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Added 12 mins ago
GO
Service Desk Asset Management Officer
Government of Nunavut Recruitment
Iqaluit, NU
- Full-time
Reporting to the Manager of the Government of Nunavut (GN) Service Desk, the Service Desk Asset Management Officer (Officer) is a senior member of the GN Help Desk team. The Officer’s…
Added 12 mins ago
T
Senior Audit Manager, (Business Intelligence & Analytics)
TD
Toronto, ON
- Full-time
The Senior Audit Manager, Business Intelligence & Analytics is responsible for leading the strategy, development, and delivery of business intelligence, management reporting, and…
Added 12 mins ago
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Sr. Business Systems Analyst Specialist, TD Securities
TD
Toronto, ON
- Full-time
We are looking for an experienced Senior Business Systems Analyst to lead the Volcker regulatory reporting workstream within Market Risk Technology. This is a senior, hands-on role for…
Added 42 mins ago
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Manager, Analytics
BrokerLink
Calgary, AB · Toronto, ON
- Full-time
We are looking for a Manager, Analytics with a strong business acumen, to join BrokerLink and work out of our Calgary, AB or Toronto, ON office !
Added 42 mins ago
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Customer Success Manager, Public Sector & Defence
Cohere
Ottawa, ON
- $150,000 to $215,000 USD / year
- Full-time
We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us!
Added 42 mins ago
Sr. Consultant - Cloud Infrastructure Architect | Conseiller senior – Architecte d'infrastructure infonuagique, Public Sector | secteur public
Amazon
Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
As an experienced technology professional, you will be responsible for:
Added 42 mins ago
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Technology Strategy & Transformation Senior Manager
Accenture
Toronto, ON · Montreal, QC
- Full-time
A Technology Strategy consulting guru with extensive experience in creating technology-led business strategies and top-flight leadership and management skills. Your expertise? Advising…
Added 42 mins ago
WK
Sales Programs Manager, FCC Division
Wolters Kluwer
Toronto, ON · CAN - North York
- Full-time
The Sales Programs Manager will accelerate pipeline growth and seller productivity by designing, launching and scaling strategic sales programs. Operating at the intersection of sales…
Added 56 mins ago
Program Manager, Fraud
WestJet Group
Calgary, AB
Acting as the central point of coordination for loyalty fraud, the Program Manager will identify emerging risks, establish program priorities, drive implementation of fraud mitigation…
Added 57 mins ago
EB
Senior Technical Program Manager (18 Month Contract)
EQ Bank
Toronto, ON
- Contract
The Senior Technical Program Manager (STPM) reports to the Director, Technical Program Management. The STPM owns end-to-end plan management and delivery execution for highly complex…
Added 1 hour ago
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Sr. Channel Sales Representative
Honeywell
Burnaby, BC
- Full-time
Reporting to the Fire and SAS Director of Sales, the Senior Regional Sales Manager will manage all aspects of engagements with existing and new customers for Honeywell Enterprise Fire…
Added 1 hour ago
CO
Job ID #31810: Senior Process Engineer, Plant Operations
City of Hamilton
Hamilton, ON
- Full-time
Reporting to the Manager, Plant Operations, the Senior Process Engineer is the primary Operations contributor and Subject Matter Expert on water and wastewater treatment capital projects.…
Added 1 hour ago
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Technicien Réseau/Network Technician
XTL Transport, Logistics, Distribution
Vaudreuil-Dorion, QC
- Full-time
Transmettre les problèmes hors de son champ de compétence au personnel informatique senior en joignant des notes claires au ticket interne, comprenant le contexte pertinent et les…
Added 1 hour ago
Senior Manager, Data & Analytics
Domtar Products
Montreal, QC
The location in Montreal, (Quebec, Canada), is seeking talent to fill the position of Senior Manager, Data & Analytics. This job is full-time permanent.
Added 1 hour ago
FH
Portfolio Manager
Fraser Health
Surrey, BC
- Full-time
The Portfolio Manager provides senior level advice and guidance to Fraser Health executives within an assigned portfolio of Informatics which may include the development and implementation…
Added 1 hour ago
Senior Financial Analyst
Livingston International
Toronto, ON
Reporting to the Manager, Duty Audit, the successful candidate in this position will drive the analytics and execution programs of the Duty Audit function. This role oversees the…
Added 1 hour ago
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DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
In a context of sustained growth and transformation of its activities, Lacroix Medical Group is seeking a Director of Information Technology who will actively contribute to the…
Added 1 hour ago
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Field Support Engineer II
''
Toronto, ON
- Full-time
The Field Support Engineer II is a senior onsite technical resource and a highly visible representative of Digital Technology. Reporting to the Manager, Regional Service Delivery, you will…
Added 1 hour ago
HH
Sr Medical Laboratory Technologist Anatomical Pathology
Halton Healthcare
Oakville, ON
- Full-time
The Senior Technologist will report and be accountable to the Charge Technologist, Manager and Division Section Head. Performs all duties of a General Duty Technologist and provides…
Added 1 hour ago
HA
Sr Manufacturing Associate
Honeywell Aerospace
Cambridge, ON
- Full-time
You will report directly to our Senior Quality Engineering Manager, and you’ll work out of our Cambridge, ON location on an On-site work schedule.
Added 1 hour ago
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Advertising Sales Rep Senior Analyst - Direct Partner Manager
Accenture
Mississauga, ON
- Full-time
…right combination of trusted technical sellers and innovative technology, powered by data and…
Added 1 hour ago
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AML Analytics Manager
PwC
Toronto, ON
- Full-time
As a AML Analytics Manager , unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
Added 1 hour ago
II
Assistant Manager – Oracle EBS Techno-Functional
Indian Institutes of Public Health (IIPHs)
Amos, QC
- Full-time
…strengthening education and training, advancing research and technology and facilitating policy and practice in the area of Public Health. PHFI is headquartered in New Delhi with national…
Added 2 hours ago
PV
District Manager - AB South
Pet Valu
AB · HOME - Alberta
- Full-time
Reporting to the Manager Regional Corporate, the District Manager is responsible for all activities and sales results in the district located in the Calgary/Red Deer and surrounding area as…
Added 2 hours ago
T
Senior Bus Mgmt Analyst
TD
Toronto, ON
- Full-time
Establish effective relationships across multiple business and technology partners, program and project managers

Gorgias

Enterprise AI Solution Manager - Named Accounts

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

We believe conversations will become the #1 way to shop.

At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.

Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.

To win, we focus relentlessly on:

Quality: conversations that feel authentic and on-brand.
Experience: effortless shopping from chat to checkout.
Re-engagement: personal, 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.

Join us to make Conversational Commerce real.

About The Team

At Gorgias, we are revolutionizing customer service for ecommerce businesses. Our Customer Success team ensures clients realize measurable value from our platform by driving product adoption, automation maturity, and long-term operational impact.

We partner with leading ecommerce brands to optimize their support operations, implement AI-powered workflows, and unlock scalable growth.

As an Enterprise AI Solution Manager (Named Accounts), you’ll own a portfolio of our most strategic and complex customers. You’ll manage :40 accounts, including a subset of highly complex ones, and act as a senior partner across business, operations, and technical strategy.

What You’ll Do

As an Enterprise Customer Success Manager, you will:

Customer Partnership & Account Management

Own a portfolio of :40 enterprise customers, including :10 high-complexity accounts
Build relationships with senior stakeholders and decision-makers
Lead QBRs and long-term account planning tied to business outcomes
Navigate complex customer environments with multiple stakeholders

Product Adoption & Optimization

Drive advanced adoption of AI, automation, and integrations
Guide customers through complex implementations and custom workflows
Act as a strategic advisor on scaling support operations
Help customers move toward more efficient and automated setups

Customer Health & Risk Management

Own retention for high-value accounts
Identify risks early and drive recovery plans
Partner with Sales on expansion opportunities

Operational Excellence & AI Enablement

Operate with a high level of autonomy, managing your portfolio with clear prioritization and focus on impact
Use AI and internal tools to improve both customer workflows and your own efficiency
Identify patterns across accounts and contribute to improving team playbooks and best practices
Bring structure to ambiguous situations and create scalable solutions for complex customer needs

Cross-Functional Collaboration

Partner with Sales, Product, and Support teams to drive customer outcomes
Lead coordination across teams for complex accounts and escalations
Surface insights that shape product direction and strategy

Who You Are

5+ years in Customer Success, Implementation, Consulting, or similar
Experience managing complex enterprise customers
Strong project management and problem-solving skills
Comfortable operating both strategically and hands-on
Able to influence stakeholders and drive outcomes without authority
Curious, structured, and highly ownership-driven
Experience with ecommerce or support operations is a strong plus
Passionate about technology, automation, and the future of AI in customer support
Motivated to continuously learn, improve, and contribute to a growing team environment

AI at Gorgias

At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones.

The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.

We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.

AI use in Recruiting at Gorgias

By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our Applicant Privacy Policy.

Diversity & Inclusion at Gorgias

We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.

If you need accommodations during the application or interview process, please contact us at accommodation@gorgias.com.

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More about this job

Responsibilities

Manage a portfolio of approximately 40 enterprise customers, including 10 highly complex accounts, and build senior stakeholder relationships while guiding customers toward measurable outcomes. Drive AI and automation adoption, retention, account planning, and complex implementations while coordinating with Sales, Product, and Support and sharing insights to improve team practices and product direction.

Requirements

Candidates need at least five years of experience in Customer Success, implementation, consulting, or a similar field, along with experience managing complex enterprise customers. They should bring strong project management and problem-solving skills, operate strategically and hands-on, influence stakeholders, and demonstrate ownership and curiosity; ecommerce or support operations experience is a plus.

Skills

Enterprise Customer Success
Account Management
Stakeholder Management
Customer Retention
AI Adoption
Automation
Product Adoption
Implementation
Integration Management
Project Management
Problem-Solving
Strategic Planning
Risk Management
Cross-Functional Collaboration
Ecommerce Operations
Customer Support Operations

Visa sponsorship

Not detected in the job text

Keywords

Conversational Commerce
Ecommerce
Artificial Intelligence
AI Agents
Customer Success
Enterprise Accounts
Account Management
Customer Retention
Product Adoption
Automation
Integrations
Custom Workflows
Customer Support Operations
Implementation
Quarterly Business Reviews
Account Planning
Stakeholder Management
Risk Management
Expansion Opportunities
Project Management
Cross-Functional Collaboration
Escalation Management
Operational Excellence
Customer Health
Support Operations
ChatGPT
Claude
Granola

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