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Added 14 mins ago
TS
Vendor Business Manager, HPI Personal Systems and Services | Gestionnaire des affaires partenaires, systèmes personnels et services HPI
TD SYNNEX Canada ULC
Mississauga, ON
- $61,000 to $78,000 CAD / year
- Full-time
As a Vendor Business Manager (VBM) supporting HP Inc. (HPI) Personal Systems & Services, you will play a key role in driving business growth, profitability and strategic vendor…
Added 14 mins ago
DC
Manager - Public Company Audit
DMCL Chartered Professional Accountants
Vancouver, BC
- Full-time
This role is intended for an experienced public company audit Manager who is looking for clear compensation practices, meaningful autonomy, and the authority to lead engagements effectively.
Added 29 mins ago
FH
Registered Nurse, Surgical Services - Inpatient - Langley Memorial Hospital
Fraser Health Authority
Langley (District), BC · City of Langley, BC
- $41.42 to $59.52 CAD / hour
- Other
In accordance with the British Columbia College of Nurses and Midwives (BCCNM) standards of practice and the Mission and Values of Fraser Health, and working collaboratively and in…
Added 29 mins ago
HS
Senior Advisor, Psychological Health & Safety (PHS)
Health Shared Services
AB · Alberta, Canada
- Full-time
…high-impact, & often sensitive workplace matters. Reporting to the Manager, you'll help develop & advance programs, & practices that support PHS. Your work will include: Partnering with…
Added 29 mins ago
JS
District Manager
JD Sports Canada
Montreal, QC
- Full-time
Our Retail team is looking for a District Manager - QC to join our retail team! This role will be responsible for the growth of district retail sales by demonstrating sales achievements in…
Added 29 mins ago
FH
Licensed Practical Nurse, Full Scope - Langley Memorial Hospital
Fraser Health Authority
Langley (District), BC · City of Langley, BC
- $32.84 to $44.96 CAD / hour
- Full-time
Under the direction of the Manager, Clinical Operations or designate and in collaboration as a member of a multidisciplinary team; performs assessments, plans, implements and evaluates…
Added 29 mins ago
PD
C212 - Housekeeper - (Full- Time)
Phoenix Drug & Alcohol Recovery and Education Society
Surrey, BC
- Full-time
…provisions of Article 12.9.” Internal applicants must notify the manager of intent to…
Added 29 mins ago
Quality Assurance & Technical Support Specialist
Enercare
Calgary, AB
…effectively, in compliance with all statutory legislation and codes of practice, and to the customer’s satisfaction. Provide expert technical and fault diagnostic assistance through the…
Added 29 mins ago
FH
Social Worker, Toxic Drug Response and Priority Populations - Surrey
Fraser Health
Surrey, BC
- Full-time
Reporting administratively to the Manager, Clinical Operations and clinically to the Clinical Practice Leader, works within an interdisciplinary team to provide comprehensive services and…
Added 29 mins ago
FH
Registered Nurse, Transition Line (Specialty Nursing)
Fraser Health
Abbotsford, BC
- Full-time
In accordance with the British Columbia College of Nurses and Midwives (BCCNM) standards of practice and the Mission and Values of Fraser Health, and working collaboratively and in…
Added 29 mins ago
FH
Registered Nurse, Emergency - Specialty Qualified
Fraser Health
Abbotsford, BC
- Full-time
In accordance with the British Columbia College of Nurses and Midwives (BCCNM) standards of practice and the Mission and Values of Fraser Health, and working collaboratively and in…
Added 29 mins ago
FH
Registered Nurse, Medicine
Fraser Health
Surrey, BC
- Full-time
In accordance with the British Columbia College of Nurses and Midwives (BCCNM) standards of practice and the Mission and Values of Fraser Health, and working collaboratively and in…
Added 29 mins ago
FH
Registered Nurse, Surgical Services - Inpatient
Fraser Health
Abbotsford, BC
- Full-time
In accordance with the British Columbia College of Nurses and Midwives (BCCNM) standards of practice and the Mission and Values of Fraser Health, and working collaboratively and in…
Added 29 mins ago
TF
Office Manager, Underwriting and Client Satisfaction
Trevor Frances Recruitment
Toronto, ON
- Full-time
…partner with a high-performing, people-first financial advisory practice within the investment and insurance industry to find their next Office Manager, Underwriting and Client…
Added 44 mins ago
RM
Manager
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
The Unit Manager reports to the Director of Medicine, ICU, Respiratory and Post Acute Care. They promote, facilitate, and manage the unit environment in such a way that patients receive…
Added 44 mins ago
H
Physical Therapist Degree
HealthCareersInSask.ca
Prince Albert, SK
- Full-time
Job Description: Reporting to the Regional Manager of Therapies, this position is concerned with the rehabilitation of patients of all ages. The Physical Therapist renders physical therapy…
Added 44 mins ago
TS
Registered Nurse-Agape Hospice
The Salvation Army Canada and Bermuda Territory
Calgary, AB
- Part-time
The Registered Nurse (RN) provides safe, competent, and person-centered nursing care within the scope of RN practice, using the nursing process to assess clients’ physical, spiritual,…
Added 59 mins ago
NH
REGISTERED NURSE (RN), CLINICAL PRACTICE LEAD, MED SURG
Northern Health - BC
Fort St. James, BC
- Full-time
…priorities of Northern Health, and under the general supervision of Manager or designate, this position contributes to the delivery of patient care and the enhancement of professional…
Added 59 mins ago
JT
Technical Program Manager
Jobility Talent Solutions
Toronto, ON
- Contract
We are looking for a Technical Program Manager who combines strong program management fundamentals with hands-on fluency in Agile delivery and cloud technology, and who is excited to apply…
Added 1 hour ago
H
Registered Nurse
HealthCareersInSask.ca
Regina, SK
- Full-time
…counselling, support and follow-up. This position reports to a Site Manager or Provincial Manager within the Care Services Division; however, different reporting mechanisms may be…
Added 1 hour ago
H
Registered Nurse
HealthCareersInSask.ca
Regina, SK
- Part-time
…counselling, support and follow-up. This position reports to a Site Manager or Provincial Manager within the Care Services Division; however, different reporting mechanisms may be…
Added 1 hour ago
H
Registered Nurse
HealthCareersInSask.ca
Regina, SK
- Part-time
…counselling, support and follow-up. This position reports to a Site Manager or Provincial Manager within the Care Services Division; however, different reporting mechanisms may be…
Added 1 hour ago
H
Registered Nurse
HealthCareersInSask.ca
Regina, SK
- Full-time
…counselling, support and follow-up. This position reports to a Site Manager or Provincial Manager within the Care Services Division; however, different reporting mechanisms may be…
Added 1 hour ago
H
Registered Nurse
HealthCareersInSask.ca
Regina, SK
- Full-time
…counselling, support and follow-up. This position reports to a Site Manager or Provincial Manager within the Care Services Division; however, different reporting mechanisms may be…
Added 1 hour ago
Senior Legal Counsel, Technology & Commercial
CAA Club Group
Thornhill, ON
Develop and maintain key agreement templates, playbooks, clauses and other key documents (in collaboration with Contract Manager and other Legal Counsel).

GoSecure

Service manager

Saint John, NB, Canada
Toronto, ON, Canada
Montreal, QC, Canada
Quebec, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: Minimum of 3 years of experience in project management, professional services delivery, customer success, or a related field.
Posting language: English
Posted: Nov 2, 2026

Original job description

GoSecure is recognized as a leader and innovator in cybersecurity solutions. The company is the first and only to integrate an Endpoint and Network threat detection platform, Managed Detection and Response services, and Cloud/SaaS delivery. Together, these capabilities provide the most effective response to the increased sophistication of continuously evolving malware and malicious insiders that target people, processes, and systems. With focus on innovation quality, integrity, and respect, GoSecure has become the trusted provider of cybersecurity products and services to organizations of all sizes, across all industries globally. To learn more, please visit: https://www.gosecure.net.

GoSecure offers a creative and challenging work environment, a competitive benefit package, and a great atmosphere to foster career growth. Come put your career on the leading edge and bring your talents to a much sought-after high growth opportunity in technology- GoSecure!

GoSecure is an Equal Opportunity Employer committed to hiring a diverse work team (EEO/AA).

Summary

We are looking for service managers to join our Project Management Office team. Service managers work alongside IT security professionals to help manage customers, quality, budget and efforts associated with projects related to all our professional services. The candidate will mostly assist in delivering GoSecure’s services within the agreed upon duration, scope and constraints while managing stakeholders’ expectations and objectives.

Duties and responsibilities

Client Relationship Management

Provide post-sales customer service and act as the primary point of contact for clients throughout the engagement.
Build and maintain strong client relationships to ensure a positive customer experience.
Advocate for customer requests and issues across departments and facilitate timely resolution.
Ensure client expectations are clearly understood, communicated, and managed.
Address client concerns, issues, and escalations in a timely and professional manner.
Identify opportunities for service enhancements and follow-on consulting engagements.

Project Delivery Management

Plan and oversee the day-to-day delivery of projects throughout their entire lifecycle, including:

Initiation
Planning
Execution
Monitoring and Control
Closure

Ensure projects and services are delivered according to agreed scope, budget, quality standards, timelines, and contractual commitments.
Develop and maintain project plans, schedules, risk registers, issue logs, action logs, and status reports.
Monitor project progress and proactively identify, manage, and mitigate risks and escalations.
Coordinate project activities and dependencies across internal teams and client stakeholders.
Facilitate project governance activities, including status meetings, steering committees, and project reviews.

Resource & Operational Management

Work closely with consultants, practice leaders, and delivery teams to support resource planning and allocation.
Monitor resource utilization, workload balancing, and capacity forecasts.
Support staffing decisions for client engagements and strategic initiatives.
Coordinate onboarding and transition activities for project resources as required.

Reporting & Continuous Improvement

Develop and maintain project and service performance metrics, dashboards, and reports.
Track project financials, including budgets, forecasts, effort consumption, and profitability.
Monitor client satisfaction and service delivery performance.
Drive the adoption of standardized methodologies, templates, and best practices.
Identify opportunities to improve delivery processes, operational efficiency, service quality, and profitability.

Qualifications

The ideal candidate will possess the following qualifications:

Bachelor's degree in Business Administration, Computer Science, Information Technology, or a related field. Equivalent combinations of education and relevant experience may be considered.
MBA, PMP certification, or other relevant project management certifications are considered assets.
Bilingual in English and French, with excellent verbal and written communication skills.
Minimum of 3 years of experience in project management, professional services delivery, customer success, or a related field.
Experience managing client-facing engagements and coordinating cross-functional teams.
Experience with resource planning, project reporting, and operational performance tracking.
Knowledge of cybersecurity concepts, information security, governance, risk and compliance (GRC), network security technologies, or managed security services is considered an asset.

Required Competencies

The following personal attributes and competencies are highly valued at GoSecure:

Strong interest in cybersecurity topics, including Ethical Hacking, Managed Security Services, Security Architecture, Governance, Risk and Compliance (GRC), and emerging security trends.
Excellent analytical and problem-solving skills.
Strong organizational and planning capabilities with exceptional attention to detail.
Ability to manage multiple priorities concurrently in a fast-paced environment.
Ability to work independently while fostering collaboration across teams.
Strong customer service and relationship management skills.
Excellent verbal, written, and presentation skills in both English and French.
Energetic, proactive, and results-oriented, with a positive "can-do" attitude.
Demonstrated ability to build trust with clients and internal stakeholders.

Why come to GoSecure?

3 weeks’ vacation, 5 personal days, paid bereavement days
13 paid holidays
Group insurance plan: health, dental, vision, disability, life, travel
Employee assistance program (Dialogue)
RRSP and matching employer contribution
Peer recognition program and other awards granted throughout the years
Company stock options
Discounts on a variety of merchants
Young and dynamic team always striving to improve

and much more!

Apply About employer

More about this job

Responsibilities

The service manager will oversee the end-to-end delivery of professional services projects while managing client expectations, budgets, and quality standards. They will also act as the primary point of contact for clients and coordinate resources across internal teams to ensure project success.

Requirements

Candidates must hold a bachelor's degree in a relevant field and possess at least 3 years of experience in project management or professional services. Proficiency in both English and French is required, along with strong organizational skills and knowledge of cybersecurity concepts.

Skills

Project delivery management
Resource planning
Project governance
Risk management
Cybersecurity knowledge
Analytical skills
Problem-solving
Communication skills
Stakeholder management
Budget tracking
Operational efficiency
Performance reporting
Cross-functional team coordination
Service delivery

Benefits

3 weeks vacation
5 personal days
Paid bereavement days
13 paid holidays
Group insurance plan
Employee assistance program
RRSP and matching employer contribution
Peer recognition program
Company stock options
Discounts on a variety of merchants

Visa sponsorship

Not detected in the job text

Keywords

Cybersecurity
Project Management
Managed Detection and Response
Endpoint Security
Network Security
Cloud
SaaS
PMP
MBA
GRC
Ethical Hacking
Security Architecture
Risk Management
Project Lifecycle
Resource Allocation
Client Success
Professional Services
Governance
Compliance
Operational Performance
Stakeholder Management
Budgeting
Reporting
Dashboarding
IT Security
Malware
Threat Detection
Consulting
Project Governance
Capacity Forecasting

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