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Gordon Food Service

Service Technician- InnoServ

Toronto, ON, Canada
North York Depot-Ontario-ONT, Canada

The hourly wage range for this position is $22.46 - $33.70 · Full-time

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Job details

Pay: The hourly wage range for this position is $22.46 - $33.70
Job type: Full-time
Working hours: 40-48 hours per week
Posting language: English
Posted: Sep 28, 2026

Original job description

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...

Position Description

Provides Gordon Food Service (GFS) customers with timely, proper maintenance on equipment within the market area and effectively manages parts and equipment expenses. Penetrates sales of existing accounts and maintains existing chemical and beverage dispensed business and supports sales in assigned territory.

As a Service Technician you will be the trusted expert that provides installation, preventative maintenance and servicing of coffee machines, juice machines, dishwashers, and chemical dispensing machines for a variety of customers including national accounts, healthcare, college and university, hospitality and large independent food service operators all while upholding the Standards of Performance.

Location

The successful candidate should be based out of Regina.

Work Schedule

Monday to Friday, 40-48 hours per week, with flexibility to provide exceptional customer service

What We Offer

The hourly wage range for this position is $22.46 - $33.70
Medical, Dental, Prescription Drug, and EFAP Benefits after 30 days of employment
FULL flex benefits program
Company matching RRSP
Family culture
Advancement opportunities
Profit Sharing
128 year, family owned and operated company history
Take home Company Van (Includes all expenses associated)

Duties and Responsibilities

Maintenance & Installation: Coordinate and perform scheduled installs, preventative maintenance, and equipment repairs using manuals, schematics, and standard tools.
Emergency Response: Provide 24/7 emergency services and efficient project follow-up.
Territory & Sales Growth: Penetrate existing accounts to increase sales and maintain an optimized territory schedule.
Cross-Functional Support: Provide technical and equipment support to Product Specialists and Customer Development Specialists (CDS).
Communication & Rapport: Build professional relationships with internal and external customers, and report field opportunities to the Regional Manager.
Documentation: Log all field activities in Metrx/Mobile software and complete administrative paperwork in a timely manner.
Goal & Time Management: Plan daily schedules effectively to meet productivity, expense-reduction, and sales goals.
Training & Inventory: Conduct in-service sessions on equipment operation and perform regular inventory cycle counts on parts.
Professional Development: Attend meetings, track industry trends, and maintain peer relationships to share field insights.
Company Culture: Align all actions with organizational mission and cornerstone values.
Performs other duties as assigned.

Experience & Competencies

High School / Equivalent required
Valid State Driver’s License required
Two years previous sales and equipment repair experience or an equivalent combination of education, training, and experience required
Mechanical Aptitude - displays strong mechanical aptitude; adheres to all electrical, plumbing, health and sanitation codes; adheres to safety protocols. Knowledge of products, equipment, and tools needed to complete the tasks required of this job (install/maintain/fix). Ability to correctly interpret maintenance manuals, schematics, and wiring diagrams
Sales & Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services, including marketing strategy and tactics, product demonstration, sales techniques.
Customer Service - Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction; ability to display professional quality work and service.
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Problem Solving - Identifying moderate problems and reviewing related information to develop and evaluate options and implement solutions. Refers to supervisor, manuals, policies and practices for guidance.
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Communication - Ability to convey and receive information effectively through speaking, writing, and listening.
Coordination - Adjusting actions in relation to others' actions; able to prioritize and order work based on need or importance
Physical Abilities and attributes - ability to perform physical aspects of the job, including heavy lifting of machines. Must have a professional appearance and proper hygiene.
Human Relations - Must be a team player, goal oriented, self-motivated, with a positive attitude and strong work ethic.
Achieving desired outcomes of projects on time and within budget

We thank all applicants for their interest, however only those selected for the next stage will be contacted. Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to talentcanada@gfs.com and use the words “Accommodation Request” in your subject line.

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More about this job

Responsibilities

Install, maintain, and repair coffee, juice, dishwasher, and chemical dispensing equipment for customers across the assigned territory, including responding to emergency service needs. Support territory sales and customer relationships, document field work, manage parts and inventory, and coordinate with internal sales and product teams.

Requirements

A high school diploma or equivalent and a valid driver's license are required, along with two years of sales and equipment repair experience or an equivalent combination of education, training, and experience. Candidates should have strong mechanical aptitude, be able to interpret manuals and schematics, and demonstrate customer service, communication, problem-solving, and physical capabilities, including heavy lifting.

Skills

Equipment Installation
Preventative Maintenance
Equipment Repair
Mechanical Aptitude
Sales
Customer Service
Problem Solving
Critical Thinking
Active Listening
Communication
Time Management
Inventory Management
Reading Schematics
Safety Compliance
Physical Strength
Teamwork

Benefits

Medical Benefits
Dental Benefits
Prescription Drug Benefits
Employee and Family Assistance Program
Flexible Benefits Program
Company Matching RRSP
Company Van
Advancement Opportunities
Profit Sharing

Visa sponsorship

Not detected in the job text

Keywords

Coffee Machines
Juice Machines
Dishwashers
Chemical Dispensing Machines
Equipment Installation
Preventative Maintenance
Equipment Repair
Maintenance Manuals
Schematics
Wiring Diagrams
Electrical Codes
Plumbing Codes
Health and Sanitation Codes
Safety Protocols
Metrx/Mobile Software
Parts Inventory
Cycle Counts
Emergency Service
Territory Management
Sales Growth
Product Demonstrations
Customer Service
Field Service
In-Service Training

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