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Added 9 mins ago
T
Senior Actuarial Analyst
TD
Toronto, ON
- Full-time
…applied ML scientists and actuaries to propose and develop solutions to support our partners' strategies. The Underwriting Analytics team's mandate is to strengthen TDI's underwriting…
Added 9 mins ago
SL
Manager, Business Automation
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
The Manager, Business Automation is a working-level people leader within Sun Life Global Investments on the Strategic Analytics and Innovation team. The role is accountable for automation…
Added 9 mins ago
J&
IM Transcend-Program Manager, Signavio
Johnson & Johnson Innovative Medicine
Toronto, ON
- Full-time
We are seeking an experienced, hands-on Manager to lead the deployment, ongoing support, and adoption of our Signavio process management program. This role combines technical delivery,…
Added 9 mins ago
B
Manager, Liquidity & Funding Management
BMO
Toronto, ON · FCP
- Full-time
Recommends and implements liquidity and funding solutions based on analysis of issues and implications for the business.
Added 9 mins ago
BQ
QNX Quality Manager
BlackBerry QNX
Ottawa, ON
- Full-time
…safe and secure operating systems, hypervisors, middleware, solutions, and development tools, along with support and services delivered by trusted embedded software experts. With a focus on…
Added 9 mins ago
B
QNX Quality Manager
BlackBerry
Ottawa, ON
- Full-time
…safe and secure operating systems, hypervisors, middleware, solutions, and development tools, along with support and services delivered by trusted embedded software experts. With a focus on…
Added 9 mins ago
A
Intern, Product Management - Manufacturing
Autodesk
Toronto, ON · AMER - Canada - Ontario - Toronto - University Ave
- Full-time
…intern on this team, you will be paired with a Principal Product Manager mentor and given real ownership over a piece of that problem: talking to customers, digging into product analytics,…
Added 24 mins ago
IF
Manager, International Tax
Intact FC
Toronto, ON
- Full-time
We're looking for a collaborative, solutions-oriented professional who combines technical tax expertise with strong business acumen.
Added 24 mins ago
Industrial Systems Program & Performance Lead
Amrize
Edmonton, AB · AB · Calgary, AB
Reporting to the Manager, Industrial Systems Acceleration & Implementation, the Industrial Systems Program & Performance Lead plays a key role in accelerating the development,…
Added 24 mins ago
A
Customer Service Representative/ Inside Sales Representative, Level 1
AirReps
Calgary, AB
- Full-time
…by finding out what they need, answering questions, creating solutions and ensuring a smooth and quick sales process. Must be knowledgeable of the organization’s policies, procedures,…
Added 24 mins ago
BT
Daily Shift Manager - Full Time Temporary
BC Transit
Victoria, BC
- Full-time
We’re passionate about people and creating sustainable, safe and affordable public transit solutions to residents across BC. We are an organization that has a people-first approach and…
Added 24 mins ago
Change Control Manager
GRIFOLS, S.A.
Mississauga, ON
The Change Control Manager will perform technical management and supervision of change controls, including changes to processes, systems and technology, work roles, and organization…
Added 24 mins ago
Quality Management System Manager
GRIFOLS, S.A.
Mississauga, ON
…développons, produisons et commercialisons des médicaments, des solutions et des services innovants dans plus de 110 pays et…
Added 24 mins ago
E
Coordinator, Project Delivery
EPCOR
AB · Edmonton, Alberta
- Full-time
Reporting to the Manager, Project Delivery, this position is responsible for (but not limited to) the following:
Added 24 mins ago
CS
Production Supervisor
Calhoun Super Structure
Goderich, ON
- $35 to $40 CAD / hour
- Full-time
Escalate issues to Production Manager when required
Added 24 mins ago
CI
Quality Finisher Lead
CCW Inc. architectural millwork casework
Waterloo, ON
- Full-time
…finishes. From our Waterloo, Ontario facility, our team brings technical expertise and craftsmanship to complex projects across Canada and the United…
Added 40 mins ago
A
Quality Engineer
Arrow
Stratford, ON
- Full-time
We have access to the broadest range of metalwork solutions in the world through our elite group of companies. Arrow focuses on providing innovative design, quality craftsmanship, and…
Added 54 mins ago
Shaft Engineer
JDS Energy & Mining
Saskatoon, SK
The individual appointed to this position will report directly to the Shaft Construction Manager. The Shaft Project Engineer will be responsible for supporting a variety of projects…
Added 54 mins ago
SM
RQ11680 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…planning (ERP) systems, system analysis and design, and business solutions development. The ideal candidate will have hands-on knowledge of PeopleSoft HCM upgrades, PeopleSoft Update…
Added 54 mins ago
SM
RQ11681 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…ideal candidate will have experience with PeopleSoft Update Manager (PUM) upgrades, PeopleTools upgrades, Fluid and Classic+ interfaces, and the development, testing, and implementation of…
Added 54 mins ago
SM
RQ00824 – Security Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…incident response processes, and implementing practical Zero Trust solutions aligned with the Agency’s AI-Driven Risk Mitigation…
Added 54 mins ago
SM
RQ11699 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Project Manager/Leader with extensive experience managing large-scale, complex, high-profile, and high-risk I&IT projects within enterprise or public-sector…
Added 54 mins ago
SM
RQ11699 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Project Manager/Leader with extensive experience managing large-scale, complex, high-profile, and high-risk I&IT projects within enterprise or public-sector…
Added 54 mins ago
OP
Senior Manager (6 Vacancies)
Ontario Public Service Leadership | Leadership dans la fonction publique de l’Ontario
ON · Ontario, Canada
- $110,638 to $155,942 CAD / year
- Full-time
Build Strong Teams. Deliver Modern Solutions. Create Public Impact.
Added 54 mins ago
SM
RQ00816 – Security Specialist – Intermediate
S M Software Solutions Inc
Toronto, ON
- Full-time
This role is explicitly hands-on and operational. It requires a strong technical background in cyber defence operations and the ability to execute and deliver tangible outcomes in the areas…

Gorgias

Enterprise AI Solution Manager - Named Accounts

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

We believe conversations will become the #1 way to shop.

At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.

Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.

To win, we focus relentlessly on:

Quality: conversations that feel authentic and on-brand.
Experience: effortless shopping from chat to checkout.
Re-engagement: personal, 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.

Join us to make Conversational Commerce real.

About The Team

At Gorgias, we are revolutionizing customer service for ecommerce businesses. Our Customer Success team ensures clients realize measurable value from our platform by driving product adoption, automation maturity, and long-term operational impact.

We partner with leading ecommerce brands to optimize their support operations, implement AI-powered workflows, and unlock scalable growth.

As an Enterprise AI Solution Manager (Named Accounts), you’ll own a portfolio of our most strategic and complex customers. You’ll manage :40 accounts, including a subset of highly complex ones, and act as a senior partner across business, operations, and technical strategy.

What You’ll Do

As an Enterprise Customer Success Manager, you will:

Customer Partnership & Account Management

Own a portfolio of :40 enterprise customers, including :10 high-complexity accounts
Build relationships with senior stakeholders and decision-makers
Lead QBRs and long-term account planning tied to business outcomes
Navigate complex customer environments with multiple stakeholders

Product Adoption & Optimization

Drive advanced adoption of AI, automation, and integrations
Guide customers through complex implementations and custom workflows
Act as a strategic advisor on scaling support operations
Help customers move toward more efficient and automated setups

Customer Health & Risk Management

Own retention for high-value accounts
Identify risks early and drive recovery plans
Partner with Sales on expansion opportunities

Operational Excellence & AI Enablement

Operate with a high level of autonomy, managing your portfolio with clear prioritization and focus on impact
Use AI and internal tools to improve both customer workflows and your own efficiency
Identify patterns across accounts and contribute to improving team playbooks and best practices
Bring structure to ambiguous situations and create scalable solutions for complex customer needs

Cross-Functional Collaboration

Partner with Sales, Product, and Support teams to drive customer outcomes
Lead coordination across teams for complex accounts and escalations
Surface insights that shape product direction and strategy

Who You Are

5+ years in Customer Success, Implementation, Consulting, or similar
Experience managing complex enterprise customers
Strong project management and problem-solving skills
Comfortable operating both strategically and hands-on
Able to influence stakeholders and drive outcomes without authority
Curious, structured, and highly ownership-driven
Experience with ecommerce or support operations is a strong plus
Passionate about technology, automation, and the future of AI in customer support
Motivated to continuously learn, improve, and contribute to a growing team environment

AI at Gorgias

At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones.

The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.

We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.

AI use in Recruiting at Gorgias

By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our Applicant Privacy Policy.

Diversity & Inclusion at Gorgias

We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.

If you need accommodations during the application or interview process, please contact us at accommodation@gorgias.com.

Apply About employer

More about this job

Responsibilities

Manage a portfolio of approximately 40 enterprise customers, including 10 highly complex accounts, and build senior stakeholder relationships while guiding customers toward measurable outcomes. Drive AI and automation adoption, retention, account planning, and complex implementations while coordinating with Sales, Product, and Support and sharing insights to improve team practices and product direction.

Requirements

Candidates need at least five years of experience in Customer Success, implementation, consulting, or a similar field, along with experience managing complex enterprise customers. They should bring strong project management and problem-solving skills, operate strategically and hands-on, influence stakeholders, and demonstrate ownership and curiosity; ecommerce or support operations experience is a plus.

Skills

Enterprise Customer Success
Account Management
Stakeholder Management
Customer Retention
AI Adoption
Automation
Product Adoption
Implementation
Integration Management
Project Management
Problem-Solving
Strategic Planning
Risk Management
Cross-Functional Collaboration
Ecommerce Operations
Customer Support Operations

Visa sponsorship

Not detected in the job text

Keywords

Conversational Commerce
Ecommerce
Artificial Intelligence
AI Agents
Customer Success
Enterprise Accounts
Account Management
Customer Retention
Product Adoption
Automation
Integrations
Custom Workflows
Customer Support Operations
Implementation
Quarterly Business Reviews
Account Planning
Stakeholder Management
Risk Management
Expansion Opportunities
Project Management
Cross-Functional Collaboration
Escalation Management
Operational Excellence
Customer Health
Support Operations
ChatGPT
Claude
Granola

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