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Added 11 mins ago
M
Assistant Rooms Operations Manager
Marriott
Edmonton, AB
- Full-time
…that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to…
Added 1 hour ago
CI
Client Services Coordinator, Bilingual
Centah Inc.
Toronto, ON
- $55,000 to $60,000 CAD / year
- Full-time
…helping businesses establish, maintain, and optimize their home service programs. We specialize in enterprise-scale lead management software designed specifically for the home services…
Added 1 hour ago
PP
Night Concierge
Pinnacle Property Management Ltd
Millbank, ON
- Full-time
…calm, hotel-style environment where residents enjoy a 24-hour concierge, pool, fitness studio, cinema, sauna and private dining spaces. With Westminster Underground a short walk away, the…
Added 1 hour ago
Concierge Security Guard
GardaWorld
Toronto, ON
As a Concierge Security Guard, there is a high focus on customer service since you will be working with people all shift, in environments such as office towers, hotels, shopping centers,…
Added 2 hours ago
CI
Client Services Coordinator, Bilingual
Centah Inc
Remote, Canada
- Full-time
- Remote
…helping businesses establish, maintain, and optimize their home service programs. We specialize in enterprise-scale lead management software designed specifically for the home services…
Added 3 hours ago
R
Senior Advisor - Risk
Richter
Montreal, QC
- Full-time
Access to an on-demand concierge nannying, babysitting, and tutoring service
Added 3 hours ago
R
Senior IT Advisor, audit and cybersecurity
Richter
Montreal, QC
- Full-time
Access to on-demand concierge service, childcare, eldercare, and tutoring.
Added 3 hours ago
Security Guard - Ottawa, ON
GardaWorld
Ottawa, ON
As a casual Security Guard, your role will vary depending on the day and special event. Whether it’s customer service, patrols, or surveillance, we need you to adapt with agility and…
Added 4 hours ago
C
Receptionist (Weekends)
Chartwell
Mission, BC
- Part-time
Are you a welcoming, detail-oriented professional who thrives in a supportive environment? As a Receptionist/Concierge at Chartwell, you will be the friendly face of our residence and a key…
Added 4 hours ago
C
Receptionist/Concierge
Chartwell
Milton, ON
- Part-time
Are you a welcoming, detail-oriented professional who thrives in a supportive environment? As a Receptionist/Concierge at Chartwell, you will be the friendly face of our residence and a key…
Added 4 hours ago
GZ
Property Manager
Gestion Zagora
Moncton, NB
- Full-time
Coordinate contractors, vendors, and tenant service requests.
Added 5 hours ago
G
Full-Time Security Guard - Corporate Office (overnights)
GardaWorld
Toronto, ON
- Full-time
As a Concierge Security Guard, there is a high focus on customer service since you will be working with people all shift, in environments such as office towers.
Added 6 hours ago
M
Bellstand Attendant
Marriott
Saskatoon, SK
- Part-time
…transportation (e.g., taxicab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to…
Added 7 hours ago
QM
Office Manager
Quantum Management Services Ltd.
Vaughan, ON
- $60,000 to $65,000 CAD / year
- Contract
…and team members, so professionalism, patience and a warm, service-oriented approach are…
Added 7 hours ago
Reception - Concierge
Amica Senior Lifestyles
Ottawa, ON
As the Concierge, you are the first point of contact for all residents, families, and team members. With each interaction, you will create a positive and welcoming environment for everyone,…
Added 8 hours ago
TL
Guest Services Agent - Winter 2027
Tyax Lodge & Heliskiing
Gold Bridge, BC
- Full-time
…their ensure stay. You will be expected to provide exemplary service to all guests at all times while maintaining and exceeding the service standards set by Tyax Lodge & Heliskiing. The…
Added 11 hours ago
TL
Guest Services Agent - Winter 2027
Tyax Lodge & Heliskiing
Gold Bridge, BC
- $19 CAD / hour
- Full-time
…their ensure stay. You will be expected to provide exemplary service to all guests at all times while maintaining and exceeding the service standards set by Tyax Lodge & Heliskiing. The…
Added 11 hours ago
TL
Guest Service Agent - Summer 2026
Tyax Lodge & Heliskiing
Gold Bridge, BC
- Full-time
Job Board / Guest Service Agent - Summer 2026
Added 13 hours ago
HR
Seasonal Concierge
Holt Renfrew
Vancouver, BC
- Full-time
This holiday season, step into the world of Hotel Holts - Holt Renfrew’s Holiday 2026 celebration of extraordinary style, service and unforgettable experiences.
Added 14 hours ago
HR
Seasonal Concierge
Holt Renfrew
Calgary, AB
- Full-time
This holiday season, step into the world of Hotel Holts - Holt Renfrew’s Holiday 2026 celebration of extraordinary style, service and unforgettable experiences.
Added 16 hours ago
HR
Seasonal Concierge
Holt Renfrew
Mississauga, ON
- Full-time
This holiday season, step into the world of Hotel Holts - Holt Renfrew’s Holiday 2026 celebration of extraordinary style, service and unforgettable experiences.
Added 16 hours ago
HR
Seasonal Concierge
Holt Renfrew
Toronto, ON
- Full-time
This holiday season, step into the world of Hotel Holts - Holt Renfrew’s Holiday 2026 celebration of extraordinary style, service and unforgettable experiences.
Added 16 hours ago
HR
Seasonal Concierge
Holt Renfrew
Toronto, ON
- Full-time
This holiday season, step into the world of Hotel Holts - Holt Renfrew’s Holiday 2026 celebration of extraordinary style, service and unforgettable experiences.
Added 1 day ago
PB
Senior Brand Concierge
Poppy Barley Inc.
Vancouver, BC
- Part-time
The Senior Brand Concierge executes an incredible Poppy Barley customer experience and supports with any operational tasks and procedures. This role also can open and close the store as…
Added 1 day ago
Sutton - Winter 26/27- Concierge
Northland Properties
Revelstoke, BC
A Concierge is responsible for providing personalized assistance to hotel guests by arranging services, offering local recommendations, and ensuring a memorable stay. The concierge acts as…

Gore Mutual Insurance

Claims Customer Service Representative (Concierge)

Cambridge, ON, Canada

The expected base salary range for this position is $48,500 - $73,000.

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Job details

Pay: The expected base salary range for this position is $48,500 - $73,000.
Experience: · Minimum 1 year of experience working in a customer service role.
Posting language: English
Posted: Sep 29, 2026

Original job description

At Gore Mutual, we’ve always set ourselves apart as a modern mutual that does good. Now, we’re proudly building on that legacy to transform our company - and our industry - for the better.

Effective January 1, 2026, Gore has joined Beneva - the country’s largest mutual insurance company - as part of its Property & Casualty operations in Ontario and Western Canada. During 2026, Gore will combine its operations with Unica Insurance, Beneva’s Ontario-based subsidiary specializing in niche commercial and personal insurance, creating a stronger, more diversified mutual insurer with greater scale and long-term stability.

Every decision and investment remains anchored in long-term benefits to customers, members, and communities. Come join us.

Gore Mutual has an exciting opportunity to begin a rewarding and fulfilling career in the insurance industry. In this role, our Claims Customer Service Representative (Concierge) are the first point of contact to our customers and brokers. Using their exceptional customer service skills, empathy and passion for helping others, they are truly making a difference to enhance our customer service delivery model and provide support and guidance where it’s needed most. When you join our Claims team, you will have the opportunity to thrive in your career where the possibilities to grow and develop are endless.

Responsibilities:

· Handle incoming calls from customers, brokers, vendors and third parties, to provide support and service within the claims process

· Taking first notice of loss information on new claims and assigning services (rental, etc)

· Answering questions on existing claims

· Make adjusting decisions on claims in the absence of dedicated advisors, exercising the same monetary and decision-making authority as an Associate Advisor, APD.

· Assist in general Auto claims handling when possible/required due to adjuster illness, vacation, etc.

· Assign all broker-reported and phone-intake Auto and Personal Property claims to the appropriate adjuster using the skills matrix tool.

Requirements:

· Minimum 1 year of experience working in a customer service role.

· Exceptional customer service and communication skills.

· Working knowledge of Microsoft Office Suite programs.

· Experience working in Claims would be considered an asset.

· CIP designation or working towards completion would be considered an asset.

· Able to multi-task and manage competing priorities in a fast-paced, dynamic work environment.

· Proficient typing skills preferred.

Hybrid: This is a hybrid role that includes the flexibility to work remotely, but regular in-person attendance in our Cambridge facility is expected (twice a week, Wednesdays and Thursdays).

The expected base salary range for this position is $48,500 - $73,000. Depending on your relevant experience, skills, qualifications, market conditions and business needs, base compensation may vary. You have the potential to earn more through Gore Mutual’s discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

Please note: This range reflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process, we will discuss and consider how your unique qualifications align with the broader range for this position.

Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits, disability insurance, retirement plan matching, paid time off, recognition and perk programs.

This posting pertains to an existing vacancy that is actively being filled.

Accessibility for applicants

Gore Mutual Insurance Company is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process.

If you require accommodation because of a disability, we will work with you to meet your needs. Contact us and a human resources representative will consult with you to determine an appropriate accommodation.

Should you request an accommodation during the interview process, please notify your Talent Acquisition Consultant.

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More about this job

Responsibilities

The role involves acting as the first point of contact for customers and brokers to handle claims inquiries and provide support throughout the claims process. Responsibilities include taking first notice of loss information, making adjusting decisions, and assigning claims to appropriate adjusters.

Requirements

Candidates must have at least one year of experience in a customer service role and possess exceptional communication skills. Proficiency in Microsoft Office Suite is required, while experience in claims and a CIP designation are considered assets.

Skills

Customer service
Communication skills
Claims processing
Microsoft Office Suite
Multi-tasking
Decision-making
Empathy
Typing skills

Benefits

Extended health benefits
Dental benefits
Disability insurance
Retirement plan matching
Paid time off
Recognition programs
Perk programs

Visa sponsorship

Not detected in the job text

Keywords

Insurance
Claims
Customer Service
Auto Claims
Personal Property
Broker Relations
Microsoft Office
CIP Designation
Concierge
Adjusting
Claims Process
Property & Casualty

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