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Added 23 mins ago
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Senior Business Analyst, Loan Servicing Technology
BMO
Toronto, ON · FCP
- Full-time
Added 53 mins ago
TC
General Manager, Allied Parts
Toromont Cat
Concord, ON
- Full-time
Toromont Cat is looking for a commercially driven General Manager - Allied Parts to lead and grow an increasingly important parts business. This senior leadership role combines strategy,…
Added 1 hour ago
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ABM Marketing Manager - 12m FTC
EcoOnline
Toronto, ON
- $80,000 to $90,000 CAD / year
- Full-time
Coordinate campaign launches across digital, content, events and sales enablement.
Added 11 hours ago
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Technical Operations Analyst (TOC)
ATB
Calgary, AB · Edmonton, AB
- Full-time
…information technology skills to support our Client Technology Enablement Operations team. This is a critical role that ensures the stability and efficiency of ATB’s digital…
Added 12 hours ago
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Quality Assurance Lead
ATB
Calgary, AB · Edmonton, AB
- Full-time
Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.
Added 12 hours ago
A
Product Manager
ATB
Calgary, AB · Edmonton, AB
- Full-time
Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.
Added 13 hours ago
PC
Experienced Talent Acquisition Manager
PwC Canada
Toronto, ON
- Full-time
A career in Experienced Talent Acquisition, within Business Enablement, provides the opportunity to make a meaningful difference at PwC by identifying and attracting experienced and…
Added 13 hours ago
PC
Experienced Talent Acquisition Manager
PwC Canada
Calgary, AB
- Full-time
A career in Experienced Talent Acquisition, within Business Enablement, provides the opportunity to make a meaningful difference at PwC by identifying and attracting experienced and…
Added 13 hours ago
RB
Senior Relationship Manager, Commercial Financial Services - Diversified Asian Markets
Royal Bank of Canada
Richmond Hill, ON
- Full-time
· Champion digital enablement by becoming an advocate of the RBC mobile application, promoting regular usage through educating and guiding clients on how to use it
Added 14 hours ago
AF
Product Manager
ATB Financial
AB · Edmonton, AB
- Full-time
Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.
Added 15 hours ago
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Conseiller(ère) en Gestion de changement
CGI
Montreal, QC
- Full-time
Familiarity with data governance and digital transformation challenges
Added 15 hours ago
R
Senior Relationship Manager, Commercial Financial Services - Diversified Asian Markets
RBC
Richmond Hill, ON
- Full-time
· Champion digital enablement by becoming an advocate of the RBC mobile application, promoting regular usage through educating and guiding clients on how to use it
Added 15 hours ago
MC
Senior Manager, Operational Excellence
Meridian Credit Union
St. Catharines, ON · Toronto, ON · Etobicoke, ON
- Full-time
Reporting to the Director, Operational Excellence & Controls, the Senior Manager, Operational Excellence leads the operational transformation and continuous improvement agenda across…
Added 16 hours ago
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Experienced Talent Acquisition Manager
PwC
Calgary, AB · Toronto, ON
- Full-time
A career in Experienced Talent Acquisition, within Business Enablement, provides the opportunity to make a meaningful difference at PwC by identifying and attracting experienced and…
Added 16 hours ago
MC
Senior Manager, Operational Excellence
Meridian Credit Union
St. Catharines, ON
- Full-time
Reporting to the Director, Operational Excellence & Controls, the Senior Manager, Operational Excellence leads the operational transformation and continuous improvement agenda across…
Added 16 hours ago
R
Seller Experience Manager
RBGlobal
Burnaby, BC
- Full-time
The Manager, Seller Experience drives the vision and execution of the seller experience strategy, providing people leadership, strategic program ownership, and hands-on operational…
Added 16 hours ago
MH
Senior Growth Marketing Manager
Maya HTT
Remote, Canada
- Full-time
- Remote
Maya HTT is a leading developer of digital engineering solutions and a trusted Siemens Digital Industries Software partner. For more than 40 years, we have helped manufacturers innovate…
Added 17 hours ago
RB
Assistant Branch Manager
Royal Bank of Canada
Prince George, BC
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team…
Added 17 hours ago
LI
Scaled Customer Success Manager
Loopio Inc.
Remote, Canada
- $70,000 to $85,000 CAD / year
- Full-time
- Remote
…Success team! In this role, you will contribute to Loopio’s digital strategy and collaborate with the wider Customer Success team on initiatives. You’ll also join a company with endless…
Added 18 hours ago
R
Assistant Branch Manager
RBC
Prince George, BC
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team…
Added 18 hours ago
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Manager, Regional Product Management (Security Solutions)
Mastercard
Toronto, ON
- Full-time
…economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation,…
Added 18 hours ago
R
Channel Sales Manager (Accounting & Bookkeeping)
Relay
Remote, Canada
- Full-time
- Remote
Relay is a digital banking platform that gives self-made business owners the tools and know-how to be great with money - bringing clarity, confidence, and control to every dollar earned, so…
Added 19 hours ago
NH
Account Executive, Partnership Marketing
National Hockey League (NHL)
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…League Corporate Partners in Canada. Working closely with the Manager, Partnership Marketing, this role is responsible for delivering contracted partner rights, executing integrated…
Added 19 hours ago
RB
Client Advisor Intern
Royal Bank of Canada
Woodstock, ON
- Part-time
…customer service and are excited to help clients embrace our digital capabilities, you can build a great career with us as a future Account Manager/Banking…
Added 19 hours ago
RB
Assistant Branch Manager Intern, Bloor & Yonge Branch
Royal Bank of Canada
Toronto, ON
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team…

Gorgias

Enterprise AI Solution Manager (Named Accounts)

Remote, Canada

Remote

$141,953 to $156,895 USD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $141,953 to $156,895 USD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 8, 2026

Original job description

We believe conversations will become the #1 way to shop.

At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.

Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.

To win, we focus relentlessly on:

Quality: conversations that feel authentic and on-brand.
Experience: effortless shopping from chat to checkout.
Re-engagement: personal, 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.

Join us to make Conversational Commerce real.

About the Team

At Gorgias, we are revolutionizing customer service for ecommerce businesses. Our Customer Success team ensures clients realize measurable value from our platform by driving product adoption, automation maturity, and long-term operational impact.

We partner with leading ecommerce brands to optimize their support operations, implement AI-powered workflows, and unlock scalable growth.

As an Enterprise Customer Success Manager (Named Accounts), you’ll own a portfolio of our most strategic and complex customers. You’ll manage ~40 accounts, including a subset of highly complex ones, and act as a senior partner across business, operations, and technical strategy.

What You’ll Do

As an Enterprise Customer Success Manager, you will:

Customer Partnership & Account Management

Own a portfolio of ~40 enterprise customers, including ~10 high-complexity accounts
Build relationships with senior stakeholders and decision-makers
Lead QBRs and long-term account planning tied to business outcomes
Navigate complex customer environments with multiple stakeholders

Product Adoption & Optimization

Drive advanced adoption of AI, automation, and integrations
Guide customers through complex implementations and custom workflows
Act as a strategic advisor on scaling support operations
Help customers move toward more efficient and automated setups

Customer Health & Risk Management

Own retention for high-value accounts
Identify risks early and drive recovery plans
Partner with Sales on expansion opportunities

Operational Excellence & AI Enablement

Operate with a high level of autonomy, managing your portfolio with clear prioritization and focus on impact
Use AI and internal tools to improve both customer workflows and your own efficiency
Identify patterns across accounts and contribute to improving team playbooks and best practices
Bring structure to ambiguous situations and create scalable solutions for complex customer needs

Cross-Functional Collaboration

Partner with Sales, Product, and Support teams to drive customer outcomes
Lead coordination across teams for complex accounts and escalations
Surface insights that shape product direction and strategy

Who You Are

5+ years in Customer Success, Implementation, Consulting, or similar
Experience managing complex enterprise customers
Strong project management and problem-solving skills
Comfortable operating both strategically and hands-on
Able to influence stakeholders and drive outcomes without authority
Curious, structured, and highly ownership-driven
Experience with ecommerce or support operations is a strong plus
Passionate about technology, automation, and the future of AI in customer support
Motivated to continuously learn, improve, and contribute to a growing team environment

AI at Gorgias
At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones.

The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.

We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.

AI use in Recruiting at Gorgias
By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our Applicant Privacy Policy.

Diversity & Inclusion at Gorgias
We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.

If you need accommodations during the application or interview process, please contact us at accommodation@gorgias.com.

Apply About employer

More about this job

Responsibilities

The Enterprise Customer Success Manager will manage a portfolio of strategic accounts, driving product adoption, AI-powered workflows, and long-term business value. They will act as a senior partner to clients, overseeing account health, retention, and cross-functional coordination to ensure operational success.

Requirements

Candidates must have 5+ years of experience in Customer Success, Implementation, or Consulting, with a strong background in managing complex enterprise accounts. Proficiency in project management, problem-solving, and a deep understanding of ecommerce or support operations are essential for this role.

Skills

Customer success
Account management
Project management
Problem-solving
Strategic planning
AI implementation
Automation
Stakeholder management
Data analysis
Technical strategy
Retention management
Consulting
Ecommerce operations
Workflow optimization
Cross-functional collaboration

Benefits

Equity
Commission
Learning and development budget
Premium AI tools

Visa sponsorship

Not detected in the job text

Keywords

Enterprise AI
Customer Success
Ecommerce
Conversational Commerce
AI Agents
Automation
QBR
Account Management
Strategic Advisor
SaaS
Workflow Optimization
Retention
Stakeholder Management
Technical Strategy
Project Management
Customer Experience
ChatGPT
Claude
Granola
Slack

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