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Added 12 mins ago
MH
Bilingual Legal & Debt Resolution Specialist
Mitsubishi HC Capital Canada
Burlington, ON
- $58,290 to $108,290 CAD / year
- Full-time
Work closely with the Credit Service Department and other business units such as Sales, Asset Management, Customer Support, and Operations to ensure customer service satisfaction, and…
Added 12 mins ago
CN
Lodge Manager - PNW
Civeo North America
Kitimat, BC
- Full-time
Civeo Pacific Northwest Employees LP is seeking a Lodge Manager to lead day-to-day operations for Sitka Lodge located in Kitimat, BC. Reporting to the Sr. Operations Manager, this role…
Added 12 mins ago
A
Strategy & Operations, Customer Success
Ashby
Canada
- Full-time
Optimizate the Customer Journey: Enhance the end-to-end customer journey, ensuring smooth transitions across all post-sales touch points from onboarding through support and renewal.
Added 12 mins ago
S
Assistant Manager, Derivative Settlements Operations, Settlements & Clearing (18-Month Contract GWO)
Scotiabank
Toronto, ON
- Contract
…individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted follow governing regulations,…
Added 12 mins ago
S
Home Health Care - Specialist Rehab Product
Sobeys
St. John's, NL
- Full-time
Participate with manager on planning and forecasting sales and growth areas for the business
Added 12 mins ago
LC
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Victoria, BC
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 12 mins ago
WP
Associate Customer Service- Contract
Westlake Pipe & Fittings
Woodbridge, ON
- Full-time
Coordinates returned goods from customer with Sales Representative / manager’s approval. Completes all product returns or invoice adjustments in a timely manner ensuring accurate reason…
Added 12 mins ago
RE
Territory Sales Representative- Kubota
Robert's Equipment
Meaford, ON
- Full-time
…brands, we deliver dependable equipment solutions backed by real support - from our six full-service locations to our mobile technicians who meet customers where they…
Added 12 mins ago
JS
District Manager
JD Sports Canada
Montreal, QC
- Full-time
Our Retail team is looking for a District Manager - QC to join our retail team! This role will be responsible for the growth of district retail sales by demonstrating sales achievements in…
Added 12 mins ago
K
Account Manager - Branded Environments
Kubik
Mississauga, ON
- Full-time
As an Account Manager, you’ll be the trusted partner guiding clients through every stage of their project journey. You’ll nurture relationships, anticipate needs, and ensure every…
Added 12 mins ago
LC
Merchandiser, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
St. Thomas, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 12 mins ago
AA
Estimator - Collision (Woodstock)
Assured Automotive
Woodstock, ON
- Full-time
Attend training, information sessions and workshops recommended by Store Manager
Added 12 mins ago
S
Produce - Clerk Produce
Sobeys
Dartmouth, NS
- Full-time
Loading and unloading of product for the sales floor
Added 12 mins ago
1E
Marketing Manager
1Click Energy Solutions
Toronto, ON
- $85,000 CAD / year
- Full-time
Reporting to the Director of Sales and Marketing, the Marketing Manager is a hands-on, revenue-focused leader responsible for the day-to-day operations of the marketing team and the…
Added 12 mins ago
DG
Aviseur technique | Service advisor
Dilawri Group of Companies
Pointe-Claire, QC
- Full-time
Offer and promote various after-sales services and preventive or maintenance services;
Added 12 mins ago
KD
Territory Sales Representative
Keurig Dr Pepper Canada
Calgary, AB
- $67,800 to $77,000 CAD / year
- Full-time
As a Territory Sales Rep (TSR) for Keurig Dr Pepper Canada (KDP), you will be responsible for managing assigned stores within the province of Alberta. Reporting into the Western Regional…
Added 12 mins ago
C
Sales Associate
Claire's
Toronto, ON · Etobicoke, ON
- $17 USD / hour
- Part-time
Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love.
Added 12 mins ago
DG
Sales Consultant
Dilawri Group of Companies
North Vancouver, BC
- Full-time
Mercedes-Benz North Vancouver is seeking a Sales Consultant to join our dynamic sales team. Reporting to the Sales Manager, this role plays a key part in driving dealership growth by…
Added 12 mins ago
CL
Account Executive
Capital Lynk
Montreal, QC
- Full-time
As an Account Executive on our New Business Team, you’ll work in a fast-paced, high-volume sales environment focused on bringing new clients to Forward Funding. You’ll start on the opening…
Added 12 mins ago
CL
Account Manager (Renewals)
Capital Lynk
Montreal, QC
- Full-time
Capital Lynk is hiring! We’re looking for an Account Manager who builds strong relationships and turns them into renewals. You’ll be the go-to contact for business owners we’ve already…
Added 12 mins ago
SW
Full-Time Sales Lead - Stuart Weitzman
Stuart Weitzman
Halton Hills, ON
- Full-time
Collaborate with Store Manager and Assistant Manager to support the team in elevating client experience and sales.
Added 12 mins ago
S
FT Supervisor Grocery Graveyard - Thrifty Foods
Sobeys
Sidney, BC
- Full-time
…and act as the go to person in the absence of the Department Manager and Assistant. The Supervisor will foster customer loyalty, fulfill customer needs and actively contribute to an…
Added 12 mins ago
S
Replenishment - Manager Grocery
Sobeys
Fredericton, NB
- Full-time
The Replenishment Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an…
Added 12 mins ago
PV
Pearle Vision - Store Manager 1 - #S473 Toronto, ON
Pearle Vision
Toronto, ON
- Full-time
The Store Manager is responsible for maximizing the store’s sales and profits and for achieving patient care objectives through personal selling and the effective management of Associates.…
Added 12 mins ago
PV
Pearl Vision - Licensed Store Manager 2 - #S474 Toronto, ON
Pearle Vision
Toronto, ON · East York, ON
- Full-time
The Licensed Store Manager maximizes the store’s sales and profits and achieves patient care objectives through personal selling and effective management of Associates. Ensures that store…

GoSecure

Service manager

Saint John, NB, Canada
Toronto, ON, Canada
Montreal, QC, Canada
Quebec, QC, Canada

Full-time

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Job details

Job type: Full-time
Experience: Minimum of 3 years of experience in project management, professional services delivery, customer success, or a related field.
Posting language: English
Posted: Nov 2, 2026

Original job description

GoSecure is recognized as a leader and innovator in cybersecurity solutions. The company is the first and only to integrate an Endpoint and Network threat detection platform, Managed Detection and Response services, and Cloud/SaaS delivery. Together, these capabilities provide the most effective response to the increased sophistication of continuously evolving malware and malicious insiders that target people, processes, and systems. With focus on innovation quality, integrity, and respect, GoSecure has become the trusted provider of cybersecurity products and services to organizations of all sizes, across all industries globally. To learn more, please visit: https://www.gosecure.net.

GoSecure offers a creative and challenging work environment, a competitive benefit package, and a great atmosphere to foster career growth. Come put your career on the leading edge and bring your talents to a much sought-after high growth opportunity in technology- GoSecure!

GoSecure is an Equal Opportunity Employer committed to hiring a diverse work team (EEO/AA).

Summary

We are looking for service managers to join our Project Management Office team. Service managers work alongside IT security professionals to help manage customers, quality, budget and efforts associated with projects related to all our professional services. The candidate will mostly assist in delivering GoSecure’s services within the agreed upon duration, scope and constraints while managing stakeholders’ expectations and objectives.

Duties and responsibilities

Client Relationship Management

Provide post-sales customer service and act as the primary point of contact for clients throughout the engagement.
Build and maintain strong client relationships to ensure a positive customer experience.
Advocate for customer requests and issues across departments and facilitate timely resolution.
Ensure client expectations are clearly understood, communicated, and managed.
Address client concerns, issues, and escalations in a timely and professional manner.
Identify opportunities for service enhancements and follow-on consulting engagements.

Project Delivery Management

Plan and oversee the day-to-day delivery of projects throughout their entire lifecycle, including:

Initiation
Planning
Execution
Monitoring and Control
Closure

Ensure projects and services are delivered according to agreed scope, budget, quality standards, timelines, and contractual commitments.
Develop and maintain project plans, schedules, risk registers, issue logs, action logs, and status reports.
Monitor project progress and proactively identify, manage, and mitigate risks and escalations.
Coordinate project activities and dependencies across internal teams and client stakeholders.
Facilitate project governance activities, including status meetings, steering committees, and project reviews.

Resource & Operational Management

Work closely with consultants, practice leaders, and delivery teams to support resource planning and allocation.
Monitor resource utilization, workload balancing, and capacity forecasts.
Support staffing decisions for client engagements and strategic initiatives.
Coordinate onboarding and transition activities for project resources as required.

Reporting & Continuous Improvement

Develop and maintain project and service performance metrics, dashboards, and reports.
Track project financials, including budgets, forecasts, effort consumption, and profitability.
Monitor client satisfaction and service delivery performance.
Drive the adoption of standardized methodologies, templates, and best practices.
Identify opportunities to improve delivery processes, operational efficiency, service quality, and profitability.

Qualifications

The ideal candidate will possess the following qualifications:

Bachelor's degree in Business Administration, Computer Science, Information Technology, or a related field. Equivalent combinations of education and relevant experience may be considered.
MBA, PMP certification, or other relevant project management certifications are considered assets.
Bilingual in English and French, with excellent verbal and written communication skills.
Minimum of 3 years of experience in project management, professional services delivery, customer success, or a related field.
Experience managing client-facing engagements and coordinating cross-functional teams.
Experience with resource planning, project reporting, and operational performance tracking.
Knowledge of cybersecurity concepts, information security, governance, risk and compliance (GRC), network security technologies, or managed security services is considered an asset.

Required Competencies

The following personal attributes and competencies are highly valued at GoSecure:

Strong interest in cybersecurity topics, including Ethical Hacking, Managed Security Services, Security Architecture, Governance, Risk and Compliance (GRC), and emerging security trends.
Excellent analytical and problem-solving skills.
Strong organizational and planning capabilities with exceptional attention to detail.
Ability to manage multiple priorities concurrently in a fast-paced environment.
Ability to work independently while fostering collaboration across teams.
Strong customer service and relationship management skills.
Excellent verbal, written, and presentation skills in both English and French.
Energetic, proactive, and results-oriented, with a positive "can-do" attitude.
Demonstrated ability to build trust with clients and internal stakeholders.

Why come to GoSecure?

3 weeks’ vacation, 5 personal days, paid bereavement days
13 paid holidays
Group insurance plan: health, dental, vision, disability, life, travel
Employee assistance program (Dialogue)
RRSP and matching employer contribution
Peer recognition program and other awards granted throughout the years
Company stock options
Discounts on a variety of merchants
Young and dynamic team always striving to improve

and much more!

Apply About employer

More about this job

Responsibilities

The service manager will oversee the end-to-end delivery of professional services projects while managing client expectations, budgets, and quality standards. They will also act as the primary point of contact for clients and coordinate resources across internal teams to ensure project success.

Requirements

Candidates must hold a bachelor's degree in a relevant field and possess at least 3 years of experience in project management or professional services. Proficiency in both English and French is required, along with strong organizational skills and knowledge of cybersecurity concepts.

Skills

Project delivery management
Resource planning
Project governance
Risk management
Cybersecurity knowledge
Analytical skills
Problem-solving
Communication skills
Stakeholder management
Budget tracking
Operational efficiency
Performance reporting
Cross-functional team coordination
Service delivery

Benefits

3 weeks vacation
5 personal days
Paid bereavement days
13 paid holidays
Group insurance plan
Employee assistance program
RRSP and matching employer contribution
Peer recognition program
Company stock options
Discounts on a variety of merchants

Visa sponsorship

Not detected in the job text

Keywords

Cybersecurity
Project Management
Managed Detection and Response
Endpoint Security
Network Security
Cloud
SaaS
PMP
MBA
GRC
Ethical Hacking
Security Architecture
Risk Management
Project Lifecycle
Resource Allocation
Client Success
Professional Services
Governance
Compliance
Operational Performance
Stakeholder Management
Budgeting
Reporting
Dashboarding
IT Security
Malware
Threat Detection
Consulting
Project Governance
Capacity Forecasting

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