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Added 13 mins ago
Human Resources Generalist
Waterloo Public Library - Canada
Waterloo, ON
Full-time
…make WPL work. The ideal candidate is a reliable and proactive administrator who communicates clearly, handles sensitive information with care, and thrives in a role where accuracy and…
Added 13 mins ago
IT - Systems Administrator
JAM Industries
Baie-D'Urfé, QC
Full-time
Works under the guidance of: Lead Systems Administrator / Architect
Added 14 mins ago
Administrateur(trice) des avantages sociaux | Benefits Administrator
Valsoft Corporation
Remote, Canada
Full-time · Remote
Valsoft is looking for a Benefits Administrator to join our Benefits Team in Montreal, supporting employees across our US and Canadian operations.
Added 43 mins ago
Site Administrative Assistant
St Barbara Limited
New Glasgow, NS
Full-time
…until February 2028, reporting to the Senior Office & Payroll Administrator and will be based out of the Touquoy Mine site in Moose River,…
Added 43 mins ago
Project Administrator III
General Atomics
Ottawa, ON
$70,000 to $100,000 CAD / year
Full-time
General Atomics Canada Corporation is look for a Project Administrator to join our growing team in the Ottawa office. With general direction, this position is responsible for the…
Added 44 mins ago
IT - Systems Administrator
Jam
QC · Baie D'urfe, QC
Works under the guidance of: Lead Systems Administrator / Architect
Added 44 mins ago
Onboarding and Account Administrator
SOCAN - The Society of Composers, Authors and Music Publishers of Canada
Toronto, ON · Montreal, QC
Added 1 hour ago
Customer Service Administrator (TruStone Financial)
Empire Life
Mississauga, ON
Full-time
TruStone is looking to hire a Customer Service Administrator to join their team! We are actively seeking candidates to fill a current, open position.
Added 1 hour ago
Operations Administrator II-2
FedEx Canada
Bas-Saint-Laurent, QC
Part-time
Added 1 hour ago
Administrator-Technical Services
OCS
London, ON
Full-time
Added 2 hours ago
Customer Service Representative & Office Administrator
SDR Electric, Plumbing & Heating Inc.
ON · North Augusta, ON
Full-time
SDR Electric, Plumbing & Heating Inc. is hiring a Customer Service Representative & Office Administrator for a hybrid role based in North Augusta, Ontario, paying $20–$26 per hour based on…
Added 2 hours ago
Top Customer Solutions Developer II, Networking, Google Cloud (Mandarin)
Google
Waterloo, ON
Understanding of Linux/Unix systems at system/network administrator level.
Added 3 hours ago
Salesforce Administrator
Apex Systems
Toronto, ON
$65 to $70 USD / hour
Full-time
Apex Systems is a global IT services provider and our consulting practice has an opening for a Salesforce Administrator who will drive the innovative use of Financial Service Cloud as a…
Added 3 hours ago
Sales and Office Administrator
FASTSIGNS Parker/Castle Rock
Surrey, BC
Full-time
…career, not just another job, then come join our team as a Sales…
Added 4 hours ago
Education Support Administrator
University of Exeter
Cornwall, ON
Contract
…University of Exeter is seeking a dedicated Education Support Administrator to join our dynamic Education Support team. We are looking for fantastic people from a wide variety of…
Added 4 hours ago
Q3- NAMORC- OCI Admin - Senior Technology Architect
Infosys
ON
Infosys is seeking an Oracle Cloud Infrastructure (OCI) Administrator with strong hands-on experience in administering, securing, monitoring, and supporting Oracle Cloud Infrastructure…
Added 4 hours ago
Office Administrator_CA
Brandt Group of Companies
Brampton, ON
Full-time
Brandt Tractor Ltd is currently seeking a Office Administrator for our Brampton location.
Added 5 hours ago
Sales & Service Administrator - Southern Cross Pet Insurance
Southern Cross Health Insurance
Hamilton, ON
Full-time
We're looking for a Sales & Service Administrator to join our Pet Insurance team and help deliver the outstanding service our customers depend on. This is a fixed-term, parental leave cover…
Added 6 hours ago
Design Team Project Administrator
Boardwalk
Calgary, AB
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Added 7 hours ago
Database and Software Administrator
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Mississauga, ON
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The Database Administrator (DBA) & Software Administrator supports Candu Projects by ensuring the availability, performance, security, and integrity of Oracle, MSSQL, and IBM Informix…
Added 7 hours ago
Salesforce Administrator
SOTI
Mississauga, ON
Full-time
Salesforce Administrator certification would be an asset.
Added 8 hours ago
EHS&T Administrator
Boart Longyear
Temiskaming Shores, ON
Full-time
We are looking to hire a EHS&T Administrator to support our operations in Western Canada This role will be based out of our facility just a short drive north of Saskatoon, SK.
Added 8 hours ago
B2B Salesforce Administrator
Staples Canada
Richmond Hill, ON
Full-time
Salesforce Administrator Certification, ADM 201, required.
Added 9 hours ago
Manager, Professional Practice and Quality (Seniors Services)
Region of Waterloo
Kitchener, ON
…and serves as designate to the Manager of Resident Care and…

Google

Top Customer Solutions Developer II, Networking, Google Cloud (Mandarin)

Waterloo, ON, Canada

Experience: 6 years of experience in troubleshooting and advocating for customers' needs, triaging technical issues, or software development.
Posting language: English
Posted: Sep 23, 2026

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Original job description

Minimum qualifications:

Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience.
6 years of experience in troubleshooting and advocating for customers' needs, triaging technical issues, or software development.
Experience writing, reading, and debugging code in Java, C, C++, Python, or Go.
Experience working with distributed systems, distributed systems solutions, or design patterns.
Experience with web technologies (e.g., HTTP, HTML, DNS, TCP, etc.).
Ability to communicate in Mandarin fluently to support customer relationships.

Preferred qualifications:

Experience working with public cloud services and infrastructure (e.g., Google Cloud Platform).
Experience using techniques such as packet capture/packet analysis, artificial packet creation, load testing, and traffic path analysis to troubleshoot network latency, packet loss, and other performance issues at the packet level.
Experience developing developer tools (e.g., automation, testing, and debugging).
Experience in crisis response/escalation management across multiple teams with the ability to influence momentum of incident response for critical customer issues.
Knowledge of networking fundamentals (e.g., load balancing, cloud storage, peering, TCP/IP, etc.).
Understanding of Linux/Unix systems at system/network administrator level.

About the job:

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

In this role, you will own our large and important customer issues in addition to proactively helping improve customer experiences. You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud. You will provide a high-touch, dedicated service to our most critical customers with difficult environments, aiming to anticipate their needs, optimize product performance, and enable customer success across difficult environments. You will focus on proactive solutions and customer-centric supportability helps avoid issues, build customer trust, and enable customers' continuous growth and long-term success on Google Cloud Platform (GCP). You will troubleshoot technical problems for customers through debugging, networking, system administration, updating documentation, and coding/scripting. You will make our products easier to adopt and use by making improvements to the product, tools, processes, and documentation.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $152000 - $221000 (USD) + 15% bonus target + equity + benefits
Canada: $170000 - $174000 (CAD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

Work with customers on production deployments to resolve issues and achieve product readiness and availability. Triage and manage technical escalations, including platform outages, technical issues, and executive concerns.
Develop an in-depth understanding of Google Cloud's product technology and architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and diagnosis.
Act as consultant and subject matter expert for internal stakeholders in software development, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
Understand customer issues and advocate for their needs with internal teams, including product and software teams, to find ways to improve the product and drive production.
Work as part of a team that globally ensures 24-hour customer support.

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More about this job

Responsibilities

You will manage critical customer technical escalations and provide high-touch support to ensure the success of Google Cloud deployments. Additionally, you will act as a subject matter expert to drive product improvements and collaborate with internal teams to resolve complex architectural issues.

Requirements

Candidates must have a bachelor's degree and at least 6 years of experience in technical troubleshooting, software development, or customer advocacy. Proficiency in programming languages like Java, Python, or Go, along with strong networking knowledge and fluent Mandarin communication skills, is required.

Skills

Java
C
C++
Python
Go
Distributed systems
Web technologies
Networking
Troubleshooting
Packet analysis
Load testing
Linux
Unix
Google Cloud Platform
Crisis response
Mandarin

Benefits

Bonus target
Equity
Health insurance
Retirement benefits

Visa sponsorship

Not detected in the job text

Keywords

Google Cloud Platform
Networking
Distributed systems
Java
Python
Go
C++
HTTP
DNS
TCP/IP
Load balancing
Linux
Unix
Packet analysis
Automation
Debugging
Crisis response
Cloud infrastructure
Software development
Technical support

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