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Added 9 mins ago
Principal Process Automation Engineer
Worley
Markham, ON
Full-time
…industrial automation sector by leveraging cutting-edge digital, technology, and autonomous solutions. The consultant will play a pivotal role in identifying and capitalizing on emerging…
Added 9 mins ago
Lead Cloud Applications Consultant
Open Text Corporation
Waterloo, ON
The OpenText Cloud Technical Success Services Team is seeking a Lead Cloud Applications Consultant to provide technical leadership for a portfolio of highly strategic OpenText Cloud…
Added 24 mins ago
SAP PPDS (Production Planning and Detailed Scheduling) Consultant
delaware North America
Canada
Full-time
We are seeking an experienced SAP PP/DS Consultant to join our SAP Supply Chain team. The ideal candidate will possess deep expertise in SAP Production Planning and Detailed Scheduling…
Added 53 mins ago
IBM Planning Analytics / TM1 Consultants & Developers - NEW
Banking and Finance Industry
Toronto, ON
Full-time
Identify all potential Change Requests and work with designated Principal Consultant/ Project Manager on these variations
Added 54 mins ago
Senior Power Systems Engineer, Resource Integration
DNV
Toronto, ON
Full-time
Added 1 hour ago
VCF Consultant
Green Light Worldwide
Montreal, QC
Contract
Proven experience in similar roles as VMware consultant or VMware Architect for large complex environments.
Added 1 hour ago
SAP SuccessFactors Engineer
Kamptos Technologies LLC
Toronto, ON
Contract
We are seeking a Senior SAP SuccessFactors Engineer/Consultant with 8–10 years of overall IT experience and strong hands-on experience in SAP SuccessFactors Employee Central, BAU/L3…
Added 4 hours ago
Wireless Sales Consultant
Staples Canada
Oakville, ON
Part-time
As a Wireless Sales Consultant, you are a champion of the customer experience in the wireless department. You enable our work, learn, and grow culture for our customers and associates.…
Added 4 hours ago
Talent Management Consultant
St. Lawrence College
Kingston, ON
$88,985 to $111,230 CAD / year
Contract
Reporting to the Director, People and Payroll Operations, the Talent Management Consultant coordinates strategic talent management (TM) services and acts as the centralized point of contact…
Added 4 hours ago
Facilities Consultant - Architectural (Canada)
Gordian
Canada
Full-time
Architect – Facilities Assessment Consultant (Architectural) – Canada About Gordian
Added 4 hours ago
Senior Proposal Specialist
HDR
Ottawa, ON
Full-time
Assist team in development and preparation of interview materials, including slide decks, leave-behinds, question and answer preparation, team rehearsals, and technology
Added 5 hours ago
Senior PeopleSoft HCM Functional Lead
Enterprise Solutions Inc.
Toronto, ON
Contract
The consultant will provide senior functional expertise, project leadership, and coordination across the design, configuration, testing, and delivery of enterprise HR/Payroll solutions.
Added 5 hours ago
AI Consultant, Entry Level
Jobright.ai
Canada
Full-time
…searches to a faster, expert-guided process. The entry-level AI Consultant identifies practical AI and automation opportunities, develops responsible solution recommendations and…
Added 5 hours ago
Wireless Sales Consultant
Staples Retail
Richmond, BC
Part-time
As a Wireless Sales Consultant, you are a champion of the customer experience in the wireless department. You enable our work, learn, and grow culture for our customers and associates.…
Added 5 hours ago
Project Manager 1
University of Victoria
Victoria, BC
Full-time
Degree in Architecture or Engineering and 3 years of experience, or Architectural Technology diploma and 6 years of experience, delivering projects from initiation to close. Experience must…
Added 5 hours ago
Building Electrical Design Engineer
BPA
Calgary, AB
Full-time
Cutting-edge technology, including BIM and modern collaborative tools.
Added 5 hours ago
Professional Services Consultant - Capital Markets Technology (46BEFFE)
Referment
Toronto, ON
Full-time
Referment is working with a financial technology business that provides trade-surveillance software to leading financial institutions. Its technology applies sophisticated financial…
Added 5 hours ago
Junior Consultant, Production Support (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Montreal, QC
Full-time
Technology & Infrastructure (T&I) is the backbone and the future-forward arm of CBC/Radio-Canada. Our purpose is to constantly innovate to evolve and maintain the Corporation’s technology…
Added 6 hours ago
Business and Technology Consultant
Government of Manitoba
Winnipeg, MB
Full-time
…and qualified individual to fill the position of Business and Technology Consultant (BA2) within the Business Support Services…
Added 6 hours ago
Consultant, Government Grants
Ryan
Mississauga, ON
Full-time
The Consultant Government Grants (“Consultant”) will be responsible for researching and preparing all hiring and training grants for all clients, and assist with the compliance reporting…
Added 7 hours ago
DIGITAL HEALTH-IT CUTOVER COORDINATOR
Chrome Technologies
Montreal, QC
Full-time
As a Chrome Technologies consultant, the successful candidate will work with our clients to deliver the projects they have entrusted to us.
Added 7 hours ago
Finance Consultant
Elevate Consulting Inc.
Victoria, BC
$80,000 to $130,000 CAD / year
Full-time
Elevate Consulting is looking for a Consultant, Finance who can take complex financial, operational and organizational information, make sense of it, build rigorous analysis and turn that…
Added 7 hours ago
Information Security Engineer
Experis Canada
Toronto, ON
Contract
7-10 years of experience as an Information Security Consultant or a similar role.
Added 7 hours ago
Field Consultant
Dyno Nobel
Labrador City, NL
Full-time
As the Field Consultant, you will provide support to the region and be the subject matter expert to clients located mainly in the Newfoundland and Labrador and Baffin Island region.
Added 7 hours ago
Sr SAP SuccessFactors Engineer
MethodHub
Toronto, ON
Contract
Act as the functional L3 support consultant for SAP SuccessFactors, with primary ownership of complex Employee Central issues.

Google

Top Customer Solutions Developer II, Networking, Google Cloud (Mandarin)

Waterloo, ON, Canada

Experience: 6 years of experience in troubleshooting and advocating for customers' needs, triaging technical issues, or software development.
Posting language: English
Posted: Sep 23, 2026

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Original job description

Minimum qualifications:

Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience.
6 years of experience in troubleshooting and advocating for customers' needs, triaging technical issues, or software development.
Experience writing, reading, and debugging code in Java, C, C++, Python, or Go.
Experience working with distributed systems, distributed systems solutions, or design patterns.
Experience with web technologies (e.g., HTTP, HTML, DNS, TCP, etc.).
Ability to communicate in Mandarin fluently to support customer relationships.

Preferred qualifications:

Experience working with public cloud services and infrastructure (e.g., Google Cloud Platform).
Experience using techniques such as packet capture/packet analysis, artificial packet creation, load testing, and traffic path analysis to troubleshoot network latency, packet loss, and other performance issues at the packet level.
Experience developing developer tools (e.g., automation, testing, and debugging).
Experience in crisis response/escalation management across multiple teams with the ability to influence momentum of incident response for critical customer issues.
Knowledge of networking fundamentals (e.g., load balancing, cloud storage, peering, TCP/IP, etc.).
Understanding of Linux/Unix systems at system/network administrator level.

About the job:

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

In this role, you will own our large and important customer issues in addition to proactively helping improve customer experiences. You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud. You will provide a high-touch, dedicated service to our most critical customers with difficult environments, aiming to anticipate their needs, optimize product performance, and enable customer success across difficult environments. You will focus on proactive solutions and customer-centric supportability helps avoid issues, build customer trust, and enable customers' continuous growth and long-term success on Google Cloud Platform (GCP). You will troubleshoot technical problems for customers through debugging, networking, system administration, updating documentation, and coding/scripting. You will make our products easier to adopt and use by making improvements to the product, tools, processes, and documentation.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $152000 - $221000 (USD) + 15% bonus target + equity + benefits
Canada: $170000 - $174000 (CAD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

Work with customers on production deployments to resolve issues and achieve product readiness and availability. Triage and manage technical escalations, including platform outages, technical issues, and executive concerns.
Develop an in-depth understanding of Google Cloud's product technology and architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and diagnosis.
Act as consultant and subject matter expert for internal stakeholders in software development, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
Understand customer issues and advocate for their needs with internal teams, including product and software teams, to find ways to improve the product and drive production.
Work as part of a team that globally ensures 24-hour customer support.

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More about this job

Responsibilities

You will manage critical customer technical escalations and provide high-touch support to ensure the success of Google Cloud deployments. Additionally, you will act as a subject matter expert to drive product improvements and collaborate with internal teams to resolve complex architectural issues.

Requirements

Candidates must have a bachelor's degree and at least 6 years of experience in technical troubleshooting, software development, or customer advocacy. Proficiency in programming languages like Java, Python, or Go, along with strong networking knowledge and fluent Mandarin communication skills, is required.

Skills

Java
C
C++
Python
Go
Distributed systems
Web technologies
Networking
Troubleshooting
Packet analysis
Load testing
Linux
Unix
Google Cloud Platform
Crisis response
Mandarin

Benefits

Bonus target
Equity
Health insurance
Retirement benefits

Visa sponsorship

Not detected in the job text

Keywords

Google Cloud Platform
Networking
Distributed systems
Java
Python
Go
C++
HTTP
DNS
TCP/IP
Load balancing
Linux
Unix
Packet analysis
Automation
Debugging
Crisis response
Cloud infrastructure
Software development
Technical support

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