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Gore Mutual Insurance

People Operations Lead

Cambridge, ON, Canada

The expected base salary range for this position is $81,000 - $131,000. · Full-time

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Job details

Pay: The expected base salary range for this position is $81,000 - $131,000.
Job type: Full-time
Apply by: Nov 6, 2026
Experience: 5+ years of progressive Human Resources experience, including payroll administration, employee services, HR systems management, and handling confidential employee information
Posting language: English
Posted: Oct 7, 2026

Original job description

At Gore Mutual, we’ve always set ourselves apart as a modern mutual that does good. Now, we’re proudly building on that legacy to transform our company - and our industry - for the better.

Effective January 1, 2026, Gore has joined Beneva - the country’s largest mutual insurance company - as part of its Property & Casualty operations in Ontario and Western Canada. During 2026, Gore will combine its operations with Unica Insurance, Beneva’s Ontario-based subsidiary specializing in niche commercial and personal insurance, creating a stronger, more diversified mutual insurer with greater scale and long-term stability.

Every decision and investment remains anchored in long-term benefits to customers, members, and communities. Come join us.

The People Operations Lead is the subject matter expert and technical lead for core HR Operations, responsible for ensuring effective delivery, governance and continuous improvement of core processes including payroll, benefits administration, leave administration, HRIS administration, onboarding and offboarding.

The role leads key annual people programs for the Ops team including performance management, STIP & Merit, salary adjustment cycles as well as oversight of all audit and governance requirements.

This role will also have responsibilities to support Total Rewards Partner including Job Description Questionnaire evaluations, compensation survey analysis and assistance with annual processes.

Other responsibilities include;

Participate in special projects and other responsibilities as assigned, including but not limited to regular presentations and stepping into certain forums when Director is not available

Building strong relationships with PXPs, leaders, and employees to have a positive impact on work relationships, building morale and increasing productivity

Through formal needs analysis and/or consultations, identifies gaps and/or opportunities for new and/or improved services and programs

Accountabilities:

Leads HR Operations Process & Program Execution 

Technical Lead on all HR Operations processes including payroll, benefits administration, leave management, HRIS management and onboarding & offboarding

Lead in administering HR Operations processes such as STIP/ Merit, Performance Management, and compensation adjustment cycles

Improving efficiency or effectiveness of HR Operations processes

Total Rewards Support 

Perform JDQ evaluations as required

Support in comp survey data review and file preparation

Compensation cycle support

Additional support for regular TR processes as required

Governance 

Responsible for oversight of all PX Operations audits and action item implementation

Lead PX Ops policy review process

Supports People Inbox & Payroll process 

Provides oversight and audits payroll process

Responds to queries in People Inbox and supports People Operations Analyst with questions

Continuous improvement and training 

Coach/ mentor new PX Ops employees

Constantly looking for ways and means to optimize processes

Qualifications:

5+ years of progressive Human Resources experience, including payroll administration, employee services, HR systems management, and handling confidential employee information

Strong knowledge of HR practices, policies, and employment-related processes

Experience managing and maintaining HRIS platforms; experience with ADP is considered an asset

Demonstrated ability to streamline processes, identify efficiencies, and support continuous improvement initiatives

Excellent verbal and written communication skills, with the ability to build effective relationships across all levels of the organization

Proven ability to manage sensitive information with professionalism, discretion, and confidentiality

Bachelor's degree in Human Resources, Business Administration, or a related field. Or equivalent experience.

LI-Hybrid

The expected base salary range for this position is $81,000 - $131,000. Depending on your relevant experience, skills, qualifications, market conditions and business needs, base compensation may vary. You have the potential to earn more through Gore Mutual’s discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

Please note: This range reflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process, we will discuss and consider how your unique qualifications align with the broader range for this position.

Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits, disability insurance, retirement plan matching, paid time off, recognition and perk programs

This posting pertains to an existing vacancy that is actively being filled.

Accessibility for applicants

Gore Mutual Insurance Company is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process.

If you require accommodation because of a disability, we will work with you to meet your needs. Contact us and a human resources representative will consult with you to determine an appropriate accommodation.

Should you request an accommodation during the interview process, please notify your Talent Acquisition Consultant.

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More about this job

Responsibilities

Lead and improve core HR operations, including payroll, benefits, leave administration, HRIS, onboarding, offboarding, and annual performance and compensation programs. Oversee audits, policies, payroll processes, and employee inquiries while supporting total rewards activities and coaching the People Operations team.

Requirements

Requires at least five years of progressive HR experience, including payroll, employee services, HR systems, and confidential employee information. Candidates should have strong HR knowledge, experience maintaining HRIS platforms, process improvement capabilities, and a bachelor's degree in human resources, business administration, or a related field, or equivalent experience.

Skills

Payroll Administration
Benefits Administration
Leave Administration
HRIS Management
Onboarding And Offboarding
Performance Management
Compensation Administration
Total Rewards
Audit And Governance
Process Improvement
Employee Services
Confidential Information Management
Communication
Relationship Building
Coaching And Mentoring

Benefits

Extended Health Benefits
Dental Benefits
Disability Insurance
Retirement Plan Matching
Paid Time Off
Recognition Programs
Perk Programs
Discretionary Bonus Program

Visa sponsorship

Not detected in the job text

Keywords

Human Resources Operations
Payroll Administration
Benefits Administration
Leave Administration
HRIS
ADP
Onboarding
Offboarding
Performance Management
STIP
Merit Programs
Compensation Adjustments
Total Rewards
Job Description Questionnaire
Compensation Surveys
Audit
Governance
Policy Review
Employee Services
People Inbox
Process Improvement
Continuous Improvement
Employee Relations
Confidential Information
Coaching And Mentoring

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