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Google

Technical Solutions Development Manager, Workspace, Google Cloud

Waterloo, ON, Canada

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Job details

Posting language: English
Posted: Oct 29, 2026

Original job description

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
13 years of experience with 2 or more of the following: Web Technologies, Data/Big Data, Systems Administration, Machine Learning, Networking, Kubernetes, Oracle, SAP.
12 years of experience managing cross-functional technical teams, stakeholders, and external deployment partners.
Experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go, JavaScript) or in system design.
Experience in people management.

Preferred qualifications:

Professional certification in Google Workspace Administration or Google Cloud.
3 year of experience managing a technical, customer-facing team.
Good understanding of the Workspace or equivalent products and a clear, business-oriented grasp of its principles and potential, be able to translate complex technical concepts into business value for a senior executive audience.
Excellent communication and presentation skills, with the ability to clearly explain technical tradeoffs to both executive stakeholders and developing teams.
Demonstrated record in implementing large-scale cloud or software projects in corporate environments.

About the job:

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Workspace Delivery Manager, you will serve as the primary customer interface for Google Workspace implementations, overseeing deployment strategy, optimization, and service delivery pipelines for enterprise clients. You will leverage your technical expertise, coordinate among developers, sales, partners, and clients to ensure seamless transitions, drive adoption, and maintain high customer satisfaction.

You will lead complex, multi-disciplinary projects from inception to completion, defining requirements, managing schedules, and mitigating risks. In this critical role, you will help customers transform their collaboration and communication while leading a team of technical consultants and developers to successfully deliver Google Workspace solutions.

This role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Canada: $174000 - $178000 (CAD) + 20% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

Manage end-to-end delivery, technical strategy, and complex escalations for Google Workspace deployments, ensuring architectural alignment and seamless data migrations from legacy systems.
Conduct regular service reviews, monitor Service Level Agreements (SLAs), and track quality metrics to ensure optimal service delivery and customer satisfaction.
Provide highly technical implementation support in customer environments, including guidance on implementation feasibility of cross-product integrations.
Lead and develop a team of technical consulting developers.
Work as part of a team of developers/consultants that globally ensure 24-hour customer support, which includes sometimes working non-standard work hours or shifts.

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More about this job

Responsibilities

The manager will oversee end-to-end Google Workspace deployments, managing technical strategy, data migrations, and complex escalations for enterprise clients. They will also lead a team of technical consultants and developers to ensure high customer satisfaction and optimal service delivery.

Requirements

Candidates must have a bachelor's degree and over 13 years of experience in technical troubleshooting and systems administration. Strong leadership skills in managing cross-functional teams and the ability to translate complex technical concepts for executive stakeholders are required.

Skills

Google Workspace
Google Cloud
Technical project management
People management
Cloud implementation
Systems administration
Kubernetes
Data migration
Service level agreements
Cross-functional leadership
Technical troubleshooting
Software deployment
Stakeholder management
Enterprise architecture
Business strategy

Benefits

Bonus target
Equity
Health insurance

Visa sponsorship

Not detected in the job text

Keywords

Google Workspace
Google Cloud
Cloud Computing
Technical Management
Systems Administration
Kubernetes
Data Migration
SLA
Enterprise Software
Software Development
Project Management
Consulting
Java
Python
Go
JavaScript
Infrastructure
Deployment Strategy
Technical Support
Cross-functional Leadership
Business Transformation
Scalability
Security
Reliability
Oracle
SAP
Machine Learning
Networking
Web Technologies
Service Delivery

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