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Added 6 mins ago
T
Senior Manager, Engineering
TD
Toronto, ON
- Full-time
The Technology Data Lead (KYC Engineering) is responsible for the design, development and support of the KYC Platform coordinating with multiple development teams across the Organization…
Added 21 mins ago
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Account Executive
MiQ
Toronto, ON
- Full-time
MiQ is an independent marketing intelligence company with the people and technology that help businesses win. Our vision is to reimagine the value of marketing by connecting data and…
Added 21 mins ago
SB
BAS Technician
Setpoint Building Automation
Toronto, ON
- Full-time
…provider based in Vaughan, Ontario. We specialize in the design, implementation and service of BAS systems. From new installations, retrofits and preventive maintenance, Setpoint is a…
Added 22 mins ago
ASIC Digital Design, Sr Manager-18730
Synopsys
Mississauga, ON
At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We…
Added 22 mins ago
BH
Account Manager - Downstream Chemicals
Baker Hughes
Leduc, AB
- Full-time
As an Account Manager - Downstream Chemicals, you will be responsible for managing and growing strategic customer accounts while driving revenue, profitability, and long-term customer…
Added 22 mins ago
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[B] Resident Care Manager Mental Health Temporary Full Time [BRV RCM2 1.00] AgeCare Riverview
AgeCare
Medicine Hat, AB · AgeCare Riverview
- Full-time
The Resident Care Manager (RCM) is responsible to the Director of Care (DOC) for the management of the Resident Care Services within the long-term care residence (RCM-RN or RCM-LPN). The…
Added 22 mins ago
AW
Senior Incident and Problem Manager
Aviso Wealth
Remote, Canada
- $115,000 to $125,000 CAD / year
- Full-time
- Remote
We’re looking to fill an opening for a Senior Incident and Problem Manager to join our Technology Ops & Support Partners team.
Added 22 mins ago
AW
Senior Incident and Problem Manager
Aviso Wealth
Remote, Canada
- $115,000 to $125,000 CAD / year
- Full-time
- Remote
We’re looking to fill an opening for a Senior Incident and Problem Manager to join our Technology Ops & Support Partners team.
Added 36 mins ago
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Analyst, Data Quality & Governance
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
- Full-time
…Analyst, Data Quality & Governance, you will report to the Manager, Data Assets and Standards and will collaborate with data owners, stewards, and custodians across the organization to…
Added 48 mins ago
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Saviynt Application Onboarding and Reporting Consultant
W3Global
Canada
- Contract
Hands-on experience with Saviynt EIC or Saviynt Security Manager in application onboarding and IGA implementation.
Added 48 mins ago
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PLM Functional Analyst – Teamcenter
Techso
Montreal, QC
- Full-time
Strong knowledge of Teamcenter modules, including Structure Manager, Workflow Designer, BMIDE, Change Management, and Active Workspace;
Added 48 mins ago
CD
AI Integration and Digital Innovation Specialist
Centre de services scolaire Marguerite-Bourgeoys - CSSMB
Montreal, QC
- Full-time
…administrative staff of the organization. In collaboration with their manager, they contribute to determining priorities and directions, and then take responsibility for the design and…
Added 48 mins ago
TH
Business Operations Manager
Teumo Health Technologies Inc.
Vancouver, BC
- Full-time
…experiences. The organization is committed to advancing innovative, technology-driven care models that improve outcomes and access for underserved health…
Added 48 mins ago
MC
Yardi Support Specialist (2 Year Contract)
Medallion Corporation
Toronto, ON
- Contract
Department: Information Technology / Operations
Added 51 mins ago
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Senior Manager, IT Risk and Controls
RBC
Toronto, ON
- Full-time
Leading in the development, implementation and enforcement of organization-wide security risk assessment and control standards, policies and procedures.
Added 51 mins ago
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ERP Risk, Controls & Security Solutions Manager
PwC
Toronto, ON · Ottawa, ON · Calgary, AB
- Full-time
Provide risk advisory services to clients in key technology areas such as SAP S/4 HANA (on-prem, private and public cloud), SuccessFactors, BTP, Ariba, SAP Governance, Risk and Compliance…
Added 51 mins ago
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Manager -Financial Crime and AML
PwC
Toronto, ON · Montreal, QC
- Full-time
As a Manager -Financial Crime and AML, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
Added 1 hour ago
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Senior Manager, Data & AI
BDO
Vancouver, BC
- Full-time
BDO Digital’s Vancouver office is looking for a Senior Manager to join our Data & AI Consulting Practice team and own the following responsibilities:
Added 1 hour ago
BC
Project Manager (Construction Manager)
Bantrel Co.
Toronto, ON
- $150,000 to $170,000 CAD / year
- Full-time
Aids Project Manager in administering major contract changes and represents the client in contractual discussions and negotiations. Oversees the implementation of contract changes.
Added 1 hour ago
AC
Commercial and Privacy Counsel
Allstate Canada
Toronto, ON
- Full-time
Added 1 hour ago
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Senior Project Manager
Ameresco
AB · Canada - Alberta - Edmonton
- Full-time
The Senior Project Manager provides oversight for technical implementation and construction execution, including:
Added 1 hour ago
Project Manager II (SAP Focused)
Halton Region
Oakville, ON
The Project Manager II is a project management professional, working within the Digital Transformation-Project Management Office (PMO), responsible for leading the planning, execution, and…
Added 1 hour ago
R
Site Leader
Ricoh
Vancouver, BC
- Full-time
…day-to-day operations and staff of specified location. The Assistant Manager may run shifts or site solo. Functions as a document specialist or other operations worker the majority of the…
Added 1 hour ago
Tax & Law Technology - Process Transformation - Manager/Senior Analyst - Calgary
EY
AB · Calgary, AB
As a Business Transformation Manager within the Canada Tax Technology Group (CTTG), you will play a key role in shaping and advancing the future of tax service delivery. You will partner…
Added 1 hour ago
Tax & Law Technology - Process Transformation - Manager/Senior Analyst - Vancouver
EY
Vancouver, BC
As a Business Transformation Manager within the Canada Tax Technology Group (CTTG), you will play a key role in shaping and advancing the future of tax service delivery. You will partner…

Gorgias

AI Deployment Manager, Enterprise

Toronto, ON, Canada

$123,000 to $136,000 CAD / year · Full-time

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Job details

Pay: $123,000 to $136,000 CAD / year
Job type: Full-time
Apply by: Oct 14, 2026
Posting language: English
Posted: Oct 5, 2026

Original job description

We believe conversations will become the #1 way to shop.

At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.

Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.

To win, we focus relentlessly on:

Quality: conversations that feel authentic and on-brand.
Experience: effortless shopping from chat to checkout.
Re-engagement: personal, 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.

Join us to make Conversational Commerce real.

About The Team

The AI Deployment (Customer Implementation) Team at Gorgias is dedicated to ensuring a seamless and successful start for every customer's journey with our products. Our primary objective is to elevate the onboarding experience by delivering a white-glove service and expert guidance to our customers. This involves cultivating a heightened proficiency in product knowledge, engaging in consultative conversations, and adopting a strategic implementation approach that extends beyond mere activation. Our mission is to empower companies to launch swiftly and effectively on Gorgias, showcasing the exceptional value of our flagship products: Helpdesk and AI Agent.

Our team plays a pivotal role in the overall success of our products, influencing customer adoption, usage, and retention. As AI becomes central to how merchants support their customers, we're at the forefront of helping businesses unlock automation, configure AI Agent, and drive measurable outcomes from day one. By fostering meaningful connections with our customers, we contribute to the sustained growth and satisfaction of businesses leveraging Gorgias solutions.

About The Role

As the AI Deployment Manager, your role is to manage the entire onboarding process for your book of business, beginning to end - from sales handover through configuration, training, and activation. As the first point of contact, this role is instrumental in managing all aspects of customer relations post-sales stage.

You will actively contribute to our mission of providing a white-glove onboarding experience, showcasing the value of our flagship products, Helpdesk and AI Agent. The perfect fit for this role is an adept professional with a consultative mindset and a strategic approach to onboarding.

What You'll Do

Conduct in-depth discovery and implementation sessions for your book of business, tailoring the experience to drive adoption and usage of our Helpdesk and AI Agent products.
Build on behalf of the customer, utilizing a consultative approach to customize solutions that align with their specific needs and goals.
Design and drive AI Agent adoption roadmaps for each customer, sequencing automation rollout to support change management and prove value at each stage.
Drive the activation ratio and reduce time to value through a white-glove experience, providing expert guidance on both Helpdesk and AI Agent configuration.
Establish trust with customers by demonstrating expert knowledge of our products, sharing best practices, and communicating the business impact of AI adoption in clear, compelling terms.
Act as the primary liaison between customers and internal teams, ensuring seamless communication and cross-functional accountability throughout the onboarding process.
Manage integrations with the customer's ecommerce tech stack; explore feasibility of custom integration paths and troubleshoot proactively using available technical resources and AI tools.
Drive project timelines through clear milestone setting and workback schedules, ensuring effective project management throughout the implementation.
Analyze and interpret e-commerce customer data to build compelling, executive-ready narratives - translating support metrics and AI Agent outcomes into business impact framed around revenue, efficiency, and risk, so that CEOs and CFOs become champions, not blockers.
Document customer interactions, configurations, and learnings meticulously - contributing insights that improve future implementations and team best practices.
Proactively identify and mitigate roadblocks to decrease time to value, and coach L1/L2 peers by sharing patterns, playbooks, and implementation learnings.
Leverage AI tools to accelerate discovery synthesis, solution design, and documentation.

Who You Are

Experience: 3–5+ years in SaaS as an implementation manager or similar post-sales role, driving adoption and activation with a demonstrated track record of independently delivering complex implementations. Ecommerce experience is a strong plus.
Consultancy and Project Management: 3–5+ years crafting and overseeing project timelines tailored to enhance activation among merchants, encompassing strategic recommendations and actionable suggestions. Comfortable managing 25-30 accounts simultaneously with a high degree of autonomy.
Communication Skills: Exceptional communication, interpersonal, and executive presence. You build compelling narratives that resonate at the CEO and CFO level - translating complex data and AI outcomes into clear business impact, overcoming objections before they become roadblocks, and turning skeptics into champions. You adapt your message and materials to any audience.
Technical Curiosity: You understand how ecommerce platforms and integrations work, you're comfortable exploring how to build or troubleshoot integrations, and you default to resourcefulness over escalation. Familiarity with Shopify and common ecommerce tech stacks is a strong plus.
AI & Automation Mindset: Passionate about technology, automation, and the future of AI in customer support. Comfortable configuring AI Agent, discussing automation strategy with merchants, and learning new AI capabilities quickly. Proactively uses tools like Claude to improve your own efficiency.
Adaptability and Learning Agility: Thrives in an evolving onboarding process, demonstrating adaptability to change, quick learning, and the ability to keep up with new product developments and process changes.
Relationship Building: Passionate about building and maintaining relationships, with a focus on driving engagement, product adoption, and mitigating churn.
Passion for Learning: Demonstrated passion for continuous learning and personal growth. You stay current on Gorgias product developments and ecommerce trends, and you actively contribute to team knowledge.
Bilingual French is an asset - not required

Perks & Benefits

🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)

🤕 Paid sick leave

🧸 Paid parental leave (16 weeks)

💻 MacBook Air

🏥 Health insurance with Sunlife and RRSP matching with Wealthsimple

💆🏻‍♀️ Get up to $900 CAD to set up your workstation at home (working from home should feel breezy)

📚 Get up to $2600 CAD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)

🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

AI at Gorgias

At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones.

The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.

We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.

AI use in Recruiting at Gorgias

By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our Applicant Privacy Policy.

Diversity & Inclusion at Gorgias

We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.

If you need accommodations during the application or interview process, please contact us at accommodation@gorgias.com.

Compensation Range: CA$123K - CA$136K

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More about this job

Responsibilities

Manage end-to-end onboarding for a portfolio of customers, including discovery, product configuration, training, integrations, project timelines, and activation of Helpdesk and AI Agent. Develop customer-specific AI adoption roadmaps, communicate measurable business outcomes to executives, resolve implementation roadblocks, and share learnings with internal teams.

Requirements

Candidates should have 3–5+ years of SaaS implementation or post-sales experience and a track record of independently delivering complex implementations, along with 3–5+ years of project management experience. They should be comfortable managing 25–30 accounts, communicating with executives, troubleshooting ecommerce integrations, and configuring AI automation; ecommerce and Shopify experience are strong advantages, while French is an asset.

Skills

SaaS Implementation
Customer Onboarding
Project Management
AI Agent Configuration
Ecommerce
Customer Adoption
Integration Troubleshooting
Executive Communication
Data Analysis
Change Management
Consultative Selling
Automation Strategy
Cross-Functional Collaboration
Shopify
Technical Problem-Solving

Benefits

Five Weeks Of Vacation
Paid Sick Leave
16 Weeks Of Paid Parental Leave
MacBook Air
Health Insurance
RRSP Matching
Up To CA$900 For Home Workstation Setup
Up To CA$2,600 Annual Learning Budget
Company-Wide Quarterly Summits
Annual Team And Company Retreats
Access To Premium AI Tools

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Implementation
Customer Onboarding
Helpdesk
AI Agent
Conversational Commerce
Ecommerce
Shopify
Integrations
Automation
AI Adoption
Project Management
Change Management
Customer Activation
Time To Value
Customer Retention
Discovery Sessions
Solution Design
Data Analysis
Executive Communication
Revenue Impact
Support Metrics
Cross-Functional Collaboration
Claude
Customer Success

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