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Added 3 mins ago
TH
DIRECTEUR ADJOINT DE MAGASIN, EXPLOITATION DE NUIT
The Home Depot Canada
Bradford, ON
- Full-time
Night Operations Assistant Store Managers (ASMs) are responsible for supervision of Back End Operations (e.g., Receiving, RTV and Freight). Night Ops ASMs are responsible in conjunction…
Added 3 mins ago
TH
NIGHT OPERATIONS ASSISTANT STORE MANAGER- BRADFORD STORE
The Home Depot Canada
Bradford, ON
- Full-time
Night Operations Assistant Store Managers (ASMs) are responsible for supervision of Back End Operations (e.g., Receiving, RTV and Freight). Night Ops ASMs are responsible in conjunction…
Added 3 mins ago
WB
Lead Base Area Operator
Whistler Blackcomb
Whistler, BC
- Temporary
The Base Area Operations (BAO) Lead role will oversee all aspects of the departmental functions and employees, including cleaning, roads and parking and snow removal. The Lead will report…
Added 3 mins ago
TS
Community and Family Services Worker
The Salvation Army in Canada
Stratford, ON
- Full-time
…spiritual focus is applied to all programs in coordination with CFS…
Added 3 mins ago
TI
Delivery Lead
Techpros IT Solutions Inc.
Toronto, ON
- Contract
5+ years leading engineering teams/squads (manager/lead role), including coaching, performance, and hiring; experience leading multiple pods is an asset.
Added 3 mins ago
FC
P&D Operations Manager
FedEx Canada
Toronto, ON
- Full-time
To supervise, coordinate and control Pick-Up and Delivery Operations within the service area of the station to achieve maximum service objectives. To supervise, coordinate and control…
Added 3 mins ago
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Digital Sales Lead
Metals 'R' Us
Dartmouth, NS
- Full-time
You’ll work closely with the Sales Manager for education on metals - you’ll also work very closely with an external growth consultant which will give you exposure across eCommerce and AI…
Added 3 mins ago
VC
Project Coordinator
VINCI Construction
Surrey, BC
- Full-time
BA Blacktop Ltd. is currently seeking a team-oriented, self-motivated, and dedicated individual to join our Operations department as a Project Coordinator.
Added 4 mins ago
LC
Coffee Assistant Department Manager Full Time Day
Loblaw Companies Limited
Moncton, NB
- Full-time
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Portfolio Manager, TPS
BMO
Vancouver, BC · FBT
- Full-time
4 – 6 years of relevant experience in treasury management, financial operations or risk management in a corporate or banking environment is preferred.
Added 4 mins ago
MI
Senior Buyer
Magna International
Toronto, ON
- Full-time
…services. Additionally, the Buyer may need to support our MRO operations, and cost savings initiatives in…
Added 4 mins ago
TS
Community and Family Services Worker
The Salvation Army Canada and Bermuda Territory
Mitchell, ON · St. Marys, ON · Stratford, ON
- Full-time
…spiritual focus is applied to all programs in coordination with CFS…
Added 4 mins ago
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Resort Experience Manager - Year-Round - Full-Time
Alterra
The Blue Mountains, ON · Blue Mountain Resort LP
- Full-time
As a key member of the Resort Experience leadership team, the Manager, Resort Experience plays a vital role in shaping a culture of purpose-driven service, ensures operational excellence…
Added 4 mins ago
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Manager, Business Continuity Planning
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Collaborate with business and technology stakeholders to strengthen resilience readiness and safeguard critical operations during disruptive events.
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Sales Associate (Building Materials)
Muskoka Lumber and Building Supplies Centre
Port Carling, ON
- $22 to $25 CAD / hour
- Full-time
…Materials) to join our team in Port Carling. Reporting to the Store Manager or designate, this role manages the sales cycle from initial inquiry to delivery. The role provides professional…
Added 4 mins ago
RP
Maintenance Supervisor-1071 King
Rhapsody Property Management Services
Toronto, ON
- $85,000 to $90,000 CAD / year
- Full-time
As a Maintenance Supervisor, you'll be at the heart of what makes our communities thrive. Reporting to the Operations Manager, you'll lead a team in ensuring the smooth day-to-day…
Added 4 mins ago
RP
Assistant Property Manager-1071 King West
Rhapsody Property Management Services
Toronto, ON
- $70,000 to $75,000 CAD / year
- Full-time
As Assistant Property Manager, you won’t just be part of the team, you’ll help lead it! This is a dynamic opportunity to grow your career while shaping the resident experience in one of the…
Added 4 mins ago
RP
Property Manager-1071 King West
Rhapsody Property Management Services
Toronto, ON
- $90,000 to $95,000 CAD / year
- Full-time
As Property Manager, you will lead high-performing team committed to delivering a best-in-class resident experience. With a focus on financial performance, budgeting, and operational…
Added 4 mins ago
Project Manager Sr
Insight Enterprises, Inc.
Calgary, AB
As Project Manager Sr, you will be responsible for managing, directing and overseeing the operations and administration of assigned projects and programs. We will count on you to provide…
Added 34 mins ago
LK
restaurant manager
Louise's Kitchen
Smithers, BC
- Full-time
Added 34 mins ago
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ITS Support Eng I (OMC), OMC
Amazon
Vancouver, BC
- Full-time
…incident requires troubleshooting, or routing to a service manager…
Added 34 mins ago
TC
Assistant Store Manager Winners - Thunder Bay
TJX Canada – Winners, Marshalls, HomeSense
Thunder Bay, ON
- $48,592.5 to $68,029.5 CAD / year
- Full-time
We’re looking for an Assistant Store Manager who is passionate about fostering an inclusive and supportive environment. In this role, you’ll empower your team to deliver unforgettable…
Added 34 mins ago
DQ
restaurant manager
Dairy Queen
Invermere, BC
- Full-time
Added 34 mins ago
CU
Early Childhood Educator
Capilano University
North Vancouver, BC
- Full-time
…environment for young children. The position reports to the Manager of the Children’s Centre and to the Dean of the faculty of Education, Health and Human…
Added 34 mins ago
VA
Manager, Compensation and Benefits
Vancouver Airport Authority
Vancouver, BC
- Full-time
We have an opportunity for a permanent, full-time Manager, Compensation & Benefits on the People & Culture team. Reporting to the Director, People Operations, the Manager leads YVR’s…

Gorgias

Enterprise AI Solution Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

We believe conversations will become the #1 way to shop.

At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.

Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.

To win, we focus relentlessly on:

Quality: conversations that feel authentic and on-brand.
Experience: effortless shopping from chat to checkout.
Re-engagement: personal, 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.

Join us to make Conversational Commerce real.

Please ensure that your CV/Resume is provided in English for our team to review!***

About The Team

At Gorgias, we are revolutionizing customer service for ecommerce businesses. Our Customer Success team ensures clients realize measurable value from our platform by driving product adoption, automation maturity, and long-term operational impact.

We partner with leading ecommerce brands to optimize their support operations, implement AI-powered workflows, and unlock scalable growth.

As a Enterprise AI Solution Manager, you will serve as a strategic partner to a portfolio of ecommerce merchants. You will guide customers through product adoption, optimization, and long-term success by helping them implement AI-powered workflows, automate support operations, and align Gorgias with their business goals.

You will work closely with customers to uncover opportunities, deepen relationships across stakeholders, and ensure merchants are maximizing the value of the platform.

What You’ll Do

As an Enterprise AI Solution Manager, you will:

Customer Partnership & Account Management

Manage a portfolio of :70-80 ecommerce customers
Build relationships with key stakeholders and run regular check-ins and QBRs
Understand customer goals, workflows, and operational challenges
Develop account plans focused on adoption, efficiency, and long-term value
Support renewal conversations for lower-risk or smaller expansions

Product Adoption & Optimization

Drive adoption of Gorgias features including AI, automation, and integrations
Analyze support workflows and recommend improvements
Help customers implement automation and AI use cases
Troubleshoot issues and partner with internal teams when needed

Customer Health & Risk Management

Monitor account health (usage, engagement, satisfaction)
Identify risks early and take action to prevent churn
Support renewals for lower-risk or smaller expansion cases

Operational Excellence & AI Enablement

Maintain accurate customer data and engagement tracking in internal systems
Manage your book of business independently while prioritizing high-impact activities
Leverage AI tools to improve efficiency across customer workflows and internal processes
Experiment with new approaches and share insights that improve team processes and playbooks

Cross-Functional Collaboration

Partner with Sales, Product, and Support teams to drive customer outcomes
Surface customer insights that inform product improvements and roadmap priorities
Ensure internal teams have clear context when escalating customer needs

Who You Are

5+ years in Customer Success, Account Management, or similar roles
Experience managing multiple customers in a SaaS environment
Strong communicator who can run structured conversations with customers
Curious and proactive - you like getting into the details of how things work
Comfortable balancing strategic conversations with hands-on execution
Experience working with ecommerce brands or support operations is a strong plus
Passionate about technology, automation, and the future of AI in customer support
Motivated to continuously learn, improve, and contribute to a growing team environment

AI at Gorgias

At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones.

The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.

We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.

AI use in Recruiting at Gorgias

By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our Applicant Privacy Policy.

Diversity & Inclusion at Gorgias

We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.

If you need accommodations during the application or interview process, please contact us at accommodation@gorgias.com.

Apply About employer

More about this job

Responsibilities

Manage a portfolio of 70–80 ecommerce customers, building stakeholder relationships and guiding customers through product adoption, AI and automation implementation, and workflow optimization. Monitor account health, support renewals and churn prevention, maintain customer records, and collaborate with Sales, Product, and Support teams to improve customer outcomes.

Requirements

Requires at least five years of experience in Customer Success, Account Management, or a similar role, along with experience managing multiple customers in a SaaS environment. Strong communication, proactive problem-solving, and the ability to balance strategic customer conversations with hands-on execution are expected; ecommerce or support operations experience is a plus.

Skills

Customer Success
Account Management
SaaS
Product Adoption
AI Enablement
Workflow Automation
E-Commerce
Support Operations
Account Planning
Customer Health Monitoring
Churn Prevention
Renewal Support
Cross-Functional Collaboration
Stakeholder Communication
Operational Analysis

Benefits

Annual Learning And Development Budget
Access To Premium AI Tools

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Account Management
SaaS
E-Commerce
Conversational Commerce
Artificial Intelligence
AI Agents
Customer Support
Workflow Automation
Product Adoption
Integrations
Customer Health
Churn Prevention
Renewals
Quarterly Business Reviews
Account Plans
Stakeholder Management
Support Operations
Customer Experience
Operational Efficiency
Cross-Functional Collaboration
Product Feedback
ChatGPT
Claude
Granola

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