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Added just now
LH
Program Manager, WSIB Programs, Ontario
Lifemark Health Group
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
The Program Manager is accountable for the end-to-end delivery of Lifemark’s centralized operating model supporting the WSIB programs.
Added just now
J
Finance Manager, Marketplace
Jobgether
Canada
- $106,000 to $125,000 CAD / year
- Full-time
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Finance Manager, Marketplace based in Canada.
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LF
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Leons Furniture Limited
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- Part-time
the recruitment, application, and selection process. If you require an
Added 14 mins ago
GO
Environmental Enforcement Specialist (REPOST)
Government of Manitoba
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
Reporting to the Issue Manager of Environmental Compliance and Enforcement Branch, the Environmental Enforcement Specialist provides expert guidance, oversight, and support for…
Added 14 mins ago
GO
Serious Injury Investigator
Government of Manitoba
Winnipeg, MB
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…people. Applicants are requested to self-declare at the time of…
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DH
Night Audit Manager
Delta Hotels and Resorts®
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Supports the execution of general ledger impacted processes during the night, including support to clients as they work with and understand these processes. Performs auditing and accounting…
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RC
Account Manager
Rexel Canada
London, ON
- $65,000 to $75,000 CAD / year
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As the Account Manager based in London, ON you will develop strategies to increase sales growth in our existing customer database. Reporting to the Regional Sales Manager, you will also…
Added 14 mins ago
RC
Account Manager
Rexel Canada
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- $65,000 to $75,000 CAD / year
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As the Account Manager based in Tri City (Kitchener, Waterloo, and Cambridge), you will develop strategies to increase sales growth in our existing customer database. Reporting to the…
Added 14 mins ago
L
Lead Project Planner (EPCM/Minerals Plant)
Lycopodium
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- Full-time
Support the Project Manager and the team to prepare the Project Schedules and provide up-to-date data to assist with the management of project activities to the highest quality, ethical and…
Added 14 mins ago
L
Financial Service Representative - LendDirect Office 1534
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Cambridge, ON
- Full-time
…to being a Shift Lead. I trained diligently with my Branch Manager and Assistant Manager for two more years until my District Manager approached me with the opportunity to move into a BM…
Added 14 mins ago
CC
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
- Full-time
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Added 14 mins ago
PA
Senior Audit Manager
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Added 14 mins ago
E
Manager, Developer Experience & AI Enablement
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- $205,000 to $305,000 CAD / year
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…someone with a proven track record of leading teams who build and support software development tools and release pipelines using both traditional and AI-powered…
Added 15 mins ago
MF
Director Compensation
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
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…Employers. Our vision and strategy aim to innovate the industry and support Canadians in achieving their financial…
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MongoDB
Toronto, ON
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Added 15 mins ago
PH
Dietary Aide Operations
Providence Healthcare
Vancouver, BC
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Candidates applying to this posting will be asked to identify their preferred site. Your application will be shared with the Hiring Manager for your preferred site.
Added 15 mins ago
AF
Financial Service Representative - LendDirect Office 1534
Attain Finance
Cambridge, ON
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…to being a Shift Lead. I trained diligently with my Branch Manager and Assistant Manager for two more years until my District Manager approached me with the opportunity to move into a BM…
Added 15 mins ago
MT
Senior Manager-Design Engineering
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Under the general direction of the Manager IT Client Services, the Supervisor IT Client Services is responsible for managing the day-to-day operations of the IT Service Desk and Deskside…
Added 30 mins ago
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Photo Lab / Casual
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London Drugs may collect, use, and/or disclose your personal information (including the information in this application) where it is reasonable for establishing, managing or terminating an…
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Client Advisor
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…environment, you can build a great career with us as a future Account Manager/Banking…
Added 30 mins ago
RB
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Added 30 mins ago
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- Full-time
Build Stakeholder Relationships – Engage clients, internal teams, and vendors; solicit feedback and gain support
Added 30 mins ago
RB
Client Advisor
Royal Bank of Canada
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- Part-time
…capabilities, you can build a great career with us as a future Account Manager/Banking…

Gorgias

Enterprise AI Solution Manager

Toronto, ON, Canada

$110,514 to $122,147 CAD / year · Full-time

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Job details

Pay: $110,514 to $122,147 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 8, 2026

Original job description

We believe conversations will become the #1 way to shop.

At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.

Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.

To win, we focus relentlessly on:

Quality: conversations that feel authentic and on-brand.
Experience: effortless shopping from chat to checkout.
Re-engagement: personal, 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.

Join us to make Conversational Commerce real.

Please ensure that your CV/Resume is provided in English for our team to review!

About the Team

At Gorgias, we are revolutionizing customer service for ecommerce businesses. Our Customer Success team ensures clients realize measurable value from our platform by driving product adoption, automation maturity, and long-term operational impact.

We partner with leading ecommerce brands to optimize their support operations, implement AI-powered workflows, and unlock scalable growth.

As a Enterprise AI Solution Manager, you will serve as a strategic partner to a portfolio of ecommerce merchants. You will guide customers through product adoption, optimization, and long-term success by helping them implement AI-powered workflows, automate support operations, and align Gorgias with their business goals.

You will work closely with customers to uncover opportunities, deepen relationships across stakeholders, and ensure merchants are maximizing the value of the platform.

What You’ll Do

As an Enterprise AI Solution Manager, you will:

Customer Partnership & Account Management

Manage a portfolio of ~70-80 ecommerce customers
Build relationships with key stakeholders and run regular check-ins and QBRs
Understand customer goals, workflows, and operational challenges
Develop account plans focused on adoption, efficiency, and long-term value
Support renewal conversations for lower-risk or smaller expansions

Product Adoption & Optimization

Drive adoption of Gorgias features including AI, automation, and integrations
Analyze support workflows and recommend improvements
Help customers implement automation and AI use cases
Troubleshoot issues and partner with internal teams when needed

Customer Health & Risk Management

Monitor account health (usage, engagement, satisfaction)
Identify risks early and take action to prevent churn
Support renewals for lower-risk or smaller expansion cases

Operational Excellence & AI Enablement

Maintain accurate customer data and engagement tracking in internal systems
Manage your book of business independently while prioritizing high-impact activities
Leverage AI tools to improve efficiency across customer workflows and internal processes
Experiment with new approaches and share insights that improve team processes and playbooks

Cross-Functional Collaboration

Partner with Sales, Product, and Support teams to drive customer outcomes
Surface customer insights that inform product improvements and roadmap priorities
Ensure internal teams have clear context when escalating customer needs

Who You Are

5+ years in Customer Success, Account Management, or similar roles
Experience managing multiple customers in a SaaS environment
Strong communicator who can run structured conversations with customers
Curious and proactive - you like getting into the details of how things work
Comfortable balancing strategic conversations with hands-on execution
Experience working with ecommerce brands or support operations is a strong plus
Passionate about technology, automation, and the future of AI in customer support
Motivated to continuously learn, improve, and contribute to a growing team environment

AI at Gorgias
At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones.

The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.

We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.

AI use in Recruiting at Gorgias
By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our Applicant Privacy Policy.

Diversity & Inclusion at Gorgias
We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.

If you need accommodations during the application or interview process, please contact us at accommodation@gorgias.com.

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More about this job

Responsibilities

Manage a portfolio of ecommerce merchants to drive product adoption, AI-powered workflow implementation, and long-term operational success. Build strong stakeholder relationships while monitoring account health and identifying opportunities for growth and churn prevention.

Requirements

Requires 5+ years of experience in Customer Success, Account Management, or a similar role within a SaaS environment. Candidates should possess strong communication skills and a proactive approach to managing complex customer workflows.

Skills

Customer Success
Account Management
SaaS
Ecommerce
AI-powered workflows
Automation
Strategic planning
Stakeholder management
Product adoption
Data analysis
Support operations
Customer health management
Risk management
Communication
Problem solving

Benefits

Equity
Commission
Bonus
Learning and development budget

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Ecommerce
AI
Customer Success
Account Management
Automation
QBR
Workflow optimization
ChatGPT
Claude
Granola
Stakeholder management
Churn prevention
Product adoption
Support operations
Data tracking
Strategic partnership
Integration
Customer experience
Conversational commerce

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