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Added 6 mins ago
Planning Administrative Clerk
County of Wellington
Guelph, ON
Act as the departmental customer service representative providing the first point of contact for all inquiries to the Department, whether by phone, email, mail or in person. This includes…
Added 6 mins ago
PR
Customer Service Representative
POWERGROUP Resources
Smithville
- Full-time
As we continue to grow, we are looking for a Customer Service Representative to join our team. Reporting directly to the Office Manager, in this customer-focused role, you'll be the first…
Added 6 mins ago
DI
Claims Assistant - Winter 2027 Co-op/Intern
Definity Insurance Company
Waterloo, ON
- Full-time
Notify claims representative if reserves are depleted • Maintain workload within established guidelines and service standards and achieving the daily KPI target for invoices processed
Added 6 mins ago
DI
Representative, Auto Claims
Definity Insurance Company
Mississauga, ON
- Full-time
…delivering exceptional service? We are looking for a Claims Representative to join our Auto Claims team. In this role, you will investigate, evaluate, and resolve first-party automobile…
Added 6 mins ago
Registration/Scheduling Clerk, Shared Clinics
Nova Scotia Health and IWK Health
Halifax, NS
…many thousands of years prior to colonization. There are 13 First Nation communities across Nova Scotia, and more than 50 historic African Nova Scotian communities who also have a long,…
Added 6 mins ago
Short Order Cook, Formula Room
Nova Scotia Health and IWK Health
Halifax, NS
…many thousands of years prior to colonization. There are 13 First Nation communities across Nova Scotia, and more than 50 historic African Nova Scotian communities who also have a long,…
Added 6 mins ago
Admitting Clerk, Emergency
Nova Scotia Health and IWK Health
Halifax, NS
…many thousands of years prior to colonization. There are 13 First Nation communities across Nova Scotia, and more than 50 historic African Nova Scotian communities who also have a long,…
Added 1 hour ago
PH
Medical Laboratory Assistant
Provincial Health Services Authority
Chilliwack, BC
- Temporary
One (1) year's recent related experience or an equivalent combination of education, training and experience
Added 1 hour ago
PH
Medical Laboratory Assistant
Provincial Health Services Authority
New Westminster, BC
- Part-time
One (1) year's recent related experience or an equivalent combination of education, training and experience
Added 1 hour ago
PH
Medical Laboratory Assistant
Provincial Health Services Authority
New Westminster, BC
- Full-time
One (1) year's recent related experience or an equivalent combination of education, training and experience
Added 7 hours ago
H
Recreation Worker
HealthCareersInSask.ca
North Battleford, SK
- Full-time
We are committed to building a representative, diverse, inclusive, and culturally responsive workforce.
Added 7 hours ago
Office Administrative Assistant
HealthCareersInSask.ca
Oxbow, SK
One (1) year experience in an office environment
Added 7 hours ago
H
Community Program Builder
HealthCareersInSask.ca
Prince Albert, SK
- Part-time
One (1) year previous related life skills/experience
Added 7 hours ago
D
Client Financial Services Agent
Desjardins
Shawinigan, QC · Caisse Desjardins du Centre-de-la-Mauricie
- Full-time
4 weeks of flexible vacation starting in the first year
Added 7 hours ago
D
Personal Finance Advisor, Assigned Clientele
Desjardins
Montreal, QC · Caisse Desjardins du Cœur-de-l'Île
- Full-time
4 weeks of flexible vacation starting in the first year
Added 7 hours ago
C
Privacy Specialist, Privacy Compliance, Access and Freedom of Information Department – Permanent Full-Time (1.0)
CHEO
Ottawa, ON
- Full-time
…nurtured and continue to nurture this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this…
Added 12 hours ago
C
Financial Services Representative II
CIBC
Campbell River, BC · CampbellRiver-StAnns&IslandHwy
- Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 13 hours ago
C
Financial Services Representative II (UoNBC Career Fair)
CIBC
Prince George, BC
- Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 13 hours ago
C
Financial Services Representative II (UoNBC Career Fair)
CIBC
Prince George, BC
- Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 18 hours ago
GR
Technical Sales Representative & Branch Supervisor
Grasslands Recruitment Specialists - Canadian Ag Recruiter
ON · Ontario, Canada
- Full-time
Earn estimated first-year on-target earnings of $85,000–$90,000, with the opportunity for earnings to increase as your customer relationships and book of business grow. The commission…
Added 18 hours ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Alberta
Chit Chats
Calgary, AB
- Full-time
The role of the Sales Representative is essential in identifying, qualifying, and converting new business opportunities into active Chit Chats clients. This role is focused on building…
Added 18 hours ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - British Columbia
Chit Chats
Vancouver, BC
- Full-time
The role of the Sales Representative is essential in identifying, qualifying, and converting new business opportunities into active Chit Chats clients. This role is focused on building…
Added 20 hours ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Ontario
Chit Chats
Toronto, ON
- Full-time
The role of the Sales Representative is essential in identifying, qualifying, and converting new business opportunities into active Chit Chats clients. This role is focused on building…
Added 22 hours ago
QC
Enterprise Account Executive
Quiet Cabins
Toronto, ON
- Part-time
We're hiring our first Enterprise Account Development Representative. This is not a high-volume SDR seat. The role has two halves. First, you'll own a short list of 15–20 named target…
Added 1 day ago
PL
Educational Assistant
Prairie Land School Division 25
AB · Starland County, AB
- Internship
This is a part time position (0.5 FTE) at Cloverleaf Colony School to commence the first day of the 2026-2027 school year. You will be required to work 15 hours per week. Schedule will be…

Closed listing

Gore Mutual Insurance

Claims Customer Service Representative (Concierge)

Cambridge, ON, Canada

The expected base salary range for this position is $48,500 - $73,000.

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: The expected base salary range for this position is $48,500 - $73,000.
Experience: · Minimum 1 year of experience working in a customer service role.
Posting language: English
Posted: Sep 29, 2026

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Original job description

Archived listing. The details below describe a past opening.

At Gore Mutual, we’ve always set ourselves apart as a modern mutual that does good. Now, we’re proudly building on that legacy to transform our company - and our industry - for the better.

Effective January 1, 2026, Gore has joined Beneva - the country’s largest mutual insurance company - as part of its Property & Casualty operations in Ontario and Western Canada. During 2026, Gore will combine its operations with Unica Insurance, Beneva’s Ontario-based subsidiary specializing in niche commercial and personal insurance, creating a stronger, more diversified mutual insurer with greater scale and long-term stability.

Every decision and investment remains anchored in long-term benefits to customers, members, and communities. Come join us.

Gore Mutual has an exciting opportunity to begin a rewarding and fulfilling career in the insurance industry. In this role, our Claims Customer Service Representative (Concierge) are the first point of contact to our customers and brokers. Using their exceptional customer service skills, empathy and passion for helping others, they are truly making a difference to enhance our customer service delivery model and provide support and guidance where it’s needed most. When you join our Claims team, you will have the opportunity to thrive in your career where the possibilities to grow and develop are endless.

Responsibilities:

· Handle incoming calls from customers, brokers, vendors and third parties, to provide support and service within the claims process

· Taking first notice of loss information on new claims and assigning services (rental, etc)

· Answering questions on existing claims

· Make adjusting decisions on claims in the absence of dedicated advisors, exercising the same monetary and decision-making authority as an Associate Advisor, APD.

· Assist in general Auto claims handling when possible/required due to adjuster illness, vacation, etc.

· Assign all broker-reported and phone-intake Auto and Personal Property claims to the appropriate adjuster using the skills matrix tool.

Requirements:

· Minimum 1 year of experience working in a customer service role.

· Exceptional customer service and communication skills.

· Working knowledge of Microsoft Office Suite programs.

· Experience working in Claims would be considered an asset.

· CIP designation or working towards completion would be considered an asset.

· Able to multi-task and manage competing priorities in a fast-paced, dynamic work environment.

· Proficient typing skills preferred.

Hybrid: This is a hybrid role that includes the flexibility to work remotely, but regular in-person attendance in our Cambridge facility is expected (twice a week, Wednesdays and Thursdays).

The expected base salary range for this position is $48,500 - $73,000. Depending on your relevant experience, skills, qualifications, market conditions and business needs, base compensation may vary. You have the potential to earn more through Gore Mutual’s discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

Please note: This range reflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process, we will discuss and consider how your unique qualifications align with the broader range for this position.

Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits, disability insurance, retirement plan matching, paid time off, recognition and perk programs.

This posting pertains to an existing vacancy that is actively being filled.

Accessibility for applicants

Gore Mutual Insurance Company is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process.

If you require accommodation because of a disability, we will work with you to meet your needs. Contact us and a human resources representative will consult with you to determine an appropriate accommodation.

Should you request an accommodation during the interview process, please notify your Talent Acquisition Consultant.

About employer

More about this job

Responsibilities

The role involves acting as the first point of contact for customers and brokers to handle claims inquiries and provide support throughout the claims process. Responsibilities include taking first notice of loss information, making adjusting decisions, and assigning claims to appropriate adjusters.

Requirements

Candidates must have at least one year of experience in a customer service role and possess exceptional communication skills. Proficiency in Microsoft Office Suite is required, while experience in claims and a CIP designation are considered assets.

Skills

Customer service
Communication skills
Claims processing
Microsoft Office Suite
Multi-tasking
Decision-making
Empathy
Typing skills

Benefits

Extended health benefits
Dental benefits
Disability insurance
Retirement plan matching
Paid time off
Recognition programs
Perk programs

Visa sponsorship

Not detected in the job text

Keywords

Insurance
Claims
Customer Service
Auto Claims
Personal Property
Broker Relations
Microsoft Office
CIP Designation
Concierge
Adjusting
Claims Process
Property & Casualty

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