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Added 4 mins ago
Manager, Clinical
Bayshore
Thunder Bay, ON
…care? Bayshore Integrated Care Solutions is seeking a Clinical Manager to join our NRIO team and help lead the delivery of respectful, culturally safe, and responsive care that reflects the…
Added 4 mins ago
Manager Indigenous Relations
FortisAlberta
Calgary, AB
TITLE: Manager Indigenous Relations (E26-176)
Added 4 mins ago
TD
Sales Manager
The Dufresne Group
Regina, SK
- Full-time
Partner with the General Sales Manager and Store Operations Team on store priorities
Added 4 mins ago
A
Content Marketing Manager (12 months contract)
Amilia
Montreal, QC
- Full-time
…nonprofits, businesses, and recreation organizations streamline operations, manage programs, run facilities, and engage their…
Added 4 mins ago
R
Enterprise Change Enablement Manager
RBC
Toronto, ON
- Full-time
Join RBC's IT Change Management team as an Enterprise Change Enablement Manager and drive the modernization of our IT change processes. You'll balance tactical template management with…
Added 17 mins ago
AU
HR Specialist
Alsco Uniforms
Edmonton, AB
- Full-time
…location and region. This position reports directly to the General Manager with a dotted line to the Regional Human Resources Business…
Added 17 mins ago
GL
Warehouse Supervisor
Gay Lea Foods
Calgary, AB
- Full-time
Reporting to the Operations Manager, the scope of this position involves hands-on coordinating and managing the operations of both the finished goods and raw material warehouses, ensuring…
Added 17 mins ago
AU
HR Specialist
Alsco Uniforms
Surrey, BC
- Full-time
…location and region. This position reports directly to the General Manager with a dotted line to the Regional Human Resources Business…
Added 17 mins ago
AC
Gestionnaire Comptable
Aston Carter
Montreal, QC
- $65 to $70 CAD / hour
- Contract
Bonne compréhension des opérations de placement sur les marchés privés ou publics, considérée comme un atout.
Added 17 mins ago
LA
French Bilingual Duty Counsel - Family and Criminal
Legal Aid Ontario
Cornwall, ON
- Full-time
Reports to: Manager of Duty Counsel Services, Eastern District
Added 17 mins ago
KP
Senior Marketing Manager
Kingfisher Pacific Resort & Spa
Courtenay, BC
- Contract
Kingfisher Pacific Resort & Spa is seeking an experienced, senior-level Marketing Manager to lead the resort's marketing function for an 18-month maternity leave coverage, with the…
Added 17 mins ago
TS
Store Associate
The Salvation Army in Canada
Mississauga, ON
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 17 mins ago
R&
Operations Officer II
Robertson & Company Ltd.
Mississauga, ON
- Contract
Prime Hires is seeking a skilled Operations Officer II to join our client in support of an existing vacancy.
Added 17 mins ago
GL
Senior Manager, R&D Capabilities and Excellence
Gay Lea Foods
Hamilton, ON
- Contract
The Senior Manager, R&D Capabilities and Excellence plays a pivotal role in shaping how the R&D organization operates, grows, and delivers results. This role strengthens foundational…
Added 17 mins ago
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Electrical and Instrumentation Inspector
Brunel
Pickering, ON
- $65 to $77 CAD / hour
- Contract
Brunel is currently seeking a Quality Control Inspector to support one of our clients in the nuclear industry. The successful candidate will be responsible for implementing, monitoring, and…
Added 17 mins ago
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Construction Manager
Hays
Ottawa, ON · Greater Ottawa Metropolitan Area
- $90,000 to $110,000 CAD / year
- Full-time
…improvements, they are seeking an experienced Construction Manager to oversee tenant improvements, capital projects, contractor management, and field operations across the…
Added 17 mins ago
CI
Water Treatment Account Manager
Chem-Aqua, Inc.
Trois-Rivières, QC · Greater Trois-Rivieres Metropolitan Area
- Full-time
Communiquer, consigner et maintenir à jour les informations relatives aux opérations de traitement.
Added 17 mins ago
TH
Department Supervisor Full-Time - 7265 Saskatoon South
The Home Depot Canada
Saskatoon, SK
- Full-time
…growth. Department Supervisors work with Store Management, Operations teams and external partners to gain the knowledge and support needed to successfully meet the needs of our business and…
Added 17 mins ago
IC
Senior Accountant- EN
IAMGOLD Corporation
Toronto, ON
- Full-time
IAMGOLD is seeking a detail-oriented and collaborative Senior Accountant to support our corporate accounting and financial reporting activities based in our Toronto office. Reporting to the…
Added 17 mins ago
TS
Store Associate
The Salvation Army in Canada
Leduc, AB
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 17 mins ago
I
Senior Manager, Information Security & IT
illumin
Toronto, ON
- Full-time
Reporting to the CITO, we are hiring a Senior Manager, Information Security & IT to lead information security across illumin while providing leadership to our corporate IT function. As our…
Added 19 mins ago
V
Manager, Client Service & Fund Operations Transformation - 12 Month Contract
Vanguard
Toronto, ON
- Full-time
Vanguard Canada is seeking an experienced client service and operations professional to play a key role across client servicing, operational oversight, and a significant fund administration…
Added 19 mins ago
AG
Business Unit Manager
AXIUS GROUP LLC
Toronto, ON · North York, ON
- Full-time
The Business Unit Manager has operational effectiveness by evaluating business processes, identifying improvement opportunities, and ensuring alignment between business needs and system…
Added 19 mins ago
HI
INTERNAL - Full-Time Hybrid Site Supervisor (2 month Temp Contract)
Housing Information Services
Windsor, ON
- Full-time
- Temporary
…access into homelessness services while providing basic needs support, housing intake and assessment services, community engagement initiatives, and connections to clinical support from…
Added 19 mins ago
Department Sales Manager, Apparel
Sporting Life Group
Mississauga, ON
As Golf Town’s Department Manager of Fashion Apparel, you will be responsible for telling a “fashion story of golf” through visually appealing product presentation and ensuring timely…

Gorgias

Enterprise AI Solution Manager

Toronto, ON, Canada

$110,514 to $122,147 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $110,514 to $122,147 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 8, 2026

Original job description

We believe conversations will become the #1 way to shop.

At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.

Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.

To win, we focus relentlessly on:

Quality: conversations that feel authentic and on-brand.
Experience: effortless shopping from chat to checkout.
Re-engagement: personal, 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.

Join us to make Conversational Commerce real.

Please ensure that your CV/Resume is provided in English for our team to review!

About the Team

At Gorgias, we are revolutionizing customer service for ecommerce businesses. Our Customer Success team ensures clients realize measurable value from our platform by driving product adoption, automation maturity, and long-term operational impact.

We partner with leading ecommerce brands to optimize their support operations, implement AI-powered workflows, and unlock scalable growth.

As a Enterprise AI Solution Manager, you will serve as a strategic partner to a portfolio of ecommerce merchants. You will guide customers through product adoption, optimization, and long-term success by helping them implement AI-powered workflows, automate support operations, and align Gorgias with their business goals.

You will work closely with customers to uncover opportunities, deepen relationships across stakeholders, and ensure merchants are maximizing the value of the platform.

What You’ll Do

As an Enterprise AI Solution Manager, you will:

Customer Partnership & Account Management

Manage a portfolio of ~70-80 ecommerce customers
Build relationships with key stakeholders and run regular check-ins and QBRs
Understand customer goals, workflows, and operational challenges
Develop account plans focused on adoption, efficiency, and long-term value
Support renewal conversations for lower-risk or smaller expansions

Product Adoption & Optimization

Drive adoption of Gorgias features including AI, automation, and integrations
Analyze support workflows and recommend improvements
Help customers implement automation and AI use cases
Troubleshoot issues and partner with internal teams when needed

Customer Health & Risk Management

Monitor account health (usage, engagement, satisfaction)
Identify risks early and take action to prevent churn
Support renewals for lower-risk or smaller expansion cases

Operational Excellence & AI Enablement

Maintain accurate customer data and engagement tracking in internal systems
Manage your book of business independently while prioritizing high-impact activities
Leverage AI tools to improve efficiency across customer workflows and internal processes
Experiment with new approaches and share insights that improve team processes and playbooks

Cross-Functional Collaboration

Partner with Sales, Product, and Support teams to drive customer outcomes
Surface customer insights that inform product improvements and roadmap priorities
Ensure internal teams have clear context when escalating customer needs

Who You Are

5+ years in Customer Success, Account Management, or similar roles
Experience managing multiple customers in a SaaS environment
Strong communicator who can run structured conversations with customers
Curious and proactive - you like getting into the details of how things work
Comfortable balancing strategic conversations with hands-on execution
Experience working with ecommerce brands or support operations is a strong plus
Passionate about technology, automation, and the future of AI in customer support
Motivated to continuously learn, improve, and contribute to a growing team environment

AI at Gorgias
At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones.

The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.

We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.

AI use in Recruiting at Gorgias
By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our Applicant Privacy Policy.

Diversity & Inclusion at Gorgias
We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.

If you need accommodations during the application or interview process, please contact us at accommodation@gorgias.com.

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More about this job

Responsibilities

Manage a portfolio of ecommerce merchants to drive product adoption, AI-powered workflow implementation, and long-term operational success. Build strong stakeholder relationships while monitoring account health and identifying opportunities for growth and churn prevention.

Requirements

Requires 5+ years of experience in Customer Success, Account Management, or a similar role within a SaaS environment. Candidates should possess strong communication skills and a proactive approach to managing complex customer workflows.

Skills

Customer Success
Account Management
SaaS
Ecommerce
AI-powered workflows
Automation
Strategic planning
Stakeholder management
Product adoption
Data analysis
Support operations
Customer health management
Risk management
Communication
Problem solving

Benefits

Equity
Commission
Bonus
Learning and development budget

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Ecommerce
AI
Customer Success
Account Management
Automation
QBR
Workflow optimization
ChatGPT
Claude
Granola
Stakeholder management
Churn prevention
Product adoption
Support operations
Data tracking
Strategic partnership
Integration
Customer experience
Conversational commerce

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