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Added 9 mins ago
FG
Service Manager - FFUN Motorsports Saskatoon
FFUN Group
Saskatoon, SK
- Full-time
We’re looking for a driven, organized, and business‑minded Powersports Service Manager to lead the service department at our high‑volume powersports dealership in Saskatoon. This is more…
Added 9 mins ago
OA
Part-Time Apprentice Technician- OpenRoad Toyota Abbotsford
OpenRoad Auto Group
Abbotsford, BC
- Part-time
Road-test vehicles to quality-check work performed, report any discrepancies to Service Manager.
Added 9 mins ago
PC
Operations Manager
Patterson Companies, Inc.
Vancouver, BC · BC - Vancouver - Dental Canada
- Full-time
As Operations Manager with Patterson Dental, you will partner with the Branch General Manager and the Service Manager to develop (and implement) strategies, carry out best practices and…
Added 9 mins ago
FG
Service Account Manager
Flynn Group of Companies
Brandon, MB
- Full-time
Flynn Group of Companies is seeking a Roofing Service Account Manager to join our Brandon branch. This is a relationship-driven, client-facing role ideal for someone who thrives in sales,…
Added 9 mins ago
A
Store Manager (temporary)
Ardene
Brantford, ON
- Full-time
The temporary Store Manager works with the District Supervisor to oversee all store operations, as well as plan & execute strategies to drive sales and profitability. The Store Manager is…
Added 9 mins ago
B
Sourcing Manager, Marketing Category
BMO
Toronto, ON · YNG
- Full-time
The Sourcing Manager leads competitive sourcing events, supplier selection, due diligence, negotiation, contracting activities, and category initiatives while applying BMO's procurement,…
Added 9 mins ago
B
Directeur(rice) Principal(e), Gestion Relationnelle
BMO
Sherbrooke, QC
- Full-time
Au service d’organisations dont les revenus annuels se situent généralement entre 10 millions et 40 millions de dollars, nos directeurs et directrices de la gestion relationnelle sont au…
Added 9 mins ago
B
Sourcing Associate, Human Resources Category
BMO
Toronto, ON · YNG
- Full-time
…Supporting the HR category across BMO, inclusive of Administrative Service, Benefits, Recruitment, Relocation and Training, the Sourcing Associate leads sourcing activities and…
Added 9 mins ago
B
Associate, Commercial Banking (Public Sector Group)
BMO
Toronto, ON · FCP
- Full-time
…passion for the Public Sector, professionalism, and client…
Added 9 mins ago
B
Day Service Centre Supervisor
Brambles
Vancouver, BC
- Full-time
5-7 years of front-line supervisory experience in production, manufacturing, logistics or customer service.
Added 9 mins ago
SD
Specialist, Bilingual Patient Care
Shoppers Drug Mart
Mississauga, ON
- Full-time
…support program. The PCS is responsible for ensuring program service offerings are managed and delivered effectively with the highest quality customer service. This colleague is action…
Added 9 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Vancouver, BC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 9 mins ago
PA
Receptionist
Pfaff Automotive Partners Inc.
Guelph, ON
- Full-time
Greet customers and visitors, ensuring optimum customer service.
Added 9 mins ago
JC
Payments Implementation Specialist - Canada
Jonas Club Software
Markham, ON · Canada - Markham - Ontario
- Full-time
…performance with a global team of over 6,000 professionals focused on service, security and continuous improvement. It is engineered for hospitality operations, complies with SOC 2 and PCI…
Added 9 mins ago
M
Senior Full Stack Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Experience designing application architecture at the component and service levels and contributing to architectural decisions beyond your own codebase.
Added 9 mins ago
EC
Intern, Field Service Representative (4 to 12-month) - Dartmouth, NS
Eaton Corporation
Dartmouth, NS
- Full-time
Eaton’s ES AMER PCS division is currently seeking a Intern, Field Service Representative (4 to 12-month) - Dartmouth, NS.
Added 9 mins ago
IT Services Technician, Managed Desktops
University of Guelph
Guelph, ON
Reporting to the Manager, Client Productivity in Computing and Communications Services (CCS), the IT Services Technician will work in a team that provides a broad range of IT technical…
Added 9 mins ago
Agricultural Assistant
University of Guelph
Guelph, ON
Reporting to the Manager, Patient Care and Service Delivery the incumbent provides husbandry care of patient and teaching animals at the OVC HSC and supports the Clinicians, Registered…
Added 9 mins ago
Yard Shipper/Receiver
UFA Co-operative Ltd.
Two Hills, AB
Reporting to the Yard Manager, the Yard Shipper/Receiver plays a critical role in the day-to-day success of the Farm Store. In this hands-on role, you will receive and organize inventory,…
Added 9 mins ago
TA
SALES LEAD - PART TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
Brampton, ON
- Part-time
Reporting to the Store Manager, the Part-Time Sales Lead plays a key role in driving results and supporting the team. You lead by example by helping hit sales targets, coaching associates,…
Added 9 mins ago
W
(CAN) Health and Beauty Team Associate
Walmart
Belleville, ON
- Part-time
7. Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 9 mins ago
W
(CAN) Cosmetics Associate
Walmart
St. John's, NL
- Full-time
Refers appropriate service and transactional requests to the Customer Service Manager as needed and supports Front End and store operations when required.
Added 9 mins ago
W
(CAN) Leader du secteur OMNI
Walmart
Levis, QC
- Full-time
To assist in the leadership of the OMNI area and processes through partnership with the OMNI Assistant Manager and ensure a high level of customer service and while ensuring task completion.
Added 9 mins ago
W
(CAN) Cashier
Walmart
St. John's, NL
- Part-time
7. Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 9 mins ago
Machine Builder Solution Manager
Siemens
Canada
…and decision-making, helping you become a trusted partner in customer…

GoSecure

Service manager

Saint John, NB, Canada
Toronto, ON, Canada
Montreal, QC, Canada
Quebec, QC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: Minimum of 3 years of experience in project management, professional services delivery, customer success, or a related field.
Posting language: English
Posted: Nov 2, 2026

Original job description

GoSecure is recognized as a leader and innovator in cybersecurity solutions. The company is the first and only to integrate an Endpoint and Network threat detection platform, Managed Detection and Response services, and Cloud/SaaS delivery. Together, these capabilities provide the most effective response to the increased sophistication of continuously evolving malware and malicious insiders that target people, processes, and systems. With focus on innovation quality, integrity, and respect, GoSecure has become the trusted provider of cybersecurity products and services to organizations of all sizes, across all industries globally. To learn more, please visit: https://www.gosecure.net.

GoSecure offers a creative and challenging work environment, a competitive benefit package, and a great atmosphere to foster career growth. Come put your career on the leading edge and bring your talents to a much sought-after high growth opportunity in technology- GoSecure!

GoSecure is an Equal Opportunity Employer committed to hiring a diverse work team (EEO/AA).

Summary

We are looking for service managers to join our Project Management Office team. Service managers work alongside IT security professionals to help manage customers, quality, budget and efforts associated with projects related to all our professional services. The candidate will mostly assist in delivering GoSecure’s services within the agreed upon duration, scope and constraints while managing stakeholders’ expectations and objectives.

Duties and responsibilities

Client Relationship Management

Provide post-sales customer service and act as the primary point of contact for clients throughout the engagement.
Build and maintain strong client relationships to ensure a positive customer experience.
Advocate for customer requests and issues across departments and facilitate timely resolution.
Ensure client expectations are clearly understood, communicated, and managed.
Address client concerns, issues, and escalations in a timely and professional manner.
Identify opportunities for service enhancements and follow-on consulting engagements.

Project Delivery Management

Plan and oversee the day-to-day delivery of projects throughout their entire lifecycle, including:

Initiation
Planning
Execution
Monitoring and Control
Closure

Ensure projects and services are delivered according to agreed scope, budget, quality standards, timelines, and contractual commitments.
Develop and maintain project plans, schedules, risk registers, issue logs, action logs, and status reports.
Monitor project progress and proactively identify, manage, and mitigate risks and escalations.
Coordinate project activities and dependencies across internal teams and client stakeholders.
Facilitate project governance activities, including status meetings, steering committees, and project reviews.

Resource & Operational Management

Work closely with consultants, practice leaders, and delivery teams to support resource planning and allocation.
Monitor resource utilization, workload balancing, and capacity forecasts.
Support staffing decisions for client engagements and strategic initiatives.
Coordinate onboarding and transition activities for project resources as required.

Reporting & Continuous Improvement

Develop and maintain project and service performance metrics, dashboards, and reports.
Track project financials, including budgets, forecasts, effort consumption, and profitability.
Monitor client satisfaction and service delivery performance.
Drive the adoption of standardized methodologies, templates, and best practices.
Identify opportunities to improve delivery processes, operational efficiency, service quality, and profitability.

Qualifications

The ideal candidate will possess the following qualifications:

Bachelor's degree in Business Administration, Computer Science, Information Technology, or a related field. Equivalent combinations of education and relevant experience may be considered.
MBA, PMP certification, or other relevant project management certifications are considered assets.
Bilingual in English and French, with excellent verbal and written communication skills.
Minimum of 3 years of experience in project management, professional services delivery, customer success, or a related field.
Experience managing client-facing engagements and coordinating cross-functional teams.
Experience with resource planning, project reporting, and operational performance tracking.
Knowledge of cybersecurity concepts, information security, governance, risk and compliance (GRC), network security technologies, or managed security services is considered an asset.

Required Competencies

The following personal attributes and competencies are highly valued at GoSecure:

Strong interest in cybersecurity topics, including Ethical Hacking, Managed Security Services, Security Architecture, Governance, Risk and Compliance (GRC), and emerging security trends.
Excellent analytical and problem-solving skills.
Strong organizational and planning capabilities with exceptional attention to detail.
Ability to manage multiple priorities concurrently in a fast-paced environment.
Ability to work independently while fostering collaboration across teams.
Strong customer service and relationship management skills.
Excellent verbal, written, and presentation skills in both English and French.
Energetic, proactive, and results-oriented, with a positive "can-do" attitude.
Demonstrated ability to build trust with clients and internal stakeholders.

Why come to GoSecure?

3 weeks’ vacation, 5 personal days, paid bereavement days
13 paid holidays
Group insurance plan: health, dental, vision, disability, life, travel
Employee assistance program (Dialogue)
RRSP and matching employer contribution
Peer recognition program and other awards granted throughout the years
Company stock options
Discounts on a variety of merchants
Young and dynamic team always striving to improve

and much more!

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More about this job

Responsibilities

The service manager will oversee the end-to-end delivery of professional services projects while managing client expectations, budgets, and quality standards. They will also act as the primary point of contact for clients and coordinate resources across internal teams to ensure project success.

Requirements

Candidates must hold a bachelor's degree in a relevant field and possess at least 3 years of experience in project management or professional services. Proficiency in both English and French is required, along with strong organizational skills and knowledge of cybersecurity concepts.

Skills

Project delivery management
Resource planning
Project governance
Risk management
Cybersecurity knowledge
Analytical skills
Problem-solving
Communication skills
Stakeholder management
Budget tracking
Operational efficiency
Performance reporting
Cross-functional team coordination
Service delivery

Benefits

3 weeks vacation
5 personal days
Paid bereavement days
13 paid holidays
Group insurance plan
Employee assistance program
RRSP and matching employer contribution
Peer recognition program
Company stock options
Discounts on a variety of merchants

Visa sponsorship

Not detected in the job text

Keywords

Cybersecurity
Project Management
Managed Detection and Response
Endpoint Security
Network Security
Cloud
SaaS
PMP
MBA
GRC
Ethical Hacking
Security Architecture
Risk Management
Project Lifecycle
Resource Allocation
Client Success
Professional Services
Governance
Compliance
Operational Performance
Stakeholder Management
Budgeting
Reporting
Dashboarding
IT Security
Malware
Threat Detection
Consulting
Project Governance
Capacity Forecasting

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