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Added 2 mins ago
Business Banking Advisor (High Street Branch)
First West
Abbotsford, BC
We are currently seeking a Business Banking Advisor to join our team.
Added 2 mins ago
Business Banking Advisor (Surrey)
First West
Surrey, BC
We are currently seeking a full-time Business Banking Advisor to join our team in Surrey.
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Advisor, Real Estate
Desjardins
Montreal, QC · Levis, QC
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As a Real Estate Advisor, you help prospect for, solicit and build lasting business relationships with members and clients. You help sell products and services and provide services that…
Added 2 mins ago
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Consultant, ITAM Transactions & Compliance
CIBC
Toronto, ON
- Full-time
…clear, actionable recommendations. You’ll act as a trusted advisor and central point of coordination across the business, contract management, vendors, and Legal when needed. In this role,…
Added 2 mins ago
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Senior Supplier Relationship Manager
BMO
Toronto, ON · BMOPLACE
- Full-time
Acts as a trusted advisor to assigned business/group.
Added 2 mins ago
IF
Associate, Sales and Customer Service - Ottawa
Intact FC
Ottawa, ON
- Full-time
Join us as a Sales and Customer Service Associate working in an in-bound call center. You’ll become a trusted advisor, helping Canadians protect what matters most to them.
Added 2 mins ago
IF
Bilingual Associate, Sales and Customer Service - Ottawa
Intact FC
Ottawa, ON
- Full-time
Join us as a Bilingual Sales and Customer Service Associate working in an in-bound call center. You’ll become a trusted advisor, helping Canadians protect what matters most to them.
Added 2 mins ago
Senior Program Manager
Scotiabank
Toronto, ON
As a trusted advisor to executive sponsors and senior leaders, the Senior Program Manager influences strategic decisions, facilitates alignment across multiple business units, and…
Added 2 mins ago
Managing Director, Strategy & Transformation, Global Wealth Solutions
Scotiabank
Toronto, ON
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Added 2 mins ago
Financial Advisor - St. George's Square, Guelph
Scotiabank
Guelph, ON
Added 2 mins ago
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P&C Reserving and Capital Director – Canada
WTW
Montreal, QC
- $200,000 to $275,000 CAD / year
- Full-time
…research development, and help position WTW as a leading reserving advisor in…
Added 2 mins ago
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Field Safety Advisor II
Seaspan
North Vancouver, BC
- Full-time
The Field Safety Advisor has responsibility and accountability for ensuring workplace safety at their specific site through administering and monitoring the safety program and ensuring its…
Added 2 mins ago
TC
Shop Service Advisor
Toromont Cat
Timmins, ON
- Full-time
Toromont Cat is looking for a Shop Service Advisor to join our team in Timmins! This position will provide technical direction and accountability for scheduling all equipment repairs with…
Added 2 mins ago
RB
Financial Advisor Intern
Royal Bank of Canada
Halton Hills, ON
- Full-time
As an RBC Financial Advisor, you attract, nurture, and grow relationships with our high-value personal and small business clients, by adding value in the moments that matter to them. You…
Added 4 mins ago
RD
Branch Operations Assistant
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Complete administrative and operational tasks to support Advisor teams: process incoming and outgoing funds, process account opening and maintenance documentation, etc.
Added 4 mins ago
RD
Investment Advisor
RBC Dominion Securities
Mississauga, ON
- Full-time
As an Investment Advisor at RBC Dominion Securities, you can help your clients reach their goals, while we help you reach yours. Maybe you’ve dreamed of starting your own business, but…
Added 4 mins ago
CO
Business Advisor
City of Saint John
Saint John, NB
- Full-time
The Business Advisor plays a key role in advancing the City of Saint John’s commitment to providing responsive, consistent and high-quality customer service.
Added 4 mins ago
RD
Investment Advisor
RBC Dominion Securities
Toronto, ON
- Full-time
As an Investment Advisor at RBC Dominion Securities, you can help your clients reach their goals, while we help you reach yours. Maybe you’ve dreamed of starting your own business, but…
Added 4 mins ago
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Investment Advisor
RBC Dominion Securities
Toronto, ON
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As an Investment Advisor at RBC Dominion Securities, you can help your clients reach their goals, while we help you reach yours. Maybe you’ve dreamed of starting your own business, but…
Added 4 mins ago
BH
Senior Program Manager (Category Management Programs)
BC Hydro
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- Full-time
…business improvement projects. The SPM will serve as a trusted advisor to Category Leads and leadership teams by providing program management expertise, coaching, governance oversight, and…
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RD
Investment Advisor
RBC Dominion Securities
Toronto, ON
- Full-time
As an Investment Advisor at RBC Dominion Securities, you can help your clients reach their goals, while we help you reach yours. Maybe you’ve dreamed of starting your own business, but…
Added 4 mins ago
RD
Branch Operations Assistant
RBC Dominion Securities
Ottawa, ON
- Full-time
Delivers customer service by responding to client inquiries, processing account maintenance requests, and supporting advisor teams with administrative documentation to maintain client…
Added 4 mins ago
RD
Associate
RBC Dominion Securities
Toronto, ON
- Full-time
By providing ongoing, exceptional service and support to our clients and our Advisor team, you will help our team deepen existing relationships and welcome new clients to the firm. As an…
Added 4 mins ago
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CUSTOMER SERVICE ADVISOR
Ebbett
Hamilton, ON
- Full-time
Customer Service Advisor Ebbett Toyota Hamilton, Full Time, Automotive Please Quote Reference Number 18980
Added 4 mins ago
CB
Sales Associate - CosmoProf Store # 07358
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Surrey, BC
- Full-time
The Sales Associate/Beauty Advisor will focus on one primary objective – creating a memorable shopping experience for our customers. We are continually searching for passionate beauty…

Gorgias

Enterprise AI Solution Manager - Named Accounts

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

We believe conversations will become the #1 way to shop.

At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.

Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.

To win, we focus relentlessly on:

Quality: conversations that feel authentic and on-brand.
Experience: effortless shopping from chat to checkout.
Re-engagement: personal, 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.

Join us to make Conversational Commerce real.

About The Team

At Gorgias, we are revolutionizing customer service for ecommerce businesses. Our Customer Success team ensures clients realize measurable value from our platform by driving product adoption, automation maturity, and long-term operational impact.

We partner with leading ecommerce brands to optimize their support operations, implement AI-powered workflows, and unlock scalable growth.

As an Enterprise AI Solution Manager (Named Accounts), you’ll own a portfolio of our most strategic and complex customers. You’ll manage :40 accounts, including a subset of highly complex ones, and act as a senior partner across business, operations, and technical strategy.

What You’ll Do

As an Enterprise Customer Success Manager, you will:

Customer Partnership & Account Management

Own a portfolio of :40 enterprise customers, including :10 high-complexity accounts
Build relationships with senior stakeholders and decision-makers
Lead QBRs and long-term account planning tied to business outcomes
Navigate complex customer environments with multiple stakeholders

Product Adoption & Optimization

Drive advanced adoption of AI, automation, and integrations
Guide customers through complex implementations and custom workflows
Act as a strategic advisor on scaling support operations
Help customers move toward more efficient and automated setups

Customer Health & Risk Management

Own retention for high-value accounts
Identify risks early and drive recovery plans
Partner with Sales on expansion opportunities

Operational Excellence & AI Enablement

Operate with a high level of autonomy, managing your portfolio with clear prioritization and focus on impact
Use AI and internal tools to improve both customer workflows and your own efficiency
Identify patterns across accounts and contribute to improving team playbooks and best practices
Bring structure to ambiguous situations and create scalable solutions for complex customer needs

Cross-Functional Collaboration

Partner with Sales, Product, and Support teams to drive customer outcomes
Lead coordination across teams for complex accounts and escalations
Surface insights that shape product direction and strategy

Who You Are

5+ years in Customer Success, Implementation, Consulting, or similar
Experience managing complex enterprise customers
Strong project management and problem-solving skills
Comfortable operating both strategically and hands-on
Able to influence stakeholders and drive outcomes without authority
Curious, structured, and highly ownership-driven
Experience with ecommerce or support operations is a strong plus
Passionate about technology, automation, and the future of AI in customer support
Motivated to continuously learn, improve, and contribute to a growing team environment

AI at Gorgias

At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones.

The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.

We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.

AI use in Recruiting at Gorgias

By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our Applicant Privacy Policy.

Diversity & Inclusion at Gorgias

We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.

If you need accommodations during the application or interview process, please contact us at accommodation@gorgias.com.

Apply About employer

More about this job

Responsibilities

Manage a portfolio of approximately 40 enterprise customers, including 10 highly complex accounts, and build senior stakeholder relationships while guiding customers toward measurable outcomes. Drive AI and automation adoption, retention, account planning, and complex implementations while coordinating with Sales, Product, and Support and sharing insights to improve team practices and product direction.

Requirements

Candidates need at least five years of experience in Customer Success, implementation, consulting, or a similar field, along with experience managing complex enterprise customers. They should bring strong project management and problem-solving skills, operate strategically and hands-on, influence stakeholders, and demonstrate ownership and curiosity; ecommerce or support operations experience is a plus.

Skills

Enterprise Customer Success
Account Management
Stakeholder Management
Customer Retention
AI Adoption
Automation
Product Adoption
Implementation
Integration Management
Project Management
Problem-Solving
Strategic Planning
Risk Management
Cross-Functional Collaboration
Ecommerce Operations
Customer Support Operations

Visa sponsorship

Not detected in the job text

Keywords

Conversational Commerce
Ecommerce
Artificial Intelligence
AI Agents
Customer Success
Enterprise Accounts
Account Management
Customer Retention
Product Adoption
Automation
Integrations
Custom Workflows
Customer Support Operations
Implementation
Quarterly Business Reviews
Account Planning
Stakeholder Management
Risk Management
Expansion Opportunities
Project Management
Cross-Functional Collaboration
Escalation Management
Operational Excellence
Customer Health
Support Operations
ChatGPT
Claude
Granola

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