Jobs in Canada

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Added 9 hours ago
G
Chef(fe) d’équipe / Team Lead, Machine Learning & Computer Vision
Genetec
Montréal, QC
- Full-time
Added 9 hours ago
JC
Senior Power Platform Architect - Copilot Studio & Governance
Jarvis Consulting Group
ON
- $90 to $120 CAD / hour
- Contract
…with the client’s AI leadership and architecture teams, and lead a more junior teammate focused on maker…
Added 9 hours ago
A
Principal Embedded Engineer, AI Solutions
Autodesk
BC · ON
- $131,000 to $191,400 CAD / year
- Full-time
- On-site
Lead co-innovation with customers to find high-value workflows, decision bottlenecks, data requirements, and integration opportunities, turning ambiguous business challenges into clear…
Added 9 hours ago
Retail Experience Lead
Pop's Cannabis
Edmonton, AB
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 9 hours ago
Retail Experience Lead
Fire & Flower
Winnipeg, MB
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 9 hours ago
MC
Portfolio Lead (Gum & Mints) - Mars Snacking
Mars Canada
Bolton, ON
- Full-time
- Hybrid
As the Portfolio Lead of the Gum & Mints brands, you’ll operate as the General Manager of our biggest, most strategically important and growing business – shaping the long-term strategy,…
Added 9 hours ago
C
Senior Forward Deployed Engineer
Camunda
Canada
- Full-time
Added 9 hours ago
MI
Human Resources Business Partner (HRBP) - 12 Month Contract
Merrithew International Inc.
ON
- Contract
…consistent people practices and builds managers’ capability to lead…
Added 9 hours ago
Senior Software Developer, Google Cloud
Google
Waterloo, ON
Direct experience integrating LLMs or AI agents into developer tools and workflows.
Added 9 hours ago
Account Executive, Financial Services
Google
Toronto, ON
…strategist who can walk into a Fortune 500 boardroom and reverse-developer a client's business model and diagnose systemic growth challenges. You will architect multi-year transformation…
Added 9 hours ago
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Territory Sales Leader (Etobicoke) - Pet Nutrition
Mars
Bolton, ON
- Full-time
Actively participate and sometimes lead training, and team meetings.
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Presales Consulting Manger, Networking
HPE
Mississauga, ON
- Full-time
As the Presales Consulting Manger, you will lead a team of high-performing Sales Engineers responsible for supporting one of HPE Networking's most strategic customers. This leadership role…
Added 9 hours ago
HP
Presales Consulting Manger, Networking
Hewlett Packard Enterprise
Mississauga, ON · Calgary, AB
- Full-time
As the Presales Consulting Manger, you will lead a team of high-performing Sales Engineers responsible for supporting one of HPE Networking's most strategic customers. This leadership role…
Added 9 hours ago
FG
Business Development Manager-Fastfrate (Winnipeg)
Fastfrate Group
MB
- Full-time
Added 9 hours ago
FG
Operations Manager - Fastfrate (Winnipeg)
Fastfrate Group
MB
- Full-time
Lead the day-to-day operations of the terminal, ensuring the safe, efficient, and timely movement of freight while meeting service and productivity expectations.
Added 9 hours ago
University & Academic Counsellor
York House School
Vancouver, BC
Lead the Grade 8–12 course selection process, ensuring students meet all prerequisites and resolving scheduling conflicts.
Added 9 hours ago
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Organizational Change Manager - Senior (ONSITE) JP967
Pathlion
Edmonton, AB
- Full-time
Proactively engage and lead relevant stakeholder engagement in support of ongoing 1GX adoption and sustainment.
Added 9 hours ago
KE
Electrical Foreperson
Kovac Electrical Group Ltd
Vancouver, BC
- $55.9 to $61 CAD / hour
- Full-time
You’ll lead a team of skilled journeymen and apprentices, oversee day-to-day site operations, and play a key role in keeping projects on track - from planning and installation through to…
Added 9 hours ago
P
Digital Architect (ONSITE) JP1022
Pathlion
Edmonton, AB
- Full-time
Lead solution and enterprise architecture activities by:
Added 9 hours ago
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Senior Product Manager, Enterprise AI JP240
Pathlion
Toronto, ON
- Full-time
Lead the intake, assessment, and prioritization of enterprise AI opportunities and use cases.
Added 9 hours ago
AC
Manager, Data and AI - AI Systems Integrations and Agentic technical owner
Air Canada
Toronto, ON · Dorval, QC
- Full-time
Lead the AI Systems Integration capability and manage the specialists responsible for moving AI solutions from approved designs into enterprise environments.
Added 9 hours ago
W
Lead Mechanical Engineer, Mining and Minerals
Worley
Vancouver, BC
- Full-time
- Hybrid
Worley is seeking a Principal Mechanical Engineer (Lead) based in Vancouver, British Columbia. This role provides mechanical engineering leadership for the design and delivery of process…
Added 9 hours ago
W
Lead Mechanical Engineer, Mining and Minerals
Worley
Vancouver, BC
- Full-time
Worley is seeking a Principal Mechanical Engineer (Lead) based in Vancouver, British Columbia. This role provides mechanical engineering leadership for the design and delivery of process…
Added 9 hours ago
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B2B Sales - Bilingual Trainee Account Manager
PiiComm
ON
- Full-time
Source and nurture new business, both directly with end-clients, as well as through partner channels/relationships, learning when to leverage partners and when to take the lead.
Added 9 hours ago
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Presales System Consultant / Consultant en systèmes avant-vente
HPE
Ottawa, ON · Montréal, QC
- Full-time
Ideal candidates must reside in Ottawa, ON

Google

Supportability Technical Lead, Billing, Google Cloud

Waterloo, ON, Canada

Apply on google.com About employer

Applications open in a new tab.

Job details

Experience: 13 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
Posting language: English
Posted: Nov 6, 2026

Original job description

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
Experience leading projects or initiatives from design/concept through to delivery (e.g., driving a feature improvement or new internal tool).

Preferred qualifications:

Experience querying, analyzing, and interpreting large datasets using SQL and other data storage/analysis tools (e.g., NoSQL, logs analysis, protocol buffers, MapReduce).
Experience with public cloud services (Google Cloud Platform), Machine Learning, Generative AI, model evaluation, and supporting hosted applications or FinOps/billing systems.
Proficiency in coding, debugging, or system design with general-purpose programming languages (e.g., Java, C, C++, Python, Go, Shell, JavaScript, Perl, .NET) and core web technologies, networking, or Linux/Unix administration.
Proven leadership and technical communication skills to create documentation, influence system architecture, and collaborate across Support and Product Development teams.
Strong computer fundamentals in web technologies (e.g., HTTP, HTML, DNS, TCP, etc.).

About the job:

Cloud Billing Support resolves Billing issues by driving improvements at scale across all Cloud customers. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

In this role, you will be responsible for designing the future state of technical support and customer experience for Billing. You will partner with GCP Product teams, Support teams, Development, and other cross-functional leadership to define and drive the strategic roadmap for technical support innovation and agility. You will focus on leading projects to integrate supportability requirements throughout the product life-cycle and defining new standards for support processes, tooling, and operational readiness.

You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud. You will own large and important customer issues in addition to providing level two support to other support teams, troubleshooting technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make products easier to adopt and use by making improvements to the product, tools, processes and documentation.

You will work regular hours, with some flexibility to collaborate with other geographical locations. You will also join an on-call rotation roughly once a quarter (subject to change), covering a 48-hour weekend Tier1 shift with a 5-minute response Service Level Objective (SLO).

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $176000 - $256000 (USD) + 20% bonus target + equity + benefits
Canada: $174000 - $178000 (CAD) + 20% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

Partner with Development Directors, Product Management, and Support leadership to define and execute the technical supportability roadmap across Google Cloud's portfolio including automated deflection and self-service diagnostics.
Analyze fleet-wide incident telemetry and recurring customer failure modes to author technical proposals that influence Product Development roadmaps driving upstream improvements in API design, quota governance, error observability, and platform guardrails.
Understand customer issues, advocate for their needs with internal teams, including product and development teams, to find ways to deliver support and products.
Design and deploy internal diagnostic tools, SQL/telemetry pipelines, and AI-driven triage automations that eliminate manual development toil and accelerate root-cause identification across global support teams.
Lead production supportability reviews before launch sign-off.

Apply on google.com About employer

More about this job

Responsibilities

You will lead the strategic roadmap for technical support and customer experience for Cloud Billing, driving improvements at scale. This involves analyzing incident telemetry to influence product development and designing automated diagnostic tools to enhance operational efficiency.

Requirements

Candidates must have a bachelor's degree and at least 13 years of experience in technical troubleshooting and project leadership. Proficiency in programming languages, cloud services, and data analysis tools is highly preferred.

Skills

Technical support
Troubleshooting
Project leadership
SQL
Google Cloud Platform
Machine learning
Generative AI
FinOps
Billing systems
Java
Python
Go
Networking
Linux
System design
Data analysis

Benefits

Bonus target
Equity
Health insurance
Retirement benefits

Visa sponsorship

Not detected in the job text

Keywords

Google Cloud Platform
Billing
FinOps
SQL
NoSQL
MapReduce
Machine Learning
Generative AI
Java
Python
Go
Shell
JavaScript
Networking
Linux
Unix
HTTP
DNS
TCP
API design
Telemetry
Automation
Root-cause analysis
Supportability
Product development
Cloud computing
Software engineering
System administration
Technical leadership
Data analysis

Seniority

Lead

Perks

Performance bonus
Stock or equity

Tools

SQL
Google Cloud Platform
Python
Go
Java
Linux
Logs analysis tools
Protocol buffers

Languages

English

Fields of study

Science
Technology
Engineering
Mathematics

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Work requirements

Jobs in Canada