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Gordon Food Service - Canada

Coordinator, Regional Multi Unit Account

Milton, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 6, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...

Position Summary

Supports a portfolio of Regional Chain Account Customers through day-to-day tactical customer relationship management activities. Assists the Regional Multi Unit Account Managers by coordinating customer activities and providing internal support to their customer account teams. Facilitates interactions between internal supporting departments and customer corporate offices.

What We Offer

The salary range for this position is $55,000 to $70,000 plus a 10% bonus potential.
Medical, Dental, Prescription Drug, and EFAP Benefits after 30 days of employment
FULL flex benefits program
Company matching RRSP
Family culture
Advancement opportunities
Profit Sharing
129 year, family owned and operated company history

Location:

The successful candidate should be able to commute to the Milton DC at least 4 days a week.

Essential Functions

Organizes all essential communication for key projects, e.g. promotions, limited time offers and product changes
Manages order guide process
Reviews internal initiatives from a customer perspective to ensure proper execution
Coordinates new item setup
Directs internal Gordon Food Service teams in new restaurant location openings and closings.
Creates standard and ad hoc reports to support customer using the Data Warehouse. Analyzes reports to ensure data integrity.
Manages the customer product usage through the CRID report and Customer Compliance report
Participates in business reviews as directed by Regional Chain Manager.
Serves as the escalation point for any customer service issues requiring additional support that is beyond the Customer Care Rep’s ability. Resolves conflicts.
Participates as a core member in the new customer implementation process.
Works directly with customers to resolve issues (including general inquiries, service and product issues)
Assists in the pricing and contract efforts.
Performs other duties as assigned.

Knowledge / Skills / Abilities

Highly motivated, self starter with a focus on details and accuracy in a fast paced environment
Excellent written, verbal, organizational and communication skills.
Ability to problem solve and develop solutions to a variety of complex business issues with the ability to balance customer needs within the framework of Gordon Food Service business practices.
Ability to multi-task, organize, prioritize and work independently or within a team environment
A natural desire to serve our customers

Equipment / Tools / Technology

Advanced knowledge of spreadsheet, word processing, presentation and email
Must be proficient using a computer keyboard (may need to be tested)

Education & Minimum Experience Requirements

High School Diploma (or equivalent) plus 3 or more years experience in inside sales, customer service and/or business experience
Bachelor Degree in Business, Sales or related field preferred

We thank all applicants for their interest, however only those selected for the next stage will be contacted. Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to talentcanada@gfs.com and use the words “Accommodation Request” in your subject line.

Apply About employer

More about this job

Responsibilities

Coordinates day-to-day support for regional chain accounts, including customer communications, order guides, product setup, restaurant openings and closings, reporting, and customer implementation. Resolves customer issues and escalations, supports business reviews, and assists with pricing and contract activities.

Requirements

Requires a high school diploma or equivalent and at least three years of experience in inside sales, customer service, or business. A bachelor's degree in business, sales, or a related field is preferred, along with strong communication, organizational, problem-solving, and computer skills.

Skills

Customer Service
Account Coordination
Communication
Organization
Attention to Detail
Problem Solving
Conflict Resolution
Data Analysis
Report Generation
Spreadsheet Proficiency
Microsoft Word Processing
Presentation Skills
Email Communication
Multitasking
Pricing and Contract Support

Benefits

Medical Benefits
Dental Benefits
Prescription Drug Benefits
Employee and Family Assistance Program
Flexible Benefits Program
Company Matching RRSP
Advancement Opportunities
Profit Sharing
10% Bonus Potential

Visa sponsorship

Not detected in the job text

Keywords

Regional Chain Accounts
Inside Sales
Customer Service
Account Coordination
Order Guide Management
Promotions
Limited-Time Offers
Product Changes
New Item Setup
Restaurant Openings and Closings
Data Warehouse
Report Generation
Data Integrity
CRID Report
Customer Compliance Report
Business Reviews
Customer Escalations
Customer Implementation
Pricing
Contracts
Spreadsheets
Word Processing
Presentations
Email

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