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Nurse A - Registered Nurse Registered Psych Nurse
HealthCareersInSask.ca
Prince Albert, SK
- Full-time
Job Description: The Registered Nurse a is responsible to the Nursing Unit Manager or Director of Nursing. The Registered Nurse a is responsible for maintaining a high standard of patient…
Added 11 mins ago
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Nurse A - Registered Nurse Registered Psych Nurse
HealthCareersInSask.ca
Prince Albert, SK
- Full-time
Job Description: The Registered Nurse a is responsible to the Nursing Unit Manager or Director of Nursing. The Registered Nurse a is responsible for maintaining a high standard of patient…
Added 11 mins ago
H
Nurse A - Registered Nurse Registered Psych Nurse
HealthCareersInSask.ca
Prince Albert, SK
- Full-time
Job Description: The Registered Nurse a is responsible to the Nursing Unit Manager or Director of Nursing. The Registered Nurse a is responsible for maintaining a high standard of patient…
Added 11 mins ago
H
Nurse A - Registered Nurse Registered Psych Nurse
HealthCareersInSask.ca
Prince Albert, SK
- Full-time
Job Description: The Registered Nurse a is responsible to the Nursing Unit Manager or Director of Nursing. The Registered Nurse a is responsible for maintaining a high standard of patient…
Added 11 mins ago
HI
Auto Mobile Advisor
HUB International
Duncan, BC
- Full-time
Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage.
Added 11 mins ago
Talent Acquisition Specialist
UFA Co-operative Ltd.
Calgary, AB
Reporting to the Manager, Talent Acquisition, the Talent Acquisition Specialist is a people-loving, puzzle-solving, opportunity-spotting professional who helps us identify, attract, and…
Added 11 mins ago
Account Manager
Grainger Businesses
Saskatoon, SK
…aspects of business daily. You will report to the District Sales…
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Senior Systems Integration Engineer
HDR
Toronto, ON
- Full-time
As an engineer with experience in the rail and transit field, you will support in the development and application of Systems Integration principles (such as requirements management and…
Added 11 mins ago
DI
Sr Analyst, Financial Consolidation & Reporting
Definity Insurance Company
Waterloo, ON
- Full-time
Reporting to the Manager, Regulatory Reporting, this Senior Financial Analyst (“SFA”) position is a key member of the finance team. This role provides opportunities for cross-functional…
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Officer - Research Supports and Grants
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general direction of the Administration Manager, Office of Clinical Research, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface…
Added 11 mins ago
Unit Clerk
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager Health Services and a Registered Nurse (RN) or Registered Psychiatric Nurse (RPN), and while demonstrating a commitment to the Mission, Values…
Added 11 mins ago
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Senior Project Manager
Turner & Townsend
Halifax, NS
- Full-time
As a Senior Project Manager, you will be involved in:
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UH
Client Care Attendant - Long-term Ventilation/Enhanced Living Services & Transitional Home Vent Services
University Health Network
Toronto, ON
- Part-time
Personal Support Worker Certification obtained from either an Ontario College of Applied Arts and Technology program or an Accredited PSW Educational Program.
Added 11 mins ago
UH
Registered Practical Nurse - Transitional Care Unit
University Health Network
Toronto, ON
- Part-time
…Centre on Dunn Ave. We provide a broad range of care and 24/7 support to individuals who are unable to live independently as a result of chronic and complex health issues or traumatic…
Added 11 mins ago
UH
Administrative Quality Lead
University Health Network
Toronto, ON
- Full-time
Support current administrative staff and other team member practices within the department and utilize Standard Operating Procedures, Policies and Patient Centered Care to validate or…
Added 11 mins ago
UH
Personal Support Worker - Complex Continuing Care
University Health Network
Toronto, ON
- Contract
The Personal Support Worker (PSW) is a member of the inter-professional care team and is expected to maintain a collaborative and active working relationship with team members in the…
Added 11 mins ago
UH
Personal Support Worker - Spinal Cord Rehab Program
University Health Network
Toronto, ON
- Contract
The Personal Support Worker (PSW) is a member of the interprofessional care team and is expected to maintain a collaborative and active working relationship with team members in the…
Added 11 mins ago
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District Manager
Structube
Waterloo, ON
- Full-time
Reporting to the Vice President, Sales and Operations, the District Manager is responsible for the overall performance of a district, including sales, profitability, customer experience and…
Added 11 mins ago
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Account Manager
REXEL
Kitchener, ON
- $65,000 to $75,000 CAD / year
- Full-time
As the Account Manager based in Tri City (Kitchener, Waterloo, and Cambridge), you will develop strategies to increase sales growth in our existing customer database. Reporting to the…
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Account Manager
REXEL
London, ON
- $65,000 to $75,000 CAD / year
- Full-time
As the Account Manager based in London, ON you will develop strategies to increase sales growth in our existing customer database. Reporting to the Regional Sales Manager, you will also…
Added 11 mins ago
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IT Procurement Category Manager
Co-operators
Burlington, ON · Guelph, ON · Mississauga, ON · Toronto, ON
- Full-time
The IT Procurement Category Manager of Corporate Services will facilitate the establishment of overall process, policies and controls to ensure the effective government of the corporate…
Added 26 mins ago
Manager Indigenous Relations
FortisAlberta
Calgary, AB
TITLE: Manager Indigenous Relations (E26-176)
Added 26 mins ago
RC
Statistics and Psychometrics Specialist
Royal College of Physicians and Surgeons of Canada
Ottawa, ON
- Full-time
…the evolution of specialty medical education and standards; support specialist physicians, learners and teams to continuously improve; and advocate for excellence in specialty medicine by…
Added 26 mins ago
AP
Pest Control Technician
Abell Pest Control
Lloydminster, AB · Lloydminster, SK
- Full-time
Reporting to the Branch Manager, The Pest Technician will be responsible for conducting thorough inspections to a variety of business including residential homes. They identify pest…
Added 26 mins ago
TC
RF Engineer
Tridon Communications
AB · Calgary, AB · Edmonton, AB
- Full-time
The RF Engineer reports directly to the Manager, Engineer. The incumbent also works directly with:

Gorgias

Enterprise AI Solution Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

We believe conversations will become the #1 way to shop.

At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.

Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.

To win, we focus relentlessly on:

Quality: conversations that feel authentic and on-brand.
Experience: effortless shopping from chat to checkout.
Re-engagement: personal, 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.

Join us to make Conversational Commerce real.

Please ensure that your CV/Resume is provided in English for our team to review!***

About The Team

At Gorgias, we are revolutionizing customer service for ecommerce businesses. Our Customer Success team ensures clients realize measurable value from our platform by driving product adoption, automation maturity, and long-term operational impact.

We partner with leading ecommerce brands to optimize their support operations, implement AI-powered workflows, and unlock scalable growth.

As a Enterprise AI Solution Manager, you will serve as a strategic partner to a portfolio of ecommerce merchants. You will guide customers through product adoption, optimization, and long-term success by helping them implement AI-powered workflows, automate support operations, and align Gorgias with their business goals.

You will work closely with customers to uncover opportunities, deepen relationships across stakeholders, and ensure merchants are maximizing the value of the platform.

What You’ll Do

As an Enterprise AI Solution Manager, you will:

Customer Partnership & Account Management

Manage a portfolio of :70-80 ecommerce customers
Build relationships with key stakeholders and run regular check-ins and QBRs
Understand customer goals, workflows, and operational challenges
Develop account plans focused on adoption, efficiency, and long-term value
Support renewal conversations for lower-risk or smaller expansions

Product Adoption & Optimization

Drive adoption of Gorgias features including AI, automation, and integrations
Analyze support workflows and recommend improvements
Help customers implement automation and AI use cases
Troubleshoot issues and partner with internal teams when needed

Customer Health & Risk Management

Monitor account health (usage, engagement, satisfaction)
Identify risks early and take action to prevent churn
Support renewals for lower-risk or smaller expansion cases

Operational Excellence & AI Enablement

Maintain accurate customer data and engagement tracking in internal systems
Manage your book of business independently while prioritizing high-impact activities
Leverage AI tools to improve efficiency across customer workflows and internal processes
Experiment with new approaches and share insights that improve team processes and playbooks

Cross-Functional Collaboration

Partner with Sales, Product, and Support teams to drive customer outcomes
Surface customer insights that inform product improvements and roadmap priorities
Ensure internal teams have clear context when escalating customer needs

Who You Are

5+ years in Customer Success, Account Management, or similar roles
Experience managing multiple customers in a SaaS environment
Strong communicator who can run structured conversations with customers
Curious and proactive - you like getting into the details of how things work
Comfortable balancing strategic conversations with hands-on execution
Experience working with ecommerce brands or support operations is a strong plus
Passionate about technology, automation, and the future of AI in customer support
Motivated to continuously learn, improve, and contribute to a growing team environment

AI at Gorgias

At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones.

The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.

We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.

AI use in Recruiting at Gorgias

By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our Applicant Privacy Policy.

Diversity & Inclusion at Gorgias

We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.

If you need accommodations during the application or interview process, please contact us at accommodation@gorgias.com.

Apply About employer

More about this job

Responsibilities

Manage a portfolio of 70–80 ecommerce customers, building stakeholder relationships and guiding customers through product adoption, AI and automation implementation, and workflow optimization. Monitor account health, support renewals and churn prevention, maintain customer records, and collaborate with Sales, Product, and Support teams to improve customer outcomes.

Requirements

Requires at least five years of experience in Customer Success, Account Management, or a similar role, along with experience managing multiple customers in a SaaS environment. Strong communication, proactive problem-solving, and the ability to balance strategic customer conversations with hands-on execution are expected; ecommerce or support operations experience is a plus.

Skills

Customer Success
Account Management
SaaS
Product Adoption
AI Enablement
Workflow Automation
E-Commerce
Support Operations
Account Planning
Customer Health Monitoring
Churn Prevention
Renewal Support
Cross-Functional Collaboration
Stakeholder Communication
Operational Analysis

Benefits

Annual Learning And Development Budget
Access To Premium AI Tools

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Account Management
SaaS
E-Commerce
Conversational Commerce
Artificial Intelligence
AI Agents
Customer Support
Workflow Automation
Product Adoption
Integrations
Customer Health
Churn Prevention
Renewals
Quarterly Business Reviews
Account Plans
Stakeholder Management
Support Operations
Customer Experience
Operational Efficiency
Cross-Functional Collaboration
Product Feedback
ChatGPT
Claude
Granola

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