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Added 7 mins ago
K
Student Success Manager
Kaplan
Edmonton, AB · KAP Edmonton University of Alberta
- $95,000 to $105,000 CAD / year
- Full-time
Added 7 mins ago
NC
Housing Support Worker
Neighbours Community Homes
Toronto, ON
- Full-time
Act as agent of the landlord, make and implement rent or behavioural agreements with tenants and monitor them.
Added 7 mins ago
DG
Vice-Président(e), Chaîne d'approvisionnement / Vice President Supply Chain - Montréal/Toronto
Dandurand Group
Montreal, QC
- Full-time
…l’industrie des vins et spiritueux. Nous agissons non seulement comme agent commercial, mais aussi comme embouteilleur, agence de marketing et propriétaire de marques. Cette structure…
Added 7 mins ago
ES
IVR Automation tester
Epsilon Solutions Ltd.
Toronto, ON
- Full-time
Experience in Genesys Cloud CX or similar CCaaS contact centre platforms is preferred, especially for inbound routing, agent handoffs, and History tontextdata transfer validation.
Added 38 mins ago
A
Agile Coach
Alithya
QC · QC, Canada
- Full-time
Agir comme agent de changement et promouvoir l’expérimentation.
Added 38 mins ago
Q
CCaaS Architect
Quantiphi
Canada
- Full-time
Proven experience with Google CCAIP (UJET): tenant configuration, channel setup, routing, IVR, agent tools, workforce features
Added 1 hour ago
A
Agent de qualité Tests non destructifs (NDT) / Quality Agent Non-Destructive Tests (NDT)
Airbus
Mirabel, QC · Montreal, QC
- Full-time
Added 1 hour ago
FS
Senior Python Developer
Futran Solutions
Mississauga, ON
- Full-time
Hands-on Gen AI/LLM experience: prompt design, tool/function calling, and agent orchestration.
Added 1 hour ago
MU
Responsable sélection étudiants, programme de maîtrise/Student selection agent, master's program
McGill University
Montreal, QC
- $63,810 to $95,710 CAD / year
- Full-time
Added 1 hour ago
SS
Senior Validation Engineer- Agentic AI
Sapphire Stream Technology
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Design, develop, test, deploy, and maintain AI agents and multi-agent workflows for component validation, quality analysis, automated testing, defect triage, reporting, and engineering…
Added 1 hour ago
C
Knowledge Graph Engineer
Centraprise
Toronto, ON
- Contract
LangGraph, MCP servers, or AI agent frameworks.
Added 1 hour ago
CN
Administrative Officer – Regional Office - Agente administrative/agent administratif – Bureau régional
Canadian Nuclear Safety Commission – Commission canadienne de sûreté nucléaire
SK · Saskatchewan, Canada
- $57,255 to $75,509 CAD / year
- Full-time
Added 2 hours ago
T
Security Agent
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Part-time
Join our Security team at Techo-Bloc! We have an opening for a Security Agent position to work in both our Saint-Hubert and Chambly locations.
Added 2 hours ago
T
Security Agent
Techo-Bloc
Chambly, QC
- Part-time
Join our Security team at Techo-Bloc! We have an opening for a Security Agent position to work in both our Saint-Hubert and Chambly locations.
Added 2 hours ago
IG
Tanium Engineer
Insight Global
Toronto, ON
- $55 to $70 CAD / hour
- Contract
∙ Demonstrated ability to design VM programs end-to-end, including scan architecture, agent deployment, and remediation workflow design
Added 2 hours ago
P
Customer Support Lead
Pontosense
Toronto, ON
- Full-time
The playbook: macros, scripts and troubleshooting guides that let any agent give the right answer first time
Added 3 hours ago
MP
Prime Residential Broker – Move to Dubai
McCone Properties
Vancouver, BC
- Full-time
The average agent here earned US$112,000 last year, tax free; US$2.9 million is our best year, not the usual one. There is no salary, so arrive with around six months of savings while you…
Added 3 hours ago
MP
Realtor – Relocate to Dubai
McCone Properties
Vancouver, BC
- Full-time
The average agent here earned US$112,000 last year, tax free; US$2.9 million is our best year, not the usual one. There is no salary, so arrive with around six months of savings while you…
Added 5 hours ago
M
Senior TypeScript Engineer
MapsPeople
Richmond Hill, ON
- Full-time
Hands-on experience with agentic AI development workflows, including spec-driven development, agent-assisted coding, testing, debugging, and code review using tools such as OpenAI Codex or…
Added 5 hours ago
GE
Reservation Agent - Internal Candidates Only
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…Office Manager, and/or Front Office Manager, the Reservation Agent promotes and sells room nights to existing and potential clients, while providing and exceptional level of service. To…
Added 6 hours ago
M
Senior Business Architecture Advisor, Direct Distribution
Maarut
Levis, QC
- Contract
Contact centre experience limited to operations or agent
Added 6 hours ago
MP
Realtor – Relocate to Dubai
McCone Properties
Saskatoon, SK
- Full-time
Our average agent earned US$112,000 last year, tax free - the US$2.9 million is our best, not our typical. Commission only means no salary, so bring around six months of savings to see you…
Added 6 hours ago
MP
Property Consultant – Move to Dubai
McCone Properties
Calgary, AB
- Full-time
Our average agent earned US$112,000 last year, tax free - the US$2.9 million is our best, not our typical. Commission only means no salary, so bring around six months of savings to see you…
Added 6 hours ago
MP
Real Estate Agent – Relocate to Dubai
McCone Properties
Calgary, AB
- Full-time
The average agent here earned US$112,000 last year, tax free; US$2.9 million is our best year, not the usual one. There is no salary, so arrive with around six months of savings while you…
Added 9 hours ago
A
Associé au support client
Aerotek
Montreal, QC
- Other
…paie et d'avantages sociaux. L'ASC est également le principal agent de liaison avec le siège social pour toutes les questions liées à la comptabilité. Les responsabilités spécifiques…

Gorgias

Account Executive, Expansion L2

Toronto, ON, Canada

Compensation Range: CA$80,000 - CA$88,464 · Full-time

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Job details

Pay: Compensation Range: CA$80,000 - CA$88,464
Job type: Full-time
Experience: 2 to 3 years of experience in a closing sales role (Account Executive or Account Manager) within SaaS or eCommerce tech.
Posting language: English
Posted: Oct 12, 2026

Original job description

We believe conversations will become the #1 way to shop.

At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.

Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.

To win, we focus relentlessly on:

Quality: conversations that feel authentic and on-brand.
Experience: effortless shopping from chat to checkout.
Re-engagement: personal, 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.

Join us to make Conversational Commerce real.

About The Team

The Account Management team is part of the Sales Team at Gorgias. We educate merchants on optimizing their customer experience for efficiency and personalization at scale. The focus of our team is cross-selling add-ons to our existing customer base. In this highly cross-functional role, you will be at the forefront of innovative tech solutions and your skills will be instrumental in driving revenue. You will join a team of 6 and have the chance to shape and build the team, playing a key role in launching new products.

What You’ll Do

Own a book of existing eCommerce accounts, focusing on expansion and upsells.
Drive the full sales cycle from demo to close for add-on and new product sales (average deal size: $10K–$15K ACV, typically closed in 3–5 calls).
Manage a high-velocity inbound pipeline, with some outbound to existing accounts.
Partner cross-functionally with Customer Success and Product teams to identify opportunities for automation and improved customer outcomes.
Use data to identify upsell opportunities and prioritize outreach effectively.
Ask the right pain-point questions to uncover growth potential within each account.
Continuously optimize your sales process to improve deal velocity and hit/exceed quota.

Who You Are

You’re a driven and data-minded seller who thrives in a fast-paced environment. You know how to balance volume with strategy, moving fast without sacrificing quality. You’re motivated by impact, love solving customer problems, and bring structure and curiosity to everything you do.

Specifically, you have:

2 to 3 years of experience in a closing sales role (Account Executive or Account Manager) within SaaS or eCommerce tech.
A proven track record of hitting and exceeding quota in a fast-paced, high-volume environment.
Strong ability to manage a high volume of accounts, balancing multiple deals simultaneously while staying organized and efficient.
A knack for asking strategic, pain-based questions that uncover new opportunities and deepen customer value.
A data-driven mindset. You use numbers to identify trends, spot upsell potential, and measure performance.
Able to juggle for speed and deal velocity, you can move quickly from demo to close while maintaining consultative quality.
Excellent time management and prioritization skills; you know how to balance calls, sequences, and follow-ups.
Tech-savvy and naturally curious, able to act as a solutions consultant who speaks confidently about how Gorgias drives customer experience and revenue impact.
Strong communication skills with clear, engaging, and persuasive communication across written, verbal, and presentation formats.

Nice to Have

Experience working directly with eCommerce merchants or within a tech startup.
Background in running or advising online stores/brands on best practices.

Perks & Benefits:

🏖️ 5-week vacation
🤕 Paid sick leave (15 days)
🌏 6 weeks full remote/year
🧸 Paid parental leave (16 weeks)
🍽️ CAD $400/month for lunch expenses (you’ll have your own Gorgias credit card)
🏥 We provide private health insurance and retirement pension
💆🏻‍♀️ Get up to CAD $900 to set up your workstation at home (working from home should feel breezy)
📚 Get up to CAD $2600 of learning material and wellness support per year! This includes CAD 1950 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a CAD 650 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.
🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats!

AI at Gorgias

At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones.

The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.

We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.

AI use in Recruiting at Gorgias

By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our Applicant Privacy Policy.

Diversity & Inclusion at Gorgias

We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.

If you need accommodations during the application or interview process, please contact us at accommodation@gorgias.com.

Compensation Range: CA$80,000 - CA$88,464

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More about this job

Responsibilities

Manage a portfolio of existing e-commerce accounts and drive expansion by selling add-ons and new products through the full sales cycle, from demo to close. Use data to prioritize opportunities, uncover customer needs, and collaborate with Customer Success and Product teams to improve customer outcomes and revenue.

Requirements

Candidates should have 2–3 years of closing sales experience in SaaS or e-commerce technology and a record of meeting or exceeding quota in a fast-paced, high-volume environment. They should be organized, data-minded, consultative, persuasive communicators who can manage multiple deals and move efficiently from demo to close.

Skills

Account Expansion
Upselling
Full-Cycle Sales
SaaS Sales
E-Commerce
Account Management
Pipeline Management
Quota Attainment
Consultative Selling
Discovery And Pain-Point Questions
Data-Driven Sales
Cross-Functional Collaboration
Customer Experience
Time Management
Prioritization
Communication And Presentation

Benefits

Five Weeks Of Vacation
Paid Sick Leave
Six Weeks Of Remote Work Per Year
Paid Parental Leave
Monthly Lunch Allowance
Private Health Insurance
Retirement Pension
Home Office Setup Allowance
Annual Learning And Wellness Budget
Company Summits And Retreats
Premium AI Tools

Visa sponsorship

Not detected in the job text

Keywords

Account Executive
Account Management
Account Expansion
Upselling
Cross-Selling
SaaS
E-Commerce
Conversational Commerce
Artificial Intelligence
AI Agents
Customer Experience
Sales Cycle
Sales Demos
Deal Closing
Annual Contract Value
Inbound Pipeline
Outbound Sales
Customer Success
Product Collaboration
Sales Quota
Data-Driven Sales
Upsell Opportunities
Automation
Pain-Point Discovery
Revenue Growth
Online Merchants
Customer Personalization

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