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Gordon Food Service - Canada

Multi Unit Coordinator

Milton, ON, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Posting language: English
Posted: Sep 24, 2026

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Original job description

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...

Position Summary

Supports a portfolio of National Account Customers or Regional Chain Account Customers through day-to-day tactical, customer relationship management activity. Assists the Account Managers by coordinating customer activities and providing internal support to their customer account teams. Facilitates interactions between internal supporting departments and customer corporate office.

What We Offer

The salary range for this position is $55,000 - $70,000 plus 10% bonus potential
Medical, Dental, Prescription Drug, and EFAP Benefits after 30 days of employment
FULL flex benefits program
Company matching RRSP
Family culture
Advancement opportunities
Profit Sharing
128 year, family owned and operated company history

Essential Functions

Organizes all essential communication for key projects, e.g. promotions, limited time offers and product changes
Manages order guide process
Reviews internal initiatives from a customer perspective to ensure proper execution
Coordinates new item setup
Directs internal Gordon Food Service teams in new restaurant location openings
Creates standard and ad hoc reports to support customer using the Data Warehouse. Analyzes reports to ensure data integrity.
Provides support, where needed, for Market Basket preparation.
Participates in business reviews as directed by National Account Manager.
Serves as the escalation point for any customer service issues requiring additional support that is beyond the Customer Service Representative ability. Resolves conflicts.
Participates as a core member in the new customer implementation process.
Works directly with customers to resolve issues (including general inquiries, service and product issues)
Performs other duties as assigned.

Knowledge / Skills / Abilities

Highly motivated, self starter with a focus on details and accuracy in a fast paced environment
Excellent written, verbal, organizational and communication skills.
Ability to problem solve and develop solutions to a variety of complex business issues with the ability to balance customer needs within the framework of Gordon Food Service business practices.
Ability to multi-task, organize, prioritize and work independently or within a team environment
A natural desire to serve our customers

We thank all applicants for their interest, however only those selected for the next stage will be contacted. Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to talentcanada@gfs.com and use the words “Accommodation Request” in your subject line.

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More about this job

Responsibilities

Coordinates day-to-day activities for national and regional chain accounts, supporting account managers and facilitating communication between customers and internal teams. Manages customer projects, order guides, new item and restaurant setup, reporting, business reviews, and escalated service issues.

Requirements

The role calls for a motivated, detail-oriented self-starter who can work accurately in a fast-paced environment and communicate effectively. Candidates should be able to solve complex business issues, balance customer needs with company practices, prioritize multiple tasks, and work independently or as part of a team.

Skills

Account Coordination
Customer Service
Project Coordination
Order Guide Management
New Item Setup
Report Creation
Data Analysis
Data Integrity
Problem Solving
Conflict Resolution
Written Communication
Verbal Communication
Organization
Prioritization
Multitasking

Benefits

Medical Benefits
Dental Benefits
Prescription Drug Benefits
Employee and Family Assistance Program
Flexible Benefits Program
Company Matching RRSP
Advancement Opportunities
Profit Sharing

Visa sponsorship

Not detected in the job text

Keywords

National Accounts
Regional Chain Accounts
Account Management
Customer Service
Promotions
Limited-Time Offers
Product Changes
Order Guides
New Item Setup
Restaurant Openings
Data Warehouse
Reporting
Data Integrity
Market Basket Preparation
Business Reviews
Customer Implementation
Issue Resolution
Food Service
Internal Team Coordination

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