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Added 6 mins ago
Manager, Mobile Device & Endpoint Operations
Purolator
ON · Mississauga, ON
The Mobile Device Manager is accountable for the end-to-end lifecycle, availability, security and cost-effective management of Purolator’s operational mobile devices and related equipment…
Added 6 mins ago
Technology Project Manager
Purolator
ON · Mississauga, ON
We are seeking an experienced Technology Project Manager to lead business-critical technology initiatives from planning and requirements through implementation and production support.
Added 6 mins ago
BC
Program Assurance Technical Coordinator
Bantrel Co.
Toronto, ON
- $113,000 to $163,000 CAD / year
- Full-time
…Assurance Technical Coordinator assist the Assurance Delivery Manager in providing overall cross delivery area guidance, bringing assurance structure, standardization, efficiency and…
Added 6 mins ago
TS
26-72 Boiler Safety Officer (Fort St John, BC)
Technical Safety BC
Dawson Creek, BC · Fort St. John, BC
- Full-time
…to clients and by providing disciplinary recommendations to Senior Safety Officer and Safety…
Added 6 mins ago
SS
Software Development Manager, FME Form
Safe Software
Remote, Canada
- $155,100 to $173,300 CAD / year
- Full-time
- Remote
As a Software Development Manager, you will oversee the planning, execution, and delivery of technical projects within your team. You’ll collaborate with Product, UX, and other stakeholders…
Added 6 mins ago
RB
Manager, Data Strategy
Royal Bank of Canada
Toronto, ON
- Full-time
Manager Data Strategy manages all aspects of Data Strategy to enable Wealth Management Canada (WMC) with key data and insights to provide high quality, differentiated services for our…
Added 19 mins ago
Graphic Designer
Superior Plus Propane Talent Acquisition
ON
Reporting to the Senior Marketing Manager, Brand and Communications, the Graphic Designer develops and executes creative visual assets that support Superior's brand, marketing, customer…
Added 19 mins ago
Senior Product Manager
Nureva
Calgary, AB
We are looking for a Senior Product Manager to help shape the future of Nureva's collaboration solutions. In this highly collaborative role, you will identify market opportunities, define…
Added 20 mins ago
R
Senior Manager – EPS Contracts Management
Raise
Toronto, ON
- Contract
We at Raise are hiring a Senior Manager - EPS Contracts Management for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet…
Added 20 mins ago
TR
Senior Endpoint Specialist (Contract)
Teck Resources Limited
Vancouver, BC · Greater Vancouver, BC
- Full-time
Reporting to the Team Lead, Endpoint Management. the Senior Endpoint Specialist is responsible for the design, administration, and continuous improvement of Teck's endpoint management…
Added 20 mins ago
RM
Senior Digital Product Manager, Data and Analytics
Rocky Mountaineer
Vancouver, BC
- Full-time
Added 20 mins ago
MF
Manager, Brand Equity
McCain Foods
Toronto, ON
- Full-time
Support the implementation of a new global marketing intranet site by gathering requirements, shaping project briefs, and partnering with marketing technology teams.
Added 20 mins ago
S
Gestionnaire de Projets Techniques/Senior Consultant - Technical Project Manager
Slalom
Montreal, QC
- Full-time
Added 20 mins ago
R
Agile Project Manager / Release Train Engineer (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
As a Senior Agile Project Manager / Release Train Engineer (APM/RTE) within the T&I Value Management and Delivery Office, you serve as a program-level orchestrator and pivotal bridge…
Added 34 mins ago
F
IT Support
FIREFLY
Kenora, ON
- Full-time
- Temporary
Are you passionate about using technology to support teams and improve service delivery?
Added 34 mins ago
C
Agile Project Manager / Release Train Engineer (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON · Montreal, QC
- Full-time
As a Senior Agile Project Manager / Release Train Engineer (APM/RTE) within the T&I Value Management and Delivery Office, you serve as a program-level orchestrator and pivotal bridge…
Added 47 mins ago
PF
DevOps Specialist
Pattison Food Group
Langley (District), BC · Langley Office - Langley BC
- Full-time
Reporting to the Senior Manager, Applications Support, you will be responsible for designing, implementing, and supporting DevOps solutions that improve software delivery, infrastructure…
Added 47 mins ago
UO
Senior Finance Manager
University of British Columbia
Vancouver, BC · UBCV | CIRS (Centre for Interactive Research on Sustainability) (CIRS)
- $9,599.75 to $14,385.5 CAD / month
- Full-time
…environment needed to pursue world leading, impactful research. The Senior Manager is a key member of the VPRI finance management team. Reporting to the Portfolio Finance Director, the…
Added 47 mins ago
UO
Research Data Technologist
University of British Columbia
Vancouver, BC · VCH | Vancouver General Hospital - Gordon and Leslie Diamond Health Care Centre (VGHHCC)
- $4,845.17 to $5,713.66 CAD / month
- Full-time
…day-to-day oversight provided by the Research Associate, Data Manager and/or senior research team members. The Research Data Technologist will work as a member of an interdisciplinary team…
Added 47 mins ago
T
Product Owner I
TD
Toronto, ON
- Full-time
…product roadmap. The successful candidate will work closely with technology, design, business, analytics, and operational partners to define priorities, remove delivery roadblocks, and…
Added 47 mins ago
NC
It Security Analyst
Niagara Casinos
Niagara Falls, ON · Fallsview Casino
- Full-time
Reporting to the Senior Manager, Cyber Security , the role will be responsible for the deployment, operation and monitoring of information security technology and for identifying and…
Added 47 mins ago
SP
Manager, Infrastructure & Security
Spark Power
Remote, Canada
- $120,000 to $140,000 USD / year
- Full-time
- Remote
Spark Power, a trusted partner in energy in North America, is seeking a Manager, Infrastructure & Security Reporting to the Director, Information Technology, the Manager, Infrastructure &…
Added 47 mins ago
K
Client Partner
Kyndryl
Regina, SK
- Full-time
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and…
Added 47 mins ago
DT
Sr Manager Business Development - Sales Origination
DXC Technology
Toronto, ON
- Full-time
The role operates at the front end of the deal lifecycle, engaging C suite and senior decision makers to uncover transformational business opportunities and translate them into qualified,…
Added 47 mins ago
MI
Data Product Manager
Mondelēz International
Toronto, ON · Business Unit Head Office Gladstone - Toronto, Canada
- Full-time
Using data analysis to make recommendations to senior leaders

Gorgias

Enterprise AI Solution Manager - Named Accounts

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

We believe conversations will become the #1 way to shop.

At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.

Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.

To win, we focus relentlessly on:

Quality: conversations that feel authentic and on-brand.
Experience: effortless shopping from chat to checkout.
Re-engagement: personal, 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.

Join us to make Conversational Commerce real.

About The Team

At Gorgias, we are revolutionizing customer service for ecommerce businesses. Our Customer Success team ensures clients realize measurable value from our platform by driving product adoption, automation maturity, and long-term operational impact.

We partner with leading ecommerce brands to optimize their support operations, implement AI-powered workflows, and unlock scalable growth.

As an Enterprise AI Solution Manager (Named Accounts), you’ll own a portfolio of our most strategic and complex customers. You’ll manage :40 accounts, including a subset of highly complex ones, and act as a senior partner across business, operations, and technical strategy.

What You’ll Do

As an Enterprise Customer Success Manager, you will:

Customer Partnership & Account Management

Own a portfolio of :40 enterprise customers, including :10 high-complexity accounts
Build relationships with senior stakeholders and decision-makers
Lead QBRs and long-term account planning tied to business outcomes
Navigate complex customer environments with multiple stakeholders

Product Adoption & Optimization

Drive advanced adoption of AI, automation, and integrations
Guide customers through complex implementations and custom workflows
Act as a strategic advisor on scaling support operations
Help customers move toward more efficient and automated setups

Customer Health & Risk Management

Own retention for high-value accounts
Identify risks early and drive recovery plans
Partner with Sales on expansion opportunities

Operational Excellence & AI Enablement

Operate with a high level of autonomy, managing your portfolio with clear prioritization and focus on impact
Use AI and internal tools to improve both customer workflows and your own efficiency
Identify patterns across accounts and contribute to improving team playbooks and best practices
Bring structure to ambiguous situations and create scalable solutions for complex customer needs

Cross-Functional Collaboration

Partner with Sales, Product, and Support teams to drive customer outcomes
Lead coordination across teams for complex accounts and escalations
Surface insights that shape product direction and strategy

Who You Are

5+ years in Customer Success, Implementation, Consulting, or similar
Experience managing complex enterprise customers
Strong project management and problem-solving skills
Comfortable operating both strategically and hands-on
Able to influence stakeholders and drive outcomes without authority
Curious, structured, and highly ownership-driven
Experience with ecommerce or support operations is a strong plus
Passionate about technology, automation, and the future of AI in customer support
Motivated to continuously learn, improve, and contribute to a growing team environment

AI at Gorgias

At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones.

The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.

We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.

AI use in Recruiting at Gorgias

By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our Applicant Privacy Policy.

Diversity & Inclusion at Gorgias

We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.

If you need accommodations during the application or interview process, please contact us at accommodation@gorgias.com.

Apply About employer

More about this job

Responsibilities

Manage a portfolio of approximately 40 enterprise customers, including 10 highly complex accounts, and build senior stakeholder relationships while guiding customers toward measurable outcomes. Drive AI and automation adoption, retention, account planning, and complex implementations while coordinating with Sales, Product, and Support and sharing insights to improve team practices and product direction.

Requirements

Candidates need at least five years of experience in Customer Success, implementation, consulting, or a similar field, along with experience managing complex enterprise customers. They should bring strong project management and problem-solving skills, operate strategically and hands-on, influence stakeholders, and demonstrate ownership and curiosity; ecommerce or support operations experience is a plus.

Skills

Enterprise Customer Success
Account Management
Stakeholder Management
Customer Retention
AI Adoption
Automation
Product Adoption
Implementation
Integration Management
Project Management
Problem-Solving
Strategic Planning
Risk Management
Cross-Functional Collaboration
Ecommerce Operations
Customer Support Operations

Visa sponsorship

Not detected in the job text

Keywords

Conversational Commerce
Ecommerce
Artificial Intelligence
AI Agents
Customer Success
Enterprise Accounts
Account Management
Customer Retention
Product Adoption
Automation
Integrations
Custom Workflows
Customer Support Operations
Implementation
Quarterly Business Reviews
Account Planning
Stakeholder Management
Risk Management
Expansion Opportunities
Project Management
Cross-Functional Collaboration
Escalation Management
Operational Excellence
Customer Health
Support Operations
ChatGPT
Claude
Granola

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