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Added 18 mins ago
MT
Travel agent
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- $20.8 to $21.8 CAD / hour
- Full-time
- On-site
Added 22 mins ago
SM
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RQ11475 - Software Developer - CRM - Senior
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Hinton, AB
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Added 46 mins ago
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Added 52 mins ago
PA
Reservations Agent
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Reservations Agent
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Added 52 mins ago
UO
Assistant Registrar
University of Niagara Falls Canada
Niagara Falls, ON
- $90,000 to $120,000 CAD / year
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Implement and monitor service standards for offer turnaround and applicant/agent communication, and monitor performance against enrolment targets and pipeline volumes.
Added 52 mins ago
Customer Service Representative Level 2
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…record of leading by example, serving as a proactive change agent, and maintaining high attention to detail with strong critical thinking…
Added 52 mins ago
TL
Customer Service Representative
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- Full-time
Demonstrated ability to function as a proactive change agent, passionate about quality and customer loyalty.
Added 52 mins ago
TL
Customer Service Representative
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Added 1 hour ago
BG
Purchasing Agent
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- $50,000 to $60,000 CAD / year
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Added 1 hour ago
PA
Purchasing agent
Pro Auto Recyclers
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- From $38.5 CAD / hour
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Added 1 hour ago
HL
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- From $17 CAD / hour
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Added 1 hour ago
TT
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Added 1 hour ago
DE
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Added 1 hour ago
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Ocean Import Agent - Junior
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Added 1 hour ago
PH
Guest Service Agent
PR Hotels
Brandon, MB
- Up to $18 CAD / hour
- Part-time
…communication skills to fill the shoes of an excellent Guest Service Agent to be the first point of contact for our guests within the Holiday Inn Express & Suites Brandon. Guest Service is…
Added 2 hours ago
GH
Guest service agent
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- $19.25 to $20 CAD / hour
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Added 3 hours ago
TA
Sales Agent
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- Full-time
In this full-time Door-to-Door Sales Agent role, you’ll connect directly with customers, represent trusted TELUS products, and be part of a high-energy, supportive team that values growth,…
Added 3 hours ago
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Damage Insurance Agent (Bilingual)- EN
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Added 3 hours ago
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Damage Insurance Agent (Bilingual)- EN
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Added 3 hours ago
AR
Guest Service Agent
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Added 4 hours ago
P
Senior Associate -Cyber Security Forward Deployed(Bilingual FR/EN)
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Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON
- Full-time

Gorgias

Enterprise AI Solution Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

We believe conversations will become the #1 way to shop.

At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.

Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.

To win, we focus relentlessly on:

Quality: conversations that feel authentic and on-brand.
Experience: effortless shopping from chat to checkout.
Re-engagement: personal, 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.

Join us to make Conversational Commerce real.

Please ensure that your CV/Resume is provided in English for our team to review!***

About The Team

At Gorgias, we are revolutionizing customer service for ecommerce businesses. Our Customer Success team ensures clients realize measurable value from our platform by driving product adoption, automation maturity, and long-term operational impact.

We partner with leading ecommerce brands to optimize their support operations, implement AI-powered workflows, and unlock scalable growth.

As a Enterprise AI Solution Manager, you will serve as a strategic partner to a portfolio of ecommerce merchants. You will guide customers through product adoption, optimization, and long-term success by helping them implement AI-powered workflows, automate support operations, and align Gorgias with their business goals.

You will work closely with customers to uncover opportunities, deepen relationships across stakeholders, and ensure merchants are maximizing the value of the platform.

What You’ll Do

As an Enterprise AI Solution Manager, you will:

Customer Partnership & Account Management

Manage a portfolio of :70-80 ecommerce customers
Build relationships with key stakeholders and run regular check-ins and QBRs
Understand customer goals, workflows, and operational challenges
Develop account plans focused on adoption, efficiency, and long-term value
Support renewal conversations for lower-risk or smaller expansions

Product Adoption & Optimization

Drive adoption of Gorgias features including AI, automation, and integrations
Analyze support workflows and recommend improvements
Help customers implement automation and AI use cases
Troubleshoot issues and partner with internal teams when needed

Customer Health & Risk Management

Monitor account health (usage, engagement, satisfaction)
Identify risks early and take action to prevent churn
Support renewals for lower-risk or smaller expansion cases

Operational Excellence & AI Enablement

Maintain accurate customer data and engagement tracking in internal systems
Manage your book of business independently while prioritizing high-impact activities
Leverage AI tools to improve efficiency across customer workflows and internal processes
Experiment with new approaches and share insights that improve team processes and playbooks

Cross-Functional Collaboration

Partner with Sales, Product, and Support teams to drive customer outcomes
Surface customer insights that inform product improvements and roadmap priorities
Ensure internal teams have clear context when escalating customer needs

Who You Are

5+ years in Customer Success, Account Management, or similar roles
Experience managing multiple customers in a SaaS environment
Strong communicator who can run structured conversations with customers
Curious and proactive - you like getting into the details of how things work
Comfortable balancing strategic conversations with hands-on execution
Experience working with ecommerce brands or support operations is a strong plus
Passionate about technology, automation, and the future of AI in customer support
Motivated to continuously learn, improve, and contribute to a growing team environment

AI at Gorgias

At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones.

The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.

We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.

AI use in Recruiting at Gorgias

By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our Applicant Privacy Policy.

Diversity & Inclusion at Gorgias

We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.

If you need accommodations during the application or interview process, please contact us at accommodation@gorgias.com.

Apply About employer

More about this job

Responsibilities

Manage a portfolio of 70–80 ecommerce customers, building stakeholder relationships and guiding customers through product adoption, AI and automation implementation, and workflow optimization. Monitor account health, support renewals and churn prevention, maintain customer records, and collaborate with Sales, Product, and Support teams to improve customer outcomes.

Requirements

Requires at least five years of experience in Customer Success, Account Management, or a similar role, along with experience managing multiple customers in a SaaS environment. Strong communication, proactive problem-solving, and the ability to balance strategic customer conversations with hands-on execution are expected; ecommerce or support operations experience is a plus.

Skills

Customer Success
Account Management
SaaS
Product Adoption
AI Enablement
Workflow Automation
E-Commerce
Support Operations
Account Planning
Customer Health Monitoring
Churn Prevention
Renewal Support
Cross-Functional Collaboration
Stakeholder Communication
Operational Analysis

Benefits

Annual Learning And Development Budget
Access To Premium AI Tools

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Account Management
SaaS
E-Commerce
Conversational Commerce
Artificial Intelligence
AI Agents
Customer Support
Workflow Automation
Product Adoption
Integrations
Customer Health
Churn Prevention
Renewals
Quarterly Business Reviews
Account Plans
Stakeholder Management
Support Operations
Customer Experience
Operational Efficiency
Cross-Functional Collaboration
Product Feedback
ChatGPT
Claude
Granola

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