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Added 41 mins ago
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Program Manager, Indigenous Health
Sanya’k̓ula
Vancouver, BC
- Full-time
…variety of internal and external partners and stakeholders in support of the development, implementation, and evaluation of strategic anti-Indigenous racism research, policy, and knowledge…
Added 1 hour ago
FT
Team Lead, Enrollment Services - Appendix D/Temporary Assignment
Fanshawe Toronto@ILAC
London, ON
- Full-time
…performed in an alternate location, without adverse impact to the operations of the College, inclusive of our Student and Staff experience. Confirmation of hybrid work options available to…
Added 1 hour ago
TT
Loss Prevention Store Security Agent
The TJX Companies, Inc.
Halifax, NS · Mississauga, ON · CAN Home Office Mississauga ON
- $37,590 to $52,626 CAD / year
- Full-time
We're seeking a Loss Prevention Store Security Agent to help create a safe, secure, and welcoming environment in our stores. In this impactful role, you’ll be instrumental in theft…
Added 1 hour ago
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Asset Protection Partner
Sephora
Dartmouth, NS
- $25 to $30 CAD / hour
Testify in court on behalf of the company, in any case, criminal or civil, to which the Agent is summoned.
Added 1 hour ago
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(CAN) Regulated Pharmacy Technician
Walmart
St. Thomas, ON
- Part-time
…and the prescription is released to the correct customer or…
Added 1 hour ago
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Superviseur de production - Nuit
ABB
Saint-Jean-sur-Richelieu, QC
- Full-time
Capacité à gérer le changement et d’en être un agent
Added 1 hour ago
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AI Engineer | Full time | AI Innovations
Trillium Health Partners
ON · ON, Canada
- Full-time
Design, build, and deploy intelligent agents and multi-agent systems that augment clinical and operational workflows, spanning task automation, decision support, and end-to-end process…
Added 1 hour ago
P&
Automation Site Equipment Area Owner/Propriétaire de la zone des équipements du site d'automatisation
Procter & Gamble
Brantford, ON
- Full-time
Partner with Operations to resolve problems/needs at root Cause
Added 1 hour ago
SI
Administrator/Administratrice.eur
Sport Integrity Canada / Sport Intégrité Canada
Ottawa, ON
- Full-time
The Administrator provides administrative, operational, and office coordination support to Sport Integrity Canada. The role is responsible for maintaining efficient office operations,…
Added 1 hour ago
Customer Service, Ramp, and Cargo Agent (Victoria) PT
Pacific Coastal Airlines
Sidney, BC
Pacific Coastal Airlines is looking for a Permanent Part Time Customer Service, Ramp, and Cargo Agent based in Victoria. We are seeking a candidate who is looking to enjoy a…
Added 1 hour ago
Customer Service, Ramp, and Cargo Agent (Victoria) PT
Pacific Coastal Airlines
Sidney, BC
Pacific Coastal Airlines is looking for a Permanent Part Time Customer Service, Ramp, and Cargo Agent based in Victoria. We are seeking a candidate who is looking to enjoy a…
Added 1 hour ago
SI
U.S. Preclearance Passenger Agent - Aéroport intl. Jean-Lesage YQB
Swissport International AG
Quebec, QC
- Part-time
The U.S. Preclearance Passenger Agent is responsible for assisting with the pre-screening and processing of passengers travelling to the United States, ensuring that required travel…
Added 1 hour ago
AI
Benefits Agent - No Experience Required - Remote
American Income Life Insurance Company
Remote, Canada
- Full-time
- Remote
With operations throughout the United States, Canada, and New Zealand, along with its subsidiary National Income Life Insurance Company in New York, our organization has built a strong…
Added 2 hours ago
AC
Ramp Agent (Station Attendant) – Airport - Full-Time
Air Canada
St. John's, NL
- Full-time
…the standard health, dental and pension. We want to give you support across all areas of your lifestyle – from your finances with our annual profit sharing award, to your mental…
Added 2 hours ago
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Sr. Software Developer
McKesson
Mississauga, ON
- Full-time
McKesson is seeking a Sr. Software Developer to design, build, and scale modern software solutions that support healthcare technology innovation. In this role, you will help deliver secure,…
Added 2 hours ago
EN
Senior Forward Deployed Engineer (10570) Toronto, Canada
Extreme Networks
Toronto, ON
- Full-time
…networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented…
Added 2 hours ago
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Advisory Agent - Member and Client Experience
Desjardins
Repentigny, QC · Caisse Desjardins Pierre-Le Gardeur
- Full-time
As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome,…
Added 3 hours ago
Product Operations Manager
Brex
Vancouver, BC
Turn AI support agent failure patterns into documentation improvements, with human validation of every AI-suggested change.
Added 3 hours ago
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Enterprise AI Solution Manager
Gorgias
Toronto, ON
- $110,514 to $122,147 CAD / year
- Full-time
We partner with leading ecommerce brands to optimize their support operations, implement AI-powered workflows, and unlock scalable growth.
Added 3 hours ago
Senior Software Dev Engineer, EC2 Hyperplane
Amazon
Vancouver, BC
Build and evaluate AI-agent-based diagnosis capabilities (for example on Amazon Bedrock AgentCore), including measuring whether the agents actually get it right
Added 3 hours ago
UO
Coordonnateur, Campus Saint-Jean, Satellite de Calgary
University of Alberta
Calgary, AB
- Full-time
…administratif et académique essentiel au bon fonctionnement des opérations quotidiennes du site satellite du Campus Saint-Jean situé à Calgary, notamment en exécutant un volume important de…
Added 3 hours ago
P&
Automation Site Equipment Area Owner/Propriétaire de la zone des équipements du site d'automatisation
Procter & Gamble
Toronto, ON · GRTR TORONTO FULFILLMENT CTR
- Full-time
Partner with Operations to resolve problems/needs at root Cause
Added 3 hours ago
D
Advisory Agent, Member and Client Experience
Desjardins
Bonaventure, QC · Carleton-sur-Mer, QC · Maria, QC · New Richmond, QC · Caisse Desjardins de la Baie-des-Chaleurs
- Part-time
As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome,…
Added 3 hours ago
CR
Global Forwarding Agent (Ocean Export)
C.H. Robinson
Montreal, QC
- Full-time
A successful Global Forwarding Agent thrives in a lightning-fast environment, finding swift resolutions to transportation and documentation problems. You’ll be very hands-on with your…
Added 4 hours ago
MS
Project Manager – Capital Markets
MSZ Systems
Toronto, ON
- Contract
Apply LLMs, AI coding tools, and automation technologies to reporting, analysis, documentation, and decision support.

Gorgias

Enterprise AI Solution Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

We believe conversations will become the #1 way to shop.

At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.

Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.

To win, we focus relentlessly on:

Quality: conversations that feel authentic and on-brand.
Experience: effortless shopping from chat to checkout.
Re-engagement: personal, 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.

Join us to make Conversational Commerce real.

Please ensure that your CV/Resume is provided in English for our team to review!***

About The Team

At Gorgias, we are revolutionizing customer service for ecommerce businesses. Our Customer Success team ensures clients realize measurable value from our platform by driving product adoption, automation maturity, and long-term operational impact.

We partner with leading ecommerce brands to optimize their support operations, implement AI-powered workflows, and unlock scalable growth.

As a Enterprise AI Solution Manager, you will serve as a strategic partner to a portfolio of ecommerce merchants. You will guide customers through product adoption, optimization, and long-term success by helping them implement AI-powered workflows, automate support operations, and align Gorgias with their business goals.

You will work closely with customers to uncover opportunities, deepen relationships across stakeholders, and ensure merchants are maximizing the value of the platform.

What You’ll Do

As an Enterprise AI Solution Manager, you will:

Customer Partnership & Account Management

Manage a portfolio of :70-80 ecommerce customers
Build relationships with key stakeholders and run regular check-ins and QBRs
Understand customer goals, workflows, and operational challenges
Develop account plans focused on adoption, efficiency, and long-term value
Support renewal conversations for lower-risk or smaller expansions

Product Adoption & Optimization

Drive adoption of Gorgias features including AI, automation, and integrations
Analyze support workflows and recommend improvements
Help customers implement automation and AI use cases
Troubleshoot issues and partner with internal teams when needed

Customer Health & Risk Management

Monitor account health (usage, engagement, satisfaction)
Identify risks early and take action to prevent churn
Support renewals for lower-risk or smaller expansion cases

Operational Excellence & AI Enablement

Maintain accurate customer data and engagement tracking in internal systems
Manage your book of business independently while prioritizing high-impact activities
Leverage AI tools to improve efficiency across customer workflows and internal processes
Experiment with new approaches and share insights that improve team processes and playbooks

Cross-Functional Collaboration

Partner with Sales, Product, and Support teams to drive customer outcomes
Surface customer insights that inform product improvements and roadmap priorities
Ensure internal teams have clear context when escalating customer needs

Who You Are

5+ years in Customer Success, Account Management, or similar roles
Experience managing multiple customers in a SaaS environment
Strong communicator who can run structured conversations with customers
Curious and proactive - you like getting into the details of how things work
Comfortable balancing strategic conversations with hands-on execution
Experience working with ecommerce brands or support operations is a strong plus
Passionate about technology, automation, and the future of AI in customer support
Motivated to continuously learn, improve, and contribute to a growing team environment

AI at Gorgias

At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones.

The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.

We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.

AI use in Recruiting at Gorgias

By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our Applicant Privacy Policy.

Diversity & Inclusion at Gorgias

We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.

If you need accommodations during the application or interview process, please contact us at accommodation@gorgias.com.

Apply About employer

More about this job

Responsibilities

Manage a portfolio of 70–80 ecommerce customers, building stakeholder relationships and guiding customers through product adoption, AI and automation implementation, and workflow optimization. Monitor account health, support renewals and churn prevention, maintain customer records, and collaborate with Sales, Product, and Support teams to improve customer outcomes.

Requirements

Requires at least five years of experience in Customer Success, Account Management, or a similar role, along with experience managing multiple customers in a SaaS environment. Strong communication, proactive problem-solving, and the ability to balance strategic customer conversations with hands-on execution are expected; ecommerce or support operations experience is a plus.

Skills

Customer Success
Account Management
SaaS
Product Adoption
AI Enablement
Workflow Automation
E-Commerce
Support Operations
Account Planning
Customer Health Monitoring
Churn Prevention
Renewal Support
Cross-Functional Collaboration
Stakeholder Communication
Operational Analysis

Benefits

Annual Learning And Development Budget
Access To Premium AI Tools

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Account Management
SaaS
E-Commerce
Conversational Commerce
Artificial Intelligence
AI Agents
Customer Support
Workflow Automation
Product Adoption
Integrations
Customer Health
Churn Prevention
Renewals
Quarterly Business Reviews
Account Plans
Stakeholder Management
Support Operations
Customer Experience
Operational Efficiency
Cross-Functional Collaboration
Product Feedback
ChatGPT
Claude
Granola

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