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Added 11 mins ago
Carbody Structure Designer
Alstom
Saint-Bruno, QC
…portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace…
Added 11 mins ago
SC
General Manager, Executive Dining & Events - Corporate Services (40253001)
Sodexo Canada Ltd
Calgary, AB
- Full-time
Accountable for the execution of product and service quality by maintaining highest level of delivery
Added 11 mins ago
Supportability Technical Lead, Billing, Google Cloud
Google
Waterloo, ON
Proven leadership and technical communication skills to create documentation, influence system architecture, and collaborate across Support and Product Development teams.
Added 26 mins ago
MF
Project manager
Moment Factory
Montreal, QC
- Full-time
Reporting to the Project Management Office (PMO) and assigned to internal technology projects, you will lead and coordinate a team responsible for the design, implementation, and…
Added 26 mins ago
Meat - Manager Meat
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Parkhill, ON
…department and will manage budgets, labour costs, inventory control, product presentation and merchandising while adhering to all protocols, procedures, policies and other programs and…
Added 26 mins ago
TG
Application Security Engineer
TMX Group
Toronto, ON
- $105,000 to $115,000 CAD / year
- Full-time
Lead, and execute ongoing application security testing against the organisation’s product suite.
Added 56 mins ago
RH
Product Owner
Robert Half
Montreal, QC
- Contract
We are seeking a Technical Product Owner to support and enhance a large-scale digital platform powered by an enterprise Content Management System (CMS). This individual will work closely…
Added 1 hour ago
Senior Technical Solutions Manager, Billing, Google Cloud
Google
Waterloo, ON
In this role, you will lead a team providing 24/7 support to help customers seamlessly adopt Google Cloud. Your team is responsible for managing multi-supplier, multi-site vendor operations…
Added 1 hour ago
IR
Business Development Representative – Summer Student (May–August 2027)
Info-Tech Research Group
London, ON
- Full-time
Onboarding and training: Designed to give you the product knowledge, practical skills, tools, and confidence to succeed in the role.
Added 1 hour ago
IR
Business Development Representative – Summer Student (May–August 2027)
Info-Tech Research Group
Toronto, ON
- Full-time
Onboarding and training: Designed to give you the product knowledge, practical skills, tools, and confidence to succeed in the role.
Added 1 hour ago
CF
Nuclear Quality Engineer
Celeros Flow Technology
Burlington, ON
- Full-time
…the Quality department, providing Nuclear Technical input on product quality, continuous improvement, and manufacturing quality aspects. The candidate will also be expected to help maintain…
Added 1 hour ago
CC
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
- Full-time
Commission: Commissions are earned on each sale based on product type:
Added 1 hour ago
CC
Global Account Manager
Cogent Communications
Montreal, QC
- Full-time
Commission: Commissions are earned on each sale based on product type:
Added 1 hour ago
JI
Data Management Associate
J.D. Irving, Limited
Saint John, NB
- Full-time
…strategic investment in training and technology. We focus on the development of our people and promote a culture of continuous improvement and innovation. In addition to our retail stores,…
Added 1 hour ago
AH
Lead Packer (Forklift Required)
Archmill House
Hamilton, ON · Ancaster, Ontario
- Full-time
The Lead Packer is responsible for ensuring that all materials are properly packed, labeled, and prepared for shipment in a way that maximizes safety, quality, and customer satisfaction.…
Added 1 hour ago
VW
Window Sales Project Manager
VETTA Windows
Toronto, ON · Greater Toronto Area, Canada
- Full-time
You'll have the opportunity to work with a premium product, develop valuable customer relationships, and contribute directly to the growth of an ambitious Canadian company.
Added 1 hour ago
AH
Lead Packer (Forklift Required)
Archmill House
Ancaster, ON
- Full-time
The Lead Packer is responsible for ensuring that all materials are properly packed, labeled, and prepared for shipment in a way that maximizes safety, quality, and customer satisfaction.…
Added 1 hour ago
B
Business Consultant
BMO
Toronto, ON · FCP
- Full-time
Lead discovery with bankers, operations teams, product owners, risk partners, and technology teams to understand business objectives, pain points, workflows, decisions, data needs, and user…
Added 1 hour ago
C
Senior Software Engineer
CARFAX
London, ON
- $93,000 to $139,000 CAD / year
- Full-time
Test-Driven Development (TDD): Quality is non-negotiable. We write tests first and hold each other to a high bar.
Added 2 hours ago
M
Strategic Enterprise Executive
Meltwater
Toronto, ON
- Full-time
…individuals like yourself to join our global enterprise team and lead the charge in seizing new business opportunities. As an Enterprise Account Executive in the ever-evolving world of…
Added 2 hours ago
A&
Director - Performance Improvement - Transactions Advisory Group - Canada
Alvarez & Marsal
Toronto, ON
- $135,000 CAD / year
- Full-time
…design: we give people ownership and impact from day one, fuel development through real opportunity, and provide direct access to leaders who invest in our growth. Our culture celebrates…
Added 2 hours ago
F
Sales & Customer Success Associate (Founding Team)
FrontSail
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- Full-time
Bring that feedback to the founders and help turn it into better product, positioning and process.
Added 2 hours ago
CL
Mgr, Project Management I
Current Lighting
Montreal, QC
- $101,701 to $127,127 CAD / year
- Full-time
The Senior Program Manager will be responsible for managing New Product Introduction (NPI) programs to develop and launch strategic LED Commercial Fixtures for growth in the North America…
Added 2 hours ago
Deli Manager- Vodden Foodland
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Brampton, ON
…fiscally responsible operation of the department. The Manager will lead and manage staff to achieve the highest level of customer service, while adhering to all Food Safety Protocols,…
Added 2 hours ago
T
Supervisor, Production (Control Panel - Day Shift)
Thermon
Calgary, AB
- Full-time
We care deeply about the success of our customers, the well-being of our people, and the reliability of every product we design. This drives our unwavering commitment to safety and…

Google

Supportability Technical Lead, Billing, Google Cloud

Waterloo, ON, Canada

Apply About employer

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Job details

Experience: 13 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
Posting language: English
Posted: Nov 6, 2026

Original job description

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
Experience leading projects or initiatives from design/concept through to delivery (e.g., driving a feature improvement or new internal tool).

Preferred qualifications:

Experience querying, analyzing, and interpreting large datasets using SQL and other data storage/analysis tools (e.g., NoSQL, logs analysis, protocol buffers, MapReduce).
Experience with public cloud services (Google Cloud Platform), Machine Learning, Generative AI, model evaluation, and supporting hosted applications or FinOps/billing systems.
Proficiency in coding, debugging, or system design with general-purpose programming languages (e.g., Java, C, C++, Python, Go, Shell, JavaScript, Perl, .NET) and core web technologies, networking, or Linux/Unix administration.
Proven leadership and technical communication skills to create documentation, influence system architecture, and collaborate across Support and Product Development teams.
Strong computer fundamentals in web technologies (e.g., HTTP, HTML, DNS, TCP, etc.).

About the job:

Cloud Billing Support resolves Billing issues by driving improvements at scale across all Cloud customers. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

In this role, you will be responsible for designing the future state of technical support and customer experience for Billing. You will partner with GCP Product teams, Support teams, Development, and other cross-functional leadership to define and drive the strategic roadmap for technical support innovation and agility. You will focus on leading projects to integrate supportability requirements throughout the product life-cycle and defining new standards for support processes, tooling, and operational readiness.

You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud. You will own large and important customer issues in addition to providing level two support to other support teams, troubleshooting technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make products easier to adopt and use by making improvements to the product, tools, processes and documentation.

You will work regular hours, with some flexibility to collaborate with other geographical locations. You will also join an on-call rotation roughly once a quarter (subject to change), covering a 48-hour weekend Tier1 shift with a 5-minute response Service Level Objective (SLO).

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $176000 - $256000 (USD) + 20% bonus target + equity + benefits
Canada: $174000 - $178000 (CAD) + 20% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

Partner with Development Directors, Product Management, and Support leadership to define and execute the technical supportability roadmap across Google Cloud's portfolio including automated deflection and self-service diagnostics.
Analyze fleet-wide incident telemetry and recurring customer failure modes to author technical proposals that influence Product Development roadmaps driving upstream improvements in API design, quota governance, error observability, and platform guardrails.
Understand customer issues, advocate for their needs with internal teams, including product and development teams, to find ways to deliver support and products.
Design and deploy internal diagnostic tools, SQL/telemetry pipelines, and AI-driven triage automations that eliminate manual development toil and accelerate root-cause identification across global support teams.
Lead production supportability reviews before launch sign-off.

Apply About employer

More about this job

Responsibilities

You will lead the strategic roadmap for technical support and customer experience for Cloud Billing, driving improvements at scale. This involves analyzing incident telemetry to influence product development and designing automated diagnostic tools to enhance operational efficiency.

Requirements

Candidates must have a bachelor's degree and at least 13 years of experience in technical troubleshooting and project leadership. Proficiency in programming languages, cloud services, and data analysis tools is highly preferred.

Skills

Technical support
Troubleshooting
Project leadership
SQL
Google Cloud Platform
Machine learning
Generative AI
FinOps
Billing systems
Java
Python
Go
Networking
Linux
System design
Data analysis

Benefits

Bonus target
Equity
Health insurance
Retirement benefits

Visa sponsorship

Not detected in the job text

Keywords

Google Cloud Platform
Billing
FinOps
SQL
NoSQL
MapReduce
Machine Learning
Generative AI
Java
Python
Go
Shell
JavaScript
Networking
Linux
Unix
HTTP
DNS
TCP
API design
Telemetry
Automation
Root-cause analysis
Supportability
Product development
Cloud computing
Software engineering
System administration
Technical leadership
Data analysis

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