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Added 6 mins ago
PG
Content Creator
Publicis Groupe Holdings B.V
Toronto, ON
- $60,000 to $65,000 CAD / year
- Full-time
…within four main activities: Communication, Media, Data and Technology. Publicis Groupe Canada represents the vision of a set of collaborative and integrated agencies that offer expertise…
Added 6 mins ago
M
Software Engineer II, Core Edge Processing
Marqeta
Remote, Canada
- Full-time
- Remote
Prior on-call or production-support experience
Added 6 mins ago
M
Staff Software Engineer - Core Edge Processing
Marqeta
Remote, Canada
- Full-time
- Remote
Monthly stipend to support our remote work model
Added 6 mins ago
J
Senior Data Analyst
Jane
Remote, Canada
- Full-time
- Remote
Develop and optimize Looker dashboards to support financial planning, revenue analysis, cost insights, and transaction-level reporting.
Added 6 mins ago
Associate Development Manager - EA Sports FC
Electronic Arts
Vancouver, BC
What an Associate Development Manager (ADM) does at EA:
Added 6 mins ago
CO
Advisor, Diagnostic Laboratory Medicine
COLLEGE OF PHYSICIANS & SURGEONS OF ALBERTA
Edmonton, AB
- Full-time
Prepare assessment reports for Program Manager review and distribution to facilities.
Added 6 mins ago
TA
Business Process & Training Specialist, Integrated Operations Centre (IOC)
Transat AT
Montreal, QC
- Full-time
In collaboration with the Manager, Business Processes and Training, the incumbent will play a key role in the continuous improvement of the Integrated Operations Centre (IOC). The person…
Added 6 mins ago
TC
Fraud, Waste and Abuse Operations Lead Analyst - 12 Months Contract - Express Scripts Canada
The Cigna Group
Mississauga, ON
- Full-time
…and professional expertise of our people with leading edge information management systems and technology. ESC is a wholly owned subsidiary of Express Scripts Inc., one of the largest…
Added 20 mins ago
E
Associate, Research & Delivery (English)
Exiger
Vancouver, BC
- $50,000 to $60,000 CAD / year
- Full-time
Create and determine contents of reports using a combination of web-based compliance tools, open-source resources, client-provided information, and Exiger’s case management system.
Added 20 mins ago
AT
Business Process & Training Specialist, Integrated Operations Centre (IOC)
Air Transat
Montreal, QC
- Full-time
In collaboration with the Manager, Business Processes and Training, the incumbent will play a key role in the continuous improvement of the Integrated Operations Centre (IOC). The person…
Added 20 mins ago
GT
Data Services Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $35 to $44 CAD / hour
- Contract
…partners by managing the data capture requirements for legal information for capital markets trading products; the candidate will also be responsible for managing and investigating trade…
Added 20 mins ago
HD
Temporary Itinerant Student Resource Teacher Indigenous Education (Grades 9 - 12)
Halton District School Board
Burlington, ON
- Temporary
Effective use of technology enhanced learning to support student achievement
Added 20 mins ago
OD
Financial Analyst - 1.0 Regular
Ottawa-Carleton District School Board (OCDSB)
Ottawa, ON · Nepean, ON
- Full-time
Reporting to the Team Manager, the Financial Analyst supports the Finance Department and the District’s Indigenous Education Programs with the day-to-day financial operations, financial…
Added 20 mins ago
OD
Finance Officer - 1.0 Regular
Ottawa-Carleton District School Board (OCDSB)
Ottawa, ON · Nepean, ON
- Full-time
Reporting to the Team Manager, Financial Planning, the Finance Officer is responsible for preparing supporting documentation that contributes to the development and management of the Board…
Added 20 mins ago
FT
Lead Software Engineer
Franklin Templeton
Toronto, ON
- Full-time
At Franklin Templeton, we believe success is built through powerful partnerships. As a forward thinking asset manager, we build dynamic relationships with clients, understand their goals,…
Added 21 mins ago
Software Engineer I
RAM Engineering Ltd.
Vancouver, BC
Bachelor’s degree or diploma in Computer Science, Software Engineering, Information Technology, or a related field, or equivalent practical experience.
Added 49 mins ago
R
Strategic Operations Manager - Partnerships
Relay
Toronto, ON
- Full-time
We’re looking for a Strategic Operations Manager - Partnerships to join our team supporting the Partner Sales team to empower accounting and bookkeeping professionals to better serve their…
Added 49 mins ago
A
Senior Manager, Data Governance Implementation
Aviso
Toronto, ON
- $115,000 to $135,000 CAD / year
- Full-time
We're looking to fill an opening for a Senior Manager, Data Governance Implementation, to join our Technology Partners team.
Added 49 mins ago
SR
Head of People
Serv Recruitment
Kelowna, BC
- Full-time
…hands-on operator responsible for building the systems that support the entire employee…
Added 49 mins ago
TU
Senior Project Manager – App Mod Program
The University of British Columbia
Vancouver, BC
- $11,397 to $17,081.58 CAD / month
- Full-time
AAPS Salaried - Information Systems and Technology, Level E2
Added 49 mins ago
HR
Technology Operations Manager
Hughes Recruitment & Strategy Collective
Hague, SK
- Full-time
5+ years of progressive experience in information technology, technical support, infrastructure, or systems administration is ideal.
Added 49 mins ago
ES
Senior Manager, Finance and Administration
Edmonton Southside Primary Care Network
AB · Edmonton, AB
- Full-time
The Senior Manager, Finance and Administration provides strategic financial leadership and oversees the integrity and effective use of the corporation’s financial systems. The role leads…
Added 49 mins ago
B
Health, Safety, Environment, Quality and Operations Manager
BMT
Ottawa, ON
- $90,000 to $110,000 CAD / year
- Full-time
The HSEQ manager also provides leadership in the provision of facilities, information technology, and security across the organization. They ensure BMT staff have the right tools in the…
Added 49 mins ago
D
Manager, Data Governance
Deloitte
Toronto, ON
- Full-time
As the Manager, Data Governance, you will support the execution of the enterprise Data Governance program, translating strategic direction into coordinated delivery within the Data Risk &…
Added 49 mins ago
JH
Private Dining Sales & Operations Manager - Fine Dining
JRoss Hospitality Recruiters
Toronto, ON
- Full-time
Support the General Manager and Assistant General Manager with daily restaurant operations and front-of-house leadership.

Closed listing

Gorgias

AI Deployment Manager, Enterprise

Toronto, ON, Canada

$123,000 to $136,000 CAD / year · Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $123,000 to $136,000 CAD / year
Job type: Full-time
Closing date: Oct 14, 2026
Posting language: English
Posted: Oct 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

We believe conversations will become the #1 way to shop.

At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.

Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.

To win, we focus relentlessly on:

Quality: conversations that feel authentic and on-brand.
Experience: effortless shopping from chat to checkout.
Re-engagement: personal, 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.

Join us to make Conversational Commerce real.

About The Team

The AI Deployment (Customer Implementation) Team at Gorgias is dedicated to ensuring a seamless and successful start for every customer's journey with our products. Our primary objective is to elevate the onboarding experience by delivering a white-glove service and expert guidance to our customers. This involves cultivating a heightened proficiency in product knowledge, engaging in consultative conversations, and adopting a strategic implementation approach that extends beyond mere activation. Our mission is to empower companies to launch swiftly and effectively on Gorgias, showcasing the exceptional value of our flagship products: Helpdesk and AI Agent.

Our team plays a pivotal role in the overall success of our products, influencing customer adoption, usage, and retention. As AI becomes central to how merchants support their customers, we're at the forefront of helping businesses unlock automation, configure AI Agent, and drive measurable outcomes from day one. By fostering meaningful connections with our customers, we contribute to the sustained growth and satisfaction of businesses leveraging Gorgias solutions.

About The Role

As the AI Deployment Manager, your role is to manage the entire onboarding process for your book of business, beginning to end - from sales handover through configuration, training, and activation. As the first point of contact, this role is instrumental in managing all aspects of customer relations post-sales stage.

You will actively contribute to our mission of providing a white-glove onboarding experience, showcasing the value of our flagship products, Helpdesk and AI Agent. The perfect fit for this role is an adept professional with a consultative mindset and a strategic approach to onboarding.

What You'll Do

Conduct in-depth discovery and implementation sessions for your book of business, tailoring the experience to drive adoption and usage of our Helpdesk and AI Agent products.
Build on behalf of the customer, utilizing a consultative approach to customize solutions that align with their specific needs and goals.
Design and drive AI Agent adoption roadmaps for each customer, sequencing automation rollout to support change management and prove value at each stage.
Drive the activation ratio and reduce time to value through a white-glove experience, providing expert guidance on both Helpdesk and AI Agent configuration.
Establish trust with customers by demonstrating expert knowledge of our products, sharing best practices, and communicating the business impact of AI adoption in clear, compelling terms.
Act as the primary liaison between customers and internal teams, ensuring seamless communication and cross-functional accountability throughout the onboarding process.
Manage integrations with the customer's ecommerce tech stack; explore feasibility of custom integration paths and troubleshoot proactively using available technical resources and AI tools.
Drive project timelines through clear milestone setting and workback schedules, ensuring effective project management throughout the implementation.
Analyze and interpret e-commerce customer data to build compelling, executive-ready narratives - translating support metrics and AI Agent outcomes into business impact framed around revenue, efficiency, and risk, so that CEOs and CFOs become champions, not blockers.
Document customer interactions, configurations, and learnings meticulously - contributing insights that improve future implementations and team best practices.
Proactively identify and mitigate roadblocks to decrease time to value, and coach L1/L2 peers by sharing patterns, playbooks, and implementation learnings.
Leverage AI tools to accelerate discovery synthesis, solution design, and documentation.

Who You Are

Experience: 3–5+ years in SaaS as an implementation manager or similar post-sales role, driving adoption and activation with a demonstrated track record of independently delivering complex implementations. Ecommerce experience is a strong plus.
Consultancy and Project Management: 3–5+ years crafting and overseeing project timelines tailored to enhance activation among merchants, encompassing strategic recommendations and actionable suggestions. Comfortable managing 25-30 accounts simultaneously with a high degree of autonomy.
Communication Skills: Exceptional communication, interpersonal, and executive presence. You build compelling narratives that resonate at the CEO and CFO level - translating complex data and AI outcomes into clear business impact, overcoming objections before they become roadblocks, and turning skeptics into champions. You adapt your message and materials to any audience.
Technical Curiosity: You understand how ecommerce platforms and integrations work, you're comfortable exploring how to build or troubleshoot integrations, and you default to resourcefulness over escalation. Familiarity with Shopify and common ecommerce tech stacks is a strong plus.
AI & Automation Mindset: Passionate about technology, automation, and the future of AI in customer support. Comfortable configuring AI Agent, discussing automation strategy with merchants, and learning new AI capabilities quickly. Proactively uses tools like Claude to improve your own efficiency.
Adaptability and Learning Agility: Thrives in an evolving onboarding process, demonstrating adaptability to change, quick learning, and the ability to keep up with new product developments and process changes.
Relationship Building: Passionate about building and maintaining relationships, with a focus on driving engagement, product adoption, and mitigating churn.
Passion for Learning: Demonstrated passion for continuous learning and personal growth. You stay current on Gorgias product developments and ecommerce trends, and you actively contribute to team knowledge.
Bilingual French is an asset - not required

Perks & Benefits

🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)

🤕 Paid sick leave

🧸 Paid parental leave (16 weeks)

💻 MacBook Air

🏥 Health insurance with Sunlife and RRSP matching with Wealthsimple

💆🏻‍♀️ Get up to $900 CAD to set up your workstation at home (working from home should feel breezy)

📚 Get up to $2600 CAD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)

🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

AI at Gorgias

At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones.

The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.

We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.

AI use in Recruiting at Gorgias

By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our Applicant Privacy Policy.

Diversity & Inclusion at Gorgias

We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.

If you need accommodations during the application or interview process, please contact us at accommodation@gorgias.com.

Compensation Range: CA$123K - CA$136K

About employer

More about this job

Responsibilities

Manage end-to-end onboarding for a portfolio of customers, including discovery, product configuration, training, integrations, project timelines, and activation of Helpdesk and AI Agent. Develop customer-specific AI adoption roadmaps, communicate measurable business outcomes to executives, resolve implementation roadblocks, and share learnings with internal teams.

Requirements

Candidates should have 3–5+ years of SaaS implementation or post-sales experience and a track record of independently delivering complex implementations, along with 3–5+ years of project management experience. They should be comfortable managing 25–30 accounts, communicating with executives, troubleshooting ecommerce integrations, and configuring AI automation; ecommerce and Shopify experience are strong advantages, while French is an asset.

Skills

SaaS Implementation
Customer Onboarding
Project Management
AI Agent Configuration
Ecommerce
Customer Adoption
Integration Troubleshooting
Executive Communication
Data Analysis
Change Management
Consultative Selling
Automation Strategy
Cross-Functional Collaboration
Shopify
Technical Problem-Solving

Benefits

Five Weeks Of Vacation
Paid Sick Leave
16 Weeks Of Paid Parental Leave
MacBook Air
Health Insurance
RRSP Matching
Up To CA$900 For Home Workstation Setup
Up To CA$2,600 Annual Learning Budget
Company-Wide Quarterly Summits
Annual Team And Company Retreats
Access To Premium AI Tools

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Implementation
Customer Onboarding
Helpdesk
AI Agent
Conversational Commerce
Ecommerce
Shopify
Integrations
Automation
AI Adoption
Project Management
Change Management
Customer Activation
Time To Value
Customer Retention
Discovery Sessions
Solution Design
Data Analysis
Executive Communication
Revenue Impact
Support Metrics
Cross-Functional Collaboration
Claude
Customer Success

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