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Added 8 mins ago
W
Senior Technical Consultant, Environmental Scientist
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AB · Edmonton, AB
- Full-time
…deliver sustainable outcomes across the full asset lifecycle. As part of our Contaminated Sites team, you will lead environmental assessment, remediation, reclamation, and monitoring…
Added 8 mins ago
U
Seasonal Personal Vehicle Delivery Driver
UPS
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- Temporary
This position is a temporary and seasonal part-time role requiring use of one's personal vehicle to deliver packages primarily in residential areas. They will perform in a physical,…
Added 8 mins ago
U
Seasonal Personal Vehicle Delivery Driver
UPS
Brantford, ON
- Temporary
This position is a temporary and seasonal part-time role requiring use of one's personal vehicle to deliver packages primarily in residential areas. They will perform in a physical,…
Added 8 mins ago
U
Seasonal Personal Vehicle Delivery Driver
UPS
Brantford, ON
- Temporary
This position is a temporary and seasonal part-time role requiring use of one's personal vehicle to deliver packages primarily in residential areas. They will perform in a physical,…
Added 8 mins ago
C
Software Developer Embedded Systems II (Co-op) – Canada
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- Full-time
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- Full-time
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Added 8 mins ago
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District Clerk
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- Part-time
By working for Manitoba’s Public Service, you have the unique opportunity to use your time to serve the land, communities, and the people of Manitoba. You can leave a lasting mark that will…
Added 8 mins ago
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Added 8 mins ago
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Added 8 mins ago
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Added 8 mins ago
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Veterinary Technician Assistant
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- Full-time
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Added 8 mins ago
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Software Developer Embedded Systems II (Co-op) – Canada
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Ottawa, ON · Kanata, ON
- Full-time
…as Cisco Networking, Security & Trust, and Supply Chain. As part of this collaborative environment, you will contribute to the evolution of next-generation distributed platforms and…
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Added 8 mins ago
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Added 8 mins ago
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Associate, Portfolio Analytics
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…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 8 mins ago
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Gore Mutual Insurance

Broker Training Specialist

Cambridge, ON, Canada

The expected base salary range for this position is $67,000 - $117,000.

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Job details

Pay: The expected base salary range for this position is $67,000 - $117,000.
Posting language: English
Posted: Nov 6, 2026

Original job description

At Gore Mutual, we’ve always set ourselves apart as a modern mutual that does good. Now, we’re proudly building on that legacy to transform our company - and our industry - for the better.

Effective January 1, 2026, Gore has joined Beneva - the country’s largest mutual insurance company - as part of its Property & Casualty operations in Ontario and Western Canada. During 2026, Gore will combine its operations with Unica Insurance, Beneva’s Ontario-based subsidiary specializing in niche commercial and personal insurance, creating a stronger, more diversified mutual insurer with greater scale and long-term stability.

Every decision and investment remains anchored in long-term benefits to customers, members, and communities. Come join us.

The Broker Training Specialist is responsible for delivering training programs for insurance brokers. This role ensures that brokers are equipped with the knowledge and skills necessary to effectively sell and service our insurance products. The Specialist will work closely with various departments to align training initiatives with company goals and regulatory requirements. This role will also support the BD team with Personal Lines product expertise and strong communication skills to deliver timely training and product updates, thereby bridging the gap between product development teams and brokers operating on the front line.

This role exists to strengthen broker capability through effective training, up‑to‑date materials, and ongoing support. Below are the roles' objectives.

Deliver High-Quality Training: Provide effective virtual and in-person training sessions that enhance broker product knowledge, sales skills, and compliance understanding, using engaging facilitation techniques and maintaining strong learner satisfaction

Maintain and Evolve Curriculum: Collaborate with the Broker Engagement Learning Partner to update and refine training materials, ensuring accuracy with evolving insurance products, regulatory requirements, and industry best practices.

Evaluate and Improve Learning Impact: Measure training effectiveness through assessments, feedback, and performance data, and use findings to adjust content, delivery methods, and support resources for continuous improvement.

Provide Ongoing Broker Support: Offer personal lines mentorship, respond to broker questions, and ensure they have the guidance needed to confidently apply training, navigate systems, and support customers effectively.

What will you do?

Training Delivery: Deliver effective virtual and in-person training sessions that build broker competence in product knowledge, sales practices, systems use, and regulatory compliance
Curriculum & Content Management: Maintain accurate and up-to-date training materials by collaborating with the Broker Engagement Learning Partner and SMEs to reflect product changes, regulatory updates, and industry best practices
Program Evaluation & Continuous Improvement: Monitor training effectiveness through assessments, feedback, and performance metrics, and implement enhancements to improve learner experience and business outcomes.
Documentation & Knowledge Resources: Create, update, and manage clear documentation; including FAQs, product guides, and job aids, to ensure brokers have accessible, accurate, and practical reference materials.

What will you need to succeed in this role?

Post-secondary diploma or undergraduate degree in a relevant field such as Business, Insurance, Education/Adult Learning, Communications, or related discipline.
2–3 years in personal lines insurance, underwriting, or broker support with solid understanding of products, underwriting guidelines, quoting workflows, and regulatory expectations.
1–2 years facilitating training or coaching, with the ability to apply adult learning principles and deliver both virtual and in‑person sessions.
1–2 years creating or updating training materials, job aids, or documentation.
Experience supporting brokers or customers directly, demonstrating strong communication and problem-solving skills.
Familiarity with insurance systems, workflows, and participating in system or product change initiatives.
Broker or customer-facing support experience (1–2 years) demonstrating clear communication and problem-solving.
Training facilitation experience (1–2 years) delivering virtual or in-person sessions using adult learning principles.
Content development or instructional design experience (1–2 years) creating training materials, job aids, or documentation.
Exposure to system updates or product launches (≈1 year) with ability to translate technical changes into training.
Training facilitation and presentation experience
Instructional design and content development
Broker support and customer service skills
Clear written and verbal communication
Analytical skills for evaluating learning effectiveness
Proficiency with insurance systems and workflows
LMS and learning technology skills
MS Office 365 and related programs
Project coordination and cross-functional collaboration

The expected base salary range for this position is $67,000 - $117,000. Depending on your relevant experience, skills, qualifications, market conditions and business needs, base compensation may vary. You have the potential to earn more through Gore Mutual’s discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

Please note: This range reflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process, we will discuss and consider how your unique qualifications align with the broader range for this position.

Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits, disability insurance, retirement plan matching, paid time off, recognition and perk programs

This posting pertains to an existing vacancy that is actively being filled.

Accessibility for applicants

Gore Mutual Insurance Company is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process.

If you require accommodation because of a disability, we will work with you to meet your needs. Contact us and a human resources representative will consult with you to determine an appropriate accommodation.

Should you request an accommodation during the interview process, please notify your Talent Acquisition Consultant.

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More about this job

Responsibilities

The Broker Training Specialist is responsible for delivering high-quality virtual and in-person training sessions to equip brokers with product knowledge and sales skills. They also manage curriculum development, evaluate training effectiveness, and provide ongoing support to ensure brokers can effectively service insurance products.

Requirements

Candidates must possess a post-secondary diploma or undergraduate degree and 2-3 years of experience in personal lines insurance or underwriting. Additionally, 1-2 years of experience in training facilitation and content development is required, along with strong communication and problem-solving abilities.

Skills

Training facilitation
Instructional design
Content development
Broker support
Customer service
Product knowledge
Underwriting guidelines
Regulatory compliance
Adult learning principles
Communication skills
Problem-solving
LMS
MS Office 365
Project coordination
Cross-functional collaboration
Analytical skills

Benefits

Extended health benefits
Dental benefits
Disability insurance
Retirement plan matching
Paid time off
Recognition programs
Perk programs

Visa sponsorship

Not detected in the job text

Keywords

Broker Training
Insurance
Underwriting
Personal Lines
Adult Learning
Curriculum Development
Instructional Design
Regulatory Compliance
Sales Training
LMS
MS Office 365
Product Knowledge
Facilitation
Documentation
Mentorship
Performance Metrics
Commercial Insurance
Property & Casualty
Business
Communications

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