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Added 10 mins ago
GD
GARAGE - Assistant Manager - Promenade Gatineau
Groupe Dynamite, Inc Garage
Gatineau, QC
- Full-time
Reporting to the Store Manager, your main focus as the Assistant Manager is to assist the Store Manager in all aspects of the store operations, by providing leadership that optimizes sales…
Added 24 mins ago
ML
Senior Operations Manager (Operations Manager I)
Matrix Logistics Services Limited
Cornwall, ON
- Full-time
As a Senior Operations Manager (Operations Manager I) at DHL Supply Chain, you will play a pivotal role in ensuring the smooth and efficient operation of our warehouses. Your…
Added 24 mins ago
FP
Assistant Store Manager
Freshslice Pizza
Vancouver, BC · Greater Vancouver, BC
- $38,000 to $50,000 CAD / year
- Full-time
Freshslice Pizza is seeking a dynamic and self-motivated individual to join our team as an Assistant Store Manager in Greater Vancouver.
Added 24 mins ago
BG
Customer Support Advisor (CSA)
Brandt Group of Companies
Mississauga, ON
- Full-time
Follow up on all customer complaints, communicating resolutions to the Branch Manager, Parts Manager, Service Manager, and Sales Manager to ensure customer satisfaction.
Added 24 mins ago
GS
Senior Account Manager
Guardteck Security Corp.
Burnaby, BC
- $85,000 to $105,000 CAD / year
- Full-time
This is not a traditional customer service, call centre, marketing, or SaaS customer success role. This position supports field-based security operations and requires experience delivering…
Added 40 mins ago
P&
Gestionnaire de programme senior, Stratégie commerciale des nouveaux produits | Senior Program Manager, New Product Commercial Strategy
Pratt & Whitney
Longueuil, QC
- Full-time
…passagers et de marchandises aux services médicaux d’urgence, aux opérations humanitaires et à la lutte contre les feux de forêt, partout dans le…
Added 40 mins ago
L
5794 - Store Manager
Lids
Timmins, ON
- $20.5 USD / hour
- Full-time
Manage and direct in-store team members to ensure optimal customer service that values customers’ time and supports overall store operations.
Added 40 mins ago
G
Site Manager - Geco/Wilroy Mine Sites
Glencore
Manitouwadge, ON
- Full-time
We are seeking a Site Manager to have direct supervisory responsibility for consultants, contractors, the Water Treatment Plant Coordinator and Technician. Join our team as the Site Manager…
Added 40 mins ago
SA
Human Resource Business Partner
Samsic Assistance Canada Inc
Dorval, QC
- Up to $75,000 CAD / year
- Full-time
…with managers, supervisors, and employees across our Canadian…
Added 40 mins ago
SA
GSE Fleet Country Manager
Samsic Assistance Canada Inc
Dorval, QC
- Full-time
Our Ground Support Equipment (GSE) team is the backbone of our service, ensuring that the machinery powering airport operations is always ready, reliable, and compliant. As our GSE Fleet…
Added 55 mins ago
PB
Key Leader
Poppy Barley Inc.
Calgary, AB
- Full-time
The Key Leader leads a team of brand concierges to execute an incredible Poppy Barley customer experience to create the conditions for success in all aspects of the store’s business,…
Added 55 mins ago
OB
Grow Your Practice at Odlum Brown, Your Way
Odlum Brown Limited
Victoria, BC
- Full-time
At Odlum Brown, advisors benefit from an environment that supports both their clients and their long-term success.
Added 55 mins ago
T
Personal Banking Associate Trainee
TD
St. Catharines, ON
- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Added 55 mins ago
Assistant Store Manager
Circle K
Cap-Pelé, NB
You will assist the Store Manager with overseeing the store operations. You’ll help with hiring, supervising and working with the staff to accomplish daily tasks, paperwork, making bank…
Added 55 mins ago
Senior Manager, Brokerage & Advisory Operations
Scotiabank
Toronto, ON
The Senior Manager, Brokerage & Advisory Operations supports and contributes to the overall success of the International Wealth Management (IWM) Wealth Distribution business, ensuring…
Added 1 hour ago
BD
Supervisor, Operations (BDL)
Brewers Distributor Ltd
Calgary, AB
- Full-time
We are currently searching for a Supervisor, Operations reporting to the Assistant Manager, Operations. This vacancy is a full-time permanent opportunity. The availability to work all…
Added 1 hour ago
E
Management Trainee
Enterprise
Cornwall, ON
- Full-time
Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning…
Added 1 hour ago
L
Financial Service Representative - LendDirect Office 1534
LendDirect
Cambridge, ON
- Full-time
As a Financial Service Representative, you’ll be at the heart of our customer experience - delivering exceptional service, building lasting relationships, and helping individuals secure the…
Added 1 hour ago
EH
Management Trainee
Enterprise Holdings
Cornwall, ON
- Full-time
Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning…
Added 1 hour ago
AF
Financial Service Representative - LendDirect Office 1534
Attain Finance
Cambridge, ON
- Full-time
As a Financial Service Representative, you’ll be at the heart of our customer experience - delivering exceptional service, building lasting relationships, and helping individuals secure the…
Added 1 hour ago
RB
Client Advisor
Royal Bank of Canada
ON · GREATER SUDBURY / GRAND SUDBURY, Ontario
- Part-time
…relationships. If you have the self-motivation to deliver exceptional customer service and are excited to help clients embrace our digital capabilities, you can build a great career with us…
Added 1 hour ago
RB
Senior Manager Operations, Tax Operations
Royal Bank of Canada
Toronto, ON
- Full-time
…individual contributors. In addition, this role provides enhanced customer service, process improvements, and complex problem solving within the department. Incumbent must understand…
Added 1 hour ago
RB
Manager Operations, Tax Operations
Royal Bank of Canada
Toronto, ON
- Full-time
The primary responsibility for the Manager Tax Operations is to planning, executing, and closing projects within defined scope, timeline, budget, and quality parameters for U.S. tax…
Added 1 hour ago
RB
Principal Enterprise Architect
Royal Bank of Canada
Toronto, ON
- Full-time
Minimum of 3 years of experience in leadership roles either as a direct manager or matrix manager leading technical resources.
Added 1 hour ago
PM
Sales Manager
Premier Motor Freight INC
London, ON
- Full-time
Role Description The Sales Manager is a full-time, on-site role based in the London, Canada Metropolitan Area. This role is responsible for developing and executing sales strategies to grow…

Gorgias

Enterprise AI Solution Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

We believe conversations will become the #1 way to shop.

At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.

Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.

To win, we focus relentlessly on:

Quality: conversations that feel authentic and on-brand.
Experience: effortless shopping from chat to checkout.
Re-engagement: personal, 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.

Join us to make Conversational Commerce real.

Please ensure that your CV/Resume is provided in English for our team to review!***

About The Team

At Gorgias, we are revolutionizing customer service for ecommerce businesses. Our Customer Success team ensures clients realize measurable value from our platform by driving product adoption, automation maturity, and long-term operational impact.

We partner with leading ecommerce brands to optimize their support operations, implement AI-powered workflows, and unlock scalable growth.

As a Enterprise AI Solution Manager, you will serve as a strategic partner to a portfolio of ecommerce merchants. You will guide customers through product adoption, optimization, and long-term success by helping them implement AI-powered workflows, automate support operations, and align Gorgias with their business goals.

You will work closely with customers to uncover opportunities, deepen relationships across stakeholders, and ensure merchants are maximizing the value of the platform.

What You’ll Do

As an Enterprise AI Solution Manager, you will:

Customer Partnership & Account Management

Manage a portfolio of :70-80 ecommerce customers
Build relationships with key stakeholders and run regular check-ins and QBRs
Understand customer goals, workflows, and operational challenges
Develop account plans focused on adoption, efficiency, and long-term value
Support renewal conversations for lower-risk or smaller expansions

Product Adoption & Optimization

Drive adoption of Gorgias features including AI, automation, and integrations
Analyze support workflows and recommend improvements
Help customers implement automation and AI use cases
Troubleshoot issues and partner with internal teams when needed

Customer Health & Risk Management

Monitor account health (usage, engagement, satisfaction)
Identify risks early and take action to prevent churn
Support renewals for lower-risk or smaller expansion cases

Operational Excellence & AI Enablement

Maintain accurate customer data and engagement tracking in internal systems
Manage your book of business independently while prioritizing high-impact activities
Leverage AI tools to improve efficiency across customer workflows and internal processes
Experiment with new approaches and share insights that improve team processes and playbooks

Cross-Functional Collaboration

Partner with Sales, Product, and Support teams to drive customer outcomes
Surface customer insights that inform product improvements and roadmap priorities
Ensure internal teams have clear context when escalating customer needs

Who You Are

5+ years in Customer Success, Account Management, or similar roles
Experience managing multiple customers in a SaaS environment
Strong communicator who can run structured conversations with customers
Curious and proactive - you like getting into the details of how things work
Comfortable balancing strategic conversations with hands-on execution
Experience working with ecommerce brands or support operations is a strong plus
Passionate about technology, automation, and the future of AI in customer support
Motivated to continuously learn, improve, and contribute to a growing team environment

AI at Gorgias

At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones.

The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.

We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.

AI use in Recruiting at Gorgias

By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our Applicant Privacy Policy.

Diversity & Inclusion at Gorgias

We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.

If you need accommodations during the application or interview process, please contact us at accommodation@gorgias.com.

Apply About employer

More about this job

Responsibilities

Manage a portfolio of 70–80 ecommerce customers, building stakeholder relationships and guiding customers through product adoption, AI and automation implementation, and workflow optimization. Monitor account health, support renewals and churn prevention, maintain customer records, and collaborate with Sales, Product, and Support teams to improve customer outcomes.

Requirements

Requires at least five years of experience in Customer Success, Account Management, or a similar role, along with experience managing multiple customers in a SaaS environment. Strong communication, proactive problem-solving, and the ability to balance strategic customer conversations with hands-on execution are expected; ecommerce or support operations experience is a plus.

Skills

Customer Success
Account Management
SaaS
Product Adoption
AI Enablement
Workflow Automation
E-Commerce
Support Operations
Account Planning
Customer Health Monitoring
Churn Prevention
Renewal Support
Cross-Functional Collaboration
Stakeholder Communication
Operational Analysis

Benefits

Annual Learning And Development Budget
Access To Premium AI Tools

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Account Management
SaaS
E-Commerce
Conversational Commerce
Artificial Intelligence
AI Agents
Customer Support
Workflow Automation
Product Adoption
Integrations
Customer Health
Churn Prevention
Renewals
Quarterly Business Reviews
Account Plans
Stakeholder Management
Support Operations
Customer Experience
Operational Efficiency
Cross-Functional Collaboration
Product Feedback
ChatGPT
Claude
Granola

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