Find work in Canada.

A simpler way to find your next job.

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 4 mins ago
E
Cook - Casual Part-Time - Trillium court
Extendicare
Kincardine, ON · LTC - Trillium Court
- Part-time
…responsibility for providing high quality food, nutrition and customer service to residents in a clean and safe environment. If you’re passionate about a team that is committed to quality…
Added 4 mins ago
Manager, Commercial Asset Management
Trans Mountain
Calgary, AB
Trans Mountain is seeking a collaborative, motivated, and values driven individual to join our dynamic team as a Manager, Commercial Asset Management. In this position, you will play a key…
Added 4 mins ago
Concierge
Avomind
Toronto, ON
Make customer service, care, and satisfaction the priority in every interaction.
Added 4 mins ago
C
Security Technician - Saskatoon Region
Convergint
Saskatoon, SK
- Full-time
With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our…
Added 4 mins ago
AT
CXA Merchandising Retail Ops Associate.
Atlas Tools & Machinery
Vaughan, ON
- $19.25 to $21 CAD / hour
- Full-time
…its third generation and dedicated to delivering exceptional customer experiences since 1954. As a trusted provider of industrial supplies, we take pride in being experts in our field and…
Added 4 mins ago
AT
CXA - Sales Associate, Islington.
Atlas Tools & Machinery
Toronto, ON
- $21 to $24 CAD / hour
- Full-time
…its third generation and dedicated to delivering exceptional customer experiences since 1954. As a trusted provider of industrial supplies, we take pride in being experts in our field and…
Added 4 mins ago
C
Operations Supervisor - Security Systems
Convergint
Burnaby, BC
- Full-time
With 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our…
Added 4 mins ago
BP
Account Coordinator
Berlin Packaging
Mississauga, ON
- Full-time
Serve as project manager for new customer launches; manage multiple SKUs, and coordinate with sales and supply chain to ensure products are delivered on time and within specification.
Added 4 mins ago
DI
Senior Manager, Digital Experience and Growth
Definity Insurance Company
Toronto, ON
- Full-time
…(CRO), and high-performance paid media to accelerate business growth, maintain digital brand integrity, and deliver seamless broker and customer journeys across our digital…
Added 4 mins ago
Sales Representative - St Albert
Encore Market Engagement
Lethbridge, AB
Work with your Manager to establish territory goals aligned with business objectives and develop strategies to meet or exceed targets.
Added 4 mins ago
Sales Representative - Regina
Encore Market Engagement
Regina, SK
Work with your Manager to establish territory goals aligned with business objectives and develop strategies to meet or exceed targets.
Added 4 mins ago
Sales Representative - Orangeville
Encore Market Engagement
Orangeville, ON
Work with your Manager to establish territory goals aligned with business objectives and develop strategies to meet or exceed targets.
Added 20 mins ago
NC
Client Manager, Commercial Agriculture & Equine
NFP Corp
London, ON · Markdale, ON · Markham, ON · Sudbury, ON · Windsor, ON
- Full-time
We are looking for an Agriculture & Farm Account Manager to support and manage an assigned book of farm, agri-business, and related commercial accounts. This role is client-facing and…
Added 20 mins ago
R(
Assistant Store Manager - RW&CO
Reitmans (Canada) Ltée/Ltd
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, Québec
- Full-time
Reporting to the Store Manager, join a team where your leadership will truly make an impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team,…
Added 20 mins ago
SP
Commercial Leasing Manager
Southwest Properties
Halifax, NS
- Full-time
As Commercial Leasing Manager, you will be responsible for the strategic leasing, financial performance, tenant relations, and operational oversight of Southwest Properties’ commercial…
Added 20 mins ago
K
Engineering Manager - Frontend - Krak
Kraken
Remote, Canada
- Full-time
- Remote
We’re looking for a hands-on Engineering Manager to lead a cross-functional Consumer pod focused on building and scaling core Krak experiences. This leader will guide a team of Frontend…
Added 20 mins ago
Area Manager II, YYZ4
Amazon
Brampton, ON
…to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly…
Added 34 mins ago
TD
IT Service Delivery Manager
Terra Dygital
Toronto, ON
- $115,000 to $130,000 CAD / year
- Full-time
…enjoying significant opportunities for personal and professional…
Added 34 mins ago
T
Sr. Advertising Account Manager
Taboola
Toronto, ON
- Full-time
As a Senior Advertising Account Manager on the Enterprise Advertising team in our Toronto Office, you’ll play a vital role in working closely with the sales team, and Tier 1 brand & agency…
Added 34 mins ago
Temporary Floral Manager @ Quadra Location
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Victoria, BC
The Floral Manager is responsible for the efficient and fiscally responsible operation of the department. The Manager will lead and manage staff to achieve the highest level of customer…
Added 34 mins ago
C
Housekeeper
Chartwell
Waterloo, ON
- Part-time
As a Housekeeper at Chartwell, reporting to the Maintenance Manager, you’ll provide basic housekeeping services that support residents’ safety, comfort, and well-being. By keeping resident…
Added 50 mins ago
JI
Assistant Store Manager - Back-end Ops
J.D. Irving, Limited
PE · Summerside, PE
- Full-time
As an Assistant Store Manager – Back‑End Operations, you will play a critical leadership role in ensuring these business lines are supported through safe, efficient, and accurate…
Added 50 mins ago
B
Manager, Model & AI Governance
BMO
Toronto, ON · BMOPLACE
- Full-time
…boundaries, we transform lives and businesses, and power economic growth around the…
Added 50 mins ago
B
Mortgage Specialist
BMO
Richmond Hill, ON
- Full-time
Serves a customer advocate during application and processing activities.
Added 1 hour ago
G
Operations Manager
goswim.ca
Ottawa, ON · Nepean, ON
- Full-time
We are looking for a hands-on Operations Manager to own our day-to-day operations while building the systems, processes and team for our next stage of growth.

goswim.ca

Operations Manager

Ottawa, ON, Canada
Nepean, ON, Canada

Base salary: $52,000 to $60,000, based on your experience and demonstrated management capability. · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Base salary: $52,000 to $60,000, based on your experience and demonstrated management capability.
Job type: Full-time
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

About the company

We are a growing specialty competitive swimwear and aquatics retail and e-commerce business in Ottawa, Ontario. We serve competitive athletes, families, swim clubs, coaches and teams across Canada. Our operation includes a retail store, a Shopify e-commerce site, club and team programs, custom apparel, in-house decoration, and events.

About the role

We are looking for a hands-on Operations Manager to own our day-to-day operations while building the systems, processes and team for our next stage of growth.

This is not a role where every process already exists. Some of our systems are well established; others still need to be created, improved or documented. The right person is excited by that.

It is also not a desk-only role. You will work directly in the operation: serving customers, managing orders, coordinating fulfillment, organizing inventory, supporting events and working alongside the team when needed. At the same time, it is a true management role. We need someone who identifies priorities, organizes workloads, anticipates problems, coordinates people and follows through to completion without continuous direction.

Over time, you will take ownership of the day-to-day operation so the Director can focus on strategy, partnerships and growth.

Run the operation. Build the systems. Lead the team. Learn the industry.

What you will own

Operations and fulfillment

Daily retail and e-commerce operations, the order queue and the fulfillment schedule.
Daily and weekly priorities, and workload planning in high-volume periods.
Spotting delays, bottlenecks and risks before they become customer problems.
Clear ownership and follow-up on every open order, and commitments met on time.
Shopify order management and related systems.

Processes and systems

Designing, documenting and improving processes, SOPs, checklists and routines.
Keeping knowledge written down so anyone on the team can do the work if you are out.
Turning recurring problems into permanent fixes.
Using technology, automation and AI tools to save time, with human review and care for customer data.
Helping move the company from owner-dependent execution to a team-led operation.

Customer experience

Building a culture of attentive, knowledgeable service across email, phone, SMS and social.
Staying organized and calm with many customers and projects at once.
Saying no when needed, with empathy, a reason and an alternative, so the customer stays happy.
Owning customer issues until they are resolved, and supporting relationships with clubs and coaches.

Team

Setting daily priorities, delegating, following up and holding people accountable.
Training employees on products, systems and service standards, and coaching junior staff.
Taking part in recruiting and onboarding as we grow.

Inventory, store and events

A clean, organized, customer-ready store, with opening and closing procedures done.
Monitoring stock, receiving and verifying deliveries, and following up on purchase orders and suppliers.
Coordinating events and preparing inventory and materials. Occasional evenings and weekends.

What we are looking for

Takes ownership and drives results without continuous direction; follows through on commitments.
Notices unfinished, delayed or disorganized work and acts on it.
Highly organized, with a real system for managing many tasks and projects; calm in high-volume periods.
Enjoys creating structure, writing processes down and improving how things work.
Delegates and follows up; communicates problems early and brings possible solutions.
Treats customer service as part of the culture, and can say no in a way that keeps the customer happy.
Comfortable learning new systems and tools, including AI.
Genuine interest in learning our specialized industry and products.
Commercial mindset: understands how operations, customer experience and sales connect.
Comfortable in a growing small-business environment.

If you prefer a detailed daily task list before deciding what to work on, this role is probably not the right fit.

Experience

Relevant experience may include retail or store management, e-commerce operations, order fulfillment or inventory, team leadership, hospitality or other high-volume customer-facing environments, and growing or entrepreneurial businesses. Experience supervising people is strongly preferred. Shopify experience, English/French bilingualism and a sports or active background are assets.

Requirements

Full-time, in-person work in Ottawa, including Saturdays as part of the regular schedule.
Flexibility for occasional events, evenings, weekends and peak season.
Valid driver's licence and reliable transportation.
Strong written and verbal communication in English.
Comfortable with computers and learning new systems.
Legally eligible to work in Canada.

Compensation

We believe in rewarding results. Your pay here is built on merit: the more value you create, the more you earn.

Base salary: $52,000 to $60,000, based on your experience and demonstrated management capability.
Quarterly performance bonus: a bonus on top of your base salary, earned by results. Bonuses recognize outcomes such as orders shipped on time, customers updated proactively, processes documented and improved, and the growth of the business.
Event compensation: additional pay for events, where applicable.
Regular performance reviews: your pay and responsibilities are reviewed as you deliver results and the company grows.
Growth path: as the business grows, your role, responsibilities and earning potential grow with it.
Employee benefits: product discounts for you and your team.

The bonus targets are set clearly in advance, so you always know what is expected and how you will be measured.

What success looks like

Success is not how many tasks you personally complete. It is an operation where customers are updated proactively, orders are progressing, priorities are clear, delays are caught early, the team knows what it is responsible for, the schedule is met, processes are written down so anyone can follow them, and day-to-day operations run without continuous involvement from the Director. Meanwhile the business keeps winning more clubs and customers, and the operation grows as needed.

Why join us

You will join a growing business at a stage where your work directly shapes how it develops: building processes, developing people and creating the structure for continued growth.

You will not simply inherit an operation. You will help build it.

Apply About employer

More about this job

Responsibilities

Manage daily retail and e-commerce operations, order fulfillment, inventory, customer issues, events, and team priorities. Build and document processes, coach and hold staff accountable, and ensure operations run reliably without continuous direction from the Director.

Requirements

The role calls for relevant experience in retail, e-commerce, fulfillment, inventory, team leadership, or another high-volume customer-facing environment; supervisory experience is strongly preferred. Candidates must be organized, self-directed, comfortable learning systems and tools, communicate strongly in English, have a valid driver's licence and reliable transportation, and be legally eligible to work in Canada.

Skills

Operations Management
Team Leadership
Order Fulfillment
E-Commerce Operations
Shopify
Inventory Management
Process Improvement
Standard Operating Procedures
Workload Planning
Customer Service
Delegation
Staff Training
Supplier Coordination
Event Coordination
Problem Solving
Written and Verbal Communication

Benefits

Product Discounts
Quarterly Performance Bonus
Event Compensation
Regular Performance Reviews
Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
E-Commerce
Shopify
Order Management
Order Fulfillment
Inventory Management
Workload Planning
Process Documentation
Standard Operating Procedures
Checklists
Automation
Artificial Intelligence
Customer Experience
Team Leadership
Delegation
Staff Training
Recruiting
Onboarding
Supplier Coordination
Purchase Orders
Event Coordination
Competitive Swimwear
Aquatics Retail
Custom Apparel
In-House Decoration
Club and Team Programs

Report this job