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Added 15 mins ago
BS
Bilingual Customer Service Representative
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- $57,000 to $63,000 CAD / year
- Full-time
Bilingual Customer Service Representative (French and English Required)
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GE
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Gore Mutual Insurance

Property Appraisal Advisor

Cambridge, ON, Canada

The expected base salary range for this position is $56,000 - $103,500. · Full-time

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Job details

Pay: The expected base salary range for this position is $56,000 - $103,500.
Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

At Gore Mutual, we’ve always set ourselves apart as a modern mutual that does good. Now, we’re proudly building on that legacy to transform our company - and our industry - for the better.

Effective January 1, 2026, Gore has joined Beneva - the country’s largest mutual insurance company - as part of its Property & Casualty operations in Ontario and Western Canada. During 2026, Gore will combine its operations with Unica Insurance, Beneva’s Ontario-based subsidiary specializing in niche commercial and personal insurance, creating a stronger, more diversified mutual insurer with greater scale and long-term stability.

Every decision and investment remains anchored in long-term benefits to customers, members, and communities. Come join us.

The Property Appraisal Advisor role is critical in ensuring the accuracy and compliance of property damage estimates submitted to the claims department. This position is responsible for thoroughly reviewing and analyzing property damage estimates, assessing their adherence to company guidelines, policy coverage, and industry standards. The Property Estimate Review Desk personnel meticulously validate the estimation accuracy by identifying and addressing any discrepancies, errors, or inconsistencies within the estimates. They communicate effectively with adjusters, vendors, and other stakeholders to gather additional information and resolve any issues related to the estimates. Compliance and quality assurance are key priorities, as the Property Estimate Review Desk team ensures that estimates comply with policy conditions and regulatory requirements. Additionally, this role actively contributes to process improvements by sharing expertise, providing guidance, and offering insights on industry best practices. The Property Estimate Review Desk professionals maintain comprehensive documentation of their reviews and generate reports to track trends, identify areas for improvement, and support decision-making processes within the claims department.

Responsibilities:

· Thoroughly review property damage estimates submitted by field/desk adjusters, external vendors, third parties or third party insurers to ensure accuracy, completeness, and compliance with company guidelines and industry standards.

· Analyze estimates for consistency in scope, pricing, and adherence to policy coverage.

· Ensure that property damage estimates comply with applicable insurance policies, coverage limitations, and regulatory requirements.

· Conduct quality assurance checks to verify that estimates meet company standards, including proper documentation, coding, and pricing.

· Identify and address any discrepancies, errors, or inconsistencies within property damage estimates.

· Validate cost estimates for materials, labor, and other relevant factors to ensure accuracy and reasonableness.

· Communicate effectively with adjusters, vendors, and other stakeholders to gather additional information, clarify discrepancies, or resolve issues related to property damage estimates.

· Collaborate with the claims team to provide guidance, feedback, and support regarding estimate reviews and any necessary adjustments.

· Identify opportunities for cost containment and recommend alternative approaches or solutions to minimize claim expenses without compromising policyholder satisfaction or coverage.

· Maintain detailed and accurate records of estimate reviews, findings, and recommendations.

· Generate reports or summaries documenting review outcomes, trends, and areas for improvement.

· Negotiate and resolve any disputes or discrepancies with adjusters, vendors, or contractors regarding estimate findings or recommended modifications.

· Stay updated on industry best practices, construction materials, repair methods, and pricing trends to enhance estimation accuracy and effectiveness.

· Provide feedback and suggestions for process improvements to optimize the estimate review and approval process.

· Contribute to the development, enhancement, and maintenance of internal policies, guidelines, and procedures related to property damage estimation, review, and approval.

· Assist in training and mentoring new or less-experienced team members or adjusters in property estimate review processes, guidelines, and quality assurance standards.

· Share expertise and provide guidance on complex or challenging estimate reviews as required.

· Ensure a high level of customer service by promptly addressing inquiries, concerns, or escalations related to property damage estimates.

· Collaborate with the claims team to deliver accurate and fair claim settlements to policyholders while maintaining cost control measures.

Requirements:

· Strong estimating knowledge and experience with Xactimate

· Strong knowledge of applicable building codes and construction practices

· Strong and effective communication skills

· Effective Time management skills

· Ability to problem solve and seek solution driven results

· Strong analytical skills to identify, track and report on trends

· Undergraduate degree preferred

Job grade 4

The expected base salary range for this position is $56,000 - $103,500. Depending on your relevant experience, skills, qualifications, market conditions and business needs, base compensation may vary. You have the potential to earn more through Gore Mutual’s discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

Please note: This range reflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process, we will discuss and consider how your unique qualifications align with the broader range for this position.

Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits, disability insurance, retirement plan matching, paid time off, recognition and perk programs.

This posting pertains to an existing vacancy that is actively being filled.

Accessibility for applicants

Gore Mutual Insurance Company is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process.

If you require accommodation because of a disability, we will work with you to meet your needs. Contact us and a human resources representative will consult with you to determine an appropriate accommodation.

Should you request an accommodation during the interview process, please notify your Talent Acquisition Consultant.

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More about this job

Responsibilities

Review property damage estimates for accuracy, completeness, policy coverage, regulatory compliance, and alignment with company and industry standards. Resolve estimate discrepancies with adjusters and vendors, document findings, identify cost-control and process-improvement opportunities, and support claims teams through guidance and training.

Requirements

Candidates should have strong estimating knowledge and experience with Xactimate, along with knowledge of building codes and construction practices. Strong communication, time management, problem-solving, and analytical skills are required; an undergraduate degree is preferred.

Skills

Property Damage Estimating
Xactimate
Building Codes
Construction Practices
Estimate Review
Insurance Policy Coverage
Quality Assurance
Cost Validation
Cost Containment
Analytical Skills
Communication
Problem Solving
Time Management
Trend Analysis
Negotiation
Training and Mentoring

Benefits

Extended Health Benefits
Dental Benefits
Disability Insurance
Retirement Plan Matching
Paid Time Off
Recognition Programs
Perk Programs
Discretionary Bonus Program

Visa sponsorship

Not detected in the job text

Keywords

Property Appraisal
Property Damage Estimates
Xactimate
Building Codes
Construction Practices
Insurance Claims
Policy Coverage
Regulatory Requirements
Estimate Review
Quality Assurance
Cost Validation
Materials and Labor Pricing
Cost Containment
Claims Settlement
Estimate Disputes
Industry Best Practices
Repair Methods
Construction Materials
Pricing Trends
Process Improvement
Documentation
Trend Reporting
Adjusters
External Vendors
Training and Mentoring

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