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Added 3 mins ago
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Food Service Worker
Aramark Canada
Kingston, ON
- Part-time
Connect with the Manager daily to understand and accurately prepare menu for the day
Added 3 mins ago
WI
Regional Leader, Hydro and Dams (Ontario & Atlantic)
WSP in Canada
Toronto, ON
- Full-time
Direct and oversee major hydropower and dams projects, acting as Project Director or Program Manager
Added 1 hour ago
Program Resource Worker
Lookout Housing and Health Society
North Vancouver, BC
The Program Resource Worker (PRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 2 hours ago
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Psychologist, Neonatal Follow Up Program (NFUP) - BC Women’s Hospital + Health Centre
Sanya’k̓ula
Vancouver, BC
- Part-time
…of the Provincial Health Services Authority, report Program Manager for the Neonatal Follow Up Program (NFUP). Psychologists work collaboratively with interdisciplinary teams supporting…
Added 2 hours ago
MI
Associate Director, Debt Services
MUFG Investor Services
Toronto, ON
- $82,500 to $121,000 CAD / year
- Full-time
…service level agreements are met and quality is maintained. As a manager of people, this person has to be an effective leader and team builder to help foster healthy culture and staff…
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WNC Safety Coordinator
Woodgrain
Windsor, ON
- Full-time
Under the direction of the Divisional Safety Manager, the Safety Coordinator is responsible for ensuring the safety and security of all employees. Need to conduct dept inspections, training…
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group home manager
The ROC Society
Dartmouth, NS
- Full-time
Participate in policy development by preparing reports and briefs for management committees and working groups
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Manager Portfolio and Building Services
City of Vancouver
Vancouver, BC
The Manager, Portfolio & Building Services reports to the Director of Non-Market Housing Operations and assists in all aspects of managing the operations and janitorial services of the…
Added 4 hours ago
CR
Night Attendant- Part Time
COGIR Real Estate
Swift Current, SK
- Part-time
Reporting to the Maintenance Manager, the Night Attendant is responsible for responding to incoming calls, greeting and directing all visitors, answering inquiries in a positive and…
Added 4 hours ago
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Seasonal Associate - Famous Footwear
Famous Footwear
Winnipeg, MB
- Temporary
…in a supportive and hands-on setting. Our relaxed dress code policy lets you showcase your authentic self while you…
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Quality Manager
Ganotec
Toronto, ON
- Full-time
As a Quality Manager, you will lead the the Quality team and program on a projects in your assigned location.
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Health Services Manager St Brieux
HealthCareersInSask.ca
St. Brieux, SK
- Full-time
Added 4 hours ago
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My Connection Specialist
HealthCareersInSask.ca
Regina, SK
- Full-time
Job Description: Reporting to the Manager of Staff Services Inquiry Center, the Specialist is responsible for supporting the Inquiry Services team and Inquiry Services Representatives in…
Added 4 hours ago
CO
Manager Policy and Risk Management
City of Saint John
Saint John, NB
- Full-time
The Manager Policy and Risk Management is responsible for research and analysis, policy and procedures, and risk management.
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Senior Engineer, Building Automation and Control Systems
Schneider Electric
Calgary, AB · Milton, ON · Toronto, ON · Montreal, QC
- Full-time
Partner with the Project Manager on scope, planning, estimates, schedules, deployment strategy, and change requests
Added 5 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
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SH
Licensed Practical Nurse (LPN) - Adult Nurse Float Pool
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services, the Licensed Practical Nurse (LPN) is responsible for providing professional practical nursing services to designated patients,…
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SH
General Duty Nurse (N2) - Surgery-H5 Burns/Plastics/Head & Neck
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
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SH
General Duty Nurse (N2) - Surgery-H5 Burns/Plastics/Head & Neck
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 5 hours ago
SH
General Duty Nurse (N2) - Surgery-H5 Burns/Plastics/Head & Neck
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 5 hours ago
SH
Staff Respiratory Therapist
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager (or designate), the incumbent provides therapeutic, diagnostic, technical and teaching respiratory therapy services, including Pulmonary…
Added 5 hours ago
SH
Registered Psychiatric Nurse/ Registered Nurse (N2) - PY3North
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services, the RPN/RN is responsible for providing professional nursing services for patients, including those with complex and…
Added 5 hours ago
SH
General Duty Nurse (N2) - Women's Health Labour & Delivery
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 5 hours ago
SH
General Duty Nurse (N2) - Care Coordination/Adult Nurse Float Pool
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 5 hours ago
SH
Rehabilitation Assistant
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the direction of the applicable manager, and as delegated and supervised primarily by the Physiotherapist (PT), Occupational Therapist (OT), and/or Speech-Language Pathologist (SLP),…

Gorgias

Enterprise AI Solution Manager (Named Accounts)

Remote, Canada

Remote

$141,953 to $156,895 USD / year · Full-time

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Job details

Pay: $141,953 to $156,895 USD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 8, 2026

Original job description

We believe conversations will become the #1 way to shop.

At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.

Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.

To win, we focus relentlessly on:

Quality: conversations that feel authentic and on-brand.
Experience: effortless shopping from chat to checkout.
Re-engagement: personal, 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.

Join us to make Conversational Commerce real.

About the Team

At Gorgias, we are revolutionizing customer service for ecommerce businesses. Our Customer Success team ensures clients realize measurable value from our platform by driving product adoption, automation maturity, and long-term operational impact.

We partner with leading ecommerce brands to optimize their support operations, implement AI-powered workflows, and unlock scalable growth.

As an Enterprise Customer Success Manager (Named Accounts), you’ll own a portfolio of our most strategic and complex customers. You’ll manage ~40 accounts, including a subset of highly complex ones, and act as a senior partner across business, operations, and technical strategy.

What You’ll Do

As an Enterprise Customer Success Manager, you will:

Customer Partnership & Account Management

Own a portfolio of ~40 enterprise customers, including ~10 high-complexity accounts
Build relationships with senior stakeholders and decision-makers
Lead QBRs and long-term account planning tied to business outcomes
Navigate complex customer environments with multiple stakeholders

Product Adoption & Optimization

Drive advanced adoption of AI, automation, and integrations
Guide customers through complex implementations and custom workflows
Act as a strategic advisor on scaling support operations
Help customers move toward more efficient and automated setups

Customer Health & Risk Management

Own retention for high-value accounts
Identify risks early and drive recovery plans
Partner with Sales on expansion opportunities

Operational Excellence & AI Enablement

Operate with a high level of autonomy, managing your portfolio with clear prioritization and focus on impact
Use AI and internal tools to improve both customer workflows and your own efficiency
Identify patterns across accounts and contribute to improving team playbooks and best practices
Bring structure to ambiguous situations and create scalable solutions for complex customer needs

Cross-Functional Collaboration

Partner with Sales, Product, and Support teams to drive customer outcomes
Lead coordination across teams for complex accounts and escalations
Surface insights that shape product direction and strategy

Who You Are

5+ years in Customer Success, Implementation, Consulting, or similar
Experience managing complex enterprise customers
Strong project management and problem-solving skills
Comfortable operating both strategically and hands-on
Able to influence stakeholders and drive outcomes without authority
Curious, structured, and highly ownership-driven
Experience with ecommerce or support operations is a strong plus
Passionate about technology, automation, and the future of AI in customer support
Motivated to continuously learn, improve, and contribute to a growing team environment

AI at Gorgias
At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones.

The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.

We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.

AI use in Recruiting at Gorgias
By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our Applicant Privacy Policy.

Diversity & Inclusion at Gorgias
We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.

If you need accommodations during the application or interview process, please contact us at accommodation@gorgias.com.

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More about this job

Responsibilities

The Enterprise Customer Success Manager will manage a portfolio of strategic accounts, driving product adoption, AI-powered workflows, and long-term business value. They will act as a senior partner to clients, overseeing account health, retention, and cross-functional coordination to ensure operational success.

Requirements

Candidates must have 5+ years of experience in Customer Success, Implementation, or Consulting, with a strong background in managing complex enterprise accounts. Proficiency in project management, problem-solving, and a deep understanding of ecommerce or support operations are essential for this role.

Skills

Customer success
Account management
Project management
Problem-solving
Strategic planning
AI implementation
Automation
Stakeholder management
Data analysis
Technical strategy
Retention management
Consulting
Ecommerce operations
Workflow optimization
Cross-functional collaboration

Benefits

Equity
Commission
Learning and development budget
Premium AI tools

Visa sponsorship

Not detected in the job text

Keywords

Enterprise AI
Customer Success
Ecommerce
Conversational Commerce
AI Agents
Automation
QBR
Account Management
Strategic Advisor
SaaS
Workflow Optimization
Retention
Stakeholder Management
Technical Strategy
Project Management
Customer Experience
ChatGPT
Claude
Granola
Slack

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