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Added 11 mins ago
MT
Dispatcher
MAJCO TRUCKING
Beeton, ON
- Full-time
The successful candidate will be responsible for order entry, shipment coordination, driver communication, customer service, and ensuring that all transportation activities are conducted…
Added 42 mins ago
BC
Communication Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager, Communications and Public Affairs, the Communications Assistant plays a key role in executing on a number of communications tactics for both sites of the Brant…
Added 42 mins ago
IG
Account Manager
Insight Global
Toronto, ON
- $80,000 CAD / year
- Full-time
- 3-5 years of Account Management, Customer Success, Client Services, Sales Support, or Inside Sales experience.
Added 42 mins ago
Food & Beverage Manager - Lora Bay
Great Gulf Group
Thornbury, ON
…and opinions are valued, enabling both individual and team success. Are you ready to take part in making memorable days on the…
Added 1 hour ago
EL
Assistant Manager Assistant Store Manager MAC RICHMOND
Estée Lauder Companies
Richmond, BC
- Full-time
We are seeking an inspirational and dynamic Assistant Store Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our…
Added 2 hours ago
I
Product Development Engineer / Design Engineer – Mechanical
Inertia
Toronto, ON
- Full-time
…essential, project and people leadership skills are also critical to success in this…
Added 2 hours ago
LO
Warehouse Associate Part-Time
Lowe OPCO Inc
Edmonton, AB
- Part-time
Complete additional tasks as assigned by the Line Lead or Warehouse Manager.
Added 2 hours ago
I
Product Development / Design Engineer – Mechatronics
Inertia
Toronto, ON
- Full-time
…essential, project and people leadership skills are also critical to success in this…
Added 2 hours ago
I
Product Development Team Lead
Inertia
Toronto, ON
- Full-time
success managing multi-disciplinary engineering teams and projects, ideally new product development projects, from initial concept all the way to product manufacture and customer delivery.
Added 2 hours ago
Regional Support Manager - Western Canada
Hollywood Bowl Group
Calgary, AB
We’re looking for a Regional Support Manager to join our team and provide hands-on leadership to Centre Managers and their teams.
Added 2 hours ago
Assistant Manager
Hollywood Bowl Group
Waterloo, ON
When joining Splitsville as an Assistant Manager, you will receive a thorough induction, to set you up for success and make sure you are fully trained across all areas of the busy centre,…
Added 2 hours ago
Assistant Manager
Hollywood Bowl Group
Barrie, ON
When joining Splitsville as an Assistant Manager, you will receive a thorough induction, to set you up for success and make sure you are fully trained across all areas of the busy centre,…
Added 2 hours ago
General Manager
Hollywood Bowl Group
Toronto, ON
Are you a motivational General Manager looking for a highly autonomous role, with the power to really shape and influence the business?
Added 2 hours ago
General Manager
Hollywood Bowl Group
Waterloo, ON
Are you a motivational General Manager looking for a highly autonomous role, with the power to really shape and influence the business?
Added 2 hours ago
Assistant Manager
Hollywood Bowl Group
Calgary, AB
When joining Splitsville as an Assistant Manager, you will receive a thorough induction, to set you up for success and make sure you are fully trained across all areas of the busy centre,…
Added 2 hours ago
VL
LSM - Full Time Concierge
Vantage Living Inc.
Salmon Arm, BC
- $22.75 USD / hour
- Full-time
The following job responsibilities are essential for the success of this position.
Added 2 hours ago
VL
LSM - PT Weekend Concierge
Vantage Living Inc.
Salmon Arm, BC
- $21.5 CAD / hour
- Part-time
Under the direction of the General Manager, the Concierge greets families and visitors to the residence.
Added 2 hours ago
TW
Branch Manager
Thrive Wealth Management
Saskatoon, SK
- Full-time
…performance excellence, and our employees champion each member’s success, ultimately contributing to a thriving…
Added 2 hours ago
TW
Manager, Mortgage Specialty Services
Thrive Wealth Management
Regina, SK
- Full-time
…performance excellence, and our employees champion each member’s success, ultimately contributing to a thriving…
Added 2 hours ago
TW
Manager, Financial Services
Thrive Wealth Management
Regina, SK
- Full-time
…prioritize growth and efficiency and are champions of every members success for a thriving Saskatchewan. We do this by lending an ear to each member’s unique needs throughout Saskatchewan,…
Added 2 hours ago
TW
Manager, Dealer Finance Sales
Thrive Wealth Management
Regina, SK
- Full-time
…performance excellence, and our employees champion each member’s success, ultimately contributing to a thriving…
Added 4 hours ago
C
2673 - Store Manager
Claire's
Timmins, ON
- $25 to $26 USD / hour
- Full-time
Upon submitting your application, you can expect an update within 5 days. If the hiring manager wants to proceed with your application, the process will involve a face-to-face interview in…
Added 4 hours ago
C
Assistant Store Manager
Claire's
Calgary, AB
- $21 to $24 USD / hour
- Full-time
Team Support & Sales Coaching: Work alongside your Store Manager to train and motivate team members in achieving sales goals and delivering top-notch customer service.
Added 4 hours ago
FG
Quality Control Inspector (2 Year Contract)
Flynn Group of Companies
Halifax, NS
- Contract
…our business. For over 30 years, we have enjoyed continuous success by providing high quality contracting services aimed to meet the diverse needs of our customers. Flynn Group of Companies…
Added 5 hours ago
Assistant Manager Assistant Store Manager MAC RICHMOND
ELC Beauty LLC
Richmond, BC
We are seeking an inspirational and dynamic Assistant Store Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our…

Gorgias

Enterprise AI Solution Manager (Named Accounts)

Remote, Canada

Remote

$141,953 to $156,895 USD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $141,953 to $156,895 USD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 8, 2026

Original job description

We believe conversations will become the #1 way to shop.

At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.

Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.

To win, we focus relentlessly on:

Quality: conversations that feel authentic and on-brand.
Experience: effortless shopping from chat to checkout.
Re-engagement: personal, 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.

Join us to make Conversational Commerce real.

About the Team

At Gorgias, we are revolutionizing customer service for ecommerce businesses. Our Customer Success team ensures clients realize measurable value from our platform by driving product adoption, automation maturity, and long-term operational impact.

We partner with leading ecommerce brands to optimize their support operations, implement AI-powered workflows, and unlock scalable growth.

As an Enterprise Customer Success Manager (Named Accounts), you’ll own a portfolio of our most strategic and complex customers. You’ll manage ~40 accounts, including a subset of highly complex ones, and act as a senior partner across business, operations, and technical strategy.

What You’ll Do

As an Enterprise Customer Success Manager, you will:

Customer Partnership & Account Management

Own a portfolio of ~40 enterprise customers, including ~10 high-complexity accounts
Build relationships with senior stakeholders and decision-makers
Lead QBRs and long-term account planning tied to business outcomes
Navigate complex customer environments with multiple stakeholders

Product Adoption & Optimization

Drive advanced adoption of AI, automation, and integrations
Guide customers through complex implementations and custom workflows
Act as a strategic advisor on scaling support operations
Help customers move toward more efficient and automated setups

Customer Health & Risk Management

Own retention for high-value accounts
Identify risks early and drive recovery plans
Partner with Sales on expansion opportunities

Operational Excellence & AI Enablement

Operate with a high level of autonomy, managing your portfolio with clear prioritization and focus on impact
Use AI and internal tools to improve both customer workflows and your own efficiency
Identify patterns across accounts and contribute to improving team playbooks and best practices
Bring structure to ambiguous situations and create scalable solutions for complex customer needs

Cross-Functional Collaboration

Partner with Sales, Product, and Support teams to drive customer outcomes
Lead coordination across teams for complex accounts and escalations
Surface insights that shape product direction and strategy

Who You Are

5+ years in Customer Success, Implementation, Consulting, or similar
Experience managing complex enterprise customers
Strong project management and problem-solving skills
Comfortable operating both strategically and hands-on
Able to influence stakeholders and drive outcomes without authority
Curious, structured, and highly ownership-driven
Experience with ecommerce or support operations is a strong plus
Passionate about technology, automation, and the future of AI in customer support
Motivated to continuously learn, improve, and contribute to a growing team environment

AI at Gorgias
At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones.

The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.

We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.

AI use in Recruiting at Gorgias
By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our Applicant Privacy Policy.

Diversity & Inclusion at Gorgias
We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.

If you need accommodations during the application or interview process, please contact us at accommodation@gorgias.com.

Apply About employer

More about this job

Responsibilities

The Enterprise Customer Success Manager will manage a portfolio of strategic accounts, driving product adoption, AI-powered workflows, and long-term business value. They will act as a senior partner to clients, overseeing account health, retention, and cross-functional coordination to ensure operational success.

Requirements

Candidates must have 5+ years of experience in Customer Success, Implementation, or Consulting, with a strong background in managing complex enterprise accounts. Proficiency in project management, problem-solving, and a deep understanding of ecommerce or support operations are essential for this role.

Skills

Customer success
Account management
Project management
Problem-solving
Strategic planning
AI implementation
Automation
Stakeholder management
Data analysis
Technical strategy
Retention management
Consulting
Ecommerce operations
Workflow optimization
Cross-functional collaboration

Benefits

Equity
Commission
Learning and development budget
Premium AI tools

Visa sponsorship

Not detected in the job text

Keywords

Enterprise AI
Customer Success
Ecommerce
Conversational Commerce
AI Agents
Automation
QBR
Account Management
Strategic Advisor
SaaS
Workflow Optimization
Retention
Stakeholder Management
Technical Strategy
Project Management
Customer Experience
ChatGPT
Claude
Granola
Slack

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