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Added 4 mins ago
SA
Manufacturing & Systems Engineer
Savage Arms (Canada), Inc.
Lakefield, ON
- Full-time
…Engineer on a full-time permanent basis. Reporting to the General Manager, the Manufacturing & Systems Engineer will be responsible for a range of duties including but not limited to the…
Added 20 mins ago
HP
322-26 Building Support Services - HVAC, Facilities Management, Full-Time, Stratford (Alliance Wide)
Huron Perth Healthcare Alliance
Stratford, ON
- Full-time
Directly responsible to the Manager, Facilities Management for effectively and efficiently providing quality maintenance services as assigned.
Added 34 mins ago
RH
Production Manager
Robert Half
Toronto, ON · North York, ON
- $100,000 to $120,000 CAD / year
- Full-time
Our client, a leading content and creative production organization, is seeking a Production Manager to join their Retail & Commercial Operations team. This opportunity is ideal for an…
Added 34 mins ago
RH
Product Manager
Robert Half
Mississauga, ON
- $85,000 to $95,000 CAD / year
- Full-time
Our client, an established engineering and manufacturing organization specializing in electronic controls and automation solutions for heavy equipment and machinery, is seeking a Product…
Added 35 mins ago
Assistant Manager, Settlements & Clearing
Scotiabank
Toronto, ON
Adaptability to operate in a rapidly changing environment regarding policies, procedures, automation, and client needs
Added 50 mins ago
A
Regional Electrical Project Engineering Specialist
Alcoa
Montreal, QC · Bécancour, QC · Baie-Comeau, QC · Deschambault, QC · CA ABI Becancour, QC
- Full-time
Reporting to the Regional Capital Projects Engineering Manager, you will support the definition, development, and execution of capital projects with a focus on electrical systems,…
Added 1 hour ago
RH
Controller
Robert Half
Markham, ON
- Full-time
Drive efficiencies through automation, controls, and best practices.
Added 1 hour ago
L
Pricing Coordinator / Cordonnateur de prix
Leviton
Pointe-Claire, QC
- Full-time
Reporting to the Pricing Manager, this role is an integral part of the Pricing department, providing support to the internal quotes team, the Canadian Sales team, and both local and US…
Added 1 hour ago
Hydropower Senior Manager - Digital - North America
Hatch
Mississauga, ON
…capabilities spanning Integrated Operations, Digital Value Chains, Automation & Autonomy, Asset & Operational Intelligence, and AI led process…
Added 1 hour ago
SA
Production Coordinator
Stelumar Advanced Manufacturing Inc.
Canada
- Full-time
…entrepreneur Peter Gilgan, founder of Mattamy Homes, Stelumar combines automation, robotics, and AI to modernize construction and help address the housing shortage. With state-of-the-art…
Added 2 hours ago
WN
Manager, Guidewire
WCB Nova Scotia
Dartmouth, NS
- Full-time
The Workers' Compensation Board of Nova Scotia is looking for a Manager of Guidewire to lead the evolution of one of the organization's most critical technology platforms. This is a role…
Added 4 hours ago
S
B200 Media, Buffer, Washing and Sterilizing (MBWS) Operations Manager - Night
Sanofi
Toronto, ON
- Full-time
R2867869 B200 Media, Buffer, Washing and Sterilizing (MBWS) Operations Manager - Night
Added 6 hours ago
E
Intermediate Engineer (Distribution Design)
EllisDon
Calgary, AB
- Full-time
…our Distribution team. Reporting to the Distribution Program Manager, the Intermediate Engineer will provide hands-on leadership, mentorship, guidance, and oversight to the Distribution…
Added 6 hours ago
E
Senior Engineer (Distribution Design)
EllisDon
Calgary, AB
- Full-time
…our Distribution team. Reporting to the Distribution Program Manager, the Senior Engineer will provide hands-on leadership, mentorship, guidance, and oversight to the Distribution Group.…
Added 6 hours ago
OT
Lead Automation Architect
Open Text Corporation
Mississauga, ON · Richmond Hill, ON · Waterloo, ON
- Other
As a Lead Automation Architect, you will establish the technical foundation of this initiative designing architectures, frameworks, and reusable patterns that empower teams to build…
Added 7 hours ago
CO
Business Advisor
City of Saint John
Saint John, NB
- Full-time
The position serves as backup to the Customer Service Manager and provides leadership to the Customer Experience Specialist.
Added 8 hours ago
V
Estimating Lead
voestalpine
Richmond, BC
- Full-time
Reporting to the Senior Manager, Estimating, the Estimating Lead performs the core estimating process by reviewing tender requirements and preparing accurate material and labour estimates…
Added 9 hours ago
CO
Corporate Services Financial & Administration Manager
City of Lethbridge
Lethbridge, AB
- Full-time
…Lethbridge as our next Corporate Services Financial & Administration…
Added 9 hours ago
LT
IT Service Professional
LMI Technologies
Burnaby, BC
- Full-time
Working as part of our global IT team and reporting directly to the IT Service Manager at our Burnaby head office, your mission is to maintain peak operational workflow for our staff by…
Added 9 hours ago
K
Sea Logistics Pricing Supervisor
Kuehne+Nagel
Montreal, QC
- Full-time
…escalations, and partner closely with the National Revenue Manager, Sales, and Management to shape pricing strategies that support both new opportunities and long‑standing customer…
Added 9 hours ago
T
Quality Engineer II (VMS)
TD
Toronto, ON
- Full-time
Hands on role focused on test automation activities with high level of complexity
Added 9 hours ago
CI
Building Operator
Colliers International
Mississauga, ON
- Full-time
…report completion and/or unusual conditions to the Operations Manager (or…
Added 10 hours ago
TI
Digital Marketing & Automation Manager - Bravo Insurance Services Ltd.
The InsureBC Group
Vancouver, BC
- Full-time
We are looking for a hands-on,forward-thinking Digital Marketing & Automation Manager to step into anestablished role and take it to the next level. This is not a greenfieldposition - we…
Added 10 hours ago
Yardi Support Specialist (2 Year Contract)
Medallion Corporation
Toronto, ON
…construction portfolios. In this role, you will support the Manager, Enterprise with the enterprise migration from Yardi Voyager 7s to Voyager Virtuoso Enterprise/Voyager 8. You will serve…
Added 10 hours ago
PC
Strategic Segment & Customer Marketing Manager
Phoenix Contact Ltd
Milton, ON
- Full-time
…solutions for the future using trend-setting connection and automation technology. Wherever they are needed - for example, in transportation infrastructure, electromobility, for clean…

Gorgias

AI Deployment Manager, Enterprise

Toronto, ON, Canada

$123,000 to $136,000 CAD / year · Full-time

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Job details

Pay: $123,000 to $136,000 CAD / year
Job type: Full-time
Apply by: Oct 14, 2026
Posting language: English
Posted: Oct 5, 2026

Original job description

We believe conversations will become the #1 way to shop.

At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.

Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.

To win, we focus relentlessly on:

Quality: conversations that feel authentic and on-brand.
Experience: effortless shopping from chat to checkout.
Re-engagement: personal, 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.

Join us to make Conversational Commerce real.

About The Team

The AI Deployment (Customer Implementation) Team at Gorgias is dedicated to ensuring a seamless and successful start for every customer's journey with our products. Our primary objective is to elevate the onboarding experience by delivering a white-glove service and expert guidance to our customers. This involves cultivating a heightened proficiency in product knowledge, engaging in consultative conversations, and adopting a strategic implementation approach that extends beyond mere activation. Our mission is to empower companies to launch swiftly and effectively on Gorgias, showcasing the exceptional value of our flagship products: Helpdesk and AI Agent.

Our team plays a pivotal role in the overall success of our products, influencing customer adoption, usage, and retention. As AI becomes central to how merchants support their customers, we're at the forefront of helping businesses unlock automation, configure AI Agent, and drive measurable outcomes from day one. By fostering meaningful connections with our customers, we contribute to the sustained growth and satisfaction of businesses leveraging Gorgias solutions.

About The Role

As the AI Deployment Manager, your role is to manage the entire onboarding process for your book of business, beginning to end - from sales handover through configuration, training, and activation. As the first point of contact, this role is instrumental in managing all aspects of customer relations post-sales stage.

You will actively contribute to our mission of providing a white-glove onboarding experience, showcasing the value of our flagship products, Helpdesk and AI Agent. The perfect fit for this role is an adept professional with a consultative mindset and a strategic approach to onboarding.

What You'll Do

Conduct in-depth discovery and implementation sessions for your book of business, tailoring the experience to drive adoption and usage of our Helpdesk and AI Agent products.
Build on behalf of the customer, utilizing a consultative approach to customize solutions that align with their specific needs and goals.
Design and drive AI Agent adoption roadmaps for each customer, sequencing automation rollout to support change management and prove value at each stage.
Drive the activation ratio and reduce time to value through a white-glove experience, providing expert guidance on both Helpdesk and AI Agent configuration.
Establish trust with customers by demonstrating expert knowledge of our products, sharing best practices, and communicating the business impact of AI adoption in clear, compelling terms.
Act as the primary liaison between customers and internal teams, ensuring seamless communication and cross-functional accountability throughout the onboarding process.
Manage integrations with the customer's ecommerce tech stack; explore feasibility of custom integration paths and troubleshoot proactively using available technical resources and AI tools.
Drive project timelines through clear milestone setting and workback schedules, ensuring effective project management throughout the implementation.
Analyze and interpret e-commerce customer data to build compelling, executive-ready narratives - translating support metrics and AI Agent outcomes into business impact framed around revenue, efficiency, and risk, so that CEOs and CFOs become champions, not blockers.
Document customer interactions, configurations, and learnings meticulously - contributing insights that improve future implementations and team best practices.
Proactively identify and mitigate roadblocks to decrease time to value, and coach L1/L2 peers by sharing patterns, playbooks, and implementation learnings.
Leverage AI tools to accelerate discovery synthesis, solution design, and documentation.

Who You Are

Experience: 3–5+ years in SaaS as an implementation manager or similar post-sales role, driving adoption and activation with a demonstrated track record of independently delivering complex implementations. Ecommerce experience is a strong plus.
Consultancy and Project Management: 3–5+ years crafting and overseeing project timelines tailored to enhance activation among merchants, encompassing strategic recommendations and actionable suggestions. Comfortable managing 25-30 accounts simultaneously with a high degree of autonomy.
Communication Skills: Exceptional communication, interpersonal, and executive presence. You build compelling narratives that resonate at the CEO and CFO level - translating complex data and AI outcomes into clear business impact, overcoming objections before they become roadblocks, and turning skeptics into champions. You adapt your message and materials to any audience.
Technical Curiosity: You understand how ecommerce platforms and integrations work, you're comfortable exploring how to build or troubleshoot integrations, and you default to resourcefulness over escalation. Familiarity with Shopify and common ecommerce tech stacks is a strong plus.
AI & Automation Mindset: Passionate about technology, automation, and the future of AI in customer support. Comfortable configuring AI Agent, discussing automation strategy with merchants, and learning new AI capabilities quickly. Proactively uses tools like Claude to improve your own efficiency.
Adaptability and Learning Agility: Thrives in an evolving onboarding process, demonstrating adaptability to change, quick learning, and the ability to keep up with new product developments and process changes.
Relationship Building: Passionate about building and maintaining relationships, with a focus on driving engagement, product adoption, and mitigating churn.
Passion for Learning: Demonstrated passion for continuous learning and personal growth. You stay current on Gorgias product developments and ecommerce trends, and you actively contribute to team knowledge.
Bilingual French is an asset - not required

Perks & Benefits

🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)

🤕 Paid sick leave

🧸 Paid parental leave (16 weeks)

💻 MacBook Air

🏥 Health insurance with Sunlife and RRSP matching with Wealthsimple

💆🏻‍♀️ Get up to $900 CAD to set up your workstation at home (working from home should feel breezy)

📚 Get up to $2600 CAD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)

🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

AI at Gorgias

At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones.

The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.

We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.

AI use in Recruiting at Gorgias

By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our Applicant Privacy Policy.

Diversity & Inclusion at Gorgias

We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.

If you need accommodations during the application or interview process, please contact us at accommodation@gorgias.com.

Compensation Range: CA$123K - CA$136K

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More about this job

Responsibilities

Manage end-to-end onboarding for a portfolio of customers, including discovery, product configuration, training, integrations, project timelines, and activation of Helpdesk and AI Agent. Develop customer-specific AI adoption roadmaps, communicate measurable business outcomes to executives, resolve implementation roadblocks, and share learnings with internal teams.

Requirements

Candidates should have 3–5+ years of SaaS implementation or post-sales experience and a track record of independently delivering complex implementations, along with 3–5+ years of project management experience. They should be comfortable managing 25–30 accounts, communicating with executives, troubleshooting ecommerce integrations, and configuring AI automation; ecommerce and Shopify experience are strong advantages, while French is an asset.

Skills

SaaS Implementation
Customer Onboarding
Project Management
AI Agent Configuration
Ecommerce
Customer Adoption
Integration Troubleshooting
Executive Communication
Data Analysis
Change Management
Consultative Selling
Automation Strategy
Cross-Functional Collaboration
Shopify
Technical Problem-Solving

Benefits

Five Weeks Of Vacation
Paid Sick Leave
16 Weeks Of Paid Parental Leave
MacBook Air
Health Insurance
RRSP Matching
Up To CA$900 For Home Workstation Setup
Up To CA$2,600 Annual Learning Budget
Company-Wide Quarterly Summits
Annual Team And Company Retreats
Access To Premium AI Tools

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Implementation
Customer Onboarding
Helpdesk
AI Agent
Conversational Commerce
Ecommerce
Shopify
Integrations
Automation
AI Adoption
Project Management
Change Management
Customer Activation
Time To Value
Customer Retention
Discovery Sessions
Solution Design
Data Analysis
Executive Communication
Revenue Impact
Support Metrics
Cross-Functional Collaboration
Claude
Customer Success

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