experienced Service Administration Manager to lead our service administration function across Western Canada, including Alberta (excluding Fort McMurray),…
Added 37 mins ago
ET
Coordonnateur(trice) logistique / Logistics Coordinator
Energy Transportation Group
Montreal, QC
- Full-time
Reporting to the Operations Team Lead, you will be making quick decisions while building a network of carriers to service our client's accounts; making sure their freight is picked up and…
Added 37 mins ago
BA
Senior Business Analyst
Bereavement Authority of Ontario
Toronto, ON
- Full-time
Lead the gathering, analysis, documentation and validation of business and system requirements.
Added 52 mins ago
TT
Senior Project Manager (13992)Senior Project Manager (13992)Senior Project Manager (13992)Senior Project Manager (13992)Senior Project Manager (13992)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Toronto Transit Commission (TTC) is seeking an experienced and strategic project management leader to lead the delivery of major electrification infrastructure initiatives within its…
Added 52 mins ago
RH
Senior Service Designer
Robert Half
Toronto, ON
- Contract
Lead end-to-end service design initiatives across products, platforms, processes, and customer touchpoints.
Added 52 mins ago
TI
Data Governance Lead
Themesoft Inc.
Toronto, ON
- Contract
The Data Governance Lead is responsible for driving and coordinating execution of the data management activities necessary to enable the Data Sponsor to fulfill their accountabilities under…
Added 52 mins ago
RH
Product Owner
Robert Half
Montreal, QC
- Contract
Lead backlog grooming, sprint planning, reviews, and other Agile ceremonies.
Added 1 hour ago
Senior Technical Solutions Manager, Billing, Google Cloud
Google
Waterloo, ON
In this role, you will lead a team providing 24/7 support to help customers seamlessly adopt Google Cloud. Your team is responsible for managing multi-supplier, multi-site vendor operations…
Added 1 hour ago
IR
Business Development Representative – Summer Student (May–August 2027)
Info-Tech Research Group
London, ON
- Full-time
This is an introductory summer role designed to build your foundation in sales; strong performance may lead to future opportunities at Infotech after graduation
Added 1 hour ago
IR
Business Development Representative – Summer Student (May–August 2027)
Info-Tech Research Group
Toronto, ON
- Full-time
This is an introductory summer role designed to build your foundation in sales; strong performance may lead to future opportunities at Infotech after graduation
Added 1 hour ago
Senior Total Rewards Specialist
Alcohol and Gaming Commission of Ontario
Toronto, ON
The Human Resources Branch is seeking a seasoned and strategic Senior Total Rewards Specialist to lead the design, development and execution of total rewards programs to ensure market…
Added 1 hour ago
JI
Data Management Associate
J.D. Irving, Limited
Saint John, NB
- Full-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 1 hour ago
JI
Finance Coop Student- Summer 2027
J.D. Irving, Limited
Saint John, NB
- Full-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 1 hour ago
W
Senior Group Director, People Operations
Worley
Calgary, AB · Edmonton, AB
- Full-time
Reporting to the Chief People Officer, you will lead the People and organisation agenda for Worley’s Major Projects & Programs group. You will translate business, portfolio and project…

Google

Supportability Technical Lead, Billing, Google Cloud

Waterloo, ON, Canada

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Job details

Experience: 13 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
Posting language: English
Posted: Nov 6, 2026

Original job description

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
Experience leading projects or initiatives from design/concept through to delivery (e.g., driving a feature improvement or new internal tool).

Preferred qualifications:

Experience querying, analyzing, and interpreting large datasets using SQL and other data storage/analysis tools (e.g., NoSQL, logs analysis, protocol buffers, MapReduce).
Experience with public cloud services (Google Cloud Platform), Machine Learning, Generative AI, model evaluation, and supporting hosted applications or FinOps/billing systems.
Proficiency in coding, debugging, or system design with general-purpose programming languages (e.g., Java, C, C++, Python, Go, Shell, JavaScript, Perl, .NET) and core web technologies, networking, or Linux/Unix administration.
Proven leadership and technical communication skills to create documentation, influence system architecture, and collaborate across Support and Product Development teams.
Strong computer fundamentals in web technologies (e.g., HTTP, HTML, DNS, TCP, etc.).

About the job:

Cloud Billing Support resolves Billing issues by driving improvements at scale across all Cloud customers. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

In this role, you will be responsible for designing the future state of technical support and customer experience for Billing. You will partner with GCP Product teams, Support teams, Development, and other cross-functional leadership to define and drive the strategic roadmap for technical support innovation and agility. You will focus on leading projects to integrate supportability requirements throughout the product life-cycle and defining new standards for support processes, tooling, and operational readiness.

You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud. You will own large and important customer issues in addition to providing level two support to other support teams, troubleshooting technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make products easier to adopt and use by making improvements to the product, tools, processes and documentation.

You will work regular hours, with some flexibility to collaborate with other geographical locations. You will also join an on-call rotation roughly once a quarter (subject to change), covering a 48-hour weekend Tier1 shift with a 5-minute response Service Level Objective (SLO).

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $176000 - $256000 (USD) + 20% bonus target + equity + benefits
Canada: $174000 - $178000 (CAD) + 20% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

Partner with Development Directors, Product Management, and Support leadership to define and execute the technical supportability roadmap across Google Cloud's portfolio including automated deflection and self-service diagnostics.
Analyze fleet-wide incident telemetry and recurring customer failure modes to author technical proposals that influence Product Development roadmaps driving upstream improvements in API design, quota governance, error observability, and platform guardrails.
Understand customer issues, advocate for their needs with internal teams, including product and development teams, to find ways to deliver support and products.
Design and deploy internal diagnostic tools, SQL/telemetry pipelines, and AI-driven triage automations that eliminate manual development toil and accelerate root-cause identification across global support teams.
Lead production supportability reviews before launch sign-off.

Apply About employer

More about this job

Responsibilities

You will lead the strategic roadmap for technical support and customer experience for Cloud Billing, driving improvements at scale. This involves analyzing incident telemetry to influence product development and designing automated diagnostic tools to enhance operational efficiency.

Requirements

Candidates must have a bachelor's degree and at least 13 years of experience in technical troubleshooting and project leadership. Proficiency in programming languages, cloud services, and data analysis tools is highly preferred.

Skills

Technical support
Troubleshooting
Project leadership
SQL
Google Cloud Platform
Machine learning
Generative AI
FinOps
Billing systems
Java
Python
Go
Networking
Linux
System design
Data analysis

Benefits

Bonus target
Equity
Health insurance
Retirement benefits

Visa sponsorship

Not detected in the job text

Keywords

Google Cloud Platform
Billing
FinOps
SQL
NoSQL
MapReduce
Machine Learning
Generative AI
Java
Python
Go
Shell
JavaScript
Networking
Linux
Unix
HTTP
DNS
TCP
API design
Telemetry
Automation
Root-cause analysis
Supportability
Product development
Cloud computing
Software engineering
System administration
Technical leadership
Data analysis

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